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Summary of reviewsArkana Puebla by Grupo Amber is highly regarded for its exceptional location, providing guests with convenient access to key city attractions and dining options, all while maintaining a tranquil and calming atmosphere. The hotel is praised for its stunning views of nearby volcanoes, adding a unique touch to the stay. Guests consistently commend the friendly and helpful staff, who contribute positively to the overall guest experience. The hotel's facilities, including spacious and comfortable rooms, are appreciated for their cleanliness and aesthetic design, ensuring a restful experience for all visitors.
The breakfast experience at Arkana Puebla is celebrated for its delicious and varied offerings, with guests enjoying the pleasant atmosphere and excellent service. Though breakfast is not always included in the room price, the quality leaves a lasting impression.
When it comes to accommodations, the rooms are noted for their spaciousness, comfort, and cleanliness. Guests appreciate the modern furnishings and thoughtful design, including the charm of small terraces attached to some rooms. Minor noise issues and storage suggestions do not significantly detract from the overall positive experience.
Cleanliness is a standout feature at Arkana Puebla, with reviewers frequently praising the hotel's immaculate condition and good quality-price ratio. The attentive and accommodating staff further enhance the experience, ensuring that guests feel welcome and comfortable throughout their stay.
The hotel's staff are recognized for their exceptional service, characterized by friendliness, attentiveness, and personalized assistance. The reception, housekeeping, and bar teams all contribute to creating a warm and hospitable environment.
Opinions on the WiFi service are mixed, with some guests enjoying fast and uninterrupted connectivity, while others experience issues with stability and speed. Ensuring a reliable internet connection remains an area for improvement.
Finally, the hotel's beds receive consistent acclaim for their comfort, significantly enhancing the guest experience. Despite minor concerns about mattress wear and dust accumulation, the beds and digital locks add to the overall convenience and enjoyment of the stay.
Overall, Arkana Puebla by Grupo Amber offers a memorable and comfortable experience, bolstered by its prime location, excellent staff, and pleasing amenities.
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