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Summary of reviewsThe Royal Square Hotel - NEC & Birmingham Airport primarily attracts guests with its exceptional location, being conveniently close to the NEC, Birmingham Airport, Resort World Arena and other local attractions. This positioning makes the hotel an efficient base for travelers attending events, conferences or catching early flights and is often praised as providing substantial value for money.
Guest reviews commend the staff for their friendliness, helpfulness and accommodating nature. The receptionists receive particular accolades for their attentiveness and willingness to assist with various needs, contributing significantly to positive guest experiences and a welcoming atmosphere.
Cleanliness is another notable strong point with many guests describing the rooms as clean and comfortable. Despite some criticisms about dated decor and occasional neglect in certain areas, the general consensus highlights the hotel's commitment to maintaining a tidy environment. The family suite and other family-oriented amenities are appreciated, offering spaciousness and thoughtful touches like games and books for children, making it suitable for family stays.
Parking is generally well-received with ample on-site spaces that are easy to use and convenient. Though an overnight fee of £6 did receive mixed reactions, the overall availability of free parking for paying guests is considered a bonus.
However, the hotel has areas needing improvement. The breakfast experience, while convenient for some, often falls short of expectations due to its limited continental options and lack of hot food. Similarly, dinner options are limited, usually involving local takeaway services rather than an on-site restaurant, which disappointed guests seeking a more traditional dining experience.
The rooms, though clean, are frequently described as small and in need of updates. Comfort levels vary with some guests finding their rooms cozy and beds comfortable, while others cite issues like noise, dampness and uncomfortable beds. The WiFi, although free, provides an inconsistent experience with some guests praising its speed and reliability, while others report issues with connectivity.
Overall, the Royal Square Hotel - NEC & Birmingham Airport offers a budget-friendly, three-star accommodation experience that leans toward a bed and breakfast setup. Its strengths lie in its location, staff and cleanliness, making it a practical choice for short stays near key points of interest. However, areas such as breakfast quality, dining options, room comfort and WiFi service could benefit from further enhancement to improve the overall guest experience.
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