Kokoon Hotel Surabaya
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsKokoon Hotel Surabaya receives positive feedback across several aspects of its offerings, making it a commendable accommodation choice for visitors to the city. Situated in a central location, guests appreciate the hotel’s proximity to Chinatown, local markets, shopping malls, and key landmarks, providing convenient access to urban amenities while offering a quieter backdrop. The breakfast buffet is a standout feature, praised for its diverse and delicious selections that cater to various tastes, providing good value for money, especially for those on a budget. While the dinner experiences receive mixed reviews, the restaurant's ambiance and some excellent dishes are noteworthy.
The rooms at Kokoon Hotel Surabaya are favorably regarded for their spaciousness, clean and stylish decor, and overall comfort, contributing to a pleasant stay. The hotel maintains a respectable level of cleanliness, with tidy rooms and well-kept common areas adding to the guests' positive impressions. Exceptional staff service further enhances the experience, with team members noted for their friendliness and readiness to assist, handling requests efficiently and providing attentive support.
The pool is another appealing feature, offering a lovely, relaxing space for guests to enjoy, while the beds are frequently praised for their comfort, ensuring restful sleep. Overall, Kokoon Hotel Surabaya consistently provides a satisfying experience, marked by comfortable accommodations, excellent service, and enjoyable amenities, making it an attractive choice for travelers seeking a cozy and convenient stay in Surabaya.
Categories
The rooms at Kokoon Hotel Surabaya are favorably regarded for their spaciousness, clean and stylish decor, and overall comfort, contributing to a pleasant stay. The hotel maintains a respectable level of cleanliness, with tidy rooms and well-kept common areas adding to the guests' positive impressions. Exceptional staff service further enhances the experience, with team members noted for their friendliness and readiness to assist, handling requests efficiently and providing attentive support.
The pool is another appealing feature, offering a lovely, relaxing space for guests to enjoy, while the beds are frequently praised for their comfort, ensuring restful sleep. Overall, Kokoon Hotel Surabaya consistently provides a satisfying experience, marked by comfortable accommodations, excellent service, and enjoyable amenities, making it an attractive choice for travelers seeking a cozy and convenient stay in Surabaya.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi. It is a hotel that provides the services and connectivity sought after by a wide range of guests.
Hotel with Parking
Kokoon Hotel Surabaya is listed among hotels offering free parking.
3-Star Hotel
This Surabaya hotel is known for its modern design and comfortable rooms. It offers a pleasant stay with good service, making it a solid choice for travelers seeking quality and style.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Kokoon Hotel Surabaya presents a mixed picture when it comes to its location. On the positive side, guests appreciate its central positioning, right in the heart of Surabaya, which offers close proximity to the busy Chinatown area and convenient access to nearby shopping malls and important landmarks like the station. The hotel is centrally located and provides easy reach to Pasar Atom, a local market known for its diverse offerings.
However, the surrounding environment leaves much to be desired, as some visitors describe it as neglected, unfriendly, and even a tad unsafe. It's situated in a noisy and somewhat remote area, which can feel disconnected from the bustling main streets and culinary zones of the city. While the hotel does offer transfers to mitigate the distance from some attractions, walking alone at night is not recommended due to safety concerns. Despite these drawbacks, guests still note the clean rooms and delicious breakfast as appealing features of their stay.
Overall, Kokoon Hotel Surabaya's location offers both accessibility to urban conveniences and a quieter, albeit less polished, backdrop.
Kokoon Hotel Surabaya is lauded for its diverse and extensive breakfast offerings, which have left many guests satisfied. The breakfast buffet is often described as varied and delicious, catering to both sweet and savory preferences. With a menu that changes daily, guests can enjoy new options during their stay, enhancing the overall breakfast experience. While most reviews highlight the good to very good quality of the breakfast, a few note that some dishes, particularly those in the continental selection, excel, though there are remarks about certain items, like the soto, being served cold. The breakfast is well-aligned with the room rates, making it a good choice for those traveling on a budget. However, guests with a preference for Western-style breakfast may find the primarily Indonesian offerings less appealing. Overall, the breakfast at Kokoon Hotel Surabaya is appreciated for its variety, taste, and value, complementing the amenities such as the swimming pool and attentive staff service.
The dinner experience at Kokoon Hotel Surabaya offers a mixed bag of reviews, featuring both commendations and areas needing improvement. The hotel's restaurant is praised for its unique and charming aesthetic, complemented by a good menu and delicious food. Several guests enjoyed their dining experience, noting that both dinner and breakfast were very good, with some describing the food as wonderful.
However, not all diners were fully satisfied. A recurring sentiment among guests is that the dinner did not quite meet the quality standards set by the rest of the hotel. Ambience could be enhanced with better lighting, and there were occasions when menu items were unavailable. Some guests felt the restaurant was not up to par and found it to be expensive relative to the offerings. Despite these critiques, the hotel restaurant maintains appeal with its setting and some standout meals.
Kokoon Hotel Surabaya offers guests a charming and unique aesthetic that enhances their stay. Many visitors have highlighted the comfort of the rooms, often describing them as spacious, clean, and stylishly furnished. The Queen Deluxe room and the rest of the hotel receive frequent praise for their fabulous presentation, making it a suitable place for an overnight stay or longer visits. Tidy and neat accommodations are a consistent theme, with everything clean and well-maintained, underlining the hotel's attention to detail.
