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Mercure Oxford Eastgate Hotel

Oxford , The High Street (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Oxford Eastgate Hotel is a charming and well-located hotel in the heart of central Oxford. Guests rave about the superb location, easy walking distance to everything and the hotel's old-world charm. The staff is lovely, the decor is stylish and well-decorated and the rooms are cozy and comfortable, making it the perfect location for a vacation or weekend getaway. The breakfast has received mixed reviews, but many guests have described it as excellent, delicious and good value for money with a really good selection of food available. The rooms vary in size and decor, but many guests found them to be comfortable and beautifully decorated. The hotel staff received praise for their friendliness and helpfulness, although some negative reviews cited dirty or outdated rooms, uncomfortable beds and poor cleanliness. Despite some inconsistencies in housekeeping, the hotel is perceived as comparatively clean with some rooms being very clean and comfortable, while others require more attention. The hotel's staff received high marks for their attentiveness and professionalism with many guests describing them as exceptional and wonderful. Overall, the Mercure Oxford Eastgate Hotel is highly recommended for its friendliness, great location and excellent breakfast.
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Categories

Luxury Hotel

Historic Hotel

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

4-Star Hotel

Room Types

Deluxe Double Room A spacious room with air conditioning and tea and coffee making facilities. Some have views of Magdalen Tower and the Ruskin School.

Classic Double This contemporary room has air conditioning, tea and coffee making facilities and a minibar.

Privilege Double or Twin Room Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a hairdryer and slippers. The twin/double room offers air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with satellite channels.

Classic Double or Twin Room Offering free toiletries, this double room includes a private bathroom with a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker and a wardrobe. The unit has 3 beds.

Classic Single Room This air-conditioned single room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.

About Mercure Oxford Eastgate Hotel

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Guest Reviews

7.4

Good

Location

The Mercure Oxford Eastgate Hotel is perfectly located in the heart of central Oxford, just a short walk from the bus stops to and from London airport. The location is also very convenient for visiting students at Teddy Hall and for exploring central Oxford with great access to shops, pubs and university sites. Guests rave about the superb location and easy walking distance to everything. The hotel is situated on a quiet side street in the middle of the various colleges that make up the University of Oxford with easy walking distance to Gloucester Green bus station, making it well-placed to tour Oxford. The hotel's old-world charm adds to the overall experience. The staff is lovely, the decor is stylish and well-decorated and the rooms are cozy and comfortable, making it the perfect location for a vacation or weekend getaway. Overall, the Mercure Oxford Eastgate Hotel is a great choice for anyone interested in exploring the rich history and culture of Oxford.

Breakfast

The breakfast at Mercure Oxford Eastgate Hotel has received mixed reviews from guests with some praising the good selection and abundance of savory options, as well as the availability of soya/oat milk alternatives. The serving staff has been described as friendly and helpful. However, some guests have noted that the breakfast buffet was not well stocked with hot food being cold and plates not being cleared. Others have described the breakfast room as dirty and disorganized with little choice of fruit and pastries for those arriving later. Some guests have suggested that more fresh fruit and vegetables could have been offered and that the coffee could have been better. Despite some negative reviews, many guests have described the breakfast as excellent, delicious and good value for money with a really good selection of food available.

Rooms

The Mercure Oxford Eastgate Hotel offers a variety of rooms, ranging from charming old-world decor to clean and modern facilities. Many guests found the rooms to be comfortable and beautifully decorated with some even noting the surprisingly quiet atmosphere for a town centre location. Some rooms were small, but others were spacious and well-appointed. The hotel staff received praise for their friendliness and helpfulness. However, a few negative reviews cited dirty or outdated rooms, uncomfortable beds and poor cleanliness. Some guests also experienced noise issues or had trouble with amenities such as the AC or WiFi. Overall, the room experience at this hotel seemed to vary, but many guests enjoyed their stay and found the rooms to be comfortable and clean.

Beds

The Mercure Oxford Eastgate Hotel offers guests a comfortable stay with many reviewers praising the comfortable beds and decor. However, some guests mentioned that the mattresses were in need of updating with some even describing them as lumpy and uncomfortable. While a few reviewers noted that the beds were too small or saggy, most found them comfortable and enjoyable. The pillows were not always to everyone's liking, but overall, the hotel's bedding provided a comfortable sleep for most guests.

Cleanliness

The Mercure Oxford Eastgate Hotel has received mixed reviews regarding cleanliness with some guests mentioning dirty and unclean rooms, while others praise the cleanliness of the hotel. The hotel is described as centrally located and charming, offering modern facilities and comfortable rooms. Some guests reported issues like unemptied trash bins and unclean bathrooms, while others appreciated the quality and condition of the bathroom fittings. Despite some inconsistencies in housekeeping, basic room cleaning is done daily. Overall, the hotel is perceived as comparatively clean with some rooms being very clean and comfortable, while others require more attention.

Staff

The Mercure Oxford Eastgate Hotel has been highly praised by guests for its excellent staff. Many guests have described the staff as friendly, polite and helpful. Despite some negative comments, the majority of guests had a positive experience with the staff, who were often described as exceptional and wonderful. Some guests commented on specific staff members who went above and beyond, including the barman, Quiddy and Vas at reception and Placido in the restaurant. The central location and excellent breakfast also received high praise. While some guests mentioned a lack of staff or disorganized service, overall the hotel's staff received high marks for their attentiveness and professionalism.

4 Star

The Mercure Oxford Eastgate Hotel is a delightful experience for anyone visiting the city. With a central location, guests are able to easily explore the city and enjoy the great breakfast provided. The hotel provides comfortable and well-decorated accommodations with superb facilities and exceptional service from the staff. The overall value for the price is very good, making it an excellent choice for travelers. Although some guests have pointed out minor issues with breakfast and main door access, the hotel is highly recommended for its friendliness and great location. The interiors are tasteful and spacious and the showers and facilities are great. Despite some complaints about the room not meeting expectations, the hotel is well worth the stay with its lovely staff and excellent breakfast.

No, Mercure Oxford Eastgate Hotel doesn't have any pool.

No, a spa isn't available at Mercure Oxford Eastgate Hotel.

No, Mercure Oxford Eastgate Hotel doesn't allow dogs.

No, parking facilities aren't available at Mercure Oxford Eastgate Hotel.

No, Mercure Oxford Eastgate Hotel doesn't have a gym.

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