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Summary of reviewsHotel Tres Cruces stands out as a convenient and strategically located option for travelers, especially those arriving or departing by bus, due to its proximity to the Tres Cruces bus terminal and shopping mall. The ease of access to public transportation, shopping centers, parks and the city center makes it a preferred choice for both business trips and short stays. While some guests noted concerns about the neighborhood's safety and the distance from the historic center, the hotel's placement near key transport hubs and amenities remains a significant advantage.
The breakfast experience at Hotel Tres Cruces receives commendations for its variety, quality and affordability. Guests appreciated the delicious and complete offerings, complimenting the attentive and kind staff who enhance the dining experience. Although there were minor suggestions for improvements, such as more fresh fruit and healthier options, overall, the breakfast is considered a worthwhile addition for starting the day.
Rooms at the hotel are frequently described as spacious, clean and comfortable, often providing excellent views of the city and river. Essential amenities and effective daily cleaning add to the positive guest experience. However, outdated facilities and occasional issues with air conditioning, heating and lighting are noted areas for improvement. Despite these drawbacks, the comfort of the beds and roominess are consistently praised.
Cleanliness at Hotel Tres Cruces is generally rated highly with many guests finding the hotel neat, well-kept and hygienic. Daily cleaning ensures the upkeep of these standards, although some recurring issues with stained carpets, musty smells and dated fixtures are mentioned. These minor shortcomings are exceptions in an otherwise positive cleanliness record.
The staff at Hotel Tres Cruces receive overwhelmingly positive feedback for their politeness, attentiveness and professionalism. Specific employees are highlighted for exceptional customer service with most guests finding the staff welcoming and courteous. Occasional slow check-ins or less friendly interactions are rare in an overall friendly and helpful service experience.
The free WiFi at the hotel is another appreciated feature with many guests enjoying smooth and fast connectivity. There are, however, mixed reviews about stability with some experiencing inconsistent connections. Generally, the WiFi performs adequately for most users.
Parking is available but located a short distance from the hotel, which can be slightly inconvenient, especially with luggage. Despite this, the provision of free, private and covered parking is a valued service for guests traveling by car.
Beds receive mixed reviews with many guests finding them comfortable and conducive to a good night's sleep. However, issues such as mattress firmness, pillow discomfort and bed size are noted by others, suggesting that updates in bedding could improve overall satisfaction.
As a three-star establishment, Hotel Tres Cruces is perceived to provide decent value, though some guests feel the facilities are outdated. The hotel largely meets expectations for basic accommodations suited for short stays, particularly for business travelers. The deceptive online photos may lead to higher expectations, so potential guests should be prepared for a more dated appearance.
Business amenities are well-regarded with provisions for urgent document printing, large working desks in rooms and stable WiFi, all enhancing its appeal for business trips. The close proximity to the main terminal further adds to its convenience for those traveling for work.
Overall, Hotel Tres Cruces offers a blend of comfort, convenience and value with notable strengths in location, breakfast and staff service. Incremental improvements in room upkeep and facilities could further elevate the guest experience. Show more
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Hotel with Parking
This hotel provides free private parking at a nearby location. Reservations are required to secure a spot, ensuring complimentary parking for guests.
3-Star Hotel
Hotel Tres Cruces in Montevideo offers a comfortable stay with breakfast options. It's a well-regarded hotel that provides a pleasant experience for guests.
Business Hotel
Room Types
Single RoomThis room features a private bathroom, air conditioning, and cable TV.
Double RoomThis room features a private bathroom, air conditioning, and cable TV.
Triple RoomThis room features a private bathroom, air conditioning, and cable TV.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. This twin room features air conditioning, a safe deposit box, a flat-screen TV with cable channels and city views. The unit offers 2 beds.
Standard Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a bidet. This triple room has air conditioning, a safe deposit box, a flat-screen TV with cable channels and city views. The unit has 3 beds.
