Recognized with the ASEAN Green Hotel Award and certified with ISO 14001 Environmental Management Systems, this hotel demonstrates a strong commitment to sustainability. It implements practices such as waste management and water treatment, and prioritizes working with local suppliers and offering eco-friendly products.
This hotel has implemented green building concepts in its design and operations. Features include a north-south orientation to maximize natural lighting, the use of lightweight bricks and water-based paint, energy-efficient LED lighting, and a natural flow system for air circulation.
The hotel adheres to the Cleanliness, Health, Safety, and Environment Sustainability (CHSE) protocol, which includes a focus on environmental sustainability.
The hotel adheres to the Cleanliness, Health, Safety, and Environment Sustainability (CHSE) protocol. It provides sustainability information including carbon and water footprint data and practices guest room recycling, aligning with Marriott's focus on sustainability in the supply chain.
Positioned as an eco-hotel with a new concept, this property utilizes eco-friendly toiletries and eco-friendly cleaning supplies as part of its operational practices.
JW Marriott Hotel Surabaya stands out as an exceptional accommodation choice, offering an impressive blend of luxury, comfort, and accessibility. Situated in the heart of Surabaya, the hotel boasts a prime location that allows guests to easily explore nearby attractions like Tunjungan Plaza, Chinatown, and the historic old city. Its central position provides convenience for dining, shopping, and cultural experiences, all while maintaining a serene atmosphere in its quiet rooms.
Breakfast at JW Marriott Surabaya is often lauded for its sumptuous buffet, offering a diverse range of international and Indonesian dishes. The extensive selections cater to various tastes, setting the tone for a memorable day with friendly and welcoming service. Guests similarly enjoy the dinner experience, with a variety of dining options featuring global cuisine. Restaurants like Uppercut and Tang Palace offer delightful meals, contributing to the hotel's reputation for exceptional dining.
The hotel excels in delivering spacious and comfortable rooms that are consistently clean and well-maintained. Guests appreciate the elegant design and amenities, highlighting stunning city views from many rooms. The attentive staff further enhances the stay, known for their warmth, professionalism, and dedication to guest satisfaction. Staff members across various departments, from reception to restaurants, provide efficient and courteous service that fosters a hospitable environment.
Additional facilities such as the gym and pool contribute to a comprehensive and pleasurable experience. The gym is available 24 hours, equipped for fitness enthusiasts, while the pool offers a tranquil escape with its beautiful mosaic floor and surrounding garden. Guests frequently praise the beds for their comfort, ensuring a restful sleep.
Overall, JW Marriott Hotel Surabaya epitomizes five-star luxury with its elegant rooms, high-standard amenities, and superb service. Despite minor criticisms, it remains a top choice for travelers seeking a blend of comfort, convenience, and indulgence in Surabaya’s dynamic urban setting.