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Summary of reviewsYOTELAIR London Gatwick Airport is frequently applauded for its exceptional convenience, thanks to its prime location within the South Terminal. Guests find the seamless access to departure gates, check-in counters and transportation options invaluable, making it ideal for early flights or late arrivals. The hotel's proximity to check-in counters and other amenities ensures a stress-free experience and despite its compact room sizes, it provides a comfortable and quiet stay right in the heart of Gatwick Airport.
Dining options at YOTELAIR are positively reviewed for their affordability and quality. Guests appreciate the simple yet well-priced room service meals available 24/7 with popular choices like a hot pesto panini with crisps and drink for £7. Although not all menu items are always available, the efficient delivery of hot food is appreciated. The convenience is further enhanced by nearby restaurants within the terminal and complimentary hot beverages available at all times.
The rooms, modeled as compact pod-style accommodations, are praised for their modernity and clever design. Despite their small size, they maximize functionality with comfortable beds, powerful showers and good climate control. Guests often highlight the cleanliness and cosy feel of these cabins, finding them practical and fit for short stays, especially for single travelers or those with minimal luggage.
Cleanliness across the entire hotel is consistently praised with rooms and bathrooms frequently described as impeccably clean and well-maintained. Occasional minor lapses in housekeeping do not overshadow the general consensus that the property is very clean and organized, contributing to an overall pleasant stay.
The hotel staff receive overwhelmingly positive feedback for their friendly and efficient service. Guests commend the welcoming and professional demeanor of the reception staff, highlighting smooth check-in processes and their willingness to go the extra mile, such as offering to print documents or provide heaters. Despite occasional mentions of disinterested staff, the predominant sentiment is that the staff significantly enhance the guest experience.
Wi-Fi at YOTELAIR is generally reliable, strong and fast, catering well to guests needing connectivity. Although there are sporadic reports of weak signals, the free Wi-Fi is appreciated and considered satisfactory. Complimentary tea, coffee and water further add to the comfort and convenience.
The beds receive high marks for comfort with many guests enjoying good sleep on the memory foam mattresses and soft bedding. Though compact, they are functional and suitable for short stays. Some guests find the elevated bed height challenging, but overall, the beds ensure a restful experience.
While YOTELAIR is a three-star hotel, it offers a functional and modern environment with good value for money. Some minor complaints include noise from early morning staff and cleaners and occasional lapses in hospitality, but for those prioritizing location and efficiency, it provides a satisfactory stay.
Accessibility is a key strength with the hotel's location offering seamless access to flights and essential amenities. Though better signposting from the arrivals hall is suggested, the hotel's overall setup caters well to travelers seeking convenience.
The hotel's minimalist and innovative design garners praise as well, providing a quirky and unique experience akin to a spaceship cabin. This creative concept, coupled with excellent service, makes YOTELAIR a stylish and efficient choice for travelers passing through Gatwick Airport. Show more
Read review summaries for all categories
Categories
Boutique-style Capsule Hotel
Accessible Capsule Hotel
3-Star Capsule Hotel
Room Types
Standard Single CabinEach of these cabins has a 1-metre-wide handmade bed, ideal for one person.
Premium CabinEach cabin has a handmade double bed that converts into a couch at the touch of a button. The premium cabin is suitable for 2 people or someone requiring additional space.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room offers heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Small Single RoomThe unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
The location of 'YOTELAIR London Gatwick Airport' is frequently celebrated by guests for its exceptional convenience, especially for early morning flights or late-night arrivals. Situated within the South Terminal, the hotel offers unparalleled access to departure gates, train stations and amenities. Guests consistently highlight the ease of navigating the airport without the need for shuttle buses, allowing for a stress-free experience. The proximity to check-in counters is particularly appreciated, making it ideal for those with tight schedules. Despite its compact room sizes, the hotel delivers on essentials, providing a comfortable and quiet stay. Overall, YOTELAIR's location offers the perfect solution for travelers seeking convenience and efficiency right in the heart of Gatwick Airport.
