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Summary of reviewsCastle Lodge is highly praised for its prime location in Ely, offering an ideal base for exploring the city's attractions, shops and the Ely Cathedral, all within a short walk. Guests appreciate the hotel’s quiet atmosphere despite its central placement and the ease of parking, including free parking options nearby. The hotel is noted for providing spacious, comfortable rooms at a budget-friendly rate while maintaining simplicity and cleanliness, making it suitable for both short and extended stays.
The breakfast at Castle Lodge stands out as a notable highlight, frequently lauded for its quality and variety. Guests enjoy a freshly cooked Full English breakfast, perfect poached eggs and excellent vegetarian options, all served by friendly and efficient staff in a well-organized and inviting area. The hearty and substantial nature of the breakfast is often mentioned as an excellent start to the day.
While the rooms receive mixed reviews, the general consensus leans positive due to their cleanliness, spaciousness and comfort. Many guests praise the comfortable beds and quiet environment. However, some encountered maintenance issues such as broken shower heads, outdated decor and minimal bathroom sizes. Despite these criticisms, the overall sentiment is that the rooms offer a clean and comfortable stay.
Cleanliness at Castle Lodge also receives mixed feedback with many guests commending the hotel for its clean rooms, spotless bedding and tidy premises. However, some noted areas needing improvement, particularly in bathroom facilities, which occasionally showed signs of mold and dated decor. Nevertheless, the overall perception is positive with the hotel's cleanliness seen as satisfactory for its cost-effectiveness.
The staff at Castle Lodge are frequently highlighted for their friendliness, helpfulness and proactive service, particularly during breakfast. While there are occasional mentions of a lack of staff presence at certain times, the general feedback is overwhelmingly positive regarding the personnel’s warmth and helpfulness.
The WiFi at Castle Lodge receives mixed reviews with some guests experiencing good connectivity while others report unreliable, patchy service, especially on higher floors. There is a consensus that the WiFi infrastructure could benefit from an upgrade for a more consistent service.
Parking is another well-regarded aspect with guests appreciating the free and varied parking options available on-site and nearby, including EV charging points. The hassle-free nature of parking is frequently praised, making it a significant asset for visitors.
Overall, Castle Lodge wins favor with guests for its strategic location, excellent breakfast, clean and comfortable rooms, friendly staff and convenient parking options, making it a commendable choice for travelers to Ely.
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