Kigali Serena Hotel
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Summary of reviewsThe Kigali Serena Hotel is a great choice for a luxurious and relaxing stay in Kigali. Guests raved about the exceptional breakfast with great food choices and many venue options to choose from. The rooms are beautiful with generously-sized and well-stocked amenities, although some minor issues were noted. The staff are exceptional with friendly and welcoming attitudes that really make a difference. The outdoor pool is a highlight with large size and great views, allowing guests to soak up the sun and enjoy the hotel's serene atmosphere. Despite some needed renovations and updates, the Kigali Serena Hotel is definitely worth a visit.
Categories
Hotel near Golf Courses
Kigali Serena Hotel provides luxury accommodations and is located within a reasonable distance of Kigali Golf Club. While not directly on a golf course, its high-end amenities, including a spa and fine dining, offer a premium experience for golf travelers seeking comfort and convenience.
Hotel for Honeymoon
Centrally located and offers luxury accommodations. The hotel has multiple dining options and provides a relaxing atmosphere for couples. It is well-suited for those looking to explore Kigali's attractions.
Hotel with Spa
This hotel provides a sophisticated spa experience with a blend of modern techniques and traditional African therapies. Guests can enjoy a variety of treatments, including massages, facials, and body wraps, in a serene and luxurious setting.
Family Friendly Hotel
Offers a wide range of family-friendly room options, children's dining, babysitting, a swimming pool, extensive gardens, books, and board games. It is also near museums and cultural sights, providing both relaxation and enriching experiences for families.
Romantic Hotel
Known for its exceptional service and elegant atmosphere, Kigali Serena offers a romantic escape with its beautiful waterfall feature, large swimming pool, and spa. The spacious rooms with balconies provide a private space to enjoy the views, while the international restaurants offer intimate dining options.
Hotel with Swimming Pool
Kigali Serena Hotel provides a blend of Rwandan heritage and contemporary comfort. The hotel features a landscaped pool, exquisite health spa, and exceptional service, making it a top choice for discerning travelers.
Pool Lap Lanes Outdoor Pool
Business Hotel
Kigali Serena Hotel features a state-of-the-art conference center, a 500-seat auditorium, and a ballroom, making it suitable for various business and social events. The hotel provides a blend of Rwandan heritage with contemporary comfort, offering 148 sophisticated rooms. It also has a tropically landscaped pool and a spa.
Hotel with Parking
This hotel offers secure on-site parking with dedicated spaces for guests. Its central location makes it convenient, and the parking area is well-guarded. The availability of parking adds significant value for travelers with their own transportation.
Accessible Hotel
Kigali Serena Hotel offers wheelchair accessibility throughout its grounds. It provides a hydraulic lift for access between floors and ramps and elevators for accessing conference halls. Accessible bathrooms, auditory guidance, and an emergency cord in the bathroom are available. Wheelchair-accessible parking is also provided.
Hotel with Gym
Kigali Serena Hotel is known for its outstanding gym facilities. The hotel's fitness center provides a range of equipment for cardio and strength training, along with a serene atmosphere for a focused workout.
5-Star Hotel
Kigali Serena Hotel blends Rwandan heritage with contemporary comfort. It offers spacious rooms with desks, tables, bathtubs, and balconies. Guests can enjoy a waterfall, lounge area, large swimming pool, and gym.
Hotel with Outdoor Pool
This hotel is known for its exceptional service, elegant accommodations, and a relaxing outdoor pool area. It provides a luxurious experience with well-maintained facilities, making it a top choice for discerning travelers.
Hotel with Pool Lap Lanes
This hotel might provide suitable swimming facilities for lap swimming.
Luxury Hotel
Hotel for Yoga
Guest Reviews
If you're looking for a hotel with an exceptional breakfast, look no further than the Kigali Serena Hotel. Guests raved about the variety of food with many eating venue options to choose from. There were great choices of food, including a really amazing Juice that guests loved. The breakfast buffet was so good, varied and tasty with excellent breakfast options and very good choice. Guests also appreciated the wide variety of food available at the breakfast buffet, including good croissants. Overall, the breakfast at the Kigali Serena Hotel was a super amazing experience with many guests absolutely loving the variety of food on offer. Bon petit déjeuner copieux indeed!
The Kigali Serena Hotel boasts beautiful rooms with pool views, generously-sized and well-stocked with amenities. However, some guests noted that certain elements of the facilities, such as light switches and door closures, were showing their age. While some minor issues like broken door locks in the women's changing room were mentioned, they did affect the 5-star feel of the hotel. Nonetheless, the lovely gardens and grounds, along with the spacious rooms, made up for these minor inconveniences. A super comfy bed and excellent room with a view of the pool were highlights for guests, though some noted issues with lumpy beds and dated outlets. All in all, despite some needed renovations and updates, the hotel and rooms themselves were beautiful and amazing.
If you're looking for a hotel with exceptional customer service, look no further than Kigali Serena Hotel. The staff here are absolutely the best with friendly and welcoming attitudes that really make a difference. You'll feel taken care of from the moment you arrive with Davis, the concierge manager, going above and beyond to make your stay as comfortable as possible. And while there were a few hiccups - like a mixup with the cleaning staff - the responsive and professional staff quickly made things right. Whether you're interested in the staff, the services or the location, Kigali Serena Hotel is definitely worth a visit.
If you're looking for a luxurious and relaxing stay in Kigali, the Serena Hotel is a top pick. The hotel's outdoor pool is the perfect place to unwind and soak up the sun. Guests have praised the pool's large size and great views, allowing you to take a break from the hustle and bustle of the city. The pool area is also a great place to lounge and enjoy the hotel's serene atmosphere. Rooms facing the pool are particularly enjoyable with guests raving about the super comfy beds and spacious layouts. Overall, the pool at the Kigali Serena Hotel is a must-visit during your stay.
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Breakfast
Rooms
Staff
Pool
Yes, Kigali Serena Hotel has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Kigali Serena Hotel.
No, Kigali Serena Hotel doesn't allow dogs.
Yes, parking facilities are available at Kigali Serena Hotel.
Yes, Kigali Serena Hotel has a gym.
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