Neuchâtel City Hôtel
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Summary of reviewsNeuchâtel City Hôtel is highly regarded for its prime, central location, offering easy access to the train station, old town, lake, castle and a variety of restaurants. Guests find the strategic positioning extremely advantageous for both short and extended stays, making it ideal for exploring Neuchâtel on foot. The helpful and professional staff further enhance this strong positive sentiment about the location.
While the breakfast receives mixed reviews, many guests enjoy the fresh, tasty pastries and the overall presentation, despite the limited variety and the high cost of 22 CHF per person. The absence of hot items and slow replenishment of food prove to be frequent points of critique. Nevertheless, it is considered adequate for short stays or business trips, especially given the hotel’s other positives.
Dinner experiences are varied with some guests praising the quality of food, especially the affiliated Italian restaurant. However, the inconsistency in the availability of in-house dining options and occasional poor service detract from the dining experience.
The rooms are noted for their spaciousness and cleanliness with some offering beautiful views of the lake. The functional and practical layout makes them suitable for short stays. However, decor and furnishings are outdated and issues such as uncomfortable bedding, poor soundproofing and lack of air conditioning during hot months are common complaints.
Cleanliness is another mixed attribute with many guests appreciating the clean and well-maintained rooms and communal areas, while others report problems in the bathrooms and some public spaces, indicating inconsistencies in cleaning standards.
The staff at Neuchâtel City Hôtel receive overwhelming praise for their friendliness, professionalism and helpfulness, significantly enhancing the overall guest experience.
WiFi is generally reliable and sufficient for everyday needs, though some guests encounter minor issues with connectivity and accessing the network.
Parking is a contentious subject. Guests value the availability of parking options, but limited spaces, high costs and confusing access lead to noticeable dissatisfaction. The EV charging facilities are positively noted, although there is room for improvement in terms of availability and logistics.
The comfort of the beds is a mixed aspect; many guests find them large and comfortable, while others criticize the uncomfortable, small and sometimes noisy beds, indicating inconsistencies in bedding quality and maintenance.
Business travelers find the hotel suitable for short stays, appreciating the location, functional rooms and helpful staff. However, issues such as late breakfast service and minimal lighting in rooms pose challenges.
Finally, the hotel is noted to be dog-friendly, making it a welcoming option for travelers with pets. Overall, Neuchâtel City Hôtel’s central location, professional staff and certain conveniences make it a solid choice, though there are areas that could benefit from improvements.
Categories
While the breakfast receives mixed reviews, many guests enjoy the fresh, tasty pastries and the overall presentation, despite the limited variety and the high cost of 22 CHF per person. The absence of hot items and slow replenishment of food prove to be frequent points of critique. Nevertheless, it is considered adequate for short stays or business trips, especially given the hotel’s other positives.
Dinner experiences are varied with some guests praising the quality of food, especially the affiliated Italian restaurant. However, the inconsistency in the availability of in-house dining options and occasional poor service detract from the dining experience.
The rooms are noted for their spaciousness and cleanliness with some offering beautiful views of the lake. The functional and practical layout makes them suitable for short stays. However, decor and furnishings are outdated and issues such as uncomfortable bedding, poor soundproofing and lack of air conditioning during hot months are common complaints.
Cleanliness is another mixed attribute with many guests appreciating the clean and well-maintained rooms and communal areas, while others report problems in the bathrooms and some public spaces, indicating inconsistencies in cleaning standards.
The staff at Neuchâtel City Hôtel receive overwhelming praise for their friendliness, professionalism and helpfulness, significantly enhancing the overall guest experience.
WiFi is generally reliable and sufficient for everyday needs, though some guests encounter minor issues with connectivity and accessing the network.
Parking is a contentious subject. Guests value the availability of parking options, but limited spaces, high costs and confusing access lead to noticeable dissatisfaction. The EV charging facilities are positively noted, although there is room for improvement in terms of availability and logistics.
The comfort of the beds is a mixed aspect; many guests find them large and comfortable, while others criticize the uncomfortable, small and sometimes noisy beds, indicating inconsistencies in bedding quality and maintenance.
Business travelers find the hotel suitable for short stays, appreciating the location, functional rooms and helpful staff. However, issues such as late breakfast service and minimal lighting in rooms pose challenges.
Finally, the hotel is noted to be dog-friendly, making it a welcoming option for travelers with pets. Overall, Neuchâtel City Hôtel’s central location, professional staff and certain conveniences make it a solid choice, though there are areas that could benefit from improvements.
