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Summary of reviewsThe Holiday Inn Express Leeds City Centre - Armouries by IHG, garners widespread acclaim from guests primarily for its prime location, quality breakfast, cleanliness and friendly staff. Nestled on the picturesque docks, the hotel offers a serene environment just a short walk from Leeds' bustling city centre. The charming locale along the canal with nearby attractions like the Royal Armouries Museum and Granary Wharf, adds to its allure. The proximity to scenic walkways, bridges, bars and restaurants ensures a blend of tranquility and convenience. The availability of discounted parking in a nearby multi-storey car park is an added bonus.
The breakfast service is highly praised for its variety and quality, offering a mix of hot and cold options, including vegan and gluten-free choices. The inclusion of takeaway options further enhances the overall dining experience with most guests finding it a great value and well-prepared.
Dinner offerings receive mixed reviews. While the restaurant is spacious and has a pleasant atmosphere and the food often described as tasty and excellent, there are concerns about service inconsistencies and occasional quality issues. Nevertheless, the bar service is generally well-received.
Rooms at the hotel are highlighted for their cleanliness, comfort and modern amenities. While many guests appreciate the spaciousness and comfortable beds, some note that rooms can feel cramped, particularly when accommodating families or additional beds. Cleanliness is a strong point with the hotel maintaining high standards, although a few minor issues have been reported.
The staff are frequently commended for their friendliness and helpfulness, contributing significantly to positive guest experiences. Although there are isolated reports of impoliteness and unhelpfulness, the overall sentiment is that the staff's dedication enhances the stay.
The hotel's free WiFi is generally seen as reliable and fast, despite occasional connectivity issues. For families, the hotel is a mixed bag; the included breakfast and family-friendly atmosphere are positives, but room size constraints can be challenging for larger groups.
In summary, the Holiday Inn Express Leeds City Centre - Armouries provides a well-rounded and largely positive experience, boasting a prime location, excellent breakfast, clean rooms and friendly staff, making it a popular choice for both leisure and business travelers. Show more
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Categories
Family Friendly Hotel
This hotel offers great value with an indoor swimming pool and a 'Kids eat free' promotion. Family and adjoining rooms are available, making it suitable for families looking for convenience and budget-friendly options.
3-Star Hotel
This hotel offers a convenient location, helpful staff, and is often recommended. It provides excellent service and a great overall experience for guests, making it a reliable choice.
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Room Types
Standard Twin Room with Free Hot BreakfastA private bathroom with a power shower features in this modern and spacious room.
Please note, there are also accessible rooms. Please request when booking.
Standard Double Room with Sofa Bed and Free Hot BreakfastSpacious and modern room which includes a private bathroom with a power shower.
This room can accommodate either 2 adults and 1 child up to the age of 16 or 2 adults and 2 children under the age of 12.
Standard Room with Free Hot BreakfastA private bathroom with a power shower features in this modern and spacious room.
Our Standard Room includes either a double bed or two single beds. Please note that bed type is allocated by the hotel based on availability.
Double Room with Free Hot Breakfast - AccessibleA private bathroom with a power shower features in this modern and spacious room.
This room is adapted for wheelchair users with a 360 degree turning circle.
Standard Double Room with Free Hot BreakfastThis double room features air conditioning, a desk and a flat-screen TV.
Guest Reviews
8.4
Very Good
Location
Nestled on the picturesque docks, the Holiday Inn Express Leeds City Centre - Armouries by IHG, boasts a prime location that receives widespread acclaim from its guests. Its serene waterside position offers a peaceful retreat just a 15-20 minute walk from the vibrant city centre. Visitors particularly appreciate the ease of access to local attractions, including the nearby Royal Armouries Museum and Granary Wharf with a charming water taxi providing a scenic route to the bustling heart of Leeds.
The surrounding area is described as lovely and quiet, far enough from the city’s hustle and bustle to offer tranquility, yet close enough for convenience. Guests enjoy the pleasant, atmospheric locale along the canal, which is dotted with walkways, bridges, bars and restaurants. The proximity to a multi-storey car park next door adds to the hotel's allure, providing stress-free parking solutions.
Ideal for both leisure and business, the hotel’s setting is particularly well-suited for events at nearby venues like New Dock Hall and the Royal Armouries. Additionally, the quiet yet central location is highly valued for easy walks into the city, whether for shopping, exploring or dining. With a blend of convenience, picturesque scenery and accessibility, the hotel provides an excellent base for guests looking to experience the best of Leeds.
