Hilo Hawaiian Hotel, Trademark Collection by Wyndham
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Summary of reviewsHilo Hawaiian Hotel, Trademark Collection by Wyndham enjoys a prime location on the picturesque shores of Hilo Bay, offering breathtaking ocean views, serene surroundings and easy access to a variety of attractions. Guests appreciate its proximity to Coconut Island, Japanese gardens and local beaches. The central position in Hilo makes it an excellent base for exploring the Big Island’s east coast, including Mauna Kea, Volcanoes National Park and several scenic waterfalls. The hotel’s location, combined with free parking and a laid-back atmosphere, ensures a comfortable stay and convenient excursions.
The breakfast at Hilo Hawaiian Hotel, Trademark Collection by Wyndham receives mixed reviews. Many guests commend the restaurant for its good value, delicious food, big portions and great service with highlights such as tasty croissants and good coffee. However, some were dissatisfied with the complimentary continental breakfast, citing issues like insufficient variety, lackluster service and overpriced items.
Dinner options at the hotel's two on-site restaurants are generally well-received, especially WSW Steakhouse, which guests praise for its excellent food and late hours. Commendations include high-quality steak and lobster dishes and a pleasant bar atmosphere. Although some guests felt the prices were high and service occasionally slow, the overall dining experience is positive, enhanced by picturesque bay views.
The spacious rooms are noted for their comfort, spectacular oceanfront views and well-equipped amenities. However, some reviews highlight the dated furnishings, noisy air conditioning and occasional cleanliness issues due to infrequent housekeeping. Despite these drawbacks, many guests find the rooms satisfactory thanks to beautiful views and spaciousness.
Cleanliness at the hotel also receives mixed feedback. Many praise the clean and well-maintained rooms and common areas, while others report issues such as dirty furniture and visible stains. Some guests were disappointed with the less frequent housekeeping services and noted the need for renovations.
The staff at Hilo Hawaiian Hotel, Trademark Collection by Wyndham are often described as friendly, helpful and accommodating, particularly at the front desk. While most interactions leave a favorable impression, there are occasional mentions of inconsistency in service quality.
Free wifi is available but receives mixed reviews. Some guests find it reliable and easy to connect, while others encounter slow speeds and connectivity issues. The security of the connection is also a concern for some.
The hotel’s pool area is clean and tranquil, though some guests find it small and dated. The cool water temperature and early closing times are noted drawbacks, but the pool remains a popular spot for families and children.
While the hotel is not right on a beach, it offers beautiful views of Hilo Bay and is within walking distance to local beaches. The serene waterfront and nearby small park add to the tranquil environment.
Parking at the hotel is frequently praised for being ample and free with options including an underground garage. Despite occasional challenges when the hotel is fully occupied, the overall sentiment is positive due to the convenience and proximity of parking spaces.
The hotel proves to be a great choice for families with spacious rooms, ample parking and a kid-friendly atmosphere. Families enjoy the variety and quality of food at the restaurant and the water activities available, making it a memorable destination for a family vacation.
Beds are generally praised for their comfort, which significantly enhances the guest experience. Some guests do mention the need for better maintenance of bedding and pillows, but the spacious rooms and comfortable beds remain a strong point.
Overall, Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers a mix of positive and constructive feedback. Its superb location, pleasant dining experiences, spacious rooms and welcoming staff are highlights, while areas such as breakfast variety, room updates, cleanliness and wifi could use improvement. The hotel remains a solid choice for travelers seeking convenience and natural beauty in Hilo.
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The breakfast at Hilo Hawaiian Hotel, Trademark Collection by Wyndham receives mixed reviews. Many guests commend the restaurant for its good value, delicious food, big portions and great service with highlights such as tasty croissants and good coffee. However, some were dissatisfied with the complimentary continental breakfast, citing issues like insufficient variety, lackluster service and overpriced items.
Dinner options at the hotel's two on-site restaurants are generally well-received, especially WSW Steakhouse, which guests praise for its excellent food and late hours. Commendations include high-quality steak and lobster dishes and a pleasant bar atmosphere. Although some guests felt the prices were high and service occasionally slow, the overall dining experience is positive, enhanced by picturesque bay views.