Dog Friendly Hotel
This hotel allows pets of any size in designated rooms for an additional fee, plus a refundable deposit. Both dogs and cats are welcome. This dog-friendly hotel ensures that furry friends are accommodated during the stay.
Business Hotel
Neuchâtel City Hôtel offers infrastructure with modular, spacious and bright reception areas. It provides a thousand square metres of space for private and business events. It has 5 rooms, the largest of which can seat around a hundred guests.
Hotel with Parking
Located in the city center, the hotel offers paid parking options, including nearby covered and monitored parking as well as on-site parking.
Guest Reviews
The Neuchâtel City Hôtel is highly praised for its prime, central location that strikes a perfect balance between the train station and the heart of the city. Guests frequently highlight its convenient proximity to key attractions, such as the old town, the lake and the castle. It is ideally placed for tourists wishing to explore Neuchâtel on foot, offering easy access to public transportation and numerous restaurants.
The location is described as excellent and strategic, making it an ideal spot for both short and extended stays. Whether visitors are interested in taking a quick stroll to the lake, visiting the city’s historical landmarks or catching a bus or train for further explorations, the hotel's positioning proves to be extremely advantageous.
While several reviews mention that the rooms are basic, the overall sentiment is positive due to the hotel's exceptional position within the city. The staff are often noted as helpful and professional, further complementing the advantageous location.
The combination of accessibility, convenience and proximity to both urban and historical points of interest makes Neuchâtel City Hôtel a preferred choice for travelers looking to explore the city's vibrant offerings without the hassle of long commutes.
Guest reviews of Neuchâtel City Hôtel's breakfast reveal a mix of opinions with a recurring theme emphasizing its limited variety and high cost. Many reviewers praised the breakfast for being good, tasty and fresh, often commenting on the quality of the pastries and the overall completeness of the spread despite its lack of hot items. Guests appreciated the sufficient and functional nature of the breakfast, describing it as adequate for a short stay or a business trip with some highlighting the beautiful presentation of the dishes.
However, the price of the breakfast, typically at 22 CHF per person, was highlighted as exorbitant and not justified by the selection offered. Consistent concerns involved the breakfast being minimal, basic and even meager in terms of variety and quantity. Several reviews pointed out the absence of crucial items, such as hot dishes, yogurt, fruits and cheese, leading to a disappointing experience for some, particularly those with dietary restrictions.
Additionally, issues like breakfast items not being replenished, limited choices, the buffet being quickly used up and long waits for essential items like bread further contributed to the discontent. Despite these drawbacks, a substantial number of guests still found the breakfast to be good or very good, making it a decent option, particularly given the hotel's good location and overall good service.
In summary, while the breakfast at Neuchâtel City Hôtel has its strengths, particularly in presentation and basic quality, the limited variety and high cost are significant downsides noted by many guests.
Dinner experiences at the Neuchâtel City Hôtel appear to be quite varied according to guest reviews. When available, the hotel's restaurant is noted for its quality food and some guests found their dinner to be good or even excellent. Particularly praised was an affiliated restaurant offering delicious Italian cuisine, which some guests found very convenient.
However, many reviews also highlighted issues with the hotel’s dining options. There were numerous instances where guests found that the restaurant was closed or unavailable, forcing them to seek alternatives elsewhere. Some found this particularly inconvenient with a few noting that the lack of in-house dining options was unexpected. Additionally, there were mentions of the restaurant service being below expectations with some guests describing the restaurant as very basic or noting the poor quality of food and service.
Overall, while the quality of the food at the hotel's restaurant has received positive remarks, the inconsistency in availability and service levels appears to be a significant drawback.
At 'Neuchâtel City Hôtel', guest reviews predominantly highlight the spaciousness and cleanliness of the rooms. Many guests appreciated the large, bright and comfortable rooms, often mentioning that the rooms were clean and suitably maintained. Some rooms offered beautiful views, including of the lake and were equipped with balconies, adding to the overall pleasant experience.
However, reviews frequently noted that the decor and furnishings were quite dated with repeated mentions of old-fashioned and worn-out interiors. Issues such as uncomfortable bedding, outdated bathrooms and basic room setup were common points of criticism. Some rooms faced problems like unpleasant odors, poor soundproofing and a lack of modern amenities such as air conditioning, which made stays during the hotter months quite uncomfortable.
Despite these drawbacks, the rooms were generally described as functional and adequate for a short stay. Guests appreciated the well-maintained cleanliness and the practical layout, though there were suggestions for renovation and modernization to improve comfort and appeal. The friendly staff and central location between the train station and the old town added positive notes to the overall experience at Neuchâtel City Hôtel.
