Hampton by Hilton London Gatwick Airport

Horley 51.16144200, -0.17744400 , Longbridge House, North Terminal, Gatwick Airport (Show on Map)
8.2
Very Good


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Summary of reviewsHampton by Hilton London Gatwick Airport is widely praised for its prime location, especially ideal for those with early morning or late night flights. Situated directly inside Gatwick’s North Terminal, the hotel's easy access to the departure area and train station is frequently highlighted by guests, making it extremely convenient and saving valuable time.

Guests generally appreciate the hotel's breakfast, which starts as early as 4 am. The selection, including fresh waffles and good coffee, caters well to early travelers. However, there are some critiques about the quality and variety of the hot food, along with a few comments on the self-service setup and occasional cleanliness issues.

Dinner experiences receive mixed reviews. While some guests were pleased with certain dishes like pizza and steak pie, many found the menu limited and overpriced. The absence of room service and other logistical concerns were also mentioned, calling for improvements in the dining options.

The hotel’s rooms are described as clean, spacious and comfortable with modern amenities and quiet despite the airport locale. Comfort, particularly of the beds, is a recurring theme, enhancing the restful experience for travelers. A few minor inconveniences such as temperature control issues and room layout were noted, but these do not overshadow the overall positive feedback.

Cleanliness is a strong point with both rooms and communal areas being well-maintained and tidy, contributing to a welcoming environment. Staff at the hotel are often praised for their professionalism, helpfulness and friendly demeanor, playing a significant role in ensuring a pleasant stay.

The complimentary WiFi generally garners positive reviews for its reliability and speed, although some guests noted occasional connectivity issues. The hotel’s gym, while small, is appreciated for its 24/7 availability and well-maintained equipment, serving the needs of fitness-conscious travelers.

Parking at the hotel receives mixed feedback. While the proximity of the short-stay car park and valet service is lauded, many guests express dissatisfaction with the high costs and limited on-site options.

Families find the hotel accommodating with spacious rooms and thoughtful amenities enhancing the stay. Although there were some mentions of inadequate room size by a few, the overall sentiment is positive, making it a suitable choice for families.

In summary, Hampton by Hilton London Gatwick Airport stands out for its perfect airport location, state of cleanliness, comfortable accommodations and friendly staff. Breakfast and dinner services show potential but have areas needing improvement. Additional amenities like free WiFi, a gym and various parking options add to the overall convenience, aligning well with the needs of travelers passing through Gatwick Airport.
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Categories
Business Hotel
This hotel offers comfortable accommodations and essential business facilities, perfect for short stays and meetings near Gatwick Airport.

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types
Twin Room This room has a flat-screen TV. There is a large work desk, safe, ironing and tea and coffee facilities. An en suite bathroom has a shower, with towels and complimentary toiletries.

Corner Queen Room with Sofa Bed This room has a flat-screen TV. There is a large work desk, safe, ironing and tea and coffee facilities. An en suite bathroom has a shower, with towels and complimentary toiletries.

Corner Queen Room This room has a flat-screen TV. There is a large work desk, safe, ironing and tea and coffee facilities. An en suite bathroom has a shower, with towels and complimentary toiletries.

Queen Room - Mobility Access This accessible room has a flat-screen TV. There is a large work desk, safe, ironing and tea and coffee facilities. An en suite bathroom with lowered fittings has a shower, towels and complimentary toiletries.

Queen Room This room has a flat-screen TV. There is a large work desk, safe, ironing and tea and coffee facilities. An en suite bathroom has a shower, with towels and complimentary toiletries.

Queen Room with Sofa Bed This room has a flat-screen TV. There is a large work desk, safe, ironing and tea and coffee facilities. An en suite bathroom has a shower, with towels and complimentary toiletries.

Guest Reviews
8.2
Very Good
Location
'Hampton by Hilton London Gatwick Airport' boasts an extremely convenient location, particularly for those with early morning or late night flights. The hotel is situated right inside Gatwick’s North Terminal, providing direct access to the departure area, which is highly praised by guests. It's just steps away from the EasyJet bag drop and check-in desks, making it a prime choice for anyone flying out of this terminal. Guests appreciate how easy it is to walk from the hotel to the terminal, even in bad weather, thanks to the covered walkways. The proximity to the train station also adds to the ease of transit.