The spacious rooms are noted for their comfort, spectacular oceanfront views and well-equipped amenities. However, some reviews highlight the dated furnishings, noisy air conditioning and occasional cleanliness issues due to infrequent housekeeping. Despite these drawbacks, many guests find the rooms satisfactory thanks to beautiful views and spaciousness.
Cleanliness at the hotel also receives mixed feedback. Many praise the clean and well-maintained rooms and common areas, while others report issues such as dirty furniture and visible stains. Some guests were disappointed with the less frequent housekeeping services and noted the need for renovations.
The staff at Hilo Hawaiian Hotel, Trademark Collection by Wyndham are often described as friendly, helpful and accommodating, particularly at the front desk. While most interactions leave a favorable impression, there are occasional mentions of inconsistency in service quality.
Free wifi is available but receives mixed reviews. Some guests find it reliable and easy to connect, while others encounter slow speeds and connectivity issues. The security of the connection is also a concern for some.
The hotel’s pool area is clean and tranquil, though some guests find it small and dated. The cool water temperature and early closing times are noted drawbacks, but the pool remains a popular spot for families and children.
While the hotel is not right on a beach, it offers beautiful views of Hilo Bay and is within walking distance to local beaches. The serene waterfront and nearby small park add to the tranquil environment.
Parking at the hotel is frequently praised for being ample and free with options including an underground garage. Despite occasional challenges when the hotel is fully occupied, the overall sentiment is positive due to the convenience and proximity of parking spaces.
The hotel proves to be a great choice for families with spacious rooms, ample parking and a kid-friendly atmosphere. Families enjoy the variety and quality of food at the restaurant and the water activities available, making it a memorable destination for a family vacation.
Beds are generally praised for their comfort, which significantly enhances the guest experience. Some guests do mention the need for better maintenance of bedding and pillows, but the spacious rooms and comfortable beds remain a strong point.
Overall, Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers a mix of positive and constructive feedback. Its superb location, pleasant dining experiences, spacious rooms and welcoming staff are highlights, while areas such as breakfast variety, room updates, cleanliness and wifi could use improvement. The hotel remains a solid choice for travelers seeking convenience and natural beauty in Hilo.
Hotel with Swimming Pool
The Castle Hilo Hawaiian Hotel offers an outdoor pool overlooking Hilo Bay. The pool area provides a convenient spot to relax and enjoy the views.
Outdoor Pool
Hotel with Free Wi-Fi
The hotel offers complimentary Wi-Fi access for guests throughout the premises. It provides convenient internet access along with standard hotel amenities.
Business Hotel
This hotel offers comfortable accommodations with views of Hilo Bay and Mauna Kea. As part of the Wyndham collection, it provides essential services for business travelers.
Hotel with Parking
Parking is available free of charge on a first come, first serve basis. The hotel features an onsite car park and self-parking is available.
Hotel with Gym
The Castle Hilo Hawaiian Hotel provides facilities for guests to enjoy physical activity.
4-Star Hotel
Situated along Banyan Drive, this hotel offers comfortable accommodations with views of Hilo Bay and Mauna Kea. It provides easy access to local attractions and features an outdoor pool.
Hotel near Golf Courses
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
Hotel with Outdoor Pool
About Hilo Hawaiian Hotel, Trademark Collection by Wyndham
License: TA-189-318-3488-01
Guest Reviews
Location
Its central position in Hilo makes it an excellent base for exploring the Big Island's east coast, including notable sites like Mauna Kea, Volcanoes National Park and multiple scenic waterfalls. Guests appreciate the ease of visiting downtown Hilo and other attractions within a short drive, emphasizing the hotel's strategic placement for excursions.
The idyllic setting offers fantastic views of Moku Ola, Mauna Kea and the bay, making it a favored spot for relaxation and morning walks. With free parking and a laid-back atmosphere, the hotel combines the charm of its beautiful location with practical amenities, ensuring a comfortable stay. Whether taking in the stunning scenery from a balcony or enjoying nearby parks, the Hilo Hawaiian Hotel, Trademark Collection by Wyndham presents a serene retreat for travelers seeking both convenience and natural splendor.
Breakfast
However, several guests expressed dissatisfaction with certain aspects of the breakfast experience. The complimentary continental breakfast received criticism for being insufficient and lacking variety. There were comments about the service being indifferent, food being served cold and some items like powdered eggs and avocado toast being overpriced. Additionally, the use of a $5 voucher was not popular among guests who found the restaurant overpriced.