Breakfast
The breakfast offerings at the Holiday Inn Express Leeds City Centre - Armouries by IHG, have garnered considerable praise from guests. Many reviews highlight the variety and quality of the food provided with guests appreciating the extensive choices available, including a mix of hot and cold options, vegan and gluten-free alternatives and traditional items like bacon and baked goods. The breakfast is often described as delicious, plentiful and well-prepared. The inclusion of takeaway cups and containers is noted as a convenient bonus, allowing guests to enjoy their meals at their own pace.
Guests frequently describe the breakfast as excellent, very good or lovely with many finding it a great value, especially since it is included in the room rate. The breakfast service is generally commended with helpful and polite staff contributing to a positive dining experience. The buffet style allows for a relaxed and leisurely start to the day with food frequently replenished to ensure freshness and variety.
However, some reviews mention issues such as the food running out quickly, basic or limited options and occasional poor organization, leading to chaotic or disappointing experiences. Despite these concerns, the overall sentiment towards the breakfast is largely positive with many guests finding it a satisfying and welcoming part of their stay.
Dinner
Holiday Inn Express Leeds City Centre - Armouries by IHG, offers a mixed experience when it comes to dinner services. Guests have highlighted the restaurant and bar area, which is deemed spacious and boasts a pleasant atmosphere. On the positive side, the food in the restaurant received several commendations with descriptors such as "beautiful," "very tasty," and "excellent," especially notable for its scampi dishes and general meal quality. There is a good variety of evening menu options available, including gluten-free choices and the convenience of 24-hour food service appeals to those craving midnight snacks.
However, there were some concerns. Guests reported inconsistencies such as lengthy waits for meals, changes to the evening menu without notice and a few instances of poor food quality. Some described their dining experience as not living up to the price charged with occasional issues about food being served cold or tasting pre-cooked. Additionally, the food availability seemed irregular with some items running out early in the evening. Despite these drawbacks, the bar service generally received positive feedback, being described as good and efficient. Overall, while the dining experience can be hit or miss, there are aspects of the service that certainly make it worth considering when staying at this hotel.
Rooms
Holiday Inn Express Leeds City Centre - Armouries provides a generally positive experience for guests, especially regarding room quality. Many reviews highlight that rooms are clean, comfortable and modern with good facilities and amenities. There are frequent compliments about the spaciousness of the rooms, although some guests found them to be smaller than expected, particularly when additional beds like sofa beds are in use.
The rooms often exceed expectations, looking better in person than in photos and are well-stocked with everything needed for a short stay. Comfortable beds, effective air conditioning and modern furnishings contribute to the positive feedback. Additionally, the hotel's location is convenient, offering good views, including some overlooking the canal.
However, not all feedback is glowing. Several guests note the small size of the rooms, which can feel cramped for families or groups of three adults. Issues with room temperature control and occasional noise disturbances are mentioned with some rooms being too warm and others too cold, sometimes requiring the use of noisy fans.
Cleanliness is a recurring theme in both positive and negative reviews; while many guests found their rooms spotless, others encountered issues like stained carpets, mouldy showers and in a few cases, unclean linens. Despite these hiccups, the overall impression is that the rooms are functional and suitable for a short stay, providing good value for money in a central location.
The staff's efficiency and hospitality often receive praise, enhancing the overall stay experience. Despite some rooms needing updates or better maintenance, the hotel generally meets guest expectations with its clean, comfortable and well-equipped rooms.
Beds
The beds at the Holiday Inn Express Leeds City Centre - Armouries are often praised for their comfort with many guests finding them extremely comfortable or very comfy. The quality of bedding, including soft linens and fluffy pillows, also received positive remarks. Standard beds were generally noted to be clean and provided a good night's sleep. However, there were varied opinions regarding the firmness of the mattresses with some guests finding them too hard, while others appreciated the support.
Sofa beds were a point of contention, as several reviews described them as cramped or uncomfortable, sometimes even feeling like a fire hazard. Despite this, a few guests found the sofa beds to be acceptable, albeit not as comfortable as the main beds. Overall, the primary beds seemed to deliver a satisfactory sleep experience, whereas the sofa beds left room for improvement. The hotel’s effort to maintain clean and well-kept bedding was frequently noted, contributing to a generally positive impression of the sleeping arrangements. However, some inconsistencies in comfort and cleanliness, such as hard mattresses, solid pillows and occasional unclean bed linens, were mentioned, suggesting a need for periodic reassessment of bed quality.
