SCP Hilo Hotel
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Summary of reviewsThe SCP Hilo Hotel garners substantial praise for its prime location, appealing to both leisure and business travelers. Overlooking Hilo Bay and Reeds Bay Lagoon, the hotel offers picturesque views, easy access to key attractions like Liliuokalani Gardens and Coconut Island and proximity to the airport—making it a convenient and practical choice for travelers. Central to downtown Hilo, guests appreciate the landscaped grounds, serene environment and the added convenience of free parking.
Although the hotel does not offer breakfast directly on-site, the nearby Coconut Grill provides a well-reviewed, hearty meal option along with lunch and dinner. Complementary beverages such as fresh coffee and kombucha enhance the guest experience and families enjoy additional amenities, like the pool and outdoor gardens. Guests praise the local dining recommendations, which include a variety of close by and excellent restaurants.
The rooms themselves receive mixed reviews: while many appreciate the spaciousness, cleanliness and modern renovations like Japanese toilets and comfortable beds, some find the accommodations outdated and occasionally noisy. Despite issues like small bathrooms or sparse furnishings, overall cleanliness and friendly room service maintain a satisfactory stay.
Visitors commend the hotel’s exemplary cleanliness, both in rooms and common areas with consistently maintained hygiene and diligent housekeeping efforts noted. Despite minor concerns such as rust or dust, the cleanliness is generally excellent with special touches like ceramic cups adding to the hygienic feel.
The exceptional staff at SCP Hilo Hotel consistently enhance the guest experience with their friendliness, attentiveness and local knowledge. Frequent positive interactions and efficient service contribute to a welcoming atmosphere, making the hotel an attractive option for many.
Free and reliable Wi-Fi receives high praise, providing a strong connection throughout the property. The gym, although small, is well-equipped and accompanied by free morning yoga classes, which guests find valuable.
The pool area stands out for its beauty and cleanliness, providing a serene setting that many guests highlight as a hub of enjoyment. Cleanliness, lush landscaping and thoughtful amenities like poolside rooms contribute to a pleasant experience.
Parking at the hotel is another strong point with guests valuing the ample, secure and free parking options available. Despite occasional crowding, the spacious and well-lit parking adds to the hotel’s convenience.
While opinions on the beds vary with some finding them very comfortable and others noting issues like softness and squeakiness, the overall sentiment is positive regarding comfort and sleep quality.
SCP Hilo Hotel combines four-star service with a charming blend of vintage design and modern updates. With friendly staff, well-kept facilities and a strategic location, it offers a well-rounded and satisfactory stay for its guests.
Categories
Although the hotel does not offer breakfast directly on-site, the nearby Coconut Grill provides a well-reviewed, hearty meal option along with lunch and dinner. Complementary beverages such as fresh coffee and kombucha enhance the guest experience and families enjoy additional amenities, like the pool and outdoor gardens. Guests praise the local dining recommendations, which include a variety of close by and excellent restaurants.
The rooms themselves receive mixed reviews: while many appreciate the spaciousness, cleanliness and modern renovations like Japanese toilets and comfortable beds, some find the accommodations outdated and occasionally noisy. Despite issues like small bathrooms or sparse furnishings, overall cleanliness and friendly room service maintain a satisfactory stay.
Visitors commend the hotel’s exemplary cleanliness, both in rooms and common areas with consistently maintained hygiene and diligent housekeeping efforts noted. Despite minor concerns such as rust or dust, the cleanliness is generally excellent with special touches like ceramic cups adding to the hygienic feel.
The exceptional staff at SCP Hilo Hotel consistently enhance the guest experience with their friendliness, attentiveness and local knowledge. Frequent positive interactions and efficient service contribute to a welcoming atmosphere, making the hotel an attractive option for many.
Free and reliable Wi-Fi receives high praise, providing a strong connection throughout the property. The gym, although small, is well-equipped and accompanied by free morning yoga classes, which guests find valuable.
The pool area stands out for its beauty and cleanliness, providing a serene setting that many guests highlight as a hub of enjoyment. Cleanliness, lush landscaping and thoughtful amenities like poolside rooms contribute to a pleasant experience.
Parking at the hotel is another strong point with guests valuing the ample, secure and free parking options available. Despite occasional crowding, the spacious and well-lit parking adds to the hotel’s convenience.
While opinions on the beds vary with some finding them very comfortable and others noting issues like softness and squeakiness, the overall sentiment is positive regarding comfort and sleep quality.
SCP Hilo Hotel combines four-star service with a charming blend of vintage design and modern updates. With friendly staff, well-kept facilities and a strategic location, it offers a well-rounded and satisfactory stay for its guests.
