Shangri-la Surabaya
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Summary of reviewsShangri-la Surabaya is a great choice for travelers looking for a comfortable and clean stay in Surabaya. Guests have consistently praised the hotel's commitment to maintaining a spotless environment, including sparkling clean bathrooms, fresh-smelling rooms and excellent cleaning services. The staff at this hotel are truly exceptional with numerous guests commenting on their friendliness and helpfulness. The breakfast provided by the hotel is excellent with a wide variety of dishes available and the covid protocols are well-regulated during breakfast service. The spacious and well-maintained rooms are also highlighted as particularly comfy with families pleased with the option of connecting rooms to suit their needs. The swimming pool is larger than most hotel pools and guests enjoy using the water slides, especially their kids. Overall, Shangri-la Surabaya is a great option for anyone who values cleanliness, excellent service and a fantastic pool as key components of their travel experience.
Categories
Luxury Hotel
Shangri-La Surabaya offers a serene escape with its beautifully landscaped gardens and resort-like atmosphere. The hotel features spacious rooms, excellent dining options, and a wide range of recreational facilities, including a large pool and a well-equipped fitness center. The service is impeccable and caters to the needs of every guest.
Hotel near Golf Courses
Located on Jalan Mayjend Sungkono in Surabaya, this hotel is very close to Bukit Darmo Golf, a championship golf course designed by Jack Nicklaus II. Its prime location provides convenient access for golf enthusiasts.
Hotel Taking Steps Towards Sustainability
Recognized with the ASEAN Green Hotel Award and certified with ISO 14001 Environmental Management Systems, this hotel demonstrates a strong commitment to sustainability. It implements practices such as waste management and water treatment, and prioritizes working with local suppliers and offering eco-friendly products.
Hotel for Honeymoon
A well-regarded 5-star hotel brand known for luxury and excellent service. It offers facilities like a pool and spa, and is mentioned as suitable for honeymoons and providing guest accommodation for weddings.
Hotel with Spa
Features CHI, The Spa, offering a serene ambiance and comprehensive wellness treatments. The hotel itself is known for its luxurious amenities and high-quality service, enhancing the overall spa experience.
Family Friendly Hotel
This hotel offers a luxurious stay with family-friendly amenities, including a kids' club and spacious rooms. Its reputation for service and quality makes it a top choice for families seeking a comfortable and convenient stay.
Romantic Hotel
Featuring tropical landscapes and a free-form outdoor pool, Shangri-La provides a serene and romantic setting. The spa center with sauna and strategically situated location near shopping centers make it an ideal choice for couples seeking relaxation and convenience. Its luxurious amenities and attentive service create an unforgettable stay.
Hotel near Nightlife Spots
The Shangri-La Surabaya features Desperados Bar, a Mexican restaurant by day that transforms into a nightclub in the evening with live band performances and DJ nights.
Hotel with Swimming Pool
The Shangri-La Surabaya offers a sizable freeform pool with a slide suitable for both kids and adults. The hotel also features a playground and a program of activities designed to entertain younger travelers, making it an excellent choice for families.
Children's Pool Pool Swim Up Bar Outdoor Pool
Business Hotel
Shangri-La Surabaya offers a comprehensive range of business amenities, including a business center, audiovisual equipment, broadband internet access, and conference/video conferencing facilities. It also provides various services such as courier, translation, and interpretation services to cater to the needs of discerning executive travelers.
Accessible Hotel
Shangri-La Surabaya offers 'Facilities for the Physically Challenged' and is noted as wheelchair accessible with easy access for wheelchairs. The hotel has lifts/elevators and generally ensures wheelchair access throughout its grounds.
Hotel with Gym
Features a free-form outdoor pool, a spa center with a sauna, and tropical landscapes. Guests can enjoy a game of tennis at the on-site courts, or relax by the pool. The hotel gym has a good GymFactor.
