Copthorne Hotel Rotorua
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Summary of reviewsCopthorne Hotel Rotorua is praised for its prime location, offering guests easy access to local attractions and amenities in Rotorua. Guests appreciate the hotel's proximity to supermarkets, eateries, and cultural sites like the Whakarewarewa tribal village, as well as the convenience of being a short drive from the CBD and Rotorua Lake. With clean and spacious rooms, accommodating staff, and reasonable rates, it is favored by both leisure and business travelers, including families who relish the hotel’s facilities like the swimming pool.
The breakfast experience receives mixed reviews; while many guests found the buffet delicious and offering good value with a variety of options, some felt it lacked quality and sufficient choices. Dinner at the hotel restaurant garners praise for its food quality and superb service, notably the New Zealand lamb chops, although there are operational inconsistencies regarding dinner availability. Despite occasional closures, room service provides a reliable alternative.
Guests consistently commend the spacious and comfortable rooms, highlighting the beds and overall cleanliness, despite some critiques on dated decor and minor maintenance issues. The staff's friendly and attentive nature enriches the guest experience, contributing significantly to the welcoming atmosphere. While WiFi service receives mixed feedback, the heated pool and spa are noted as delightful features, particularly enjoyed by families, adding charm to the hotel stay.
Parking is ample and secure, enhancing the convenience for guests, and the hotel extends a warm family-friendly environment with spacious accommodations suitable for various group sizes. The beds at Copthorne Hotel Rotorua are celebrated for their comfort, contributing to a restful stay. Although some suggest the hotel needs renovations to align with its four-star rating, the exceptional service stands out as a five-star experience, making it a recommended choice in Rotorua for a pleasant and memorable visit.
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The breakfast experience receives mixed reviews; while many guests found the buffet delicious and offering good value with a variety of options, some felt it lacked quality and sufficient choices. Dinner at the hotel restaurant garners praise for its food quality and superb service, notably the New Zealand lamb chops, although there are operational inconsistencies regarding dinner availability. Despite occasional closures, room service provides a reliable alternative.
Guests consistently commend the spacious and comfortable rooms, highlighting the beds and overall cleanliness, despite some critiques on dated decor and minor maintenance issues. The staff's friendly and attentive nature enriches the guest experience, contributing significantly to the welcoming atmosphere. While WiFi service receives mixed feedback, the heated pool and spa are noted as delightful features, particularly enjoyed by families, adding charm to the hotel stay.
Parking is ample and secure, enhancing the convenience for guests, and the hotel extends a warm family-friendly environment with spacious accommodations suitable for various group sizes. The beds at Copthorne Hotel Rotorua are celebrated for their comfort, contributing to a restful stay. Although some suggest the hotel needs renovations to align with its four-star rating, the exceptional service stands out as a five-star experience, making it a recommended choice in Rotorua for a pleasant and memorable visit.
Hotel near Golf Courses
This hotel offers excellent access for golf enthusiasts, being located just a 5-minute walk from the Rotorua Golf Club. It also lists a golf course within 3 km as an available activity.
Hotel Taking Steps Towards Sustainability
Copthorne Hotel Rotorua is part of the Millennium Hotels and Resorts group, which has stated commitments to reduce absolute scope 1, 2, and 3 greenhouse gas emissions. The group aims to minimize environmental impact through energy efficiency, water reduction, and waste management initiatives, including the use of bulk bathroom amenities and improved recycling processes.
Family Friendly Hotel
Copthorne Hotel Rotorua provides a family-friendly environment with spacious rooms and convenient access to Rotorua's attractions. Families can enjoy the geothermal wonders and cultural experiences in the area.
Hotel with Swimming Pool
The hotel provides a refreshing pool and spa area. It is a comfortable and convenient option for travelers.
Heated Pool Outdoor Pool
Business Hotel
This hotel provides comfortable accommodation and essential amenities for business travelers. It is a reliable option with a recognized brand name.
Accessible Hotel
Copthorne Hotel Rotorua has facilities for disabled guests and is wheelchair accessible throughout its grounds. Accessible rooms are available through interior corridors.
4-Star Hotel
This 4-star hotel offers spa pools, a gymnasium, and a heated outdoor pool. It also provides family-friendly rooms and interconnecting room options. Amenities include WIFI, a car park, and venues for meetings and private events.
Hotel with Outdoor Pool
This hotel offers a heated outdoor pool. It is located close to the Whakarewarewa Thermal Reserve.
