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Grand Naniloa Hotel, a Doubletree by Hilton

Hilo , 93 Banyan Drive (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Grand Naniloa Hotel, a Doubletree by Hilton, is celebrated for its stunning location in a picturesque bay area, offering breathtaking ocean views and easy access to Hilo’s diverse attractions. The proximity to the airport and the convenience of free parking further enhance the appeal for guests exploring the Big Island. The hotel's beautiful garden and welcoming atmosphere complement the natural setting, making it a favored spot for both leisure and business travelers.

Guests enjoy spacious rooms that are clean and well-equipped, featuring captivating sea views and reliable air conditioning. However, some note minor issues such as plumbing noise and limited electrical outlets, indicating ongoing upgrades to improve the guest experience. Despite occasional cleanliness concerns, including neglected balcony furniture, the staff’s responsiveness and willingness to provide room upgrades when needed are appreciated.

The staff at Grand Naniloa Hotel are frequently praised for their warmth, friendliness, and professionalism, contributing significantly to a memorable stay. The genuine hospitality, swift valet service, and added touches like free morning coffee further enhance guests’ satisfaction. Although there are occasional mentions of service inconsistencies, most guests feel well-cared for and valued by the attentive team.

The pool area, while small, offers a scenic ambiance with beautiful surroundings for lounging, adding to the hotel's charm. The valet parking service is recognized for its efficiency and worth, though the challenges of self-parking and the separate parking fee may compel guests to opt for valet service.

Breakfast receives mixed reviews, with positive remarks about food quality and an excellent à la carte menu. However, service inconsistencies and limited food options can detract from the dining experience. Despite these aspects, the overall positive features of the hotel, including its remarkable location and welcoming staff, make it an appealing destination for travelers to Hilo.
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Categories

Resort with Swimming Pool

The Grand Naniloa Hotel features an outdoor pool with views of Hilo Bay. The pool area is surrounded by tropical gardens and offers a relaxing atmosphere.

Heated Pool Outdoor Pool

Name of the pool: Pool

Location of the pool: Outdoor pool

Is it a pool of special type?

Heated pool

Business Resort

As part of the Doubletree brand, this hotel offers standard business amenities and services. It provides a comfortable and reliable option for business travelers in Hilo.

Resort with Parking

This resort provides parking for guests. It is a full-service hotel with amenities that enhance parking convenience.

Resort with Gym

The Grand Naniloa Hotel, a Doubletree by Hilton, provides facilities for guests to enjoy physical activity.

4-Star Resort

Overlooking Hilo Bay, this hotel combines modern amenities with historic charm. It is popular among guests and features a bar and swimming pool.

Resort with Outdoor Pool

This oceanfront hotel offers an outdoor pool with a sundeck. It provides a refreshing option for guests to swim and relax by the water.

Luxury Resort

Resort near Golf Courses

Beachfront Resort

Resort near The Beach

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Family Friendly Resort

Romantic Resort

Accessible Resort

Resort with Heated Pool

Room Types

Junior Suite Ocean Front This suite features air conditioning and a microwave.

King Room This room features air conditioning, cable TV and a microwave.

King Oceanfront Corner Room with Lanai This suite features a flat-screen TV, a microwave and a balcony.

King Room with Ocean View This room features air conditioning, cable TV and a microwave.

One-Bedroom King Suite This suite features air conditioning, cable TV and a microwave.

Queen Room with Two Queen Beds This room features air conditioning, cable TV and a microwave.

Queen Room with Two Queen Beds - Ocean View This room features air conditioning, cable TV and a microwave.

Queen Room with Two Queen Beds - Oceanfront This room features air conditioning, cable TV and a microwave.

Queen Room with Two Queen Beds and Ocean View This room features air conditioning, cable TV and a microwave.

Queen Room with Roll In Shower and Ocean View - Mobility Access This room features air conditioning and microwave.

Queen Room with Ocean View - Mobility/Hearing Access This room features air conditioning and microwave.

King Room with Ocean View - Mobility/Hearing Accessible This room features air conditioning, cable TV and a microwave.

About Grand Naniloa Hotel, a Doubletree by Hilton

License: TA-126-334-1568-01

Guest Reviews

7.4

Good

Location

Nestled in a picturesque bay area, the Grand Naniloa Hotel, a Doubletree by Hilton, boasts an enviable location that captures the essence of Hilo's scenic beauty. The hotel is ideally positioned for visitors eager to explore the diverse attractions on the Big Island, offering convenience for both coastal park access and Hilo side adventures. Guests are treated to stunning ocean views and the tranquil sound of waves, making it a perfect spot for those who appreciate nature’s allure.

The strategic positioning near Hilo Bay provides breathtaking views, underscoring its suitability for seamless exploration around the area. The proximity to the airport only adds to the convenience, with free parking further enhancing the guest experience. For those attending nearby events or activities, the location strikes a balance between accessibility and tranquility, ensuring ease in maneuvering around Hilo and its environs.

