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Mercure Leeds Parkway Hotel

Leeds , Otley Road (Show on Map)

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Summary of reviewsThe Mercure Leeds Parkway Hotel is located in a convenient area for both north Leeds and the city center with easy access to the Yorkshire Dales and Leeds Bradford airport. Guests appreciate the stunning parkland that the hotel backs onto, although some note that the surrounding areas could use improvement. The breakfast buffet offers plenty of choice and good quality food, although some guests found it could have been hotter and had limited vegetarian and vegan options. The dinner service is hit and miss with some guests having an excellent experience while others were let down by overpriced and poor quality food. The rooms have mixed reviews with some guests finding them dated and in need of refurbishment, while others found them clean and spacious. The cleanliness of the hotel has also been a mixed bag with some guests commending it for being well-maintained and clean, while others have shared their disappointment with dirty rooms and leisure facilities. The staff are generally praised for their excellent customer service, although some guests have encountered rude or unhelpful staff. The leisure facilities, including the gym and swimming pool, are generally seen as excellent, although some guests had complaints about cleanliness. Families have reported difficulties in obtaining family rooms and adequate supplies. The beds have also received mixed reviews with some guests finding them super comfy and others finding them too hard. Overall, the Mercure Leeds Parkway Hotel has received mixed reviews with some guests finding it to be a good value budget option, while others suggest that there are better options available for the price. The hotel could benefit from renovating its dated rooms and making some upgrades.
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Hotel near Golf Courses

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

Indoor Pool Pool Lap Lanes

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Pool Lap Lanes

Hotel with Indoor Pool

Room Types

About Mercure Leeds Parkway Hotel

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Guest Reviews

Location

The Mercure Leeds Parkway Hotel boasts a great location that is convenient for both north Leeds and the city center. The hotel is also close to Leeds Bradford airport and provides easy access to the Yorkshire Dales. Guests appreciate the stunning parkland that the hotel backs onto and the short taxi ride to where they need to be, whether that be the airport or a family gathering. While some note that the surrounding areas could use improvement, the location of the hotel is still great for many travelers.

Breakfast

The breakfast buffet at the Mercure Leeds Parkway Hotel offers plenty of choice and good quality food. Guests praised the substantial English breakfast with a variety of hot and cold options, including gluten and dairy-free options. Some reviewers found the breakfast outstanding and impressive with fresh and hot food, while others thought it was good but could have been hotter. The buffet style breakfast was well-presented with large selection of cereals, cooked food and bakery. However, some complained about the limited vegetarian and vegan options and others found the replenishment of breakfast selection slow. Despite a few negatives, guests generally enjoyed breakfast at the hotel and appreciated the friendly staff.

Dinner

The dinner service at Mercure Leeds Parkway Hotel is hit and miss with some guests having an excellent experience while others were let down by overpriced and poor quality food. The hotel's Brasserie is described as characterless and some reviewers noted that the limited menu offered no gluten-free options. The lack of Covid awareness during breakfast was also a concern for some guests. Additionally, the restaurant closing early and no room service for meals were significant drawbacks. On the other hand, some guests enjoyed lovely food in the restaurant and others thought the menu offered adequate options for all tastes. Service was varied with limited staff on duty and long wait times being criticized. Finally, the sound levels in the dining room/bar were too high for some, which detracted from the dining experience.

Rooms

While many guests found the Mercure Leeds Parkway Hotel to be a great hotel overall, the reviews of the rooms were quite mixed. The rooms were described as dated, noisy and with fittings that were shabby and showing signs of wear and tear with some guests even reporting peeling wallpaper and mould on the walls. However, other guests found the rooms to be clean, spacious and with nice views overlooking the woodland. Many guests felt that the hotel was tired and in need of refurbishment with carpets full of stains and broken furniture in some rooms. Some guests even reported that their rooms were dirty with debris on the carpets and thick dust around the TV and bed. A common theme was that the hotel was in need of updating and freshening up and that some guests were disappointed that the rooms didn't match the pictures advertised online. That being said, some guests did find the beds to be comfortable with nice clean bedding and the rooms generally spacious and equipped with all the essentials.