Hotel Taking Steps Towards Sustainability
This hotel is the first property in Hawaii to achieve Silver Benchmarked recognition by EarthCheck, a leading scientific benchmarking and certification group for travel and tourism. It is committed to regenerative practices, eliminating single-use plastics, using eco-friendly materials, and incorporating energy-efficient systems and solar power. Their 'Every Stay Does Good' program supports local beach cleanup and tree planting efforts.
Dog Friendly Hotel
This hotel has a $35 fee per pet per stay and there are no breed or size restrictions. The hotel is a comfortable and welcoming retreat for you and your furry friend.
Business Hotel
This hotel is listed as a business hotel. It provides essential amenities and services for business travelers looking for a comfortable stay.
Hotel with Parking
Guest parking is available and included at this hotel. Self-parking is free of charge. Parking is located behind the hotel.
Hotel with Gym
SCP Hilo Hotel includes a fitness center, supporting guests in maintaining their fitness levels.
Hotel for Yoga
As an SCP Hotel, it likely incorporates wellness elements into its offerings, potentially including yoga spaces or partnerships with local yoga studios.
4-Star Hotel
Located near waterfalls and Hawaii National Volcanoes Park, this hotel offers comfortable accommodations and a swimming pool. It provides a welcoming and 'light' atmosphere.
Hotel with Outdoor Pool
This hotel features an outdoor pool. The pool is noted as being suitable for swimming laps.
Hotel near Golf Courses
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
About SCP Hilo Hotel
License: TA-134-175-3344-01
Guest Reviews
Location
Additionally, the hotel is centrally located, providing easy access to downtown Hilo and a variety of restaurants, cafes and shops. This makes it an ideal base for exploring the eastern side of the Big Island and embarking on day trips to the Hawaii Volcanoes National Park, Akaka Falls and Mauna Kea.
Guests appreciate the beautifully landscaped grounds, peaceful environment and the convenience of free parking. The lobby area and pool are often highlighted as charming spaces to relax and unwind. Despite some minor concerns about noise from the nearby airport, the overall vibe of the hotel is described as inviting and serene, making it a well-rounded choice for travelers.
Breakfast
Additionally, filtered water and kombucha in the lobby have been appreciated as complimentary amenities. Even though some guests expressed a desire for breakfast to be included at the hotel, the availability of high-quality coffee throughout the day has been noted as a pleasant perk. Ultimately, guests find suitable breakfast options close by and appreciate the variety of complimentary beverages available at the hotel.
Dinner
Guests frequently highlight the friendly wait staff and live music, which is a common feature in the hotel’s surroundings. The hotel provides free tea, coffee, water and even kumbucha tastings, adding a thoughtful touch to the guest experience. Central to many dining options, the hotel staff excels in providing great local recommendations, enhancing the overall stay.
Families with kids will appreciate the hotel's amenities, including a great pool and outdoor gardens. The lively atmosphere, coupled with the live music offered almost every night, ensures entertainment and a pleasant ambiance. With its central location, guests find it easy to access nearby beaches and popular spots like The Ponds restaurant, making SCP Hilo Hotel a great base for exploring local culinary delights.
Rooms
However, several reviews indicate issues that could impact guests’ experience. Numerous rooms are described as small, outdated and occasionally noisy, particularly those near the pool or next to the street. The bathrooms, while generally clean, are often noted as being particularly tiny. Additionally, some guests found the rooms sparsely furnished and lacking certain amenities like coffee makers, dressers or safes. The overall soundproofing is frequently criticized with noise from the street, nearby rooms and air conditioners being common complaints.
Despite the drawbacks, the rooms offer good value for money if guests do not mind the minimalist approach. Cleanliness is regularly maintained and the friendly room service contributes to a comfortable stay. For those seeking tranquility and modern comforts, rooms with balconies and recent refurbishments might be the best choice.
Beds
On the contrary, some visitors pointed out that the beds were too soft, leading to discomfort. Complaints included squeaky noises, feeling that the mattresses were well-worn and lumpy and even some instances of broken or flimsy beds. Suggestions for improvement included adding more pillows and updating the mattresses.
Overall, while many guests enjoyed great nights of sleep, others felt improvements are needed to ensure consistent comfort across all rooms.
Cleanliness
The common areas such as the lobby and pool are frequently mentioned as being beautifully maintained. Despite some mentions of dated rooms and occasional issues like rust in bathtubs or minor dust, guests generally find the cleanliness to be excellent. Many describe the rooms as clean, comfortable and practical with some noting that this hotel offers the cleanest rooms they've seen in years.
Amenities such as ceramic cups for coffee and water add a hygienic touch. Housekeeping services are noted to be consistent with rooms being cleaned daily. Even though some guests encountered minor issues like empty soap dispensers or concerns about the fridge's smell, these were often trivial in comparison to the overall cleanliness and upkeep of the hotel.
