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Summary of reviewsThe Kigali Serena Hotel is a great choice for a luxurious and relaxing stay in Kigali. Guests raved about the exceptional breakfast with great food choices and many venue options to choose from. The rooms are beautiful with generously-sized and well-stocked amenities, although some minor issues were noted. The staff are exceptional with friendly and welcoming attitudes that really make a difference. The outdoor pool is a highlight with large size and great views, allowing guests to soak up the sun and enjoy the hotel's serene atmosphere. Despite some needed renovations and updates, the Kigali Serena Hotel is definitely worth a visit. Show more
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Categories
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel for Yoga
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Room Types
Standard Double or Twin RoomThis twin/double room's standout feature is the private pool. Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. Boasting a terrace, this twin/double room also offers air conditioning, a minibar and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe Double RoomThis double room features a private pool. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room has air conditioning, a minibar, a flat-screen TV with satellite channels and a terrace. The unit has 3 beds.
Superior Double RoomThis double room offers a private pool. A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are featured in this spacious double room. The unit offers 3 beds.
If you're looking for a hotel with an exceptional breakfast, look no further than the Kigali Serena Hotel. Guests raved about the variety of food with many eating venue options to choose from. There were great choices of food, including a really amazing Juice that guests loved. The breakfast buffet was so good, varied and tasty with excellent breakfast options and very good choice. Guests also appreciated the wide variety of food available at the breakfast buffet, including good croissants. Overall, the breakfast at the Kigali Serena Hotel was a super amazing experience with many guests absolutely loving the variety of food on offer. Bon petit déjeuner copieux indeed!
Rooms
The Kigali Serena Hotel boasts beautiful rooms with pool views, generously-sized and well-stocked with amenities. However, some guests noted that certain elements of the facilities, such as light switches and door closures, were showing their age. While some minor issues like broken door locks in the women's changing room were mentioned, they did affect the 5-star feel of the hotel. Nonetheless, the lovely gardens and grounds, along with the spacious rooms, made up for these minor inconveniences. A super comfy bed and excellent room with a view of the pool were highlights for guests, though some noted issues with lumpy beds and dated outlets. All in all, despite some needed renovations and updates, the hotel and rooms themselves were beautiful and amazing.
Staff
If you're looking for a hotel with exceptional customer service, look no further than Kigali Serena Hotel. The staff here are absolutely the best with friendly and welcoming attitudes that really make a difference. You'll feel taken care of from the moment you arrive with Davis, the concierge manager, going above and beyond to make your stay as comfortable as possible. And while there were a few hiccups - like a mixup with the cleaning staff - the responsive and professional staff quickly made things right. Whether you're interested in the staff, the services or the location, Kigali Serena Hotel is definitely worth a visit.
Pool
If you're looking for a luxurious and relaxing stay in Kigali, the Serena Hotel is a top pick. The hotel's outdoor pool is the perfect place to unwind and soak up the sun. Guests have praised the pool's large size and great views, allowing you to take a break from the hustle and bustle of the city. The pool area is also a great place to lounge and enjoy the hotel's serene atmosphere. Rooms facing the pool are particularly enjoyable with guests raving about the super comfy beds and spacious layouts. Overall, the pool at the Kigali Serena Hotel is a must-visit during your stay.
Yes, Kigali Serena Hotel has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Kigali Serena Hotel.
No, Kigali Serena Hotel doesn't allow dogs.
Yes, parking facilities are available at Kigali Serena Hotel.