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Summary of reviewsHotel Granada is highly commended for its exceptional location, providing convenient access to public transportation and proximity to dining and shopping options. Positioned near the main bus terminals CAPU and CAP, this makes it an ideal choice for travelers. Its connectivity to the city center, combined with a commendable sense of safety and available parking facilities, positions the hotel as a top choice in Puebla.
Guests frequently praise the hotel for its outstanding breakfast offerings, highlighting the quality, variety, and affordability of the meals, which are complemented by attentive waitstaff. This combination creates a delightful dining experience, making breakfast a standout feature of the hotel.
The rooms at Hotel Granada are appreciated for their comfort and spaciousness, with high cleaning standards and friendly staff contributing to this positive experience. Although the beds are generally comfortable for many, opinions on mattress firmness vary. A few guests have mentioned maintenance issues, particularly regarding bathrooms and occasional odors, suggesting room for improvement in certain areas.
Cleanliness is a distinct strength of Hotel Granada, regularly noted for its immaculate conditions and attention to sanitization, making it appealing for hygiene-conscious travelers. This commitment to maintaining a spotless environment is frequently mentioned alongside the hotel's comfort.
The staff at Hotel Granada amplify the guest experience with their friendly, attentive, and proactive service across all areas of the hotel. From reception to the restaurant, staff members often anticipate and address guest needs, contributing to a welcoming and well-cared-for atmosphere.
Overall, Hotel Granada offers a comfortable and conveniently located stay with strong emphasis on cleanliness, exceptional breakfast, and outstanding staff service. Addressing minor maintenance issues would further enhance the guest experience, solidifying its reputation as a preferred choice for travelers visiting Puebla.
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