Royal Square Hotel - NEC & Birmingham Airport
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Summary of reviewsThe Royal Square Hotel - NEC & Birmingham Airport primarily attracts guests with its exceptional location, being conveniently close to the NEC, Birmingham Airport, Resort World Arena and other local attractions. This positioning makes the hotel an efficient base for travelers attending events, conferences or catching early flights and is often praised as providing substantial value for money.
Guest reviews commend the staff for their friendliness, helpfulness and accommodating nature. The receptionists receive particular accolades for their attentiveness and willingness to assist with various needs, contributing significantly to positive guest experiences and a welcoming atmosphere.
Cleanliness is another notable strong point with many guests describing the rooms as clean and comfortable. Despite some criticisms about dated decor and occasional neglect in certain areas, the general consensus highlights the hotel's commitment to maintaining a tidy environment. The family suite and other family-oriented amenities are appreciated, offering spaciousness and thoughtful touches like games and books for children, making it suitable for family stays.
Parking is generally well-received with ample on-site spaces that are easy to use and convenient. Though an overnight fee of £6 did receive mixed reactions, the overall availability of free parking for paying guests is considered a bonus.
However, the hotel has areas needing improvement. The breakfast experience, while convenient for some, often falls short of expectations due to its limited continental options and lack of hot food. Similarly, dinner options are limited, usually involving local takeaway services rather than an on-site restaurant, which disappointed guests seeking a more traditional dining experience.
The rooms, though clean, are frequently described as small and in need of updates. Comfort levels vary with some guests finding their rooms cozy and beds comfortable, while others cite issues like noise, dampness and uncomfortable beds. The WiFi, although free, provides an inconsistent experience with some guests praising its speed and reliability, while others report issues with connectivity.
Overall, the Royal Square Hotel - NEC & Birmingham Airport offers a budget-friendly, three-star accommodation experience that leans toward a bed and breakfast setup. Its strengths lie in its location, staff and cleanliness, making it a practical choice for short stays near key points of interest. However, areas such as breakfast quality, dining options, room comfort and WiFi service could benefit from further enhancement to improve the overall guest experience.
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Guest reviews commend the staff for their friendliness, helpfulness and accommodating nature. The receptionists receive particular accolades for their attentiveness and willingness to assist with various needs, contributing significantly to positive guest experiences and a welcoming atmosphere.
Cleanliness is another notable strong point with many guests describing the rooms as clean and comfortable. Despite some criticisms about dated decor and occasional neglect in certain areas, the general consensus highlights the hotel's commitment to maintaining a tidy environment. The family suite and other family-oriented amenities are appreciated, offering spaciousness and thoughtful touches like games and books for children, making it suitable for family stays.
Parking is generally well-received with ample on-site spaces that are easy to use and convenient. Though an overnight fee of £6 did receive mixed reactions, the overall availability of free parking for paying guests is considered a bonus.
However, the hotel has areas needing improvement. The breakfast experience, while convenient for some, often falls short of expectations due to its limited continental options and lack of hot food. Similarly, dinner options are limited, usually involving local takeaway services rather than an on-site restaurant, which disappointed guests seeking a more traditional dining experience.
The rooms, though clean, are frequently described as small and in need of updates. Comfort levels vary with some guests finding their rooms cozy and beds comfortable, while others cite issues like noise, dampness and uncomfortable beds. The WiFi, although free, provides an inconsistent experience with some guests praising its speed and reliability, while others report issues with connectivity.
Overall, the Royal Square Hotel - NEC & Birmingham Airport offers a budget-friendly, three-star accommodation experience that leans toward a bed and breakfast setup. Its strengths lie in its location, staff and cleanliness, making it a practical choice for short stays near key points of interest. However, areas such as breakfast quality, dining options, room comfort and WiFi service could benefit from further enhancement to improve the overall guest experience.
Hotel with Parking
This hotel offers private parking. It is located near the NEC and Birmingham Airport, making it a practical option for those visiting these locations.