Overall, while the restaurant serves a commendable breakfast according to many, there are definite areas needing improvement to meet all guests' expectations.
Dinner
However, not all experiences were flawless. Some guests felt the prices were too high for the quality of food provided and encountered occasional issues with service, including long wait times and mishandled orders. Despite a few underwhelming reviews, the overall impression of the hotel's dining was positive with many recommending the dinner for its quality and the bonus of picturesque views over the bay. Several guests also made use of daily coupons, enhancing their dining experience. While alternatives in close proximity like Hula Hula's were suggested for more variety, the on-site options were still considered a highlight by many.
Rooms
However, several reviews mentioned that the rooms and furnishings are quite dated and in need of renovation. Elements like noisy air conditioning, peeling wallpaper and stained carpets detracted from the overall experience. Additionally, the lack of regular housekeeping – often only provided every two days or upon request – was a recurring issue with some guests noting cleanliness concerns and the need for maintenance.
Despite these drawbacks, the location was frequently praised for its convenience and the beautiful nature surrounding the hotel. The in-house amenities, such as the buffet breakfast and secure parking, were generally seen in a positive light. While improvements in room upkeep and modernization are needed, the spaciousness, views and some aspects of guest comfort remain strong points for the hotel.
Beds
However, some reviews include critiques regarding the beds. A few guests pointed out that the beds were on the smaller side and not always comfortable enough for multiple people. Some beds were described as a bit older, sagging in the middle, though still offering a reasonable level of comfort. Additionally, the pillows and some of the bedding were viewed as outdated or insufficiently supportive with occasional mentions of the need for a refresh and better maintenance.
Despite a few negative comments about mattress and pillow quality, the overall sentiment suggests that the majority find the beds at Hilo Hawaiian Hotel, Trademark Collection by Wyndham comfortable. The combination of comfortable bedding and spacious rooms plays a key role in creating an enjoyable stay for guests, making it a reliable choice for accommodation.
Cleanliness
However, there were notable concerns as well. Some guests reported issues such as dirty furniture, moldy smells and visible stains on carpets and other furnishings. There were multiple mentions of housekeeping services being provided only every two days or not at all during short stays, which left some rooms in less than ideal condition. Issues like black mold, dust and pest sightings such as ants and cockroaches were also highlighted by several reviewers. The age of the hotel and its need for updates and renovations were frequently pointed out with comments about peeling wallpaper and outdated décor being common.
Overall, while many guests found the hotel clean and comfortable, there remains a significant number of concerns that suggest areas where improvement is necessary to meet higher standards of cleanliness and maintenance.
Staff
However, some reviews mention inconsistencies in the friendliness and helpfulness of certain reception staff, indicating that not all experiences were uniformly positive. Despite a few isolated incidents of rudeness and slow service, the majority of interactions seem to leave a favorable impression on guests, contributing significantly to the overall positive experience at the hotel.
Wi-Fi
Pool
Beach
Parking
However, some reviews note that parking can become more challenging when the hotel is fully occupied, suggesting that the availability of spaces may be limited during peak times. Despite this, the overall sentiment remains positive with many guests appreciating the free and ample parking provided by the hotel. The proximity of the parking spaces to the hotel rooms further enhances the guest experience, making it a user-friendly option for those traveling by car.
Family
4 Star
Business
Accessible
The location of the hotel is a major plus, as it is conveniently close to the airport and easily accessible to various attractions by car, making it a safe and friendly place to stay. The hotel is equipped with a handy water bottle fill station, although it lacks modern amenities like USB charging stations. Despite this minor shortcoming, the general consensus highlights the clean and well-maintained facilities, making it a comfortable and accessible choice for travelers with disabilities.
Outdoor Pool
Honeymoon
Luxury
Romantic
Yes, Hilo Hawaiian Hotel, Trademark Collection by Wyndham has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham.
No, Hilo Hawaiian Hotel, Trademark Collection by Wyndham doesn't allow dogs.
Yes, parking facilities are available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham.
Yes, Hilo Hawaiian Hotel, Trademark Collection by Wyndham has a gym.
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