InfoSummary of reviewsHotel Majapahit Surabaya MGallery is a luxurious and historical hotel located in the heart of Surabaya's bustling city center. Its location provides guests with easy access to nearby attractions and amenities, while its stunning gardens offer a serene and peaceful environment. The standout feature of the hotel is its delicious and varied breakfast buffet, offering a wide selection of food including Indonesian specialties. The dinner at the hotel's restaurant is also highly recommended, offering a great variety of tasty food. The spacious rooms offer comfortable beds, luxurious bathrooms and necessary amenities with a vintage atmosphere. The hotel's gym and pool are both highly enjoyable with guests commending the comfortable beds and exceptional staff. The hotel's historical status adds a unique and classic experience with a beautiful and well-preserved building exuding old world elegance. Despite some mixed reviews on cleanliness, guests overall praise the hotel for its exceptional staff and extensive facilities, making it the perfect choice for a luxurious stay in Surabaya. Show more
InfoSummary of reviewsShangri-la Surabaya is a great choice for travelers looking for a comfortable and clean stay in Surabaya. Guests have consistently praised the hotel's commitment to maintaining a spotless environment, including sparkling clean bathrooms, fresh-smelling rooms and excellent cleaning services. The staff at this hotel are truly exceptional with numerous guests commenting on their friendliness and helpfulness. The breakfast provided by the hotel is excellent with a wide variety of dishes available and the covid protocols are well-regulated during breakfast service. The spacious and well-maintained rooms are also highlighted as particularly comfy with families pleased with the option of connecting rooms to suit their needs. The swimming pool is larger than most hotel pools and guests enjoy using the water slides, especially their kids. Overall, Shangri-la Surabaya is a great option for anyone who values cleanliness, excellent service and a fantastic pool as key components of their travel experience. Show more
InfoSummary of reviewsWyndham Surabaya is highly regarded for its prime location in the heart of Surabaya, offering guests convenient access to Tunjungan Plaza and major attractions. Its strategic positioning provides easy mobility throughout the city, making it an ideal base for both leisure travelers and those attending to business.
The hotel impresses with its breakfast offerings, featuring a blend of continental and Indonesian cuisine. Guests appreciate the diverse buffet, commendable service, and enjoyable coffee, although there are suggestions for improved taste and variety. Large rooms with stunning city views enhance the breakfast experience, contributing to a pleasurable stay.
Room accommodations at Wyndham Surabaya consistently receive praise for their spaciousness and comfort. The generous size, luxurious king-size beds, and excellent facilities like bathtubs and air conditioning make for a comfortable and restful environment. While some note the decor as slightly outdated, the rooms are well-maintained, clean, and equipped with ample amenities, making them well-suited for families and solo travelers alike. Guests also enjoy a peaceful ambiance, supported by a wine bar restaurant offering quality cuisine.
Cleanliness is another strong point for the hotel, with rooms frequently described as spotless. The housekeeping staff and executive lounge team are noted for their friendliness and attention to detail, enhancing the overall service quality at the hotel. Though there are mentions of minor areas for cleanliness improvement, the hotel largely meets expectations.
The staff at Wyndham Surabaya is consistently lauded for their exceptional service. Described as friendly, professional, and attentive, the staff's warmth and readiness to assist greatly enhance the guest experience. Their efforts, which include thoughtful gestures and efficient trip organization, contribute significantly to a memorable stay.
Finally, the comfort of the beds is a standout feature. The big, soft king-sized beds and lovely pillows are frequently praised, ensuring guests enjoy restful sleep. Overall, Wyndham Surabaya's combination of prime location, great facilities, attentive staff, and comfortable accommodations make it a popular choice for travelers seeking an enjoyable stay in Surabaya. Show more
InfoSummary of reviewsKampi Hotel Tunjungan in Surabaya is widely appreciated for its excellent location in the vibrant city center, providing easy access to iconic landmarks, shopping complexes like Tunjungan Plaza, and a variety of local attractions and eateries. This prime position makes it ideal for those interested in culinary tourism and shopping, with convenient transportation links close by, including Gubeng station and the airport. Guests enjoy the area's relative quietness despite its central location, offering a peaceful retreat after a day's exploration. The staff is frequently highlighted for their friendliness and helpfulness, enhancing the overall experience with excellent service and assistance in arranging local excursions.
