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Summary of reviewsSt Leonards Hotel by Greene King Inns is praised for its strategic location near main roads and popular tourist destinations such as the New Forest, Bournemouth and Poole. The hotel is especially convenient for travelers with pets, thanks to its access to garden areas and green spaces. It also offers ample parking facilities which add to its overall convenience. The presence of on-site amenities, including a restaurant and pub, makes it a self-sufficient option for guests.
The breakfast provided at the hotel receives overwhelmingly positive feedback for its variety and quality, featuring items like smoked bacon, fresh fruit and pastries. Guests appreciate the freshly prepared and piping-hot food, complemented by a generous buffet offering. Friendly and helpful staff add to the positive dining experience, although occasional wait times and minor service issues are noted.
Dinner experiences at St Leonards Hotel are somewhat mixed. While many guests enjoy the well-presented, flavorful meals at reasonable prices, others encounter issues with food quality and availability. Service can be inconsistent with some guests reporting long wait times and unprofessional staff, although positive comments about the dining area's spaciousness and menu variety are common.
Rooms at the hotel are generally spacious and comfortable with many guests appreciating amenities like powerful showers and tea/coffee making facilities. Cleanliness receives a mix of praise and criticism; some guests find their rooms spotless, while others encounter issues like dirty linens and mould. Lighting and decor are also areas where guests see room for improvement. Pet-friendly options and comfortable beds are notable highlights, even though some guests report discomfort with older mattresses and bedding.
Cleanliness across the hotel is variable with many guests finding rooms clean and comfortable, but some pointing out issues in both personal and public spaces. The staff, however, receive high praise for their friendliness and dedication, significantly enhancing the guest experience.
Although the hotel offers free WiFi, connectivity issues are a frequent complaint with guests encountering poor or non-existent service. Mobile connectivity is also described as subpar.
Families find the hotel accommodating, owing to its spacious rooms, extensive grounds and attentive staff who cater to specific needs. The location is ideal for family gatherings and exploring local attractions.
In terms of bed quality, opinions are divided. While many guests experience comfortable, spacious beds, others note worn mattresses and outdated bedding impacting their sleep quality.
As a three-star hotel, St Leonards provides good value with its clean, comfortable rooms and friendly service, though it would benefit from updates and refurbishment to meet higher standards. Accessibility features, such as spacious and clean rooms with large bathrooms, cater well to guests with disabilities. Overall, St Leonards Hotel offers a satisfactory stay with room for improvements in certain areas.
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