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Summary of reviewsDragonfly Hotel Colchester generally receives favorable reviews, particularly for its strategic and convenient location. Positioned near major highways and just a short drive from the Harwich port, the hotel offers easy access for both road travelers and ferry passengers. Despite being close to main roads, the setting is notably quiet and peaceful, featuring picturesque views of a lake and lovely surroundings. It serves as an excellent base for exploring local attractions such as the zoo, Flatford Mill and historic Colchester.
The breakfast experience at Dragonfly Hotel Colchester receives mixed feedback. Many guests appreciated the good, plentiful options, describing breakfast as excellent value for money. However, some reviews point to limited options and issues like cold food and staff shortages occasionally leading to delays. The calm and pleasant atmosphere during breakfast generally contributes positively to the stay.
Dinner at the hotel garners praise for the quality and taste of the food with commendation for dishes like steaks and gourmet burgers, often considered fantastic value for money. However, service speed and availability can be inconsistent with reports of long waits and unexpected restaurant closures. Despite these hiccups, the friendly and helpful staff leave a positive impression on diners.
Rooms at the hotel are noted for their spaciousness, cleanliness and comfort, featuring large beds and modern amenities. The clean and well-maintained decor contributes to a pleasant stay, though some reviews mention inconsistencies such as outdated decor and maintenance issues. Nonetheless, the spacious executive rooms and beautiful surroundings are standout features.
Cleanliness is another area with mixed reviews, though many guests find the rooms and public areas to be clean and welcoming. While some note issues like unclean corridors and outdated bathrooms, the hotel's clean and tidy appearance is generally maintained.
Staff at Dragonfly Hotel Colchester are often praised for their friendliness, helpfulness and efficiency. While there are occasional mentions of overwhelmed or unprofessional behavior due to understaffing, individual staff members like Adam, Monika, Tom, Chelsea and night manager Stuart receive commendations for their exceptional service.
Free WiFi at the hotel receives varied feedback. While some guests found the connection great and fast, others reported issues with intermittent service, slow speeds and connection difficulties. Despite these problems, the WiFi is appreciated when it works well.
Parking at the hotel is consistently praised for being ample, easily accessible and free of charge. The secure parking areas and availability of EV chargers for electric vehicles add convenience for guests. Despite minor issues like occasional confusion with the parking system, the overall feedback is highly positive.
For families, the hotel proves to be an ideal spot, offering spacious, comfortable rooms and a quiet, relaxed environment. Family-specific amenities such as extra beds and cots, along with friendly and accommodating staff, enhance the experience. The hotel's location near a main motorway and safe parking options make it a convenient choice for family gatherings.
In summary, Dragonfly Hotel Colchester is well-regarded for its convenient location, friendly staff, comfortable rooms and ample parking facilities. While there are areas for improvement, such as breakfast variety, room maintenance and WiFi reliability, the overall experience is positive with several standout features making it a preferred choice for many travelers.
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