Beds

The guests who stayed at Mercure Leeds Parkway Hotel had mixed experiences with the beds. Some found them to be super comfy and very comfortable, while others found the pillows, duvet and mattress to be too hard, leading to a poor night's sleep. Some guests also had issues with the size of the beds and the cleanliness of the bedding with a few guests reporting stains and dirty sheets. Overall, while some guests enjoyed a cozy and comfortable stay, others had issues with the beds and bedding.

Cleanliness

Guest reviews of the Mercure Leeds Parkway Hotel have been a mixed bag when it comes to cleanliness. While some guests have commended the hotel for being well-maintained and clean, others have shared their disappointment with dirty rooms, carpets and leisure facilities. Some guests have even reported mould and brown staining in the bathroom, as well as filthy swimming pool tiles and showers. The hotel has been described as tired, scruffy and in need of refurbishment with broken furniture, ripped curtains and peeling paint in some rooms. Despite some positive feedback regarding the cleanliness of the hotel, numerous guests have reported dirty sheets, dirty windows and dusty rooms.

Staff

The Mercure Leeds Parkway Hotel has a reputation for excellent customer service with guests routinely praising the friendly and helpful staff. Receptionist Ameena is singled out for particular praise, but all the staff are described as friendly, polite and approachable. The bar area is noted as a quiet and spacious place to relax and the Covid-consciousness of the staff is appreciated. However, some guests report encountering rude, unhelpful or overstretched staff and note that more training might be beneficial. Despite a few isolated incidents, the majority of guests agree that the staff at the Mercure Leeds Parkway Hotel are exceptional, going above and beyond to make their stay enjoyable.

Gym

Guests at the Mercure Leeds Parkway Hotel can enjoy great leisure facilities, including access to a gym and swimming pool. Many of the guests loved the pool and gym, considering them great facilities. However, some guests had complaints about cleanliness with tide marks around the pool and gritty floors in the leisure club. Others thought the gym looked ok but mentioned that there were big holes in the ceilings of the health club. Despite the criticisms, the leisure facilities were generally seen as excellent and guests have free use of them during their stay. For those looking to stay fit on their travels, the gym is basic but considered an added bonus. The health club was considered limited but was still one of the best features of the hotel. Overall, the leisure facilities at Mercure Leeds Parkway Hotel leave guests feeling satisfied with their stay.

Pool

The Mercure Leeds Parkway Hotel has a swimming pool and hammam in a great setting. While some reviewers found the pool to be clean and nice, others thought it was small and crowded with swimmers taking lessons. There were comments regarding the outdated and dirty changing rooms, showers and tiles around the pool. Some guests complained about the strong smell of chlorine, while others found the pool too cold or even closed due to maintenance issues. Despite these varied experiences, many guests enjoyed exceptional value for money and lovely surrounding park.

Family

The Mercure Leeds Parkway Hotel offers a variety of activities for kids including a pool, but guests have expressed concerns about safety and accessibility. Families with young children have reported difficulties in obtaining family rooms as the hotel has not provided adequate bedding, space or hygiene standards. Some guests have appreciated the variety of food options available for individuals with dietary requirements. However, families have commented that the amount of supplies, such as tea, coffee and towels, provided by the hotel is inadequate for their needs. Despite these issues, the hotel's proximity to family has been appreciated by guests who are traveling with children.

3 Star

The Mercure Leeds Parkway Hotel has recently received mixed reviews from its guests. Some guests have mentioned that the hotel is in a tired, run-down state and in urgent need of refurbishment to bring it up to a decent standard. Some even complained about seeing loose wallpaper and broken fixtures in their rooms. It was also disappointing for some guests that the swimming pool and gym were closed during their stay and there were some false advertising issues noted as well. That being said, some guests found the hotel to be a good value budget option. Although, many guests have also commented that the hotel is expensive for the subpar quality of services provided, suggesting that there are better options available for the price. The hotel could benefit from renovating its dated rooms and making some upgrades. However, whilst the hotel looks more like a "retirement home", it has provided some guests with basic amenities at an affordable price.

Yes, Mercure Leeds Parkway Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.

No, a spa isn't available at Mercure Leeds Parkway Hotel.

Yes, Mercure Leeds Parkway Hotel welcomes dogs.

No, parking facilities aren't available at Mercure Leeds Parkway Hotel.

Yes, Mercure Leeds Parkway Hotel has a gym.

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