In summary, SCP Hilo Hotel is a clean and comfortable option with modern updates that maintain guest satisfaction, supported by diligent housekeeping and well-kept facilities.
Staff
Many have experienced the staff going above and beyond with some employees, such as Priscilla, noted for their extraordinary efforts. The housekeeping and maintenance teams are also praised for their responsiveness and helpfulness. Staff members are not only friendly but also very accommodating and courteous, contributing to a pleasant and caring atmosphere throughout the hotel.
Guests appreciate the staff's local knowledge and willingness to provide helpful recommendations. Staff members frequently wear smiles, reflecting the warm and welcoming nature of the service. This consistent friendliness and professionalism significantly enhance the overall guest experience, encouraging return visits and high satisfaction levels.
Overall, the SCP Hilo Hotel stands out for its exceptional personnel who exhibit kindness and helpfulness, creating a comfortable and inviting environment for every guest.
Wi-Fi
Gym
Pool
Despite some concerns about the safety of the stairs and the lack of heating, many guests found the pool to be a highlight of their stay. The poolside rooms, complete with entertainment amenities like TVs, further enhance the experience. The hotel's helpful and respectful staff, coupled with the lush landscaping featuring lovely shrubs and quiet corners, make the pool area a dreamy spot for both daytime lounging and night swims.
With its deep waters suitable for a good swim and a closing time of 9 PM, guests found plenty of time to enjoy this pristine facility. Though some guests mentioned missing amenities such as a jacuzzi and the early closure of the pool area, the overall consensus celebrates the pool as a delightful and rejuvenating feature of the hotel.
Parking
The hotel features a spacious parking area that is well-lit, providing a sense of safety and ease for guests arriving by car. The parking's proximity to main roads makes it convenient for travelers to come and go without hassle. Despite occasional comments about the limited space and minor difficulties in finding parking during busy times, most feedback indicates sufficient and ample parking options.
Guests note that the parking lot is large and free of charge, further enhancing the overall convenience. Some mention specific benefits such as easy access from a side entrance and good parking conditions even during rain. While a few reviews suggest occasional crowdedness and tight spots, the general sentiment remains highly positive about the parking situation at SCP Hilo Hotel with many guests appreciating the complimentary and secure parking offered by the hotel.
4 Star
Location-wise, SCP Hilo enjoys the convenience of being close to the airport, although some guests note that Hawaii's overall expense is a factor to consider. Despite being perceived as high-priced by some, the hotel offers plenty of parking and excellent, courteous service.
The hotel embraces a commendable ethos, aiming for zero waste, which many guests admire. Its design and amenities cater well to short stays, providing a cozy yet straightforward experience. While some reviews suggest it may not fully meet typical four-star expectations, others believe it surpasses three-star standards and even deserves a five-star rating. In summary, SCP Hilo Hotel offers a delightful mix of vintage charm and modern comfort, making it a suitable choice for travelers seeking a pleasant stay in Hilo.
Business
Accessible
However, there are notable drawbacks. The lack of elevators for upper-level stays and inadequate coverage around the pool limit the hotel's overall accessibility. Guests also mention noise issues, highlighting poor soundproofing and disturbances from trucks, which can be disruptive. Furthermore, incidents like a guest falling in front of the hotel driveway suggest potential safety concerns. While certain areas are accommodated well, the mixed reviews reveal that improvements are necessary to make SCP Hilo Hotel fully accessible and comfortable for all guests.
Outdoor Pool
Luxury
The remodel of the former villa is superb, contributing to the hotel's overall luxurious and eco-friendly vibe. Complimentary touches like free kombucha upon arrival and the availability of bottled water and coffee add to the thoughtful and sustainable guest experience. Although some guests noted that it may not reach the pinnacle of luxury typically associated with high-end resorts, the SCP Hilo Hotel nonetheless impresses with its chic design and modern amenities. This stylish setting paired with the hotel's focus on sustainability creates a lovely retreat for travelers seeking comfort and elegance.
Dog Friendly
The hotel’s outdoor pool is another appealing feature, while active guests can take advantage of free paddle boards, bikes and kayaks, adding to the adventurous vibe of the stay. For fitness enthusiasts, the gym includes an informative board and water dispensers, along with nice runners for use. Though some reviews mention the absence of microwaves, the combination of pet-friendly accommodations and various amenities like the decorative fountain, makes SCP Hilo Hotel a solid option for those traveling with pets. Overall, for pet owners, it is considered the best choice in the area.
Yes, SCP Hilo Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at SCP Hilo Hotel.
Yes, SCP Hilo Hotel welcomes dogs.
Yes, parking facilities are available at SCP Hilo Hotel.
Yes, SCP Hilo Hotel has a gym.
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