Although there are some comments about it being a bit tough to find for newcomers, the location’s convenience for catching flights significantly outweighs this minor setback. The connection between the hotel and the terminal is seamless, allowing guests to save valuable time and avoid the need for extra travel arrangements like taxis. Many reviews highlight the quietness of the rooms despite the hotel’s airport location, ensuring a restful stay before or after flights. Overall, the location is ideal for any traveler passing through Gatwick Airport, offering the perfect blend of convenience and accessibility.

Breakfast
Hampton by Hilton London Gatwick Airport offers an early and convenient breakfast option starting as early as 4 am, catering perfectly to travelers with early flights. Guests often appreciate the range of breakfast choices, including both continental options and a cooked breakfast available later in the morning. The breakfast selection is generally described as varied and plentiful with some highlights being the fresh waffles and good coffee.

Despite the praise, some guests express dissatisfaction with the hot food, which is sometimes served cold or is delayed until 6 am. There are also comments about the lack of variety and limited options, particularly for those with dietary restrictions such as gluten-free or vegan diets. Some aspects of the breakfast like dry scrambled eggs and subpar sausages have faced criticism.

The self-service setup, although offering a good spread, sometimes appears disorganized and there are occasional complaints about the cleanliness of trays and utensils. Service from staff can also be uneven with some guests noting unfriendly or unhelpful interactions.

Overall, while the hotel’s breakfast frequently meets the needs of early travelers and includes a generous selection that many find delicious and satisfactory, there is room for improvement in quality control and variety to better cater to all guests.

Dinner
Dinner at the Hampton by Hilton London Gatwick Airport seems to present a mixed bag of experiences. On the positive side, some guests appreciated the surprisingly good quality of both breakfast and dinner and occasional praises were given for dishes such as pizza and steak pie. Additionally, the restaurant was noted to have efficient—albeit unsmiling—staff and some diners found the meals tasty and freshly cooked.

However, many reviews highlighted more negative aspects. A recurring point was the limited and pricey menu with numerous comments pointing out the lack of variety, especially for vegetarians. Diners frequently mentioned that the food quality did not match the high prices with words like bland, basic and mediocre coming up often. Specific items such as the chicken Caesar salad and fish and chips were singled out for being particularly disappointing.

There were logistical concerns as well, like the absence of room service, no dinner options past a certain time and long waits for meals to arrive. The dining atmosphere was described as cold and unwelcoming and the organization of table service was criticized. Overall, while a few guests found their meals enjoyable, the consensus leans heavily towards needing improvement in both the variety and quality of dinner options offered at the hotel.

Rooms
The rooms at Hampton by Hilton London Gatwick Airport generally receive positive feedback from guests. The rooms are consistently described as clean, spacious and well-appointed with many reviewers highlighting their modern and comfortable ambiance. Guests appreciate the ample space with several comments noting the suitability of the rooms for families.

Comfort is a recurring theme, as the beds are frequently mentioned as being very comfortable, contributing to a good night’s sleep. The bathrooms are modern and clean, although some guests pointed out the basic and small size of certain rooms and bathrooms. Noise levels seem well-managed with many guests noting the quiet environment despite the hotel’s bustling location at the airport.

Some minor inconveniences surfaced, such as occasional issues with room temperature control and difficulty finding the room within the hotel. A few guests also mentioned that some rooms appeared dated and in need of refreshing, but this did not overshadow the generally positive sentiment.

Overall, the hotel provides clean, spacious and comfortable accommodations with modern amenities, making it a convenient choice for travelers requiring an overnight stay near Gatwick Airport.

Beds
The beds at Hampton by Hilton London Gatwick Airport receive a mix of reviews with a significant number of guests praising their comfort. Many describe the beds as very comfortable, super comfy or offering a great night's sleep with some guests highlighting that the beds came with comfortable pillows and clean beddings. The rooms themselves are often noted to be spacious and clean, contributing to a restful stay.