5-Star Hotel
Located near Ciputra World and Pakuwon Mall, Shangri-La offers a blend of Asian and Javanese beauty. It features a free-form swimming pool with a slide, a fitness center, a spa, and diverse dining options, making it ideal for families and sophisticated travelers.
Hotel with Outdoor Pool
This hotel offers a luxurious outdoor pool experience with extensive landscaping, creating a resort-like atmosphere. It provides a serene escape within the city, ideal for relaxation and recreation.
Hotel with Children's Pool
Features a well-equipped children's pool area, ensuring a safe and enjoyable environment for kids. The hotel also has various family-friendly activities and amenities.
Hotel with Tennis Courts
Hotel with Swim Up Bar
Guest Reviews
Guests at the Shangri-la Surabaya were immensely satisfied with the breakfast provided by the hotel. They appreciated the wide variety of dishes available with many guests describing it as excellent, great and sumptuous. The covid protocols were also well-regulated during breakfast service. The hotel's reputation, along with their staycation offer and breakfast, was a top reason for guests to choose this hotel. However, there were a few negative remarks with some commenting that the food quality was not up to par and there were limited choices. Overall, guests enjoyed the breakfast experience and felt that it was of good quality and taste.
If you're looking for a comfortable and clean stay in Surabaya, Shangri-la is a great choice. Guests praise the spacious and well-maintained rooms with some even describing them as "very big". The beds are also highlighted as particularly comfy. Families are pleased with the option of connecting rooms to suit their needs. Reviewers appreciate the cleanliness of the rooms with some describing them as "spacious and clean". Guests also enjoy the 5-star service provided by the staff, particularly in the Club Lounge. While some guests found the room merely "ok", the majority had positive experiences. Overall, if you're in Surabaya and looking for a hotel with comfortable and clean rooms, Shangri-la has got you covered.
If you're looking for a hotel in Surabaya that's known for its impeccable cleanliness, look no further than Shangri-la Surabaya. Guests have consistently praised the hotel's commitment to maintaining a spotless environment, including sparkling clean bathrooms, fresh-smelling rooms and excellent cleaning services. The staff themselves are also noted for their professionalism and attention to detail when it comes to keeping everything tidy. Despite a few minor grievances about things like dirty bathrobes or the occasional unclean pool or parking area, the overall consensus is that this hotel is a great option for anyone who values cleanliness and hygiene as key components of their travel experience. Plus with plenty of activities for kids and a recently-renovated look that adds to the hotel's overall aesthetic appeal, there's plenty to love even beyond the pristine state of the facilities themselves.
If you're looking for excellent service during your stay in Surabaya, then look no further than Shangri-la Surabaya. The staff at this hotel are truly exceptional with numerous guests commenting on their friendliness and helpfulness. From the polite and professional cleaning staff to the attentive and welcoming concierge team, everyone you encounter here will make you feel right at home. Plus, if you have a special occasion like a birthday, don't be surprised if staff members come to your room with cake to celebrate! While there were a couple of negative comments about front office staff, the overwhelming majority of guests had only positive things to say about the hospitality and service they received. So if you're looking for a hotel with staff who will go above and beyond to make your stay memorable, Shangri-la Surabaya is the perfect choice.
If a fantastic pool is an important factor when choosing a hotel, then you should definitely consider Shangri-la Surabaya. Guests have raved about the size of the swimming pool, which is larger than most hotel pools, located in the garden behind the hotel. While some have commented that the pool area looks a bit dated or scruffy in some areas, most guests love the pool and enjoy using the water slides, especially their kids. The pool staffs cum lifeguards have been praised for being friendly and attentive. Not only is the pool great, but it's part of the facilities available, along with a good breakfast, which adds to the overall lovely ambience of the hotel.
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Breakfast
Rooms
Cleanliness
Staff
Pool
Yes, Shangri-la Surabaya has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Shangri-la Surabaya.
No, Shangri-la Surabaya doesn't allow dogs.
No, parking facilities aren't available at Shangri-la Surabaya.
Yes, Shangri-la Surabaya has a gym.
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