Cleanliness
The Holiday Inn Express Leeds City Centre - Armouries by IHG, receives an overwhelmingly positive response regarding its cleanliness. Guests frequently highlight the hotel's clean and comfortable environment, noting that both the rooms and public areas are maintained to a high standard. The modern and tidy decor in the rooms and bathrooms is often mentioned, contributing to a pleasant stay. Words like spotless, very clean and exceptionally clean recur in the reviews, emphasizing the hotel's commitment to cleanliness.
While a few reviews point out minor issues such as grime around showers, stains on carpets and occasional missed spots, the general consensus is that the hotel is well-kept and appealing. Public areas, including the bar and restaurant, are also praised for their cleanliness, making for a tidy and welcoming environment throughout the entire property.
Overall, the hotel meets high cleanliness standards with clean bathrooms, comfortable beds and well-presented rooms. It's clear that maintaining a clean and comfortable space is a priority for the Holiday Inn Express Leeds City Centre - Armouries, making it a reliable choice for those valuing hygiene and comfort in their accommodations.
Staff
The staff at the Holiday Inn Express Leeds City Centre - Armouries are frequently praised for their friendliness and helpfulness. Guests consistently mention the staff’s welcoming demeanor and professional attitude. Numerous reviews highlight the attentive and efficient service provided with specific commendations for reception staff and housekeeping. Names such as David, Rebecca and Rachel are mentioned for their exceptional service. Guests particularly appreciate the approachable and courteous nature of the employees, which significantly enhances their stay.
However, the reviews aren't entirely without criticism. A few guests had negative experiences with some staff members, noting instances of impoliteness and unhelpfulness. Issues such as short-staffing and problems with scheduling requests were occasionally mentioned. Despite these isolated incidents, the overwhelming majority of feedback underscores the staff's dedication to creating a positive and accommodating environment for guests. Overall, the staff's friendliness, courteousness and willingness to assist seem to be standout features contributing to a generally pleasant stay at the hotel.
Wi-Fi
The Holiday Inn Express Leeds City Centre - Armouries by IHG, generally offers a positive experience when it comes to internet connectivity. Guests appreciated the availability of free WiFi with the convenience of access information provided both in the rooms and at the front desk. Many highlighted the ease of accessing the internet and the satisfactory performance of the WiFi, describing it as good, fast and reliable. The high-speed WiFi in the rooms was particularly noted for enhancing the overall comfort and atmosphere.
However, some guests encountered issues with the WiFi, mentioning it as unpredictable, difficult to use at times or not available at all. Despite these occasional hiccups, the overall sentiment leaned towards satisfaction with many guests finding the WiFi service adequate for their needs. The presence of free WiFi indeed added value to their stay, enabling a seamless internet experience for most.
Parking
The 'Holiday Inn Express Leeds City Centre - Armouries' offers convenient and discounted parking right next door to the hotel, which many guests have found easy to locate. This proximity minimizes the hassle often associated with parking in urban areas. The hotel provides a substantial discount on parking fees, bringing the cost down to a reasonable £8 per day for guests.
For guests who needed to park, the arrangement is generally seen as good with safe and ample parking available in a multi-storey car park close to the property. Despite the lack of onsite parking and some confusion reported by a few reviewers about finding the correct parking spot, the overall sentiment is that the nearby parking is a convenient and affordable option.
It’s worth noting that finding the car park could be a bit tricky for some and it's not always immediately adjacent to the hotel premises. Additionally, the discount doesn't always appear to be applied automatically, so it might be wise to confirm at check-in.
For those driving into the city, leveraging the discounted rates available at the nearby car park generally makes for a stress-free stay, although it's essential to be aware of potential parking fees.
Family
The Holiday Inn Express Leeds City Centre - Armouries offers a mix of experiences for families. Guests consistently appreciate the hotel's location and the family-friendly environment it provides. The inclusion of a cooked breakfast in the room rate is highly valued by families, adding to the overall convenience and affordability of staying at the hotel.
The hotel rooms, specifically family rooms, receive frequent attention in guest reviews. While they are noted for their cleanliness and comfort, the limited space is a recurring issue mentioned by many visitors. Families, particularly those of four, often find the rooms to be too small, especially when accommodating extra beds or a travel cot. This has led to some dissatisfaction as the cramped space makes it challenging to ensure a comfortable stay for everyone.