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
3-Star Hotel
Guest Reviews
The Royal Square Hotel - NEC & Birmingham Airport offers a highly convenient location for travelers frequenting the NEC, Birmingham Airport and nearby business parks. Positioned just a short drive or even a walk, from these key points, the hotel serves as an efficient base for those attending events or catching early flights. The proximity to the NEC, as highlighted by numerous guests, makes it perfect for attending shows and conferences, while the ease of access to Birmingham Airport is repeatedly praised for its convenience. The locale is also advantageous for visitors to the Resort World Arena and other local attractions such as Cadbury World, albeit amenities in the immediate vicinity may be limited. Overall, the hotel's location receives accolades for its practicality and is seen as providing substantial value for money.
The breakfast experience at Royal Square Hotel - NEC & Birmingham Airport has been a mix of limited options and varied satisfaction among guests. The offerings are strictly continental with common items including cereals, toast, croissants, fruit and basic juices. The highlight for some guests was the plentiful availability and convenience of the breakfast buffet and a few found it an excellent option for a light morning meal with good value.
However, many guests were disappointed by the lack of cooked breakfast options and the overall limited selection. Complaints about quality included instances of curdled milk, cheap condiments, instant coffee and stale items. Despite being advertised and occasionally charged at a premium, the breakfast did not meet the expectations of all visitors with some advising to skip it altogether or opt for nearby alternatives for better value.
Although some found the continental breakfast good and adequate for their needs, others described it as very basic and overly expensive for what was offered. The absence of hot food and poor quality ingredients led to a generally underwhelming experience. Overall, while a few guests appreciated the straightforward continental options, the majority felt the breakfast could use significant improvement in both variety and quality.
At Royal Square Hotel - NEC & Birmingham Airport, guests can find a variety of dinner options, though not all reviews are glowing. The hotel does not have a fully operational on-site restaurant; instead, meals are often sourced through local takeaways. Some guests enjoyed the arrangement with a local Indian restaurant, noting the quick delivery and tasty curry. However, others pointed out that the food quality varied, mentioning some poor experiences with the Indian takeaway.
Despite the absence of a fully-functional kitchen, the hotel offers a dining room where guests can consume delivered food. While the setup allows for some flexibility, the lack of a dedicated restaurant on-site did disappoint some guests who had hoped for a more traditional dining experience. The temporary closure of the kitchen led to a limited menu with no hot breakfast or evening meals available during certain periods.
For those willing to explore beyond the hotel, there is a pub/restaurant nearby noted for its lovely food, though it is a couple of miles away. Guests also have the option to order food through various online apps, ensuring that they won't go hungry. The general sentiment suggests there is room for improvement in the hotel's dining services, but creative solutions like food delivery help bridge the gap in the meantime.
The guest reviews for Royal Square Hotel - NEC & Birmingham Airport predominantly highlight the small size of the rooms and bathrooms with phrases like tiny room, very small bathroom and room was exceedingly small being recurrent. Despite the limited space, several reviews positively note that the rooms are clean and provide basic necessities; clean and comfortable, basic room but everything we needed and clean.
The cleanliness of the rooms appears to be a strong point for the hotel, as numerous guests mention clean rooms and tidy environments. However, there are mentions of dated decor and facilities needing an update, indicating that the aesthetic aspect might be lacking for some guests.
Comfort has mixed reviews; while some found their rooms cosy and the beds comfortable, others pointed out issues with room temperature, such as rooms being freezing cold or damp. The presence of thin walls leading to noise from other tenants and a lack of thorough maintenance, including loose window handles and poor bathroom cleanliness, were also raised.
Despite the small room sizes, a few guests acknowledged that the space sufficed for short stays and provided essential amenities. The family suite was appreciated, indicating some rooms might be more accommodating for different guest needs.
Overall, the primary criticisms revolve around the cramped space and dated facilities, while the cleanliness and basic level of comfort received more positive feedback. For travelers who prioritize cleanliness and basic needs over spacious and modern accommodations, it might be a practical choice, particularly for short stays near the NEC and Birmingham Airport.
