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Summary of reviewsThe Holiday Inn Express London Stansted Airport by IHG, stands out mostly for its convenient location close to Stansted Airport, making it an ideal option for travelers with early or late flights. Guests appreciate the short distance to the terminal and the frequent, affordable shuttle service that facilitates easy transfers. Nearby amenities, such as grocery stores and eateries, further enhance its practicality for a hassle-free stay.
The breakfast offering receives generally favorable remarks with guests valuing the variety and the early start at 4 AM, which suits those with early flights. The range includes both continental and cooked options, accommodating various dietary needs, albeit with occasional mentions of limited hot items before 6 AM and minor organizational issues. Overall, the breakfast experience is seen as a significant plus.
While dinner receives mixed reviews, many guests commend the quality of the food, especially dishes like calamari, burgers and pizzas. However, the limited menu primarily consisting of pizzas and occasional concerns about cleanliness and pricing detract from the experience.
Room cleanliness and comfort are frequently praised, ensuring a restful stay. Although some guests find the rooms small, particularly for families and note occasional issues with maintenance or updates, the overall impression is positive, reinforcing the hotel's reputation for a clean and comfortable environment.
Staff performance is a strong point with many guests highlighting the friendly, helpful and professional demeanor of the employees. Positive interactions, particularly with the front desk and housekeeping staff, enhance the guest experience, despite isolated instances of less friendly service.
WiFi availability is appreciated with many guests finding it quick and easy to access, although some face challenges with connection stability and strength. Parking is another area of positive feedback, though the surprise of additional charges detracts from the overall satisfaction. The cost is often seen as excessive and not always clearly communicated.
The hotel caters well to families, offering convenient proximity to the airport and thoughtful amenities like toy airplanes and chocolate bars for kids. However, room sizes are often cited as a limitation with family rooms feeling cramped and pullout couches deemed uncomfortable.
Overall, the Holiday Inn Express London Stansted Airport is a sound choice for travelers seeking a convenient, clean and budget-friendly option close to the airport. While it meets the expectations of a three-star hotel and often surpasses them with its strategic location and friendly staff, there are areas for improvement, particularly in dining variety and room size for larger groups.
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