However, the feedback isn't entirely positive. Some reviewers found the beds to be too hard or even uncomfortable, which affected their sleep quality. A few guests mentioned that the beds were positioned too close to the wall, making it awkward to get in and out. There were also comments about the size of some beds being too small for their preference.

Overall, the beds and bedding appear to be a strong point for many guests, providing comfort and aiding in a good night's rest, but they may not meet everyone's specific firmness preferences.

Cleanliness
The Hampton by Hilton London Gatwick Airport has garnered substantial praise for its high cleanliness standards, consistently offering clean and well-maintained accommodations. Numerous guests highlighted that the bathrooms and rooms are spotless and equipped with modern amenities. The hotel itself is described as clean, tidy and welcoming with communal areas maintaining an immaculate condition. The rooms, whether spacious or compact, are noted for their comfort and thoroughness in cleanliness, making for a comfortable stay. The property also benefits from being conveniently located, providing everything needed for a pre-flight stay. While a few critiques on cleanliness were noted, the overarching sentiment reflects a commendable commitment to hygiene and guest comfort. Overall, the hotel provides a tidy, secure and well-kept environment, ideal for travelers needing reliable accommodations near the airport.

Staff
At the Hampton by Hilton London Gatwick Airport, guest feedback overwhelmingly praises the hotel's staff for their exceptional service. The front desk team is notably efficient and friendly, ensuring smooth and welcoming check-in experiences. Throughout the hotel, staff members are described as professional, helpful and attentive, frequently going above and beyond to assist guests with any inquiries or concerns.

Guests highlight the courteous and accommodating nature of the hotel personnel with many noting their willingness to assist with directions, dietary restrictions and other specific needs. The restaurant's staff receive commendations for their diligent and accommodating service, enhancing the overall dining experience.

Instances of exceptional service are frequently noted, as is the staff's ability to provide a warm and friendly atmosphere, contributing to a pleasant stay. Despite a few mentions of less satisfactory encounters, such as occasional rudeness or lack of helpfulness from some staff members, the overall impression remains significantly positive. The hotel staff are described as consistently professional, welcoming and efficient, leaving a lasting positive impression on the guests.

Wi-Fi
Hampton by Hilton London Gatwick Airport offers complimentary WiFi for its guests, delivering good speed and dependable connectivity throughout the hotel, including guest rooms. Many guests experienced fast, stable and reliable internet, allowing for smooth and efficient browsing. However, there are occasional mentions of slow or weak connections in some rooms and a few visitors reported difficulties connecting to the WiFi or inconsistencies in the service. Despite these few issues, the overall sentiment about the WiFi is positive with most guests appreciating the free and capable internet service provided by the hotel.

Gym
The fitness amenities at Hampton by Hilton London Gatwick Airport receive numerous positive remarks. Guests appreciate the hotel's gym, noting it as well-equipped and well-maintained. Many mentioned that the gym, though small, is sufficient for a quick workout and a great bonus for travelers seeking to maintain their fitness routine. It's highlighted as a clean and quiet space, making it convenient for use at any time, given its 24/7 availability. Reviews indicate that the presence of the gym is valued by guests with the equipment meeting their needs despite its compact size. While there were a few comments about the gym being unavailable or non-existent at times, overall feedback emphasizes its utility and convenience.

Parking
Guests of Hampton by Hilton London Gatwick Airport highlight that while there are multiple parking options available, the experience varies significantly. On the positive side, the short-stay car park is praised for its proximity and convenience and valet parking is available for added ease. Guests also found the parking information to be generally clear and appreciated the availability of long-term parking at Maple Parking.

However, many guests expressed dissatisfaction with the high parking fees, citing costs as being quite steep, sometimes reaching £50 per overnight stay. The lack of on-site parking and limited spaces posed challenges for some with signage and directions needing improvement. Specific frustrations included unclear parking policies and difficult-to-find parking spaces. Despite the reasonable rates noted by a few, the overall consensus points to parking being a costly and, at times, inconvenient aspect of staying at the hotel.

Family
Hampton by Hilton London Gatwick Airport is often praised for its family-oriented amenities and overall suitability for families traveling together. Guests have noted that the rooms are incredibly spacious with many finding them large enough to accommodate even larger families comfortably. Several reviews mention that the hotel's staff is particularly accommodating to families, enhancing the overall family-friendly atmosphere.