Breakfast at the hotel is a standout feature, with a diverse and delicious buffet that caters to a wide range of tastes, offering both local and international cuisine. Despite occasional comments about limited seating in the restaurant, the quality and variety of the breakfast selections consistently leave guests satisfied. The hotel's evening atmosphere, accentuated by live music, complements its vibrant surroundings.
The rooms at Kampi Hotel Tunjungan are noted for being clean, bright, and spacious, offering good value for money. Guests commend the cleanliness and comfort, with well-equipped accommodations and sizable, neat bathrooms. Although there are occasional remarks about stained sheets and some noise due to lack of soundproofing, the overall comfort and homeliness are praised. Special touches, such as a welcome cake, add to the personalized experience.
The hotel excels in maintaining high cleanliness standards, from immaculate rooms to well-kept facilities. Guests appreciate the modern design and the fresh, fragrant environment, with the staff playing a crucial role in maintaining this level of cleanliness and providing a warm, hospitable atmosphere.
The staff at Kampi Hotel Tunjungan consistently receive high praise for their welcoming, enthusiastic, and professional demeanor. Quick and pleasant check-ins, along with their responsiveness to special requests and assistance with logistics, showcase their dedication to guest satisfaction. Their warmth and professionalism contribute significantly to memorable stays.
Finally, the beds in the hotel are frequently described as very comfortable and spacious, contributing to an enjoyable stay. While there are some mentions of issues with bed linen cleanliness, the overall impression of bed comfort is highly positive, complementing the spacious and inviting rooms. Overall, Kampi Hotel Tunjungan stands out for its key attributes of location, service, and amenities, making it a preferred choice for travelers in Surabaya. Show more
InfoSummary of reviewsJW Marriott Hotel Surabaya stands out as an exceptional accommodation choice, offering an impressive blend of luxury, comfort, and accessibility. Situated in the heart of Surabaya, the hotel boasts a prime location that allows guests to easily explore nearby attractions like Tunjungan Plaza, Chinatown, and the historic old city. Its central position provides convenience for dining, shopping, and cultural experiences, all while maintaining a serene atmosphere in its quiet rooms.
Breakfast at JW Marriott Surabaya is often lauded for its sumptuous buffet, offering a diverse range of international and Indonesian dishes. The extensive selections cater to various tastes, setting the tone for a memorable day with friendly and welcoming service. Guests similarly enjoy the dinner experience, with a variety of dining options featuring global cuisine. Restaurants like Uppercut and Tang Palace offer delightful meals, contributing to the hotel's reputation for exceptional dining.
The hotel excels in delivering spacious and comfortable rooms that are consistently clean and well-maintained. Guests appreciate the elegant design and amenities, highlighting stunning city views from many rooms. The attentive staff further enhances the stay, known for their warmth, professionalism, and dedication to guest satisfaction. Staff members across various departments, from reception to restaurants, provide efficient and courteous service that fosters a hospitable environment.
Additional facilities such as the gym and pool contribute to a comprehensive and pleasurable experience. The gym is available 24 hours, equipped for fitness enthusiasts, while the pool offers a tranquil escape with its beautiful mosaic floor and surrounding garden. Guests frequently praise the beds for their comfort, ensuring a restful sleep.
Overall, JW Marriott Hotel Surabaya epitomizes five-star luxury with its elegant rooms, high-standard amenities, and superb service. Despite minor criticisms, it remains a top choice for travelers seeking a blend of comfort, convenience, and indulgence in Surabaya’s dynamic urban setting. Show more
InfoSummary of reviewsKokoon Hotel Surabaya receives positive feedback across several aspects of its offerings, making it a commendable accommodation choice for visitors to the city. Situated in a central location, guests appreciate the hotel’s proximity to Chinatown, local markets, shopping malls, and key landmarks, providing convenient access to urban amenities while offering a quieter backdrop. The breakfast buffet is a standout feature, praised for its diverse and delicious selections that cater to various tastes, providing good value for money, especially for those on a budget. While the dinner experiences receive mixed reviews, the restaurant's ambiance and some excellent dishes are noteworthy.
The rooms at Kokoon Hotel Surabaya are favorably regarded for their spaciousness, clean and stylish decor, and overall comfort, contributing to a pleasant stay. The hotel maintains a respectable level of cleanliness, with tidy rooms and well-kept common areas adding to the guests' positive impressions. Exceptional staff service further enhances the experience, with team members noted for their friendliness and readiness to assist, handling requests efficiently and providing attentive support.