Beyond the geographical advantages, the property's beautiful garden and the warm welcome create an inviting atmosphere that complements its naturally stunning setting. Whether visiting for business or leisure, guests tend to agree that the hotel's location is an exceptional feature that enhances their overall experience on the island.

Breakfast

The breakfast experience at Grand Naniloa Hotel, a Doubletree by Hilton, receives mixed reviews from guests. The food quality is often highlighted positively, with several mentions of good breakfast items and an excellent à la carte menu. However, guests have pointed to inconsistencies in service, noting that staff at times appear indifferent, and breakfast service can be unsatisfactory. The restaurant offers a limited range of food options and closes early, switching to takeout only after 9:30. Some visitors have remarked that breakfast was not available or offered during their stay and found overall offerings to be average or weak.

Rooms

The Grand Naniloa Hotel, a Doubletree by Hilton, offers an inviting experience with rooms that feature captivating views of the sea. Many guests enjoy spacious accommodations that are kept clean, and those fortunate enough to have a balcony are treated to breathtaking sunrise views over the bay. Each room is equipped with reliable air conditioning, providing a comfortable environment for relaxation.

Though some plumbing noise and limited electrical outlets have been noted, the hotel continues to work on upgrades to enhance the guest experience. The corridors may appear a bit worn to some, but the diligent staff ensures that rooms are cleaned upon request, maintaining a high level of service.

Overall, the rooms at the Grand Naniloa Hotel offer a bright and well-equipped setting for travelers, appealing with both the promise of comfort and stunning natural vistas.

Cleanliness

The Grand Naniloa Hotel, a Doubletree by Hilton, offers a generally clean and pleasant environment, with rooms that are often described as fresh and nicely decorated. Guests frequently find the premises well arranged and appreciate the presence of thick towels in the rooms. However, some inconsistencies in cleanliness do appear, with reports of neglected balcony furniture and minor issues like ants. While the older aspects of the hotel are noted, the staff's responsiveness to complaints is highlighted, as exemplified by prompt room upgrades when issues arise. Overall, while the hotel has its charms, travelers might encounter occasional cleanliness concerns.

Staff

At the Grand Naniloa Hotel, a Doubletree by Hilton, guests consistently reflect on the warmth and friendliness of the staff. With phrases like "excellent staff," "friendly and responsive," and "super helpful," it’s clear that the team goes above and beyond to ensure a welcoming experience. Guests appreciate the professionalism and kindness of the team, from the reception to the restaurant staff, highlighting their polite and helpful demeanor. Many note the little touches of hospitality, such as free morning coffee and swift valet service, adding to the overall satisfaction of their stay. Although there are occasional mentions of staff being overwhelmed or inconsistencies in service, the majority of guests feel completely satisfied with the attentive and smiling staff. Upgrades and professional handling by the team are noted as contributing to a positive and memorable experience. Overall, the staff at Grand Naniloa Hotel is recognized as a key element in making guests feel valued and well-cared for during their visit.

Pool

The Grand Naniloa Hotel, a Doubletree by Hilton, offers a pool area that receives mixed feedback from guests. While it might not be expansive, the scenery surrounding the pool is described as awesome, providing a picturesque backdrop for those lounging nearby. However, the pool itself is noted to be quite small, with a maximum depth of only four feet. This can make it challenging to accommodate the number of guests at the hotel, especially during peak times. On occasion, the pool has been out of service, and children have been seen jumping off handrails into the water, which might indicate a need for better supervision. Despite its size and occasional service issues, the pool area provides a setting for activities such as dinner by the pool, adding a unique dining experience with beautiful surroundings. Overall, while the pool may not be a standout feature for those planning an extended stay, the scenic ambiance it offers adds a touch of charm to the hotel's amenities.

Parking

At the Grand Naniloa Hotel, a Doubletree by Hilton, guests will find that valet parking is the main option available. Many reviews highlight the efficiency of the valet service, describing it as quick and worth the daily fee, with some guests even noting the excellence of complimentary valet parking on occasion. However, for those who prefer self-parking, there are challenges. The self-parking is inconveniently located across the street, leading some to feel compelled to use the valet service instead. Additionally, guests should be aware of the separate parking fee and the mandatory resort fee, which may not cater to all preferences, such as golf. Overall, while the valet service receives positive feedback for its quality, some visitors hope for more flexible parking options.

Yes, Grand Naniloa Hotel, a Doubletree by Hilton has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Grand Naniloa Hotel, a Doubletree by Hilton.

No, Grand Naniloa Hotel, a Doubletree by Hilton doesn't allow dogs.

Yes, parking facilities are available at Grand Naniloa Hotel, a Doubletree by Hilton.

Yes, Grand Naniloa Hotel, a Doubletree by Hilton has a gym.

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