InfoSummary of reviewsFiesta Inn Parque Puebla is highly recommended for its exceptional location within a sprawling shopping plaza, providing guests with easy access to numerous restaurants and retail options. Proximity to the city center, Cuauhtémoc Stadium and the exhibition center makes it an ideal choice for both leisure and business travelers. The hotel’s modern design, clean and comfortable rooms and well-maintained facilities consistently receive praise from guests.
Breakfast at the hotel's restaurant is noted for its delicious and varied buffet offerings, though guests should be aware that it is not included in the booking price. Despite some finding the menu somewhat expensive, the quality of the food and quick room service remain positive aspects.
The rooms are clean, spacious and modern, providing a comfortable stay with excellent views of the city. Guests often describe the beds and pillows as exceptionally comfortable, although a few had minor maintenance issues such as jammed doors or noisy beds. Cleanliness throughout the hotel is a strong point, despite occasional minor issues.
The friendliness and attentiveness of the staff significantly enhance the guest experience with many appreciating their helpfulness in advising on local attractions and logistical questions. Excellent service is a consistent theme, though there were rare mentions of staff shortages in the restaurant.
The pool area receives mixed reviews; while the warm water and safety for children are appreciated, guests have raised concerns about its cleanliness and maintenance. The pool’s smaller size might not suit everyone’s preferences. Parking is ample and low-cost, located within the adjacent shopping plaza, though it requires checking the parking ticket at every exit and some guests feel it lacks dedicated security.
Overall, Fiesta Inn Parque Puebla delivers a high-quality experience marked by its prime location, comfort, cleanliness and excellent service, making it a favored choice for travelers visiting the area. Show more
InfoSummary of reviewsFour Points by Sheraton Puebla is frequently commended by guests for its exceptional accommodations and convenient location. The hotel’s strategic positioning near popular attractions, the city center, key restaurants and the Mexico-Puebla highway offers easy access and adds to the overall appeal. Visitors appreciate the tranquil and comfortable environment, enhanced by modern, clean facilities and scenic views, including those of the nearby volcano. Additional amenities such as bike rentals and valet service further contribute to a satisfying stay.
The breakfast offerings at Four Points by Sheraton Puebla are highly praised for their quality and taste with a variety of dishes that cater to most guests' preferences. While some guests suggest the introduction of more options to accommodate specific dietary needs like gluten-free choices, the overall feedback remains positive. The friendly and attentive breakfast staff contribute to a delightful morning experience, although there are occasional remarks about the need for more staff presence during buffet service.
The hotel rooms are lauded for their comfort, cleanliness and modern amenities. Guests frequently highlight the spaciousness and spectacular comfort of the beds, which are equipped with exquisite bedding and pillows. The rooms also boast beautiful city views, excellent technological amenities like intuitive televisions and maintain high standards of cleanliness. Despite minor mentions of smaller room sizes, the overall room experience is described as wonderful with many guests expressing a desire to return.
Cleanliness is a standout feature with guests consistently praising the impeccable condition of the hotel from the rooms to the common areas. The cleaning staff are noted for their friendliness and efficiency, ensuring a pristine environment that enhances guest comfort. The cleanliness, combined with comfortable beds and well-maintained facilities, contributes to the hotel's appeal.
The hotel's staff receive accolades for their exceptional friendliness and attentiveness, making guests feel right at home. The level of customer service is frequently described as excellent with the valet parking and reception staff receiving specific commendations for their courteous and efficient service. Even when isolated instances of less favorable interactions occur, they are significantly outweighed by numerous positive accounts of the staff's professionalism and dedication.
The pool at Four Points by Sheraton Puebla receives mixed reviews. It is well-heated and provides a pleasant environment for relaxation; however, its small size and occasional cleanliness issues are noted drawbacks. Despite these concerns, the heated pool remains a warm and inviting feature of the hotel.
Overall, Four Points by Sheraton Puebla offers a memorable and restful stay characterized by its convenient location, exceptional breakfast offerings, comfortable and clean rooms, friendly and attentive staff and thoughtful amenities. This makes it a highly recommended choice for travelers visiting Puebla. Show more
