Hôtel Alpes & Lac
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Summary of reviewsHôtel Alpes & Lac in Neuchâtel receives largely positive feedback from its guests, making it a preferred choice for visitors seeking quality accommodations with beautiful surroundings and convenient facilities. The hotel's prime location next to the train station allows easy access to the city center, coupled with stunning views of Lake Neuchâtel from many rooms and the terrace. The availability of nearby parking options, the provision of a free public transport card and the funicular's convenience make it even more appealing to travelers.
Guests appreciate the breakfast experience, describing it as delicious, varied and plentiful with high-quality offerings, although there are suggestions for more diverse options and improvements. The dining experience receives mixed reviews with many praising the quality of the food and the picturesque terrace, while others see room for enhancement in terms of variety and service during dinner.
The rooms are noted for their spaciousness, modern amenities and cleanliness. The lake-facing rooms, in particular, offer breathtaking views that enhance the stay. While some rooms facing the street may be noisier and lack air conditioning, overall, the accommodations are comfortable and charming, particularly suited for business travelers or those seeking a scenic retreat.
Hôtel Alpes & Lac stands out for its impeccable cleanliness with many guests commending the spotless and well-maintained rooms and shared areas, ensuring a pleasant and inviting environment. The staff receive high praise for their warmth, efficiency and professional demeanor, contributing significantly to the positive experience of guests. Their friendliness and attentiveness from check-in to departure create an atmosphere of genuine hospitality.
The free WiFi is generally reliable and appreciated, adding to the convenience of the stay. Although there are occasional issues with slow speeds in certain areas, most guests find the internet service satisfactory. Parking options near the hotel are deemed convenient with various affordable solutions and secure bicycle parking, despite minor challenges in access at times.
Families find Hôtel Alpes & Lac suitable for their needs, appreciating the spacious family rooms and engaging activities like biking. The beds receive mostly positive feedback for their comfort and quality, although some guests note preferences for different firmness levels and issues with bedding specifics.
As a three-star hotel, Hôtel Alpes & Lac meets and often exceeds expectations. While the facilities are basic, they are well-executed, comfortable and clean, providing good value for money. Its central location, combined with practical amenities and scenic views, ensures that guests find their stay both enjoyable and memorable.
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Guests appreciate the breakfast experience, describing it as delicious, varied and plentiful with high-quality offerings, although there are suggestions for more diverse options and improvements. The dining experience receives mixed reviews with many praising the quality of the food and the picturesque terrace, while others see room for enhancement in terms of variety and service during dinner.
The rooms are noted for their spaciousness, modern amenities and cleanliness. The lake-facing rooms, in particular, offer breathtaking views that enhance the stay. While some rooms facing the street may be noisier and lack air conditioning, overall, the accommodations are comfortable and charming, particularly suited for business travelers or those seeking a scenic retreat.
Hôtel Alpes & Lac stands out for its impeccable cleanliness with many guests commending the spotless and well-maintained rooms and shared areas, ensuring a pleasant and inviting environment. The staff receive high praise for their warmth, efficiency and professional demeanor, contributing significantly to the positive experience of guests. Their friendliness and attentiveness from check-in to departure create an atmosphere of genuine hospitality.
The free WiFi is generally reliable and appreciated, adding to the convenience of the stay. Although there are occasional issues with slow speeds in certain areas, most guests find the internet service satisfactory. Parking options near the hotel are deemed convenient with various affordable solutions and secure bicycle parking, despite minor challenges in access at times.
Families find Hôtel Alpes & Lac suitable for their needs, appreciating the spacious family rooms and engaging activities like biking. The beds receive mostly positive feedback for their comfort and quality, although some guests note preferences for different firmness levels and issues with bedding specifics.
As a three-star hotel, Hôtel Alpes & Lac meets and often exceeds expectations. While the facilities are basic, they are well-executed, comfortable and clean, providing good value for money. Its central location, combined with practical amenities and scenic views, ensures that guests find their stay both enjoyable and memorable.
Family Friendly Hotel
This hotel is conveniently located near the train station and offers excellent access to transportation. It provides kids' meals and family rooms. The location and amenities make it a practical choice for families exploring the area.
Business Hotel
Hôtel Alpes & Lac provides amenities like a business center and conference rooms. It is also close to the train station for easy transportation.
Hotel with Parking
While not having private parking, the hotel offers a preferential rate for the public parking at the train station, which is located directly opposite the hotel.