Hotel with Parking
Cheap Hotel
Hotel with Heated Pool
Guest Reviews
Nestled in a prime spot in Rotorua, the Copthorne Hotel provides guests with convenient access to an array of local attractions and amenities. Positioned on the main street, the hotel is an easy walk to the town center, making it an ideal choice for those who wish to explore the city. Located near supermarkets, eateries, and cultural sites like the Whakarewarewa tribal village, it offers a strategic base for various outings. Guests have appreciated the proximity to key sites, noting that it's just a short drive to the CBD, Rotorua Lake, and other popular attractions. Families particularly enjoy the hotel’s facilities, including a swimming pool, making it a great spot for relaxation. The central location, combined with clean and spacious rooms, accommodating staff, and reasonable rates, makes it a favorable option for both leisure and business travelers. With ample parking and amenities like free electric vehicle chargers, the hotel ensures a hassle-free stay for those visiting this vibrant New Zealand city.
The breakfast experience at Copthorne Hotel Rotorua presents a mix of satisfaction and areas for improvement, according to guest reviews. Many visitors appreciated the buffet breakfast, describing it as delicious, with some praising it as generous and offering good value for money. Positive mentions highlight the tasty variety provided, with some guests particularly enjoying the muffins and cooked breakfasts for a solid start to the day. There’s also a nod to the pleasant and helpful restaurant staff, which enhances the dining experience for some.
However, feedback shows a range of perceptions regarding the overall quality and value, with some guests feeling it was minimal and not meeting the expected hotel standards. There are mentions of limited options and issues such as cold food and long wait times, which detracted from the meal’s enjoyment. Additionally, a recurrent suggestion was to improve the breakfast timing and include more family-friendly choices. Despite these concerns, it seems that when the buffet excels, it really hits the mark for guests, hence its mixed reception.
At the Copthorne Hotel Rotorua, dining experiences have garnered mixed feedback from guests. Those fortunate enough to dine at the restaurant found the food delightful, with particular praise for the New Zealand lamb chops. The restaurant earned accolades for its superb service and beautiful presentation of meals. Guests highlighted that both breakfast and dinner provided good value, with the evening buffet being a notable favorite due to its cost-effectiveness and satisfying taste.
However, there are discrepancies between expectations and availability that potential diners should be aware of. Many guests noted the restaurant's frequent closures during dinner, leading some to seek alternative dining options elsewhere. The absence of dinner service, combined with the lack of clear communication prior to arrival, left some patrons feeling disappointed. These issues were compounded by the fact that advertised menus were not always available. Despite these challenges, room service was occasionally praised as a dependable option.
In summary, when open, the dining experiences at Copthorne Hotel Rotorua are praised for quality and value, though operational inconsistencies might require guests to plan ahead for their meals.
Guests at Copthorne Hotel Rotorua frequently mentioned the spaciousness and comfort of the rooms, highlighting the beds as particularly comfortable. Cleanliness was another point of praise, with many reviews noting that the rooms were well-serviced and tidy. Some guests appreciated the modern updates in certain rooms and mentioned that their accommodations were pleasantly warm and quiet, even with street-facing windows.
Despite these positive aspects, there were some recurring criticisms. A number of guests felt that the rooms were dated and in need of renovation. Issues such as non-functional air conditioning, absence of basic amenities like drinking water and cutlery, and inadequate service details in the rooms also drew critique. Some rooms were described as being too warm or lacking sufficient airflow, and a few guests noted a lack of customer service skills among some of the staff. Nevertheless, for those who favored the practicality of the location, the hotel offered a convenient, clean, and comfortable stay with all essential facilities.
The beds at Copthorne Hotel Rotorua consistently receive praise from guests for their exceptional comfort. Many reviews highlight the super soft and incredibly comfortable nature of the mattresses, with numerous guests expressing satisfaction about the quality of sleep they enjoyed during their stay. The beds are often described as the best part of the accommodation, providing warmth and a restful night. While most reviewers commend the soft and comfy beds, a few note preferences for a firmer feel, mentioning that some beds were too soft for their liking. Overall, the hotel offers a clean and comfortable sleeping environment, with an abundance of pillows that many guests appreciate. Despite some minor issues, such as the occasional old mattress, the general consensus is that the bedding at Copthorne Hotel Rotorua contributes significantly to a pleasant and relaxing stay.