The hotel's location is appreciated for its convenience, especially when traveling with young children and the area includes thoughtful touches like an area with second-hand books for purchase and free family board games. These small yet significant details contribute to a welcoming environment for families.

While most reviews are positive about the spaciousness and suitability of the family rooms, there are mentions of inconsistencies. Some guests experienced disappointment with the size of the family rooms, feeling they were inadequate for their needs. Despite this, the general consensus suggests that the hotel is a good option for family stays, often described as an excellent place for a short family getaway. The hotel is highly recommended for families looking for a convenient and accommodating stay close to the airport.

Overall, Hampton by Hilton London Gatwick Airport is seen as a family-friendly hotel offering large rooms and helpful amenities, making it a suitable choice for families planning to travel together.

3 Star
Situated conveniently close to the Gatwick Airport, Hampton by Hilton London Gatwick Airport offers a solid three-star experience that meets all standard expectations for its rating. The hotel's facilities and services are satisfactory, providing clean and basic accommodations that suit the needs of weary travelers. The included breakfast, though minimal in variety, is standard for a hotel of this caliber and offers acceptable options to start the day.

Guests find the hotel's location particularly advantageous, eliminating the need for further travel to catch a flight. Furthermore, the surrounding bus terminal enhances its convenience for transit. While the decor might seem a bit outdated and bland, the hotel maintains cleanliness and operational standards.

The service, although at times hampered by a lack of sufficient staff, generally meets the expectations for a three-star establishment. Additional charges for early check-in and a lack of complimentary mineral water in the rooms are noted drawbacks. Nevertheless, the overall experience aligns well with the price range, even if some guests find the cost steep for the level of luxury provided.

Hampton by Hilton London Gatwick Airport stands out as a decent and acceptable choice for a short stay, especially for those prioritizing proximity to the airport over luxurious amenities or cutting-edge decor. In summary, it is a satisfactory option for travelers seeking basic yet dependable accommodations.

Business
Hampton by Hilton London Gatwick Airport is an ideal destination for business travelers. The hotel provides a variety of business-oriented services and facilities that make it a great venue for business stays. The rooms are large and feature desks, creating a suitable work environment. Its professional and equipped facilities, including functional business and conference centers, are highly praised. The reception area is clean, tidy and spacious, offering a welcoming atmosphere.

The hotel’s location is particularly convenient for business travelers, being well connected and easy to get to. It's perfect for those needing to catch an early flight or attend nearby business meetings. Effective communication channels and competent business amenities enhance the overall experience. The quiet rooms ensure a suitable environment for focused work, making it an excellent choice for business stops, events and meetings. Overall, Hampton by Hilton London Gatwick Airport stands out as a practical and well-appointed option for anyone on a business trip.

Accessible
The 'Hampton by Hilton London Gatwick Airport' stands out for its exceptional accessibility features, making it a practical choice for guests with disabilities. Reviews frequently emphasize the hotel's easy access from the terminal with many noting the seamless connection, particularly from the North Terminal. The convenience is further highlighted by accessible corridors and clear signages, ensuring that movement within the hotel is straightforward.

The hotel offers dedicated accessible rooms, which guests found to be well-equipped and accommodating. Feedback on these rooms indicates they are designed with accessibility in mind, featuring appropriate bed heights and other necessary amenities. The overall ease of access, whether to the terminal or within the hotel itself, received positive remarks, making it a reliable option for travelers requiring special accommodations. However, there were isolated concerns, such as the occasional difficulty in finding the hotel initially and a one-time issue with a lift breakdown.

Despite these minor setbacks, the majority of reviews affirm the hotel’s strong commitment to accessibility, which significantly enhances the comfort and convenience for guests with disabilities.


No, Hampton by Hilton London Gatwick Airport doesn't have any pool.

No, a spa isn't available at Hampton by Hilton London Gatwick Airport.

No, Hampton by Hilton London Gatwick Airport doesn't allow dogs.

No, parking facilities aren't available at Hampton by Hilton London Gatwick Airport.

Yes, Hampton by Hilton London Gatwick Airport has a gym.

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