The bed experiences at the Royal Square Hotel - NEC & Birmingham Airport have garnered a variety of impressions from guests. Many found the beds to be comfortable and inviting with several reviews specifically highlighting the beds as being very nice and inviting. Numerous guests noted the beds were clean and comfy, providing a satisfactory sleeping experience. However, some guests encountered less favorable conditions, describing the beds as uncomfortable with complaints ranging from hard mattresses to lumpy surfaces. There were also mentions of beds being too small or narrow and several people found the pillows to be either too hard or flat. A few reviews even pointed out that the mattresses were old and felt like sleeping on hard or even uneven surfaces. Overall, while numerous guests enjoyed a comfortable night's sleep, others felt that the beds could benefit from an upgrade in mattress quality to ensure a more universally comfortable experience.
Royal Square Hotel - NEC & Birmingham Airport offers a mixed experience when it comes to cleanliness. Some guests have highlighted the hotel as clean, noting that their rooms and the property overall were well-maintained and tidy. Comments such as "very clean and comfortable," "clean hotel," and "clean rooms" appear frequently, giving the impression that, at least for some, the hotel meets cleanliness expectations. Additionally, there were mentions of some rooms being "spotless" and "consistently clean and tidy."
However, various reviews suggest that the hotel has significant room for improvement in certain areas. A recurring theme in the feedback includes complaints about dust, stained sheets, dirty towels and mould in the bathrooms. Specific issues like dusty room floors, mouldy bathroom ceilings and a stale odor from carpets further detract from the overall guest experience. One particularly concerning aspect is the mention of health hazards such as unsanitized showers and threadbare mattress protectors.
The regular need for thorough cleaning and vacuuming was emphasized with comments about cobwebs in room corners, splashes on walls and general neglect in some areas. Additionally, the property and car park were at times described as scruffy and unclean, which affects guests' initial impressions upon arrival.
In summary, while some guests have praised the hotel for being clean and comfortable, a number of cleanliness issues have been noted across multiple reviews. Prospective guests should be aware that experiences may vary and it seems the hotel could benefit from more consistent and thorough cleaning practices.
The reviews for the staff at Royal Square Hotel - NEC & Birmingham Airport highlight an overwhelmingly positive experience. Guests frequently describe the staff as friendly, helpful and accommodating. The receptionists, in particular, are noted for being lovely, attentive and available to assist with any needs, including advising about local amenities and helping with luggage. Many guests appreciated the warm welcome and the professional demeanor of the employees, who were often described as polite and obliging. There were mentions of specific instances where staff members went out of their way to ensure guests' comfort, contributing to a family-like atmosphere and a comfortable stay.
Despite the glowing feedback, there are occasional comments pointing out less favorable interactions. Some guests encountered staff who were described as unpleasant, inattentive or insufficiently informed about certain issues like the availability of hot water. Nonetheless, these instances seem to be exceptions in an otherwise positive consensus about the staff's performance.
Overall, it can be deduced that the staff at Royal Square Hotel plays a significant role in enhancing guests' experiences with their friendliness, helpfulness and professional conduct.
The WiFi experience at the Royal Square Hotel - NEC & Birmingham Airport has received mixed reviews from its guests. On a positive note, several travelers mentioned that the WiFi was free and found the connection to be great, excellent, reliable and even fast at times. These guests appreciated the convenience of having a dependable internet connection during their stay.
However, there were also a number of comments pointing out issues with the WiFi. Some guests experienced slow internet speeds, while others reported that the WiFi didn't work at all or had no signal in their rooms. A few noted that the WiFi was unstable or had poor signal reception, making it difficult to connect their phones or laptops.
Despite these varied experiences, the free availability of WiFi was a commonly appreciated feature, though it seems the hotel could improve the consistency and quality of the service to better meet guest expectations.
Royal Square Hotel - NEC & Birmingham Airport offers a variety of parking options, including ample on-site parking that many guests found convenient and spacious. The parking area is noted for being easy to use and having plenty of room available, which adds to the overall positive experience. Free parking is available for paying guests, which many found to be a great bonus. However, there are some additional charges that guests should be aware of. Parking overnight typically incurs a fee of £6, which, though reasonable for some, elicited mixed responses. Some guests found it inconvenient to pay extra, especially since the charge is only payable in cash. Despite this, the overall location and accessibility of the parking are appreciated with many finding it to be a good and necessary facility that enhances their stay.