While reviews for the Copthorne Hotel Rotorua reveal varying experiences, there is a consensus that cleanliness is generally upheld. Guests frequently comment on the hotel being very clean and tidy, with some rooms described as spotless, hygienic, and immaculate. The daily room servicing adds to this overall positive impression of cleanliness. Many guests appreciated the comfortable beds and enjoyed a clean and warm environment throughout their stay. The staff's friendly demeanor and helpfulness further contributed to a pleasant stay, alongside the availability of ample parking space. However, some reviews suggest the property could benefit from updates, especially in the bathrooms where occasional issues, such as mold or broken fixtures, are noted. Despite these dated elements, the consistent cleanliness and responsive service appear to make for a mostly agreeable guest experience.
The staff at Copthorne Hotel Rotorua consistently receive high praise from guests, leaving a positive mark on their experiences. Descriptions frequently highlight the team as friendly, helpful, and attentive, contributing to a welcoming atmosphere. From the reception to housekeeping, the professionalism and courteous demeanor of the staff are evident. Guests appreciate the prompt and efficient service provided, with many noting the staff's readiness to assist and accommodate requests. Despite some isolated comments about the need for more resources during busy times, the majority of interactions are described as exceptional, with staff going above and beyond to ensure comfort and satisfaction. The positive experiences are further enriched by instances of thoughtful gestures like complimentary upgrades and personalized assistance, which add a special touch to the overall hospitality. Overall, the friendly and professional service at the Copthorne Hotel Rotorua plays a pivotal role in enhancing the guest experience, making it a recommended choice for many visitors.
At Copthorne Hotel Rotorua, guests have shared mixed experiences regarding the WiFi services. Some visitors have noted the speed and efficiency of the hotel's fast and excellent WiFi, especially when utilizing a special guest access key. Free WiFi offerings were appreciated, although it seems that this service comes with limitations, such as a 2GB cap. Despite positive experiences, there are consistent reports of unreliable connectivity, including intermittent or non-functioning WiFi on certain floors. The connectivity issues have been a source of frustration for some guests, affecting their ability to use devices such as Smart TVs. While internet access is available, travelers should be mindful of potential connectivity challenges during their stay.
Nestled in the heart of Rotorua, the Copthorne Hotel boasts a swimming pool and spa that have garnered praise from families and leisure travelers alike. The heated pool is a particular highlight, offering a warm retreat regardless of the weather. Its comfortable temperature makes it an inviting option for both kids and adults, with guests frequently appreciating the relaxing swims after long days spent exploring nearby attractions. The pool is spacious and well-suited for families, as many guests noted that their children thoroughly enjoyed playing and swimming. While the area sometimes requires maintenance, the overall experience is overwhelmingly positive with its clean and inviting ambiance. The spa complements the pool experience perfectly, providing just the right temperature for unwinding. Overall, the pool and spa facilities contribute significantly to the charm of a stay at the Copthorne Hotel Rotorua, making it a delightful spot for enjoying some leisure time amidst the vibrant, cultural landscape of Rotorua.
Copthorne Hotel Rotorua offers guests a convenient and reliable parking experience. With an abundance of parking spaces, visitors can enjoy the ease of parking their vehicles right outside their rooms or near reception. The hotel's strategic location contributes to its practicality, providing easy access to the central business district while ensuring ample parking facilities. Parking is secure and safeguarded by an electric gate that closes at night, ensuring peace of mind for guests. The availability of free parking further enhances the hotel's appeal, making it a cost-effective choice for travelers. Despite occasional high occupancy, most guests find parking plentiful and accessible, adding to the seamless experience of staying at Copthorne Hotel Rotorua.
Copthorne Hotel Rotorua is a wonderful destination for families traveling with children. The hotel boasts a fantastic pool and spa area, a favorite feature among the young ones and a perfect spot for family enjoyment even on chilly mornings. The rooms are spacious and comfortable, ideal for various family sizes, from small groups to larger families. Guests have appreciated the family-friendly atmosphere, with accommodations set up to make overseeing children easy and stress-free.
Many families have praised the hotel for its excellent amenities, such as comfortable beds and stylish interior decorations, which contrast with the less appealing exterior. The hotel takes care of its guests, ensuring rooms are well equipped to handle family needs, and even providing tailored solutions like larger bins when necessary.
