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Summary of reviewsThe Swan & Railway Hotel in Wigan is highly praised for its strategic location across from the train station, making it an excellent option for travelers utilizing rail services. Its proximity to local bars and pubs enhances the appeal for those keen on experiencing Wigan's vibrant nightlife. The hotel is celebrated for maintaining its Victorian charm while providing modern, spacious rooms known for their cleanliness and comfort. Guests commend the friendly and helpful staff, who foster a welcoming atmosphere that extends into the lively on-site pub, ensuring a pleasant stay.
Although the hotel does not provide breakfast, guests appreciate the easy access to nearby cafes. This minor inconvenience is offset by the availability of lunch and dinner options that allow guests to dine without leaving the premises. The rooms are generally well-received, showcasing modern decor and comfort, though occasional remarks highlight issues such as room temperature and minor discrepancies between online photos and actual appearances. Despite these factors, the overall consensus is positive, with rooms described as stylish and clean, albeit some areas could benefit from updates.
Cleanliness is a notable aspect of the hotel experience, with many guests praising the spotless environment and high-standard decorations. Nonetheless, certain areas require improvement, as some guests have reported dust and grime, particularly in bathrooms. The staff consistently receive high praise for their friendliness and hospitality, contributing significantly to the pleasant atmosphere. While a few reviews suggest variability in staff demeanor, the overall impression is overwhelmingly positive, emphasizing the team's dedication to providing excellent service.
Beds at the Swan & Railway Hotel receive mixed reviews but are generally celebrated for their comfort, often described as akin to sleeping on a cloud. Fresh linen enhances the sleeping experience, though some guests have noted inconsistencies with mattress quality. The combination of comfortable accommodations, excellent staff service, and the hotel's bustling pub atmosphere creates a charming setting for visitors to Wigan.
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