5-Star HotelSummary of reviews related to the '5 Star' categorySelectum City Ataşehir presents an intriguing blend of experiences for its guests. While there appear to be challenges in maintaining a consistent level of service, particularly for those accustomed to the standards of a five-star establishment, the hotel still manages to offer several commendable amenities. Guests have appreciated the quality of the breakfast, enjoying a variety of options to start their day. The gym, swimming pool, and sauna provide additional facilities, allowing for relaxation and fitness activities within the hotel premises. The staff is noted to be polite and friendly, with specific commendation for Zeynep and Busra, who seem to offer exceptional service.
However, it seems there are aspects that fall short of the five-star expectation. The service experience can sometimes be frustrating, with incidents that disrupt the otherwise comfortable ambiance, such as the unnecessary disturbances. Some reviews suggest a lack of discipline among staff, along with issues related to cleanliness and overall quality, which have not lived up to the guests' expectations. The presence of strong odors, whether from the air conditioning or cleaning products, is also something that has been remarked upon.
Overall, while some aspects of the hotel reflect five-star qualities, there is room for improvement to consistently meet such high standards in all areas of service and facility management.
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