The Royal Square Hotel - NEC & Birmingham Airport offers a range of amenities that cater well to families traveling with children. Guests have praised the family suite, highlighting its spacious features with a huge bedroom, big bathroom and lounge area. Parents appreciated the thoughtful touches such as a few family games and books for children, making it a suitable environment for a family stay.
Visitors noted a cozy, family atmosphere, fostered by the hotel being a family-run business. This ambiance is further supported by the family-style table service and helpful, friendly staff, providing a welcoming experience for guests. The hotel also shows consideration by accommodating special needs, such as refunding a family affected by a bereavement and assisting a guest with a disability badge.
Although some areas received mixed feedback, such as the bar lacking draft beers and rooms that can be small and stuffy, overall, the hotel seems to provide a comfortable stay for families, evident from a party of four who thoroughly enjoyed their experience. A special mention goes to the attentiveness toward elderly guests, despite one mentioning it not being entirely suitable for his 83-year-old mother. This factor, combined with the friendly reception at the door and family-focused services, enhances the child-friendly credentials of this establishment.
Royal Square Hotel - NEC & Birmingham Airport offers budget-friendly, three-star accommodation. The experience leans more towards a bed and breakfast setup than a traditional hotel, which aligns with its basic yet adequate facilities. Guests appreciate the value for money, highlighting the very affordable price point. The complimentary soap and shower gel add a nice touch to the simplicity.
However, some aspects did not meet expectations for a three-star property, such as the absence of a kitchen for hot food and a somewhat complicated check-in process. Cleanliness was also a concern with reports of rooms not being thoroughly cleaned and issues like broken bed springs. Despite these drawbacks, the overall sentiment is that it delivers what one might expect for its price range, likened to a local travelodge with friendly staff.
Royal Square Hotel offers essential amenities and a strategic location for business travelers, especially those needing proximity to Birmingham Airport and the NEC. The hotel is described as basic yet functional, catering specifically to business needs. Guests commend the helpful and warm-hearted staff, which enhances the overall work trip experience. Despite some noise from adjacent rooms, most patrons felt well-rested, making it ideal for a quick business stopover. The hotel's good links and facilities tailored for business purposes ensure it is well-suited for working trips and business engagements.
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Location
Breakfast
However, many guests were disappointed by the lack of cooked breakfast options and the overall limited selection. Complaints about quality included instances of curdled milk, cheap condiments, instant coffee and stale items. Despite being advertised and occasionally charged at a premium, the breakfast did not meet the expectations of all visitors with some advising to skip it altogether or opt for nearby alternatives for better value.
Although some found the continental breakfast good and adequate for their needs, others described it as very basic and overly expensive for what was offered. The absence of hot food and poor quality ingredients led to a generally underwhelming experience. Overall, while a few guests appreciated the straightforward continental options, the majority felt the breakfast could use significant improvement in both variety and quality.
Dinner
Despite the absence of a fully-functional kitchen, the hotel offers a dining room where guests can consume delivered food. While the setup allows for some flexibility, the lack of a dedicated restaurant on-site did disappoint some guests who had hoped for a more traditional dining experience. The temporary closure of the kitchen led to a limited menu with no hot breakfast or evening meals available during certain periods.
For those willing to explore beyond the hotel, there is a pub/restaurant nearby noted for its lovely food, though it is a couple of miles away. Guests also have the option to order food through various online apps, ensuring that they won't go hungry. The general sentiment suggests there is room for improvement in the hotel's dining services, but creative solutions like food delivery help bridge the gap in the meantime.
Rooms
The cleanliness of the rooms appears to be a strong point for the hotel, as numerous guests mention clean rooms and tidy environments. However, there are mentions of dated decor and facilities needing an update, indicating that the aesthetic aspect might be lacking for some guests.