3-Star Hotel
This hotel is located opposite the main train station, offering convenience and accessibility. It provides comfortable rooms with free Wi-Fi and overlooks Neuchâtel's rooftops or Lake Neuchâtel. Guests appreciate the location, cleanliness, and value for money.
Hotel near Golf Courses
Historic Hotel
Hotel for Honeymoon
Guest Reviews
Hôtel Alpes & Lac enjoys a prime location in Neuchâtel, attracting guests with its strategic position right next to the train station. This convenience is ideal for travelers relying on public transportation, ensuring easy access to the city center and other attractions. The location offers more than just practicality; many reviews highlight the breathtaking views of Lake Neuchâtel visible from the rooms and the terrace, enhancing the overall stay experience.
Guests also appreciate the quick access to amenities such as parking facilities and the free public transport card provided by the hotel. The funicular nearby further simplifies travel down to the city center, making exploration effortless. Additionally, the hotel's setting above Neuchâtel provides panoramic views of the lake and the city, especially from the upper floors.
Overall, the hotel's central and well-connected location, combined with beautiful surroundings and convenient facilities, makes it a standout choice for visitors to Neuchâtel.
The breakfast experience at Hôtel Alpes & Lac has received a variety of feedback from guests. Many guests praised the breakfast for being delicious and varied, making mention of excellent croissants and chocolate pastries. The extensive and high-quality offerings are highlighted with some guests describing it as a perfect start to the day, especially with the added benefit of enjoying it on the terrace overlooking the lake.
The breakfast is often described as very good, plentiful and substantial, meeting the expectations of a 3-star hotel. There is a good selection of items with fresh and regional products being a notable feature. Some guests appreciated the flexibility of breakfast hours and found the service efficient.
However, a number of reviews suggest room for improvement with some guests noting that the breakfast options could be more diverse and include hot dishes like scrambled eggs. There were comments on the limited and sometimes basic selection and a few guests felt the breakfast was overpriced for what was offered. Issues like no vegan options, expired yogurt and a half-empty buffet were also mentioned. Despite these critiques, the overall sentiment remains positive with many guests finding the breakfast experience enjoyable and satisfactory.
Hôtel Alpes & Lac offers a dining experience that has mixed reviews from its guests. The restaurant itself is often praised for its high-quality ingredients, excellent food and great cuisine. Lunches, especially at La Terrace, are highlighted as being particularly good. The service is described as excellent, albeit with some rustic charm and the presentation of dishes on the small seasonal menu often pleasantly surprises diners.
However, the dinner experience receives varied feedback. While some guests find the dinner options at the restaurant satisfactory and even commend the quality of specific dishes like tartare, others feel that the offerings could be more varied and the quality improved, especially considering the price. The atmosphere in the dining room, both for dinner and breakfast, has been compared unfavorably to that of a canteen by some guests.
Service during dinner has room for improvement with comments noting a lack of attentiveness, such as the absence of simple condiments on the table. Although some dinners are described as decent, others are met with disappointment. Despite these critiques, many agree that the restaurant overall maintains a good standard with a beautiful terrace adding to the dining experience.
At Hôtel Alpes & Lac, guests can expect a mix of modernity and charm in their room accommodations. Many highlight the spaciousness of the rooms with several guests expressing delight in the large, airy feel, especially those in the older part of the hotel and the newly renovated sections. The rooms are generally clean, well-decorated and equipped with modern amenities such as coffee machines and sizable bathrooms, some even featuring bathtubs.
The standout feature for many is the breathtaking view of Lake Neuchatel from the lake-facing rooms and balconies, which adds a special touch to the stay. However, not all rooms are equal; some can be cramped, especially single rooms or those facing the street, which can also be noisier.
Despite the modern renovations, some rooms still show signs of wear and issues like poor soundproofing and lack of air conditioning in certain areas, resulting in rooms being too warm at times. Yet, the overall sentiment leans towards positive, appreciating the clean, functional spaces and the proximity to the city center. This hotel proves to be a comfortable and charming option, particularly for business travelers or those seeking a serene lake view.
Hôtel Alpes & Lac appears to offer a predominantly positive experience regarding its beds and bedding with numerous guests praising the comfort and cleanliness. Many reviews specifically highlight the beds as being comfortable, clean and of good quality with mentions of clean linens and fresh bedding contributing to a restful sleep. A few guests note the firmness of the beds and describe the bedding as high-quality and impeccable.
However, not all reviews are glowing, as some guests found the beds to be on the smaller side or too soft, which affected their comfort. There are also mentions of plastic underlays and very tall pillows that caused discomfort for some visitors. Despite these few negatives, the overall consensus suggests that the beds at Hôtel Alpes & Lac are largely satisfactory and contribute to a pleasant stay.