The pool is another appealing feature, offering a lovely, relaxing space for guests to enjoy, while the beds are frequently praised for their comfort, ensuring restful sleep. Overall, Kokoon Hotel Surabaya consistently provides a satisfying experience, marked by comfortable accommodations, excellent service, and enjoyable amenities, making it an attractive choice for travelers seeking a cozy and convenient stay in Surabaya. Show more
InfoSummary of reviewsAt Four Points by Sheraton Surabaya, Pakuwon Indah, guests are consistently impressed by the hotel's prime location, offering direct access to the expansive Pakuwon Mall. This strategic positioning provides seamless connectivity to shopping, dining, and vibrant city attractions, making it a favored spot for leisure and exploration. The breakfast experience at the hotel is noted for its remarkable quality and variety, featuring an extensive buffet of Indonesian and Western dishes, complemented by attentive service and live music on weekends.
The rooms are highly praised for their cleanliness and spaciousness, with comfortable beds and impressive city views contributing to a pleasant stay. Cleanliness is a standout feature, with guests highlighting the hotel's well-maintained environment and friendly housekeeping staff ensuring rooms remain spotless. The staff overall is commended for their friendliness and professionalism, providing exceptional service and accommodating guest requests with thoughtful attention.
Guests appreciate the hotel's 24-hour gym, which is well-equipped and paired with a stunning pool area shared with the neighboring Westin hotel. Both facilities are noted for their cleanliness, appealing settings, and suitability for families. The pool's lovely views and grandeur, especially in the evening, add to the relaxing atmosphere. Lastly, the beds are described as superbly comfortable, with luxurious materials offering a restful night's sleep, often like a heavenly experience. The combination of excellent location, quality amenities, and attentive service makes Four Points by Sheraton Surabaya, Pakuwon Indah a compelling choice for a satisfying and enjoyable stay. Show more
InfoSummary of reviewsSheraton Surabaya Hotel & Towers is highly acclaimed for its strategic location in the heart of Surabaya, directly connected to Tunjungan Plaza, a major shopping destination. This prime positioning offers guests seamless access to dining and shopping, making it ideal for exploring the city's dynamic attractions. Guests frequently applaud the hotel staff for their welcoming and helpful nature, enhancing an already positive experience with excellent service and support.
The breakfast at Sheraton Surabaya, served at Bromo Cafe, stands out for its exceptional diversity and quality. Guests enjoy a wide range of options spanning Western, Chinese, and local Indonesian cuisines, prepared with delicious flavors. The amiable and attentive staff contribute to a pleasant dining atmosphere, further enriched by the hotel's convenient location near a shopping center.
Rooms at the Sheraton Surabaya Hotel & Towers are appreciated for their spaciousness and cleanliness. While some parts of the building are undergoing renovations, guests find the accommodations comfortable and well-suited for families. Any minor concerns about furnishings or amenities are overshadowed by the roomy and relaxing setups offered.
Cleanliness is a key attribute of the hotel, with both rooms and restaurant areas maintained to high standards. Guests note the cleanliness of the spaces contributes to a positive impression, even though certain areas such as bathrooms and carpets show signs of age.
The staff's exceptional hospitality is a defining feature of Sheraton Surabaya Hotel & Towers. Their friendliness, efficiency, and willingness to go above and beyond leave a significant impact on guests, creating a warm and accommodating environment throughout the stay. Overall, Sheraton Surabaya Hotel & Towers stands out for its remarkable service, convenience, and comfort, making it a preferred choice for visitors. Show more
InfoSummary of reviewsFavehotel MEX Tunjungan Surabaya stands out as a strategically located accommodation in the bustling heart of Surabaya, providing guests with easy access to shopping centers, dining options, and local attractions. Its proximity to Tunjungan Plaza and main transportation routes makes it an appealing choice for both leisure and business travelers. Despite its central location, the hotel maintains a peaceful atmosphere, further complimented by affordable rates and a friendly, efficient staff.
Guests find value in the inclusive breakfast offering, which includes a selection of local Indonesian dishes and Western options, despite some noting a limited variety. The breakfast buffet provides a good start to the day, even if it doesn’t fully cater to those seeking a broad array of choices.
