Sheraton Surabaya Hotel & Towers
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Summary of reviewsSheraton Surabaya Hotel & Towers is highly acclaimed for its strategic location in the heart of Surabaya, directly connected to Tunjungan Plaza, a major shopping destination. This prime positioning offers guests seamless access to dining and shopping, making it ideal for exploring the city's dynamic attractions. Guests frequently applaud the hotel staff for their welcoming and helpful nature, enhancing an already positive experience with excellent service and support.
The breakfast at Sheraton Surabaya, served at Bromo Cafe, stands out for its exceptional diversity and quality. Guests enjoy a wide range of options spanning Western, Chinese, and local Indonesian cuisines, prepared with delicious flavors. The amiable and attentive staff contribute to a pleasant dining atmosphere, further enriched by the hotel's convenient location near a shopping center.
Rooms at the Sheraton Surabaya Hotel & Towers are appreciated for their spaciousness and cleanliness. While some parts of the building are undergoing renovations, guests find the accommodations comfortable and well-suited for families. Any minor concerns about furnishings or amenities are overshadowed by the roomy and relaxing setups offered.
Cleanliness is a key attribute of the hotel, with both rooms and restaurant areas maintained to high standards. Guests note the cleanliness of the spaces contributes to a positive impression, even though certain areas such as bathrooms and carpets show signs of age.
The staff's exceptional hospitality is a defining feature of Sheraton Surabaya Hotel & Towers. Their friendliness, efficiency, and willingness to go above and beyond leave a significant impact on guests, creating a warm and accommodating environment throughout the stay. Overall, Sheraton Surabaya Hotel & Towers stands out for its remarkable service, convenience, and comfort, making it a preferred choice for visitors.
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The breakfast at Sheraton Surabaya, served at Bromo Cafe, stands out for its exceptional diversity and quality. Guests enjoy a wide range of options spanning Western, Chinese, and local Indonesian cuisines, prepared with delicious flavors. The amiable and attentive staff contribute to a pleasant dining atmosphere, further enriched by the hotel's convenient location near a shopping center.
Rooms at the Sheraton Surabaya Hotel & Towers are appreciated for their spaciousness and cleanliness. While some parts of the building are undergoing renovations, guests find the accommodations comfortable and well-suited for families. Any minor concerns about furnishings or amenities are overshadowed by the roomy and relaxing setups offered.
Cleanliness is a key attribute of the hotel, with both rooms and restaurant areas maintained to high standards. Guests note the cleanliness of the spaces contributes to a positive impression, even though certain areas such as bathrooms and carpets show signs of age.
The staff's exceptional hospitality is a defining feature of Sheraton Surabaya Hotel & Towers. Their friendliness, efficiency, and willingness to go above and beyond leave a significant impact on guests, creating a warm and accommodating environment throughout the stay. Overall, Sheraton Surabaya Hotel & Towers stands out for its remarkable service, convenience, and comfort, making it a preferred choice for visitors.
Hotel Taking Steps Towards Sustainability
This hotel offers guests glass-bottled mineral water and provides refillable toiletries. It eliminates single-use plastic from all in-room amenities packaging and is aligned with global sustainability efforts.
Hotel for Honeymoon
A well-established luxury hotel brand with a range of facilities expected from a 5-star property, including pools and dining options. It is often recommended for events and stays for couples.
Hotel with Spa
Features Kamala Spa, providing a relaxing experience within the hotel's fitness center. Guests can enjoy soothing massages, followed by access to the sauna or whirlpool, promoting relaxation and well-being.
Family Friendly Hotel
This hotel features a kid's pool and provides free cribs, making it suitable for families with infants. The availability of family rooms and in-room WiFi adds to the convenience for a family stay.
Romantic Hotel
Located near Tunjungan Plaza, Sheraton Surabaya offers a blend of comfort and convenience. Its luxurious rooms, spa services, and proximity to shopping and dining make it a great choice for couples seeking a romantic and relaxing getaway. The hotel's excellent service and amenities ensure a memorable stay.
Hotel near Nightlife Spots
The Sheraton Surabaya Hotel & Towers is located on Jalan Embong Malang and features the Indigo Sky Bar & Restaurant, a rooftop bar offering city views. It is also in close proximity to Paradise Night Club on Embong Malang.
Hotel with Swimming Pool
Sheraton Surabaya Hotel & Towers offers great pool facilities for guests.
Outdoor Pool
Business Hotel
Sheraton Surabaya Hotel & Towers is a sophisticated business hotel with modern meeting rooms and versatile conference venues. It offers 23,000 square feet of flexible space, accommodating conferences for up to 1,000 people with breakout sessions. They also offer poolside meeting breaks and customized dining menus.