Guests had mixed experiences with the beds at Neuchâtel City Hôtel. Many guests reported large and comfortable beds, often describing them as very comfortable with quality bedding. The comfort of the beds and mattresses was frequently highlighted with terms like "excellent bed comfort" and "comfy and clean" recurring in reviews.
However, there were notable criticisms as well. Some guests found the beds to be uncomfortably small and narrow, especially in single rooms, often with old or worn-out mattresses. There were several complaints about noisy and squeaky beds with some even mentioning broken bed frames. Issues with hard pillows and protruding springs were also pointed out, affecting the overall comfort for some visitors. While many enjoyed a good night's sleep, others struggled with discomfort due to poor bedding quality and maintenance issues.
The reviews for Neuchâtel City Hôtel reflect a mixed experience when it comes to cleanliness. On a positive note, many guests found their rooms to be very clean with meticulous attention to detail, creating a comfortable and clean environment. The rooms were often described as clean and functional and some guests even found them to be cleaner than expected. The hotel maintained a general cleaning atmosphere and some reviewers appreciated the clean communal areas and overall clean environment.
However, several guests noted significant issues with cleanliness in various parts of the hotel. Bathrooms were frequently criticized for being outdated and not cleaned properly with specific mentions of mold, limescale, dirt and unpleasant odors. Some reviews also pointed out that rooms were not clean upon arrival, showing signs of poor maintenance such as dirty tiles, dusty furniture and unclean bedding. The communal areas and specific facilities like the pool were also mentioned to be below par in terms of cleanliness.
In summary, while many guests enjoyed clean rooms and a neat environment at Neuchâtel City Hôtel, there were noticeable inconsistencies and lapses in maintaining cleanliness, particularly in the bathrooms and some communal areas. This variation in experiences points to a need for improved and consistent cleaning standards across the hotel.
Neuchâtel City Hôtel has received overwhelmingly positive feedback regarding its staff. Numerous reviews emphasize the friendliness and professionalism of the team, noting their warm welcomes and efficient service as key highlights. Guests frequently describe the staff as very attentive, accommodating, helpful and polite. The reception staff, in particular, are often mentioned for being courteous and making guests feel at ease upon arrival.
Many reviews highlight the staff’s dedication to service and their willingness to go above and beyond to assist with any inquiries or requests. The night team and morning staff both receive high praise for their courteous and helpful demeanor. While there are a few mentions of unprofessional behavior at reception, these instances appear to be exceptions rather than the norm.
Overall, guest reviews paint a picture of a hotel staffed by a well-trained, friendly and welcoming team, committed to ensuring a pleasant and comfortable stay for all visitors.
Neuchâtel City Hôtel offers guests a mixed experience when it comes to WiFi connectivity. Many reviews highlight the good and stable internet connection with satisfactory speed and a quality network that is sufficient for work. Guests generally found the Wi-Fi connection reliable and decent for everyday needs, including work-related tasks. However, there are also several mentions of issues such as complicated access systems, weak signals in rooms and occasional problems with obtaining the Wi-Fi code. Some visitors encountered difficulties accessing or maintaining a consistent connection during their stay. Despite these hiccups, the majority appreciated the free internet access provided, which met basic browsing and communication needs.
Parking at the Neuchâtel City Hôtel is a mixed bag. On the positive side, guests appreciated that the hotel offers convenient parking options, including reserved spaces and secure facilities. The central location of the hotel meant that having any sort of parking on-site was deemed highly beneficial. There are both enclosed and exterior parking options with some guests highlighting the proximity and convenience of parking right next to the hotel.
However, the parking system leaves much to be desired. Many guests found the parking situation problematic, noting that the parking spaces were limited and filled up quickly, often requiring them to park further away. Issues with unclear signage and complicated access made finding and using the parking facilities daunting for some. The cost of parking also drew criticism with fees ranging from 20 CHF to a notably expensive 40 CHF per day and there were additional charges linked to parking passes.
The lack of guaranteed or included parking space was a recurring issue with several guests expressing frustration over having to arrange parking upon arrival or park off-site. Some even had to figure out options with nearby public parking lots, which were not always secure or close.
In summary, while the Neuchâtel City Hôtel provides convenient parking for some, the limited and difficult-to-navigate parking options, combined with high costs, resulted in overall dissatisfaction among many guests. Improvements in organization and signage could greatly enhance the parking experience.