Room cleanliness is praised, with guests frequently mentioning clean bedding and modern decor that create a cozy ambiance. However, the hotel does face challenges with room amenities, as many rooms lack windows and have minimal natural light. Some guests have reported issues with room size, and the lack of certain amenities and occasional maintenance issues highlight areas needing improvement.
Cleanliness in other areas of the hotel has mixed reviews, with tidy rooms upon arrival being a positive aspect, but issues like dusty hallways and patchy linens detract from the experience. Despite these concerns, the availability of hot water and the welcoming nature of the staff offer redeeming qualities.
The staff at favehotel MEX Tunjungan Surabaya receive high praise for their friendliness and attentiveness, contributing significantly to a welcoming and accommodating environment. Guests appreciate their warm reception and willingness to go above and beyond in service, which enhances the overall comfort of the stay.
Feedback on the beds is largely positive, with guests finding them comfortable and spacious, although some mention issues like soft mattresses and stained sheets. Overall, the combination of a strategic location, friendly staff, and comfortable accommodations makes favehotel MEX Tunjungan Surabaya a worthwhile option for visitors, though improvements in room amenities and cleanliness could further elevate guest satisfaction. Show more
InfoSummary of reviewsDoubleTree by Hilton Surabaya is celebrated for its prime location in the heart of the city, making it an ideal base for exploring Surabaya's vibrant lifestyle. Situated on Jl. Tunjungan, the hotel offers easy access to shopping centers like Tunjungan Plaza and a plethora of local eateries, allowing guests to immerse themselves in the dynamic local culture effortlessly. The hotel's central position also makes it convenient for exploring major attractions in the downtown area.
Guests have consistently praised the hotel's breakfast, which is regarded as an experience in itself. The extensive buffet showcases a delightful blend of international and Asian cuisines, satisfying diverse palates, including vegetarian and those seeking local delicacies. The top-notch quality of food and friendly service further enhances the dining experience, making it a memorable start to the day.
The accommodations at DoubleTree by Hilton Surabaya are highly appreciated for their spaciousness, modernity, and cleanliness. Visitors highlight the rooms' comfort, with attention to detail and functionality being key factors in enhancing their stay. The views from the rooms and the beautiful pool area contribute to a pleasant environment. Guests also commend the staff for their friendliness and excellent service, adding a personalized touch to the luxurious atmosphere of the hotel.
Cleanliness is a standout feature, as guests often remark on the meticulously maintained and welcoming environment. Though some feel the hotel lacks a degree of luxury in relation to its rates, the overall cleanliness and quality of services maintain a positive impression. The hotel also receives high marks for the comfort of its beds, providing an excellent sleep experience enhanced by plush mattresses and quality linens.
While opinions on the swimming pool are mixed, with some noting its relatively small size, the pool area is still appreciated for its pleasant ambience and additional features like the sauna and gym. The striking views and cleanliness of the facilities are noted as significant positives.
Overall, DoubleTree by Hilton Surabaya is a premier destination for travelers seeking an upscale, comfortable, and conveniently located accommodation. It delivers in terms of modern luxury, cleanliness, and exceptional value, reaffirming its reputation as one of Surabaya's top-tier hotel experiences. Show more
InfoSummary of reviewsFour Points by Sheraton Surabaya, Tunjungan Plaza enjoys a prime location in the heart of Surabaya, directly connected to the expansive Tunjungan Plaza. This strategic positioning makes it ideal for guests seeking easy access to shopping, dining, and entertainment options, catering to both leisure and business travelers. The hotel's breakfast stands out with its impressive buffet selection, offering a delightful mix of Asian and Western cuisines. Guests frequently praise the delicious, fresh options and the friendly, welcoming staff, making breakfast a highly recommended part of their stay.
The rooms are consistently highlighted for their comfort, spaciousness, and modern design. The appealing décor, notably the beds, provides a superb sleeping experience likened to being enveloped by clouds. Both the cleanliness and comfort of the rooms meet high standards, with housekeeping contributing to an inviting ambiance throughout the hotel. Guests commend the staff for their exceptional service, describing them as helpful, accommodating, and attentive, ensuring a welcoming experience from reception to dining.
The pool is an attractive feature, appreciated for its cleanliness and spacious design, offering a safe and enjoyable environment for both adults and children. Located conveniently near the lobby, it adds to the luxurious and modern setting of the hotel. Overall, visitors enjoy a comfortable and relaxed stay at Four Points, where location, quality service, and amenities blend seamlessly to provide an all-around positive hotel experience. Show more
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