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Summary of reviewsThe Rollason Hotel, ensconced in the suburb of Erdington, stands out for its strategic location and attractiveness to both leisure and business travelers. Its proximity to Birmingham city center, major travel links and local amenities such as shops and supermarkets ensures convenience. Guests frequently praise its accessible yet peaceful environment, bolstered by substantial parking facilities which add to the stress-free experience for those traveling by car. Visitors find it particularly suitable for exploring the wider West Midlands area, visiting relatives or attending local events.
Guests also commend the breakfast offerings, appreciating its inclusion in the accommodation price and enjoying the variety and quality of the continental breakfast. Freshly cooked full English breakfasts, which are described as hearty and well-prepared, receive notable praise. However, the breakfast experience can sometimes be inconsistent with criticisms on the lack of cooked options and variety on certain days.
The hotel's dinner options are highly valued, especially the on-site Chinese restaurant led by Chef Tony, which serves exceptional Asian cuisine along with a variety of English dishes. The warm and welcoming staff contribute positively to the dining atmosphere. The bar provides a space for socializing with reasonable drink prices, although evening meal services can be limited beyond the Chinese restaurant.
While the rooms at The Rollason Hotel are clean, tidy and budget-friendly, they are often noted as small and outdated with several maintenance issues reported. Shared bathroom facilities are common and sometimes problematic with cleanliness and functionality being recurring concerns. Despite these drawbacks, the comfortable beds and warm atmosphere are often highlighted.
The hotel's cleanliness receives mixed reviews. While some parts are exceptionally clean due to recent renovations, other areas, particularly shared bathrooms, need attention. The friendly and helpful staff are frequently recognized for their politeness and attentiveness, significantly enhancing the overall guest experience despite occasional lapses in professionalism.
WiFi connectivity at the hotel is another area requiring improvement with guests experiencing varying levels of reliability. However, the parking facilities are consistently praised for their abundance and convenience, which significantly adds to the guest experience.
The hotel is also noted for its family-friendly atmosphere and accommodating nature towards pets, making it a suitable option for families and pet owners. Spacious family rooms and welcoming staff make it a conducive environment for children, though noise from the on-site bar can occasionally be a disturbance.
Overall, The Rollason Hotel offers a blend of convenience, affordability and friendly service, making it a viable option for diverse travelers, though improvements in certain amenities and facilities would enhance the overall experience.
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