Hôtel Alpes & Lac is highly praised for its cleanliness according to guest reviews. Visitors frequently commend the hotel for its very clean and well-maintained rooms with phrases like "impeccable cleanliness," "super clean rooms," and "clean and comfortable" recurring often. Many guests appreciate the modern and elegant style of the rooms, which are described as tidy, bright and spacious. The bathrooms receive particular mention for being clean and dust-free.
While the majority of reviews highlight a spotless environment, a few guests note areas that could benefit from improved cleanliness. Instances of visible wear and occasional stains in bathrooms suggest that some rooms may need more attention. Additionally, the dining area has been mentioned as needing better upkeep. Despite these occasional remarks, the overall sentiment regarding housekeeping is overwhelmingly positive. Superlatives such as "spick and span," "well-maintained," and "tidy" encapsulate guests' experiences at the hotel.
The hotel's shared areas also maintain a high standard of cleanliness, contributing to a pleasant stay. Whether enjoying a beautiful view of Lake Neuchatel or relaxing in the room, guests frequently find the environment clean and inviting. Overall, Hôtel Alpes & Lac stands out for its dedication to maintaining a clean and comfortable atmosphere for its guests.
Visitors to Hôtel Alpes & Lac consistently commend the hotel's staff for their warmth, efficiency and professionalism. Guests emphasized multiple times how friendly and helpful the staff were, contributing greatly to their positive experiences. The reception team, in particular, received notable mentions for being welcoming, cheerful and attentive. Visitors appreciated how smoothly check-ins were handled and the flexibility displayed by the staff.
The breakfast staff were also highly praised for their excellent attention and service. The willingness of the team to accommodate specific needs, such as bike trailer storage, further highlights their dedication. Multilingual capabilities and a courteous demeanor were also recognized as significant positives.
Moreover, several testimonials highlighted the overall atmosphere of friendliness that pervaded the hotel with staff members regularly going above and beyond to ensure guest satisfaction. The service was described as not just efficient but also personable, making guests feel genuinely cared for throughout their stay.
In summary, the consensus among guests suggests that the staff at Hôtel Alpes & Lac significantly enhance the overall experience with their exceptional hospitality, creating a welcoming environment from check-in to departure.
Guests at Hôtel Alpes & Lac generally report a positive experience with the hotel's WiFi. Descriptions frequently emphasize the quality with many noting that the WiFi is fast, reliable and has a strong signal. Several reviews highlight that the internet connection works well overall and maintains good quality. While a few guests mention occasional slow speeds or weak signals in certain areas, the overall consensus is that the WiFi service is satisfactory and functional for most needs. Free WiFi is another appreciated feature, adding to the convenience for guests staying at the hotel.
Hôtel Alpes & Lac provides a range of convenient parking options for its guests. While there isn't private parking on-site, the hotel offers several alternatives that ease the parking experience. One notable advantage is the discounted rate for parking at the nearby train station, which is just a short walk away. Many guests appreciate the reasonable and sometimes free parking solutions arranged by the hotel, including vouchers and free street parking. The underground parking garage close to the hotel is highlighted as a practical and affordable option. Additionally, there are various good public parking options with reduced rates, ensuring that parking is generally satisfactory and easily manageable. Bicycle parking is also secure, catering to those traveling with bikes. Despite a few reports of tricky access and occasional difficulties in finding a spot, the overall parking situation is considered convenient and well managed.
Hôtel Alpes & Lac has garnered positive feedback for its family-friendly atmosphere and accommodations. Families staying at the hotel appreciate the warm and friendly welcome they receive upon arrival. The hotel offers spacious and luxurious family rooms that are perfect for ensuring comfort during a family stay. One of the highlights noted is the availability of biking activities, which adds to the appeal for families looking for engaging outdoor options. Overall, Hôtel Alpes & Lac is highly recommended for those traveling with children, making it a suitable choice for a memorable family vacation.
Hôtel Alpes & Lac in Neuchatel is well-regarded for its performance as a three-star establishment. Guests frequently note that the hotel lives up to expectations for its category with many describing it as very good or great for a three-star hotel. The rooms are simple but adequate and the amenities are typical of a hotel in this range. While the facility itself is somewhat old, it remains comfortable, clean and well-conditioned, ensuring that guests sleep well and find value for their money. Its prime location, offering a lake view and convenient access to the city, is also appreciated. Although the services and accommodations are basic, they are well-executed and meet the standards expected for a three-star hotel, making it a solid choice for visitors looking for a decent and budget-friendly option in Neuchatel.
