Frequently Asked Questions (F.A.Q.)

Bookings / Reservations
Payments & Cancellations
What is Travelmyth & how does it work
Other Help / Support
Hoteliers / Business Support

Bookings / Reservationsen

Travelmyth allows you to book hotels and accommodations either through partner booking sites like Booking.com, Expedia, Hotels.com, etc. or directly via our platform.

If you find the ideal deal through one of our partners, you’ll be redirected to their website to complete your reservation. From that point on, Travelmyth is no longer involved in the process.
If the ideal deal is available directly on Travelmyth, you will complete your booking on our website. Make sure to double-check your travel dates, fill in your personal details and payment information (if the booking is non-refundable), review the cancellation policy and all other important conditions, and then complete your booking. If you have any special requests too, do not forget to add them. Once your reservation is successfully made through Travelmyth, you will receive a confirmation email directly from us.

How do I search for accommodation?

Start your search
Go to our website or mobile app, enter a destination, hotel name, or category/ filter (e.g. “dog friendly”), add your travel dates, rooms, and guests, then select Search.

Browse results
View hotel listings with photos, key features, category icons, and the best available deals.

Tips & extras
Use multiple categories: Want a small, dog‑friendly, beachfront hotel? Tick all three boxes—Travelmyth’s database is built for that specificity.

Why did the price of the reservation change before I finished the booking process?

The price may change before you complete your booking because Travelmyth uses real-time prices and availability provided directly by our partners. This means the provider may update the rate , the room may become unavailable while you're still in the process of booking, or the partner booking site may have sent inaccurate information.

If you were redirected to a partner site (e.g. Booking.com, Agoda):
When you click “View deal” and go to a partner’s website, the price may change because you are now on their platform. That partner may update the rate or availability between the time we show the offer and the time you land on their page. The final price you see there is the one that applies.

If you are booking directly through Travelmyth:
Even when booking with us, prices and availability are updated in real-time from our partners. This means that the rate or availability may change while you're still completing your reservation, especially if demand is high or the room is nearly sold out. Before you complete your reservation, you’ll always see the final price clearly displayed before you proceed to payment.

I can't find my confirmation email

If you booked directly with Travelmyth, check all your email folders (including spam/junk) for your confirmation.

If you booked via a partner like Booking.com or Agoda, your confirmation will come from them, so check your inbox and spam for their email.

What if the hotel doesn't see my reservation yet?

Show your confirmation email or voucher (with the reference code) to the hotel if you booked via Travelmyth, or follow the instructions in your confirmation email if you booked through a partner site like Booking.com or Agoda.

How do I change my reservation? ( date, name, email, etc.. )

If you made your reservation through Travelmyth, please note that once your booking is confirmed, the original rate and availability cannot be edited. If you need to change the dates, room type, or guest details, open your confirmation email, click Manage booking, cancel the existing reservation, and then make a new booking at the current available rate.

If your booking is non-refundable, cancelling will result in a loss of payment, so you may prefer to keep the original booking.
If your booking includes free cancellation, you can cancel at no cost before the cancellation deadline.

If you booked through a partner site (like Booking.com or Agoda), you'll need to contact them directly using the contact details provided in your confirmation email.

Payments & Cancellationsen

How do I get an invoice for my reservation?

When you complete a booking directly through Travelmyth, you can choose at the payment step whether you want a receipt or an invoice:

If you want a receipt: Simply continue with the payment. Travelmyth will send you the receipt and your voucher by email and also via Viber/WhatsApp (if available).
If you want an invoice: Select "Issue invoice" during the payment step, fill in your billing details, and proceed with the payment. Travelmyth will send the invoice and voucher to your email and Viber/WhatsApp.

If you made your reservation through a partner site, you will receive the receipt or invoice (upon request) directly from them, via the email address you provided.

Which currency will I pay in?

If you complete your booking directly through Travelmyth, you will be charged in the currency you selected on our website. Travelmyth debits your card for the exact amount at the time of payment and does not add any conversion or international‑transaction fees—any exchange‑rate mark‑ups or foreign‑currency charges are applied solely by your card‑issuing bank on the day the payment is processed, and such bank fees are non‑refundable by Travelmyth.

However, if you choose a deal from one of our partners, you’ll be redirected to their site—please make sure to double-check the currency displayed there to confirm it matches your preferred currency.

Which payment methods can I use?

Travelmyth processes all Non‑Refundable bookings by bank‑level–secure card payment through Stripe and Wordline. For Free‑Cancellation bookings, you can use the same payment methods, which are accessible via the payment link provided both during the booking process and in your confirmation email. Payment for these bookings should be completed within the free cancellation period. Additionally, for Greek and Cypriot citizens, a bank transfer option is available at checkout.

Why can't I complete my booking?

If you're unable to complete your booking, it may be due to one of the following reasons:

The rate changed, is no longer available, or the room was booked by someone else during the process.
A technical issue occurred during the booking process.
Your card issuer blocked the charge—this could be due to a daily spending limit, failed 3-D Secure authentication, or a fraud prevention hold.