The hotel offers amenities conducive to family needs, such as large sofa beds and extra beds for older children. Guests also appreciate the friendly atmosphere and accommodating staff. However, logistical issues like having rooms far from each other can be problematic for families traveling with older children.
In summary, while the Holiday Inn Express Leeds City Centre - Armouries presents a great location and family-friendly environment with beneficial amenities like a hearty breakfast, the family rooms' size constraints can detract from the overall comfort of the stay. Nonetheless, it remains a popular choice for families due to its affordability and accommodating nature.
3 Star
Holiday Inn Express Leeds City Centre - Armouries is a modern and clean hotel that caters well to budget-conscious travelers seeking an affordable stay. Its offerings, which include easily accessible WiFi and a complimentary continental breakfast, align with the expectations and services typical of a three-star establishment. Despite some drawbacks such as smaller, outdated rooms and a location away from the city's hustle and bustle, the hotel provides good value for the price.
The accommodation and facilities do meet the standard three-star rating, delivering exactly what is anticipated: basic amenities, standard cleanliness and overall satisfactory service. Guests appreciate the reasonable pricing relative to the amenities provided and find the hotel to be a good choice for budget travel or family needs. The breakfast and the service, particularly the 24-hour room service, received positive mentions, though some guests felt it did not always justify the cost.
There were minor issues noted by some guests, such as a need for better cleaning in the reception area, an occasionally unhelpful staff and dissatisfaction with room sizes. Additionally, while the hotel itself is standard for its class, certain aspects like the view and location were less than ideal for some.
Overall, the Holiday Inn Express Leeds City Centre - Armouries represents a reliable option for those looking for a straightforward, budget-friendly accommodation that delivers what it promises without any frills.
Business
Holiday Inn Express Leeds City Centre - Armouries by IHG, is a prime choice for business travelers seeking comfortable and convenient accommodations. The hotel boasts a wealth of facilities catering specifically to business needs, including conference rooms, a business center and a dedicated business lounge. High-speed free WiFi and well-equipped rooms with functional work desks make it easy to stay productive during business trips.
The hotel is well-located with easy access to the city center and nearby business venues, making it a suitable base for both short city breaks and extended work trips. The walk along the river to the center is pleasant and provides a refreshing break from meetings. Additionally, the proximity to restaurants and shops enhances the convenience for guests.
Guests frequently commend the modern and clean environment, along with the helpful and collaborative staff who ensure all aspects, including breakfast services, run smoothly. The bathrooms are noted for their cleanliness and special room requests, such as lower-level accommodations, are fulfilled efficiently.
Overall, this hotel offers excellent value for money on work trips with its ideal business conference location, modern facilities and ease of access to central Leeds and its amenities.
Accessible
Holiday Inn Express Leeds City Centre - Armouries, an IHG Hotel, is generally praised for its accessibility features, making it a convenient choice for guests with disabilities. The hotel benefits from a location that is easy to access and close to the city, offering easy walking distances to various points of interest. Guests highlighted the availability of accessible rooms, including well-designed wheelchair accessible rooms and accessible toilets, ensuring comfort for wheelchair users. Additional amenities such as accessible parking and a lift are noted as beneficial.
Despite some challenges, such as difficulties for elderly guests and accessibility issues with the bathroom and air conditioning, the hotel provides essential conveniences like discounted multi-storey parking next door and straightforward check-ins and outs. One area that could use improvement is the bathroom tiles in accessible rooms, which need sprucing up. Although the road access has been affected by renovations, once at the hotel, guests can find easy access to the city center and convenient transport from the nearby train station.
Overall, the hotel caters well to guests with accessibility needs but could benefit from addressing some of the highlighted areas to offer an even more comfortable stay.
Dog Friendly
Holiday Inn Express Leeds City Centre - Armouries by IHG, is a dog-friendly establishment that welcomes pets, including dogs. The hotel allows dogs in specific areas and provides pet-friendly rooms, making it convenient for travelers with furry companions. Guests appreciated the central location and the fact that their dogs were welcome in the bar area. The overall sentiment indicates that it is a great place for those traveling with dogs. However, there were some disturbances noted due to dogs barking at night. Despite this minor inconvenience, the accommodation being dog-friendly was seen as a significant benefit by many guests.
No, Holiday Inn Express Leeds City Centre - Armouries by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Leeds City Centre - Armouries by IHG.
Yes, Holiday Inn Express Leeds City Centre - Armouries by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express Leeds City Centre - Armouries by IHG.
No, Holiday Inn Express Leeds City Centre - Armouries by IHG doesn't have a gym.