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Shangri-la Surabaya

Surabaya , Jl. Mayjend Sungkono 120 (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsShangri-la Surabaya is a great choice for travelers looking for a comfortable and clean stay in Surabaya. Guests have consistently praised the hotel's commitment to maintaining a spotless environment, including sparkling clean bathrooms, fresh-smelling rooms and excellent cleaning services. The staff at this hotel are truly exceptional with numerous guests commenting on their friendliness and helpfulness. The breakfast provided by the hotel is excellent with a wide variety of dishes available and the covid protocols are well-regulated during breakfast service. The spacious and well-maintained rooms are also highlighted as particularly comfy with families pleased with the option of connecting rooms to suit their needs. The swimming pool is larger than most hotel pools and guests enjoy using the water slides, especially their kids. Overall, Shangri-la Surabaya is a great option for anyone who values cleanliness, excellent service and a fantastic pool as key components of their travel experience.
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Categories

Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon,

Hotel with Spa,

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool,

Children's Pool Pool Swim Up Bar Outdoor Pool

Business Hotel

Hotel with Parking,

Accessible Hotel

Hotel with Gym,

Hotel with Tennis Courts,

5-Star Hotel

Hotel with Outdoor Pool,

Hotel with Swim Up Bar,

Hotel with Children's Pool,

Room Types

Deluxe King Room Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, minibar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the en suite bathroom.

Executive King Room Offering larger space and panoramic views of the city, this air-conditioned room comes with a flat-screen cable TV, minibar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the en suite bathroom.

Horizon Deluxe King Room Located in higher floor with city view, this room features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails.

Horizon Executive King Room Located in higher floor with panoramic city view, this room offers larger space. It features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails.

Executive Suite Offering much larger space and panoramic views of the city, this suite has a work station and a seating area with a sofa. It comes with air conditioning, a flat-screen cable TV, minibar and tea/coffee-making facilities. En suite bathroom has a bath, a hairdryer, robes and free amenities. Guests enjoy executive lounge access.

Deluxe Twin Room Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, minibar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the en suite bathroom.

About Shangri-la Surabaya

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Guest Reviews

8.8

Excellent

Breakfast

Guests at the Shangri-la Surabaya were immensely satisfied with the breakfast provided by the hotel. They appreciated the wide variety of dishes available with many guests describing it as excellent, great and sumptuous. The covid protocols were also well-regulated during breakfast service. The hotel's reputation, along with their staycation offer and breakfast, was a top reason for guests to choose this hotel. However, there were a few negative remarks with some commenting that the food quality was not up to par and there were limited choices. Overall, guests enjoyed the breakfast experience and felt that it was of good quality and taste.

Rooms

If you're looking for a comfortable and clean stay in Surabaya, Shangri-la is a great choice. Guests praise the spacious and well-maintained rooms with some even describing them as "very big". The beds are also highlighted as particularly comfy. Families are pleased with the option of connecting rooms to suit their needs. Reviewers appreciate the cleanliness of the rooms with some describing them as "spacious and clean". Guests also enjoy the 5-star service provided by the staff, particularly in the Club Lounge. While some guests found the room merely "ok", the majority had positive experiences. Overall, if you're in Surabaya and looking for a hotel with comfortable and clean rooms, Shangri-la has got you covered.

Cleanliness

If you're looking for a hotel in Surabaya that's known for its impeccable cleanliness, look no further than Shangri-la Surabaya. Guests have consistently praised the hotel's commitment to maintaining a spotless environment, including sparkling clean bathrooms, fresh-smelling rooms and excellent cleaning services. The staff themselves are also noted for their professionalism and attention to detail when it comes to keeping everything tidy. Despite a few minor grievances about things like dirty bathrobes or the occasional unclean pool or parking area, the overall consensus is that this hotel is a great option for anyone who values cleanliness and hygiene as key components of their travel experience. Plus with plenty of activities for kids and a recently-renovated look that adds to the hotel's overall aesthetic appeal, there's plenty to love even beyond the pristine state of the facilities themselves.

Staff

If you're looking for excellent service during your stay in Surabaya, then look no further than Shangri-la Surabaya. The staff at this hotel are truly exceptional with numerous guests commenting on their friendliness and helpfulness. From the polite and professional cleaning staff to the attentive and welcoming concierge team, everyone you encounter here will make you feel right at home. Plus, if you have a special occasion like a birthday, don't be surprised if staff members come to your room with cake to celebrate! While there were a couple of negative comments about front office staff, the overwhelming majority of guests had only positive things to say about the hospitality and service they received. So if you're looking for a hotel with staff who will go above and beyond to make your stay memorable, Shangri-la Surabaya is the perfect choice.

Pool

If a fantastic pool is an important factor when choosing a hotel, then you should definitely consider Shangri-la Surabaya. Guests have raved about the size of the swimming pool, which is larger than most hotel pools, located in the garden behind the hotel. While some have commented that the pool area looks a bit dated or scruffy in some areas, most guests love the pool and enjoy using the water slides, especially their kids. The pool staffs cum lifeguards have been praised for being friendly and attentive. Not only is the pool great, but it's part of the facilities available, along with a good breakfast, which adds to the overall lovely ambience of the hotel.

Yes, Shangri-la Surabaya has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Outdoor Pool.

Yes, a spa is available at Shangri-la Surabaya.

No, Shangri-la Surabaya doesn't allow dogs.

Yes, parking facilities are available at Shangri-la Surabaya.

Yes, Shangri-la Surabaya has a gym.

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