The Neuchâtel City Hôtel offers charging facilities for electric vehicles, which guests find good and useful. The hotel also provides a convenient space behind the reception for storing electric bikes, showcasing their commitment to accommodating electric transportation options. However, some guests noted the need for better solutions for unloading luggage and mentioned that not all parking areas have EV charging stations available. Additionally, there is an extra charge for parking, which might be a consideration for those traveling with electric vehicles. Overall, the hotel's provision of EV charging points is positively received, though some improvements could enhance the experience.
Neuchâtel City Hôtel emerges as a reliable option for business travelers seeking convenience and functionality. The hotel's location is praised for being ideal for business purposes, providing good connectivity and access to essential services. Business guests find the value offered to be commendable. The overall suitability for short business stays is highlighted with functional, simple rooms that are sufficient for brief visits.
The presence of helpful reception staff and the convenience of luggage storage are significant positives, especially for early arrivals. The hotel also provides complimentary city tickets and public transportation passes, adding to its appeal for business travelers needing to navigate the city.
WiFi availability is generally noted as good, facilitating work tasks efficiently, although there were isolated issues with connectivity. Despite these strengths, the hotel does face criticisms in areas such as breakfast service, which starts late and presents challenges for business professionals with early schedules. The staff's inflexibility and minimal lighting in the rooms were also pointed out as areas needing improvement.
In essence, Neuchâtel City Hôtel is generally viewed as a practical option for business stays with its excellent location, connectivity and essential amenities, while some service aspects require attention to better cater to the needs of busy professionals.
Neuchâtel City Hôtel is a welcoming option for travelers with canine companions. This dog-friendly hotel allows pets on the premises, ensuring that furry friends are accommodated during the stay. Dogs are allowed in the rooms and the reception is particularly dog-friendly, creating a hospitable environment from check-in to check-out.
Guests, however, should be aware of the fees associated with bringing pets. There's a dog fee of 15.00 francs per night and an additional pet deposit of 100.00 francs is required. Some reviews have mentioned variations in the quoted dog tax, indicating it may be higher than initially stated. Additionally, while dogs are allowed, the hotel does not have a designated area for their needs and some guests have noted a strong smell of dogs.
Overall, Neuchâtel City Hôtel provides essential amenities and services for pet owners, although those traveling with dogs should be prepared for the extra charges and plan accordingly for their pets' necessities.
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Location
The location is described as excellent and strategic, making it an ideal spot for both short and extended stays. Whether visitors are interested in taking a quick stroll to the lake, visiting the city’s historical landmarks or catching a bus or train for further explorations, the hotel's positioning proves to be extremely advantageous.
While several reviews mention that the rooms are basic, the overall sentiment is positive due to the hotel's exceptional position within the city. The staff are often noted as helpful and professional, further complementing the advantageous location.
The combination of accessibility, convenience and proximity to both urban and historical points of interest makes Neuchâtel City Hôtel a preferred choice for travelers looking to explore the city's vibrant offerings without the hassle of long commutes.
Breakfast
However, the price of the breakfast, typically at 22 CHF per person, was highlighted as exorbitant and not justified by the selection offered. Consistent concerns involved the breakfast being minimal, basic and even meager in terms of variety and quantity. Several reviews pointed out the absence of crucial items, such as hot dishes, yogurt, fruits and cheese, leading to a disappointing experience for some, particularly those with dietary restrictions.
Additionally, issues like breakfast items not being replenished, limited choices, the buffet being quickly used up and long waits for essential items like bread further contributed to the discontent. Despite these drawbacks, a substantial number of guests still found the breakfast to be good or very good, making it a decent option, particularly given the hotel's good location and overall good service.
In summary, while the breakfast at Neuchâtel City Hôtel has its strengths, particularly in presentation and basic quality, the limited variety and high cost are significant downsides noted by many guests.
Dinner
However, many reviews also highlighted issues with the hotel’s dining options. There were numerous instances where guests found that the restaurant was closed or unavailable, forcing them to seek alternatives elsewhere. Some found this particularly inconvenient with a few noting that the lack of in-house dining options was unexpected. Additionally, there were mentions of the restaurant service being below expectations with some guests describing the restaurant as very basic or noting the poor quality of food and service.
Overall, while the quality of the food at the hotel's restaurant has received positive remarks, the inconsistency in availability and service levels appears to be a significant drawback.
Rooms
However, reviews frequently noted that the decor and furnishings were quite dated with repeated mentions of old-fashioned and worn-out interiors. Issues such as uncomfortable bedding, outdated bathrooms and basic room setup were common points of criticism. Some rooms faced problems like unpleasant odors, poor soundproofing and a lack of modern amenities such as air conditioning, which made stays during the hotter months quite uncomfortable.