Guest Reviews
7.8
Good
Location
Hotel Tres Cruces is frequently lauded for its strategic and convenient location, making it a favorable choice for travelers. Positioned just steps away from the Tres Cruces bus terminal and shopping mall, it provides excellent accessibility for those arriving or departing by bus. Guests highlight the ease of access to public transportation and nearby attractions, including shopping centers, parks and the city center. Although it's not situated in the most touristy part of Montevideo, the proximity to the bus terminal and essential amenities is seen as a significant advantage. The location is particularly beneficial for business trips and for those looking to rest before continuing their journey. Despite a few concerns about the neighborhood's safety and the distance from the historic center, the hotel's placement near key transport hubs and services remains its standout feature.
Breakfast
Hotel Tres Cruces offers a breakfast experience that has garnered a lot of positive feedback from its guests. Many appreciated the breakfast's delicious taste, completeness and variety, often describing it as excellent or very good. Guests mentioned that it includes a range of options, providing a fulfilling and abundant meal to start the day. Despite some minor criticisms about the lack of fresh fruit and occasional monotony, many found the quality and variety of the buffet-style breakfast impressive, especially considering its affordable cost of $5.
Several reviews highlighted the attentiveness and kindness of the staff, which enhanced the overall breakfast experience. The breakfast area was noted for being clean and organized, though some guests mentioned limited space. The provision of breakfast before the scheduled time was a particularly appreciated gesture.
While some guests were disappointed that breakfast was not included in the room rate, they generally agreed that it was worth the additional cost. Despite a few comments suggesting improvements, such as the inclusion of healthier options like fresh fruits and reducing the reliance on flour-based items, the majority felt that the breakfast provided at Hotel Tres Cruces was a great start to their day and a good value for money.
Rooms
Hotel Tres Cruces offers guests a comfortable and cozy experience with rooms frequently described as spacious and clean. Many visitors appreciated the excellent views of the city and river from their rooms, along with the well-equipped and large spaces. The hotel provides essential amenities such as personal care kits and effective daily cleaning.
However, there are recurring issues for potential guests to consider. Several reviews mentioned outdated facilities with old furniture, worn carpets and dated bathrooms in need of renovation. Also noted were problems with air conditioning, heating and poor lighting in some rooms. Furthermore, some guests experienced an unpleasant musty smell and occasional issues with cleanliness, such as stained carpets or mold.
Despite these drawbacks, the comfort of the beds, spaciousness and beautiful views were consistent positives. Overall, Hotel Tres Cruces provides a blend of comfort and convenience, though attention to maintenance and updates would greatly enhance the guest experience.
Beds
Hotel Tres Cruces receives mixed reviews when it comes to its beds with some guests highlighting their comfort while others experience discomfort. The beds are often praised for being very comfortable with clean and comfortable bedding contributing to an overall positive sleep experience. However, there are significant mentions of issues such as uncomfortable mattresses, pillows being too flat or hard and bed sizes being relatively small.
While many find the beds to be super comfortable, there are concerns about the softness or firmness of the mattresses, which in some cases led to complaints about back pain. There are also instances where the mattress quality is questioned with some guests noting that the mattresses are worn out or even expired. Noise from the beds and mattresses that sink in or move on their base are additional points of criticism.
In summary, while comfortable for many, the beds at Hotel Tres Cruces do present inconsistencies, suggesting that updates to the bedding and mattresses could enhance guest satisfaction.
Cleanliness
Hotel Tres Cruces presents a mixed picture when it comes to cleanliness with a significant lean towards positive reviews. Guests frequently praise the hotel and its rooms for being very clean and tidy. Many note that the hotel is neat, well-kept and boasts immaculate facilities, leaving a generally excellent impression of hygiene. The sheets, towels and rooms themselves often receive high marks for their pristine condition and daily cleaning ensures that standards are maintained.