Accessible Hotel
Sheraton Surabaya Hotel & Towers caters to various needs with special facilities for visually impaired and deaf guests. It offers accessible on-site parking, including van accessible parking, and elevators. Accessible routes lead from the main entrance to the pool, business center, fitness center, spa, and meeting spaces.
5-Star Hotel
An established international hotel brand offering consistent quality and comfortable luxury. It provides well-appointed rooms, a large outdoor pool, fitness facilities, and various dining choices, catering to both business and leisure travelers.
Hotel with Outdoor Pool
This hotel features a large, free-form outdoor pool set amidst tropical landscaping. The pool area provides a relaxing environment with ample seating and attentive poolside service.
Luxury Hotel
Hotel with Parking
Hotel with Gym
Hotel with Tennis Courts
Guest Reviews
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is celebrated for its unparalleled location, directly connected to the bustling Tunjungan Plaza, one of the premier shopping destinations in the city. This prime positioning not only offers guests immediate access to a wide array of dining and shopping options but also ensures convenience, especially for wheelchair users. The centrality of the hotel makes it an ideal choice for those eager to explore the city's vibrant offerings. Guests frequently commend the welcoming and helpful staff, enhancing the overall positive experience. The views from the rooms add to the allure, providing a picturesque backdrop to the well-maintained and beautifully structured hotel. Overall, the Sheraton stands out as a go-to accommodation for its ease of access to entertainment and retail, coupled with excellent service and amenities.
Sheraton Surabaya Hotel & Towers leaves a lasting impression with its exceptional breakfast experience at Bromo Cafe. Guests consistently praise the superb service provided by friendly and attentive staff, creating a welcoming atmosphere that enhances the dining experience. The breakfast menu stands out for its abundance and diversity, offering a broad array of choices ranging from Western to Chinese and local Indonesian cuisines. Patrons relish the delicious flavors and appreciate the rich and varied selections, including an ample assortment of foods, drinks, and fruits. The hotel’s central location, with direct access to a large shopping center, adds to the convenience and appeal of enjoying such a well-rounded morning meal. Despite a few mentions of limited variety at times, the overall quality and presentation of the breakfast buffet continue to receive accolades for meeting high standards of taste and satisfaction.
Sheraton Surabaya Hotel & Towers offers guests a pleasant room experience characterized by spaciousness and cleanliness. Many visitors appreciate the roomy accommodations, which are ideal for families, as some rooms can comfortably house two adults and a child with an extra bed. While a segment of the building exhibits signs of aging, including older furnishings and unrenovated apartments, the hotel is undergoing upgrades that promise improvements. Guests often commend the quality of the rooms, describing them as fantastic and nice. However, a few amenities are lacking, such as soundproofing and a default working desk in some areas. Despite these concerns, the overall room experience is positive, maintaining adequate comfort and ample space for relaxation.
Sheraton Surabaya Hotel & Towers is widely appreciated for its cleanliness, with guests highlighting the spacious and clean rooms. Visitors note that the structure of the hotel is beautiful and well maintained, contributing to an overall positive impression. Cleanliness extends to various parts of the hotel, including its restaurant, which is described as very clean, open, and nice. The hotel's proximity to a large mall is an added convenience for guests. However, some areas, such as the bathroom and carpet, could benefit from updates as they show signs of age and wear. Despite these minor issues, the hotel is generally considered nice and clean with good service, offering a comfortable stay.
The reviews of Sheraton Surabaya Hotel & Towers frequently highlight the remarkable quality of the staff. Guests consistently praise the team for their friendliness and efficiency, noting how they go above and beyond to cater to guests' needs. The entire staff, from the front desk and lounge to the breakfast area and even the taxi drivers, receive accolades for their warm and welcoming demeanor. Guests appreciate the staff's ability to efficiently accommodate special requests, such as arranging rooms close to one another, showcasing their attention to detail and excellent service. Overall, the hospitality provided by the hotel staff leaves a lasting impression on the guests, contributing significantly to an enjoyable and pleasant stay.
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Breakfast
Rooms
Cleanliness
Staff
Yes, Sheraton Surabaya Hotel & Towers has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Sheraton Surabaya Hotel & Towers.
No, Sheraton Surabaya Hotel & Towers doesn't allow dogs.
Yes, parking facilities are available at Sheraton Surabaya Hotel & Towers.
Yes, Sheraton Surabaya Hotel & Towers has a gym.
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