Comfort has mixed reviews; while some found their rooms cosy and the beds comfortable, others pointed out issues with room temperature, such as rooms being freezing cold or damp. The presence of thin walls leading to noise from other tenants and a lack of thorough maintenance, including loose window handles and poor bathroom cleanliness, were also raised.
Despite the small room sizes, a few guests acknowledged that the space sufficed for short stays and provided essential amenities. The family suite was appreciated, indicating some rooms might be more accommodating for different guest needs.
Overall, the primary criticisms revolve around the cramped space and dated facilities, while the cleanliness and basic level of comfort received more positive feedback. For travelers who prioritize cleanliness and basic needs over spacious and modern accommodations, it might be a practical choice, particularly for short stays near the NEC and Birmingham Airport.
Beds
Cleanliness
However, various reviews suggest that the hotel has significant room for improvement in certain areas. A recurring theme in the feedback includes complaints about dust, stained sheets, dirty towels and mould in the bathrooms. Specific issues like dusty room floors, mouldy bathroom ceilings and a stale odor from carpets further detract from the overall guest experience. One particularly concerning aspect is the mention of health hazards such as unsanitized showers and threadbare mattress protectors.
The regular need for thorough cleaning and vacuuming was emphasized with comments about cobwebs in room corners, splashes on walls and general neglect in some areas. Additionally, the property and car park were at times described as scruffy and unclean, which affects guests' initial impressions upon arrival.
In summary, while some guests have praised the hotel for being clean and comfortable, a number of cleanliness issues have been noted across multiple reviews. Prospective guests should be aware that experiences may vary and it seems the hotel could benefit from more consistent and thorough cleaning practices.
Staff
Despite the glowing feedback, there are occasional comments pointing out less favorable interactions. Some guests encountered staff who were described as unpleasant, inattentive or insufficiently informed about certain issues like the availability of hot water. Nonetheless, these instances seem to be exceptions in an otherwise positive consensus about the staff's performance.
Overall, it can be deduced that the staff at Royal Square Hotel plays a significant role in enhancing guests' experiences with their friendliness, helpfulness and professional conduct.
Wi-Fi
However, there were also a number of comments pointing out issues with the WiFi. Some guests experienced slow internet speeds, while others reported that the WiFi didn't work at all or had no signal in their rooms. A few noted that the WiFi was unstable or had poor signal reception, making it difficult to connect their phones or laptops.
Despite these varied experiences, the free availability of WiFi was a commonly appreciated feature, though it seems the hotel could improve the consistency and quality of the service to better meet guest expectations.
Parking
Family
Visitors noted a cozy, family atmosphere, fostered by the hotel being a family-run business. This ambiance is further supported by the family-style table service and helpful, friendly staff, providing a welcoming experience for guests. The hotel also shows consideration by accommodating special needs, such as refunding a family affected by a bereavement and assisting a guest with a disability badge.
Although some areas received mixed feedback, such as the bar lacking draft beers and rooms that can be small and stuffy, overall, the hotel seems to provide a comfortable stay for families, evident from a party of four who thoroughly enjoyed their experience. A special mention goes to the attentiveness toward elderly guests, despite one mentioning it not being entirely suitable for his 83-year-old mother. This factor, combined with the friendly reception at the door and family-focused services, enhances the child-friendly credentials of this establishment.
3 Star
However, some aspects did not meet expectations for a three-star property, such as the absence of a kitchen for hot food and a somewhat complicated check-in process. Cleanliness was also a concern with reports of rooms not being thoroughly cleaned and issues like broken bed springs. Despite these drawbacks, the overall sentiment is that it delivers what one might expect for its price range, likened to a local travelodge with friendly staff.
Business
No, Royal Square Hotel - NEC & Birmingham Airport doesn't have any pool.
No, a spa isn't available at Royal Square Hotel - NEC & Birmingham Airport.
Yes, Royal Square Hotel - NEC & Birmingham Airport welcomes dogs.
Yes, parking facilities are available at Royal Square Hotel - NEC & Birmingham Airport.
No, Royal Square Hotel - NEC & Birmingham Airport doesn't have a gym.
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