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Summary of reviewsHotel Tres Cruces stands out as a convenient and strategically located option for travelers, especially those arriving or departing by bus, due to its proximity to the Tres Cruces bus terminal and shopping mall. The ease of access to public transportation, shopping centers, parks and the city center makes it a preferred choice for both business trips and short stays. While some guests noted concerns about the neighborhood's safety and the distance from the historic center, the hotel's placement near key transport hubs and amenities remains a significant advantage.
The breakfast experience at Hotel Tres Cruces receives commendations for its variety, quality and affordability. Guests appreciated the delicious and complete offerings, complimenting the attentive and kind staff who enhance the dining experience. Although there were minor suggestions for improvements, such as more fresh fruit and healthier options, overall, the breakfast is considered a worthwhile addition for starting the day.
Rooms at the hotel are frequently described as spacious, clean and comfortable, often providing excellent views of the city and river. Essential amenities and effective daily cleaning add to the positive guest experience. However, outdated facilities and occasional issues with air conditioning, heating and lighting are noted areas for improvement. Despite these drawbacks, the comfort of the beds and roominess are consistently praised.
Cleanliness at Hotel Tres Cruces is generally rated highly with many guests finding the hotel neat, well-kept and hygienic. Daily cleaning ensures the upkeep of these standards, although some recurring issues with stained carpets, musty smells and dated fixtures are mentioned. These minor shortcomings are exceptions in an otherwise positive cleanliness record.
The staff at Hotel Tres Cruces receive overwhelmingly positive feedback for their politeness, attentiveness and professionalism. Specific employees are highlighted for exceptional customer service with most guests finding the staff welcoming and courteous. Occasional slow check-ins or less friendly interactions are rare in an overall friendly and helpful service experience.
The free WiFi at the hotel is another appreciated feature with many guests enjoying smooth and fast connectivity. There are, however, mixed reviews about stability with some experiencing inconsistent connections. Generally, the WiFi performs adequately for most users.
Parking is available but located a short distance from the hotel, which can be slightly inconvenient, especially with luggage. Despite this, the provision of free, private and covered parking is a valued service for guests traveling by car.
Beds receive mixed reviews with many guests finding them comfortable and conducive to a good night's sleep. However, issues such as mattress firmness, pillow discomfort and bed size are noted by others, suggesting that updates in bedding could improve overall satisfaction.
As a three-star establishment, Hotel Tres Cruces is perceived to provide decent value, though some guests feel the facilities are outdated. The hotel largely meets expectations for basic accommodations suited for short stays, particularly for business travelers. The deceptive online photos may lead to higher expectations, so potential guests should be prepared for a more dated appearance.
Business amenities are well-regarded with provisions for urgent document printing, large working desks in rooms and stable WiFi, all enhancing its appeal for business trips. The close proximity to the main terminal further adds to its convenience for those traveling for work.
Overall, Hotel Tres Cruces offers a blend of comfort, convenience and value with notable strengths in location, breakfast and staff service. Incremental improvements in room upkeep and facilities could further elevate the guest experience.
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