Dinner
YOTELAIR London Gatwick Airport offers a range of dining options that generally receive positive feedback from guests. The food available is described as good and well-priced with simple room service meals available at very good prices. The small 24/7 menu includes options like a hot pesto panini with crisps and a drink for £7 and meals priced around £5, which are recommended. While not all menu items are always available, the efficiently delivered hot food is appreciated.
Guests find the hotel’s dinner options better and cheaper compared to those outside the hotel. The convenience of having access to nearby restaurants like Giraffe and the variety of eateries in the terminal enhances the overall dining experience. Despite some limitations, such as the lack of gluten-free options and tea and coffee facilities in room, complimentary hot beverages like tea, coffee and hot chocolate are available at all times, contributing to guest satisfaction.
Rooms
'YOTELAIR London Gatwick Airport' offers compact, pod-style accommodations that are perfect for travelers needing a brief overnight stay before an early flight. The rooms, often described as cabins or capsules, are undeniably small, but they're cleverly designed to maximize functionality in a restricted space. Guests frequently praised the cleanliness and modernity of the rooms, noting that they include basic necessities like comfortable beds, powerful showers and good climate control.
Despite their diminutive size leading to a somewhat cramped and at times claustrophobic experience for some, many found the rooms to be cosy, practical and fit for purpose. These pods are especially handy for single travelers or those with minimal luggage. Accessibility might be an issue due to steps leading to some rooms and sentiments varied regarding the room temperature with reports of both overheating and chilling conditions.
The compact design, reminiscent of a space capsule or boat cabin, delighted those looking for a unique stay. Although not ideal for anyone expecting spacious accommodations or significant storage for luggage, YOTELAIR excels in providing a no-frills, convenient stopover right inside the Gatwick terminal, ensuring a hassle-free departure.
Beds
YOTELAIR London Gatwick Airport offers travelers a unique, cozy stay with a strong focus on comfort and functionality. The beds at this hotel receive consistent praise for their comfort and quality with many guests enjoying a good night's sleep. The memory foam mattresses and soft bedding add to the appeal, ensuring a restful experience for those with early morning flights or overnight layovers. Despite being compact, the beds are designed to be functional with some able to fold up to maximize space within the room.
Guests appreciate the practicality of the beds, noting their suitability for short stays and the convenience they provide. While the compact nature of the beds can be a bit snug for taller individuals, many still find them surprisingly comfortable and manageable for a night. Some rooms offer bunk-style beds which are perfect for those looking for a practical, no-frills sleeping arrangement. The bedding is often highlighted for its cleanliness and the overall cozy ambience it provides.
However, the height of the beds can be a challenge for some with a few guests mentioning that the elevated positioning of the beds might not be ideal for everyone. Yet, for the majority, the height does not detract from the comfort and functionality of the sleeping area. Whether for a brief rest or a full night's sleep, the beds at YOTELAIR London Gatwick Airport consistently deliver a comfortable and quiet respite, making it an appealing option for travelers on the go.
Cleanliness
YOTELAIR London Gatwick Airport has generally received positive feedback regarding its cleanliness. Guests frequently describe the rooms and the property as very clean with phrases like impeccably clean, spotless and sparkling clean being common. Visitors appreciate the cozy and comfortable design, despite the compact room sizes. The cleanliness extends to the bathrooms, which are often mentioned as very clean and well-maintained. The overall functionality and modernity of the facilities also shine through with many guests highlighting the practical and organized layout that accommodates short stays efficiently.
However, there are minor mentions of occasional cleanliness lapses, including some isolated incidents of less-than-perfect housekeeping, such as greasy handprints and glass rings not being entirely wiped. Despite this, the general consensus remains that the property is exceptionally clean and well-kept, making it a convenient and pleasant option for travelers looking for a comfortable and tidy overnight stay right at the airport.
Staff
The staff at YOTELAIR London Gatwick Airport received overwhelmingly positive feedback in guest reviews. Guests frequently mentioned that the staff were welcoming, friendly, helpful and efficient. The reception staff were highlighted for their warm and pleasant demeanor with several comments noting their exceptional professionalism and responsiveness. Many guests found the check-in process to be smooth and quick, attributing this to the helpful and accommodating nature of the staff. The staff's willingness to go the extra mile, such as offering to print documents, providing heaters and arranging complimentary tea, was appreciated by guests.