Check your card limits and authentication settings, then try again with a different card if needed. If the problem continues, contact your bank to ensure the transaction isn’t being blocked.

How does the Book now, Pay later method work?

Book Now, Pay Later is available only for rooms with a Free-Cancellation policy. When you choose this option, your room is reserved instantly with no upfront payment required. You can pay the balance at any time before the free-cancellation deadline, which is clearly shown on the booking page and in your confirmation email. If you do not pay by the deadline, your reservation will be automatically cancelled at no cost to you.

Taxes & Fees explained

On Travelmyth, the booking price includes all mandatory fees and taxes—both those paid directly to us and those that must be paid at the hotel. We clearly show the full breakdown during the booking process so you know exactly what is required.

Specifically:

Taxes included in the price you pay on Travelmyth are already covered at checkout.
Additional mandatory taxes or fees payable at the hotel (e.g. city tax, accommodation tax) are also clearly listed next to each room rate and in your confirmation.

This way, there are no hidden costs—you see all charges in advance, both those paid online and those due at the property.

When will I be charged for my booking?

Non-refundable bookings – immediate charge
If you pick a Non-Refundable rate, the full amount is charged to your card the moment you press Pay. A payment confirmation email arrives shortly, followed by your final voucher and receipt. Because these rates cannot be cancelled or modified, the charge is final and non-reversible.
For Free-Cancellation rates
No payment or card details are taken when you place the booking; you may pay at any time up to the deadline shown in the room’s policy. If the balance is not settled by that free-cancellation date, Travelmyth automatically voids the reservation at no cost to you.

How do I cancel my reservation?

If you completed your booking through one of our partners (such as Booking.com, Agoda, or Expedia), you’ll need to contact them directly to cancel your reservation. Your booking details, including their contact information, can be found in the confirmation email they sent you—don’t forget to check your spam or junk folder in case it landed there.

If you booked directly through Travelmyth, simply open your confirmation email, click Manage booking, then press Cancel. You’ll receive a follow-up email shortly confirming the cancellation—no calls or forms required.

Step-by-step cancellation on Travelmyth:

Open your confirmation e-mail
Search your inbox for the message titled “Your Travelmyth booking.” Inside, click the Manage booking link.
Go to the cancellation section
The booking-management page opens in your browser; scroll toward the bottom where you will see a red Cancel booking button.
Confirm the request
Review any policy notes that appear, click Cancel booking, and press Confirm to finalise.
Check your inbox again
Within a few minutes, Travelmyth sends a cancellation e-mail (and updates your booking status in the dashboard) as proof that the reservation has been voided.

Where can I find the cancellation policies?

You can find the cancellation policies in three key places when booking through Travelmyth:

Next to each room-rate – In the booking panel, every room offer clearly displays its cancellation terms (e.g. Free Cancellation, Non-Refundable) so you can compare before selecting. Rates marked Non-Refundable carry a no-refund, no-change rule once the reservation is confirmed. For Free-Cancellation rates, the reservation can be cancelled free of charge prior to the expiration date and time provided in your confirmation email.
During the process – A more detailed version of the policy is shown before you confirm your reservation, including exact deadlines and any applicable charges.
After booking confirmation – Once your reservation is complete, the full cancellation policy is also included in your confirmation email and on the PDF voucher.

Always review the cancellation terms carefully to ensure they match your travel plans.

What happens when I cancel a non-refundable booking?

If you cancel a Non-Refundable booking, the full amount of the stay is still charged and no refund is issued, regardless of the date or time of cancellation. These conditions are set by the hotel and are displayed at the time of booking; when you confirm the reservation you accept them in full.

What is Travelmyth & how does it worken

Learn more about how Travelmyth works

Travelmyth is a hotel meta-search engine that organizes over 5 million properties into 60 thematic categories—such as 'beachfront', 'dog friendly', and more. It provides personalized hotel recommendations based on your preferences and compares prices from major booking platforms to help you find the best deal. You can book directly on Travelmyth or be redirected to a partner site to complete your reservation.

Who manages my bookings?

When Travelmyth manages your reservation :

Payment
Card is processed directly by Travelmyth’s banking partners such as Stripe or Worldline in EUR (or another displayed currency) at the moment of booking.
Confirmation
Travelmyth emails a PDF voucher & receipt after the payment is completed; the same files are sent to your Whatsapp/Viber if your phone number supports it.
Customer
All post-booking questions (changes, receipts, assistance on arrival) are handled by Travelmyth Support via the Manage booking link, customer support or phone.

When another company assists :
(“View deal” keeps you on Travelmyth, but payment page names a supplier)

Payment
Processed by the named wholesaler/OTA; that company issues the receipt.
Support
Primary support is with that third-party provider; Travelmyth will still relay messages if the partner is unresponsive.
Confirmation
Information comes from the assisted booking partner but the Travelmyth email footer still shows their contact options for reference.