Despite these drawbacks, the rooms were generally described as functional and adequate for a short stay. Guests appreciated the well-maintained cleanliness and the practical layout, though there were suggestions for renovation and modernization to improve comfort and appeal. The friendly staff and central location between the train station and the old town added positive notes to the overall experience at Neuchâtel City Hôtel.
Beds
However, there were notable criticisms as well. Some guests found the beds to be uncomfortably small and narrow, especially in single rooms, often with old or worn-out mattresses. There were several complaints about noisy and squeaky beds with some even mentioning broken bed frames. Issues with hard pillows and protruding springs were also pointed out, affecting the overall comfort for some visitors. While many enjoyed a good night's sleep, others struggled with discomfort due to poor bedding quality and maintenance issues.
Cleanliness
However, several guests noted significant issues with cleanliness in various parts of the hotel. Bathrooms were frequently criticized for being outdated and not cleaned properly with specific mentions of mold, limescale, dirt and unpleasant odors. Some reviews also pointed out that rooms were not clean upon arrival, showing signs of poor maintenance such as dirty tiles, dusty furniture and unclean bedding. The communal areas and specific facilities like the pool were also mentioned to be below par in terms of cleanliness.
In summary, while many guests enjoyed clean rooms and a neat environment at Neuchâtel City Hôtel, there were noticeable inconsistencies and lapses in maintaining cleanliness, particularly in the bathrooms and some communal areas. This variation in experiences points to a need for improved and consistent cleaning standards across the hotel.
Staff
Many reviews highlight the staff’s dedication to service and their willingness to go above and beyond to assist with any inquiries or requests. The night team and morning staff both receive high praise for their courteous and helpful demeanor. While there are a few mentions of unprofessional behavior at reception, these instances appear to be exceptions rather than the norm.
Overall, guest reviews paint a picture of a hotel staffed by a well-trained, friendly and welcoming team, committed to ensuring a pleasant and comfortable stay for all visitors.
Wi-Fi
Parking
However, the parking system leaves much to be desired. Many guests found the parking situation problematic, noting that the parking spaces were limited and filled up quickly, often requiring them to park further away. Issues with unclear signage and complicated access made finding and using the parking facilities daunting for some. The cost of parking also drew criticism with fees ranging from 20 CHF to a notably expensive 40 CHF per day and there were additional charges linked to parking passes.
The lack of guaranteed or included parking space was a recurring issue with several guests expressing frustration over having to arrange parking upon arrival or park off-site. Some even had to figure out options with nearby public parking lots, which were not always secure or close.
In summary, while the Neuchâtel City Hôtel provides convenient parking for some, the limited and difficult-to-navigate parking options, combined with high costs, resulted in overall dissatisfaction among many guests. Improvements in organization and signage could greatly enhance the parking experience.
EV charging stations
Business
The presence of helpful reception staff and the convenience of luggage storage are significant positives, especially for early arrivals. The hotel also provides complimentary city tickets and public transportation passes, adding to its appeal for business travelers needing to navigate the city.
WiFi availability is generally noted as good, facilitating work tasks efficiently, although there were isolated issues with connectivity. Despite these strengths, the hotel does face criticisms in areas such as breakfast service, which starts late and presents challenges for business professionals with early schedules. The staff's inflexibility and minimal lighting in the rooms were also pointed out as areas needing improvement.
In essence, Neuchâtel City Hôtel is generally viewed as a practical option for business stays with its excellent location, connectivity and essential amenities, while some service aspects require attention to better cater to the needs of busy professionals.
Dog Friendly
Guests, however, should be aware of the fees associated with bringing pets. There's a dog fee of 15.00 francs per night and an additional pet deposit of 100.00 francs is required. Some reviews have mentioned variations in the quoted dog tax, indicating it may be higher than initially stated. Additionally, while dogs are allowed, the hotel does not have a designated area for their needs and some guests have noted a strong smell of dogs.
Overall, Neuchâtel City Hôtel provides essential amenities and services for pet owners, although those traveling with dogs should be prepared for the extra charges and plan accordingly for their pets' necessities.
No, Neuchâtel City Hôtel doesn't have any pool.
No, a spa isn't available at Neuchâtel City Hôtel.
Yes, Neuchâtel City Hôtel welcomes dogs.
Yes, parking facilities are available at Neuchâtel City Hôtel.
No, Neuchâtel City Hôtel doesn't have a gym.
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