While most reviews praised the staff for their friendliness and efficiency, a few noted less positive experiences, mentioning instances where staff appeared disinterested or were not very polite. Nonetheless, the majority of guests felt well-looked after with many describing the staff as fantastic, lovely and delightful. The 24-hour reception service was an added convenience, ensuring that assistance was always available.
Overall, despite the occasional negative comment, the hotel staff were considered an asset to the YOTELAIR London Gatwick Airport, contributing significantly to a pleasant stay for many guests.
Wi-Fi
YOTELAIR London Gatwick Airport offers a variety of amenities for guests, particularly when it comes to connectivity. The Wi-Fi generally receives positive remarks for being strong, reliable and fast, making it ideal for those who need to stay connected during their travels. Despite some reports of occasional weak signals and moments when the wifi briefly faltered, most guests found it functional and satisfactory.
The availability of free Wi-Fi in the rooms was appreciated and even though it sometimes had its issues, guests acknowledged that it was workable and tolerable. In addition to free Wi-Fi, guests enjoyed complimentary tea, coffee and water available at the reception, which added to the convenience and comfort of their stay.
There were also mixed reviews about the in-room TVs with some guests experiencing issues like missing remote controls, poor TV signals or malfunctioning sets. However, these issues seemed to be less of a concern compared to the overall positive reception of the Wi-Fi service.
3 Star
YOTELAIR London Gatwick Airport offers a decent and practical option for travelers looking for a convenient short stay within the South Terminal. The hotel is minimalistically styled and functional, providing modern rooms that are clean and not cramped. The efficiency and value of the hotel make it ideal for those needing a simple and comfortable place to rest before or after a flight.
Despite its three-star rating, which reflects both the value and service provided, the hotel has a few drawbacks. Some guests noted the noise from early morning staff and cleaners and others felt that the hospitality was lacking. However, for those prioritizing location and convenience over luxury, YOTELAIR provides a satisfactory and utilitarian experience.
Overall, YOTELAIR London Gatwick Airport meets the basic needs of travelers, offering good value for money, cleanliness and a modern environment, making it a practical choice for its purpose.
Accessible
YOTELAIR London Gatwick Airport is highly praised for its outstanding accessibility, making it an ideal choice for travelers needing convenience. Situated directly inside the Gatwick South Terminal, it provides seamless access to both terminals within minutes. This location proves to be exceptionally convenient for early flights with guests emphasizing how easy it is to access from the airport, train station and the terminal itself.
The hotel's proximity to check-in counters, arrival halls and even nearby coffee shops adds to its appeal. Guests appreciate the ease of dropping off bags the night before, allowing for a hassle-free and cozy stay. The compact rooms, while small, are well-ventilated and designed to maximize space for working and resting, making them perfect for layovers.
Accessibility extends to elderly travelers and those needing elevators, though it should be noted that wheelchair access to rooms may be challenging due to steps. A minor downside is that the entrance could benefit from better signposting from the arrivals hall, but once inside, the location proves to be convenient and quiet.
Overall, YOTELAIR London Gatwick Airport stands out for its super convenient location, making it a preferred choice for travelers seeking easy access to flights and essential amenities.
Boutique-Style
YOTELAIR London Gatwick Airport garners praise for its innovative, minimalist design that serves its purpose efficiently. Guests describe the hotel as a small, stylish retreat with a unique, futuristic aesthetic, likened to staying in a spaceship cabin. The quirky yet comfortable accommodation provides a novel and original experience, ideal for those seeking something different. Its perfect location offers very good access to the Gatwick departure terminal, ensuring convenience for travelers. The hotel is quiet and cosy and the excellent service from the staff enhances the overall stay. Despite some opinions that boutique aspects are lacking, the smart capsule concept and creative design continue to charm visitors.
No, YOTELAIR London Gatwick Airport doesn't have any pool.
No, a spa isn't available at YOTELAIR London Gatwick Airport.
No, YOTELAIR London Gatwick Airport doesn't allow dogs.
No, parking facilities aren't available at YOTELAIR London Gatwick Airport.
No, YOTELAIR London Gatwick Airport doesn't have a gym.