However, there are noticeable inconsistencies. Some have highlighted issues such as stained carpets, dirty windows and shower curtains with mold, which detracts from the overall appearance. Reports of a musty smell and dated fixtures also surface occasionally, suggesting that certain areas could use more attention. While most guests find the cleaning to be of a high standard, there are instances where room cleanliness falls short with mentions of hairs in bathrooms and on beds and the overall appearance sometimes described as worn or unkempt.
In summary, while Hotel Tres Cruces generally excels in cleanliness, these few shortcomings stand out amidst the otherwise positive feedback.
Staff
The reviews for Hotel Tres Cruces reveal an overwhelmingly positive portrayal of the staff's performance. Guests frequently highlight the politeness and attentiveness of the personnel with special mention of specific employees like Mr. Luis and Mr. Maurício, who were noted for their exceptional customer service. The reception staff, along with café and housekeeping teams, are commended for their friendliness and professionalism. Visitors appreciate the welcoming and courteous nature of the entire staff, which contributes to a comfortable and pleasant stay.
Despite a few criticisms regarding slow check-in and the demeanor of certain receptionists, the general consensus is that the staff is very helpful and kind. Indeed, attention to guest needs is a recurring theme with staff members remembered for going above and beyond, such as recalling personal celebrations and swiftly resolving forgotten items. The excellent balance of price and service, coupled with diligent hygiene and COVID-19 care, makes Hotel Tres Cruces a commendable choice. Overall, the professional and friendly service leaves a lasting positive impression on guests.
Wi-Fi
Hotel Tres Cruces offers guests free WiFi throughout the premises and many reviews highlight that the WiFi works well and runs smoothly. Some guests praise the WiFi as being spectacularly fast and available everywhere in the hotel. However, feedback also indicates a mix of experiences regarding stability. While some guests enjoyed a reliable connection, others encountered issues with the WiFi cutting out frequently or only working well at specific times, such as during the night. There are mentions of unstable connections and suggestions for more efficient WiFi in the rooms. Overall, the WiFi service has room for improvement but generally performs well enough for most guests.
Parking
Hotel Tres Cruces offers parking options, but guests should be prepared for a short walk. The parking facilities are located approximately 1.5 to 4 blocks away from the hotel with some reviewers noting that it's about 200 meters to two and a half blocks distant. Although on-site parking is not available, the hotel provides free and included parking managed by another company. Many guests found this convenient and appreciated the private and covered parking options. However, some visitors mentioned that the distance can be a slight inconvenience, especially with luggage.
Overall, while parking is not directly at the hotel, it is fairly accessible and included in the price, serving as a practical solution for those traveling by car.
3 Star
Hotel Tres Cruces is a three-star hotel that provides decent value for its category, although it faces some criticisms regarding its outdated facilities and lack of modernity. Many guests appreciated the clean and well-maintained conditions, even if the building and accommodations felt old. While some described the hotel's services as first-class, others noted issues with maintenance and outdated amenities, such as old carpets and a vintage-style elevator that requires manual operation.
There is a general consensus that the price does not always match the quality offered with some guests feeling that the cost for a single room was too high. Despite these concerns, for those looking for basic accommodations, Hotel Tres Cruces can be considered appropriate for a short stay, although it barely meets the standard expectations for a three-star hotel. The deceptive online photos might lead to higher expectations, so potential guests should be prepared for the hotel's more dated appearance.
Business
Hotel Tres Cruces offers various amenities that cater specifically to business travelers. Guests appreciated the facility's provision for urgent document printing services without any additional charge. The hotel features a desk specifically designed for notebook use and large rooms equipped with working desks, making it suitable for those needing to work remotely. The stable Wi-Fi and a range of working amenities further enhance its appeal for business purposes. Breakfast options are tailored to fit the needs of business travelers and the hotel's close proximity to the main terminal adds to its convenience, making it an excellent choice for those traveling for work.
No, Hotel Tres Cruces doesn't have any pool.
No, a spa isn't available at Hotel Tres Cruces.
No, Hotel Tres Cruces doesn't allow dogs.
Yes, parking facilities are available at Hotel Tres Cruces.