When you are redirected to finish elsewhere :
(“View deal” opens Booking.com, Expedia, etc.)
Travelmyth simply passes you along and no longer has access to your booking data.

Payment
Payment takes place on that external site. The partner issues the receipts.
Support
Support takes place on that external site. The partner is responsible for the customer support.
Confirmation
Confirmation takes place on that external site. The partner is responsible for the confirmation emails and information about your booking.

What do I need to bring to check-in?

Upon arrival at the hotel, please present the voucher we sent you together with a valid form of identification (passport, ID, or driving license).

How can I contact Travelmyth?

If you didn’t find the answer you were looking for in our Help Centre or if you need further assistance, you can contact us through the following channels:

Phone:(+30) 210 3006050

Viber / WhatsApp:(+30) 694 650 0646

Email:hello@travelmyth.com

Website:www.travelmyth.com

Social Media:

You can also find and message us on social media:

Facebook, Instagram, Twitter, TikTok

Other Help / Supporten

How do I create an account?

On the Travelmyth Website:

Go to https://www.travelmyth.com
Click Sign in at the top right of the page.
Choose to sign up with your email address or use a Google, Apple, or Facebook account.
Fill in your name, email, and password (if using email). Registration is free and unlocks member-only offers, and save‑for‑later lists.

On the Travelmyth Mobile App:

Open the Travelmyth app on your device (available on iOS & Android).
Tap Sign in from the menu or home screen.
Choose to sign in or create an account via email, Google, Apple, or Facebook.
Enter your details and follow the prompts to complete registration.
You’ll be logged in and ready to search, book, and manage your stays.

How do I unsubscribe from the Travelmyth newsletter?

Click “Unsubscribe” in any newsletter footer. Transactional emails (booking confirmations, changes) will still be sent.

How do I reset my password / delete my account?

To reset your password, choose “Forgot password?” and follow the email link.

To delete your account, go to My Account → Delete account.

How do I download the Travelmyth App?

Travelmyth is also available as a mobile app, allowing you to easily search and discover accommodations that match your interests, wherever you are.

For Android devices, you can download the app from the Google Play Store.
For iOS (iPhone/iPad), you can find it on the Apple App Store.

How do I leave a review for Travelmyth?

You can leave a review for Travelmyth through the following channels:

Google Business Listing: https://g.page/r/CdX6T8WcD41PEBM/review
Apple App Store: https://apps.apple.com/app/id6476768192?action=write-review
Google Play Store: https://play.google.com/store/apps/details?id=com.travelmyth.hotels

Hoteliers / Business Supporten

How can I get my property listed on Travelmyth?

If your property is already live on major OTAs such as Booking.com, Expedia, Agoda, Hotels.com, etc., Bedbanks such as Hotelbeds, or reservation systems such as Webhotelier, it is automatically syndicated to Travelmyth through our distribution agreements with those partners—no extra sign-up is required.

I don't have a contract with Travelmyth, how come my property is listed?

Your property appears on Travelmyth because it’s distributed to us through one of your existing partners—such as Booking.com, Expedia, Agoda, or a channel manager. These platforms share your listing with their affiliates under the terms of the agreement you’ve signed with them.

There’s no direct contract, no cost, and no commission from Travelmyth. We simply make your property discoverable to more travelers.

If you'd like to update or correct any details on your listing, just let us know and we’ll take care of it for you.

How do I change / remove pictures?

We kindly invite you to send us your updated high-resolution photos to photos@travelmyth.com either as attachments or through a file transfer service such as WeTransfer, Google Drive, Dropbox, etc.

Moreover, should you wish to provide more details about your property, feel free to send us a comprehensive description text. This will be added to your listing as the official description, helping potential guests make informed booking decisions.

How does the Travelmyth Awards system work?

Travelmyth’s ranking system is powered by advanced algorithms that categorize properties based on specific themes, such as “hotels with infinity pools”, “adults-only accommodations”, “pet-friendly properties”, and many more.

If your property has received a Travelmyth Award—congratulations! This means you’re among the top-ranking properties in your category, a significant distinction that you can highlight in several ways:

Add the award to your website to enhance your online profile
Share the recognition on your social media channels for greater visibility and engagement
Publicly thank your team for their contribution
Include the award in your marketing materials and special offers
Add the award image to your listings on OTAs or review platforms
Request a free award sticker to display at your property

The goal is to celebrate this important achievement and effectively communicate it to your current and potential guests. If you’d like to receive the sticker or have any questions, feel free to contact us at hello@travelmyth.com.

How can I remove my property from Travelmyth if it has been permanently closed?

If your property has closed permanently, you will first need to terminate your cooperation with the booking platforms (OTAs) you work with. Once they stop sharing your availability and rates, your property will automatically be removed from Travelmyth’s search results. If the property has been closed for some time and still appears on Travelmyth for any reason, please contact us and we will manually remove it from our system.