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Summary of reviewsThe Swan At Hay is celebrated for its superb location in the heart of Hay-on-Wye, offering easy access to the town's renowned bookshops, shopping, dining and local attractions. With close proximity to the scenic beauty of Brecon Beacons National Park, it is an ideal base for urban and nature enthusiasts alike. The aesthetically pleasing setting, complete with a lovely garden and characterful building, enhances the stay for guests.
The breakfast at The Swan At Hay is widely praised for its delicious offerings and diverse menu, catering to various dietary needs with vegan and gluten-free options. The quality food and excellent service add to the positive dining experience, although some guests noted minor issues with portion sizes and consistency.
Dinner at the hotel also receives commendation for its high standards and delightful ambiance. While most guests enjoyed the superbly prepared diverse menu, occasional critiques on specific dishes and aspects of the dining room’s decor were noted.
The rooms are largely appreciated for their cleanliness, comfort and modern decor. Guests highlight the spaciousness and lovely views, contributing to a restful stay. Despite some reports of outdated rooms or maintenance issues, the overall feedback on room quality remains positive.
Cleanliness standards at the hotel are generally high with meticulous housekeeping ensuring comfortable accommodations. Occasional mentions of minor oversights in daily cleaning do not detract significantly from the positive impression.
Staff at The Swan At Hay are consistently praised for their friendly, helpful and welcoming demeanor. Guests appreciate the staff's attentiveness and efficiency, enhancing their overall experience through excellent service.
The hotel's free wifi service is described as reliable and satisfactory, though a few guests experienced connectivity issues. Similarly, parking availability is generally appreciated with some guests noting challenges such as limited spaces or cramped conditions.
Beds at the hotel receive overwhelming praise for their comfort and quality, contributing to a restful night’s sleep. The variability in bed sizes meets diverse guest needs, though a small number of reviews mentioned discomfort.
Recognized for delivering consistent four-star service, The Swan At Hay maintains a reputable standard, despite some feedback about meeting full four-star value expectations due to its somewhat tired look and pricing.
Accessibility is commendable, particularly for the garden and pool areas, though the absence of a lift to access rooms could be a drawback for guests with mobility issues.
The hotel exudes a sense of luxury with its blend of classic and modern elegance, providing spacious, well-designed rooms and common areas. The tranquil garden and comfortable lounge contribute to the overall luxurious experience.
The Swan At Hay is also renowned for its dog-friendly environment, offering thoughtful accommodations and amenities for pets. The staff’s accommodating nature ensures a pleasant stay for both pets and their owners.
Overall, The Swan At Hay offers a memorable experience characterized by excellent location, commendable dining, comfortable rooms, high cleanliness standards, friendly staff and thoughtful amenities.
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