The location is convenient, reducing travel time to popular attractions in Rotorua, which enhances the overall experience for families looking to explore the area. The friendly staff and thoughtful services make the stay more enjoyable, even amidst challenges like reduced staffing during the pandemic.
For those traveling with kids, Copthorne Hotel Rotorua offers packages that feature breakfast and tickets to local attractions like Rainbow Springs, enhancing the family holiday experience. Overall, this hotel provides a delightful setting for a family getaway, with plenty of activities to keep children entertained, making it an ideal choice for a memorable vacation.
Copthorne Hotel Rotorua receives mixed feedback regarding its four-star rating and condition. Some reviews suggest that while the hotel boasts a four-star status, it appears a bit worn-out and in need of renovations to meet guest expectations. Visitors have noted outdated amenities such as old shower curtains and subpar shower facilities, which fall short for a hotel of its caliber. Despite these points, the hotel stands out with its exceptional service, frequently being praised as five-star, and offers excellent value for money. While it may need some modernization, the attentive and quality service provided helps enhance the overall guest experience.
The guests of Copthorne Hotel Rotorua frequently highlight the delightful experience of the hotel's heated pool. Many reviewers describe the pool as nice, warm, and excellent, making it a standout feature during their stay. The addition of a jacuzzi only enhances the relaxing atmosphere, providing a pleasurable experience that guests thoroughly enjoy. The pool is heated to 29 degrees Celsius, which seems to be an ideal temperature that guests appreciate, with some noting how much their children loved it. In addition to the pool, visitors also compliment the hotel for its clean facilities and rooms, ample parking, and affordability, making it an attractive choice for a quiet and pleasant stay in Rotorua. While one mention noted an issue with a room's heat-pump, the overall sentiment remains positive.
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Location
Breakfast
However, feedback shows a range of perceptions regarding the overall quality and value, with some guests feeling it was minimal and not meeting the expected hotel standards. There are mentions of limited options and issues such as cold food and long wait times, which detracted from the meal’s enjoyment. Additionally, a recurrent suggestion was to improve the breakfast timing and include more family-friendly choices. Despite these concerns, it seems that when the buffet excels, it really hits the mark for guests, hence its mixed reception.
Dinner
However, there are discrepancies between expectations and availability that potential diners should be aware of. Many guests noted the restaurant's frequent closures during dinner, leading some to seek alternative dining options elsewhere. The absence of dinner service, combined with the lack of clear communication prior to arrival, left some patrons feeling disappointed. These issues were compounded by the fact that advertised menus were not always available. Despite these challenges, room service was occasionally praised as a dependable option.
In summary, when open, the dining experiences at Copthorne Hotel Rotorua are praised for quality and value, though operational inconsistencies might require guests to plan ahead for their meals.
Rooms
Despite these positive aspects, there were some recurring criticisms. A number of guests felt that the rooms were dated and in need of renovation. Issues such as non-functional air conditioning, absence of basic amenities like drinking water and cutlery, and inadequate service details in the rooms also drew critique. Some rooms were described as being too warm or lacking sufficient airflow, and a few guests noted a lack of customer service skills among some of the staff. Nevertheless, for those who favored the practicality of the location, the hotel offered a convenient, clean, and comfortable stay with all essential facilities.
Beds
Cleanliness
Staff
Wi-Fi
Pool
Parking
Family
Many families have praised the hotel for its excellent amenities, such as comfortable beds and stylish interior decorations, which contrast with the less appealing exterior. The hotel takes care of its guests, ensuring rooms are well equipped to handle family needs, and even providing tailored solutions like larger bins when necessary.
The location is convenient, reducing travel time to popular attractions in Rotorua, which enhances the overall experience for families looking to explore the area. The friendly staff and thoughtful services make the stay more enjoyable, even amidst challenges like reduced staffing during the pandemic.
For those traveling with kids, Copthorne Hotel Rotorua offers packages that feature breakfast and tickets to local attractions like Rainbow Springs, enhancing the family holiday experience. Overall, this hotel provides a delightful setting for a family getaway, with plenty of activities to keep children entertained, making it an ideal choice for a memorable vacation.
4 Star
Heated Pool
Yes, Copthorne Hotel Rotorua has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Copthorne Hotel Rotorua.
No, Copthorne Hotel Rotorua doesn't allow dogs.
Yes, parking facilities are available at Copthorne Hotel Rotorua.
No, Copthorne Hotel Rotorua doesn't have a gym.
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