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Location
Guests also appreciate the quick access to amenities such as parking facilities and the free public transport card provided by the hotel. The funicular nearby further simplifies travel down to the city center, making exploration effortless. Additionally, the hotel's setting above Neuchâtel provides panoramic views of the lake and the city, especially from the upper floors.
Overall, the hotel's central and well-connected location, combined with beautiful surroundings and convenient facilities, makes it a standout choice for visitors to Neuchâtel.
Breakfast
The breakfast is often described as very good, plentiful and substantial, meeting the expectations of a 3-star hotel. There is a good selection of items with fresh and regional products being a notable feature. Some guests appreciated the flexibility of breakfast hours and found the service efficient.
However, a number of reviews suggest room for improvement with some guests noting that the breakfast options could be more diverse and include hot dishes like scrambled eggs. There were comments on the limited and sometimes basic selection and a few guests felt the breakfast was overpriced for what was offered. Issues like no vegan options, expired yogurt and a half-empty buffet were also mentioned. Despite these critiques, the overall sentiment remains positive with many guests finding the breakfast experience enjoyable and satisfactory.
Dinner
However, the dinner experience receives varied feedback. While some guests find the dinner options at the restaurant satisfactory and even commend the quality of specific dishes like tartare, others feel that the offerings could be more varied and the quality improved, especially considering the price. The atmosphere in the dining room, both for dinner and breakfast, has been compared unfavorably to that of a canteen by some guests.
Service during dinner has room for improvement with comments noting a lack of attentiveness, such as the absence of simple condiments on the table. Although some dinners are described as decent, others are met with disappointment. Despite these critiques, many agree that the restaurant overall maintains a good standard with a beautiful terrace adding to the dining experience.
Rooms
The standout feature for many is the breathtaking view of Lake Neuchatel from the lake-facing rooms and balconies, which adds a special touch to the stay. However, not all rooms are equal; some can be cramped, especially single rooms or those facing the street, which can also be noisier.
Despite the modern renovations, some rooms still show signs of wear and issues like poor soundproofing and lack of air conditioning in certain areas, resulting in rooms being too warm at times. Yet, the overall sentiment leans towards positive, appreciating the clean, functional spaces and the proximity to the city center. This hotel proves to be a comfortable and charming option, particularly for business travelers or those seeking a serene lake view.
Beds
However, not all reviews are glowing, as some guests found the beds to be on the smaller side or too soft, which affected their comfort. There are also mentions of plastic underlays and very tall pillows that caused discomfort for some visitors. Despite these few negatives, the overall consensus suggests that the beds at Hôtel Alpes & Lac are largely satisfactory and contribute to a pleasant stay.
Cleanliness
While the majority of reviews highlight a spotless environment, a few guests note areas that could benefit from improved cleanliness. Instances of visible wear and occasional stains in bathrooms suggest that some rooms may need more attention. Additionally, the dining area has been mentioned as needing better upkeep. Despite these occasional remarks, the overall sentiment regarding housekeeping is overwhelmingly positive. Superlatives such as "spick and span," "well-maintained," and "tidy" encapsulate guests' experiences at the hotel.
The hotel's shared areas also maintain a high standard of cleanliness, contributing to a pleasant stay. Whether enjoying a beautiful view of Lake Neuchatel or relaxing in the room, guests frequently find the environment clean and inviting. Overall, Hôtel Alpes & Lac stands out for its dedication to maintaining a clean and comfortable atmosphere for its guests.
Staff
The breakfast staff were also highly praised for their excellent attention and service. The willingness of the team to accommodate specific needs, such as bike trailer storage, further highlights their dedication. Multilingual capabilities and a courteous demeanor were also recognized as significant positives.
Moreover, several testimonials highlighted the overall atmosphere of friendliness that pervaded the hotel with staff members regularly going above and beyond to ensure guest satisfaction. The service was described as not just efficient but also personable, making guests feel genuinely cared for throughout their stay.
In summary, the consensus among guests suggests that the staff at Hôtel Alpes & Lac significantly enhance the overall experience with their exceptional hospitality, creating a welcoming environment from check-in to departure.
Wi-Fi
Parking
Family
3 Star
No, Hôtel Alpes & Lac doesn't have any pool.
No, a spa isn't available at Hôtel Alpes & Lac.
No, Hôtel Alpes & Lac doesn't allow dogs.
Yes, parking facilities are available at Hôtel Alpes & Lac.
No, Hôtel Alpes & Lac doesn't have a gym.
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