However, some guests have noted areas needing improvement, mentioning issues like musty smells and non-functional air conditioning in certain rooms, as well as occasional cleanliness concerns like a dirty sheet or mold in the bathroom. Despite these occasional setbacks, the hotel staff is recognized for being great and warm, contributing positively to the overall experience. The hotel's restaurant also receives commendations for offering a good menu, adding to the holistic appeal of staying at Kokoon Hotel Surabaya. With comfortable rooms and adequate parking, guests will find this hotel a solid choice for their stay in the city.
Visitors to Kokoon Hotel Surabaya frequently praise the establishment for its clean and comfortable facilities. The beds stand out as a highlight, often described as beautifully comfortable, providing guests with a wonderful night's sleep. Reviews mention that the beds are very comfortable, with cozy pillows to match, ensuring a restful stay. Beyond the comfort of the beds, guests appreciate the quiet atmosphere and the added convenience of an available tea and coffee area. A warm welcome upon arrival complements the overall experience, making it a delightful choice for travelers seeking a restful retreat in Surabaya.
Kokoon Hotel Surabaya strikes a notable balance in cleanliness and style, offering guests a mostly tidy and aesthetically pleasing environment. Many visitors have appreciated the hotel's attention to maintaining clean rooms that are both spacious and stylishly decorated. Common areas reflect the same level of detail, appearing clean and well-organized. Additionally, the staff has been recognized for their friendly approach, contributing positively to the overall experience.
While some guests feel room cleanliness could be slightly improved, particularly in overlooked areas like bathroom sinks and windows, the general consensus remains favorable. The breakfast areas receive praise for cleanliness, aligning with guests' overall positive impressions. Despite occasional issues requiring room changes for stale smells, guests find most rooms satisfactory in their cleanliness, enhancing their stay. Balancing these aspects, Kokoon Hotel Surabaya retains a respectable standing regarding cleanliness, making it a viable choice for travelers seeking comfort and order.
At Kokoon Hotel Surabaya, one can't help but notice the exceptional level of service provided by the staff. From the front desk to the waiters, housekeeping, chefs, and security, every member of the team is characterized by their friendliness and readiness to assist. Guests consistently highlight the staff's welcoming and accommodating nature, ensuring that any requests are efficiently handled. Upon encountering challenging situations, the team steps up with unwavering support, making guests feel at ease during their stay. Whether it's recovering a misplaced phone or responding swiftly to a complaint, the staff demonstrates impressive attentiveness and care. Their genuine kindness and proactive approach significantly contribute to a comfortable and pleasant experience for visitors.
Kokoon Hotel Surabaya offers a delightful pool experience that has received notable praise from its guests. The pool is frequently described as lovely, beautiful, and nice, providing a pleasant setting for relaxation. With a large and pretty design, the pool area contributes to a charming atmosphere that enhances the overall stay at the hotel. Guests appreciate the spaciousness of the pool, which remains comfortable and shaded throughout the day, even when the sun stops hitting it at noon. The outdoor swimming pool is noted for its comfort, with not too many people around, allowing for a more intimate and enjoyable swim. Overall, the pool is highlighted as a wonderful addition that complements the hotel's offerings, allowing guests to relax and unwind during their visits.
Location Show Map
Location
However, the surrounding environment leaves much to be desired, as some visitors describe it as neglected, unfriendly, and even a tad unsafe. It's situated in a noisy and somewhat remote area, which can feel disconnected from the bustling main streets and culinary zones of the city. While the hotel does offer transfers to mitigate the distance from some attractions, walking alone at night is not recommended due to safety concerns. Despite these drawbacks, guests still note the clean rooms and delicious breakfast as appealing features of their stay.
Overall, Kokoon Hotel Surabaya's location offers both accessibility to urban conveniences and a quieter, albeit less polished, backdrop.
Breakfast
Dinner
However, not all diners were fully satisfied. A recurring sentiment among guests is that the dinner did not quite meet the quality standards set by the rest of the hotel. Ambience could be enhanced with better lighting, and there were occasions when menu items were unavailable. Some guests felt the restaurant was not up to par and found it to be expensive relative to the offerings. Despite these critiques, the hotel restaurant maintains appeal with its setting and some standout meals.
Rooms
However, some guests have noted areas needing improvement, mentioning issues like musty smells and non-functional air conditioning in certain rooms, as well as occasional cleanliness concerns like a dirty sheet or mold in the bathroom. Despite these occasional setbacks, the hotel staff is recognized for being great and warm, contributing positively to the overall experience. The hotel's restaurant also receives commendations for offering a good menu, adding to the holistic appeal of staying at Kokoon Hotel Surabaya. With comfortable rooms and adequate parking, guests will find this hotel a solid choice for their stay in the city.
Beds
Cleanliness
While some guests feel room cleanliness could be slightly improved, particularly in overlooked areas like bathroom sinks and windows, the general consensus remains favorable. The breakfast areas receive praise for cleanliness, aligning with guests' overall positive impressions. Despite occasional issues requiring room changes for stale smells, guests find most rooms satisfactory in their cleanliness, enhancing their stay. Balancing these aspects, Kokoon Hotel Surabaya retains a respectable standing regarding cleanliness, making it a viable choice for travelers seeking comfort and order.
Staff
Pool
Yes, Kokoon Hotel Surabaya has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Kokoon Hotel Surabaya.
No, Kokoon Hotel Surabaya doesn't allow dogs.
Yes, parking facilities are available at Kokoon Hotel Surabaya.
Yes, Kokoon Hotel Surabaya has a gym.
Location Show Map
More Options
