InfoSummary of reviewsThe Grand Naniloa Hotel, a Doubletree by Hilton, is celebrated for its stunning location in a picturesque bay area, offering breathtaking ocean views and easy access to Hilo’s diverse attractions. The proximity to the airport and the convenience of free parking further enhance the appeal for guests exploring the Big Island. The hotel's beautiful garden and welcoming atmosphere complement the natural setting, making it a favored spot for both leisure and business travelers.
Guests enjoy spacious rooms that are clean and well-equipped, featuring captivating sea views and reliable air conditioning. However, some note minor issues such as plumbing noise and limited electrical outlets, indicating ongoing upgrades to improve the guest experience. Despite occasional cleanliness concerns, including neglected balcony furniture, the staff’s responsiveness and willingness to provide room upgrades when needed are appreciated.
The staff at Grand Naniloa Hotel are frequently praised for their warmth, friendliness, and professionalism, contributing significantly to a memorable stay. The genuine hospitality, swift valet service, and added touches like free morning coffee further enhance guests’ satisfaction. Although there are occasional mentions of service inconsistencies, most guests feel well-cared for and valued by the attentive team.
The pool area, while small, offers a scenic ambiance with beautiful surroundings for lounging, adding to the hotel's charm. The valet parking service is recognized for its efficiency and worth, though the challenges of self-parking and the separate parking fee may compel guests to opt for valet service.
Breakfast receives mixed reviews, with positive remarks about food quality and an excellent à la carte menu. However, service inconsistencies and limited food options can detract from the dining experience. Despite these aspects, the overall positive features of the hotel, including its remarkable location and welcoming staff, make it an appealing destination for travelers to Hilo. Show more
InfoSummary of reviewsHilo Hawaiian Hotel, Trademark Collection by Wyndham enjoys a prime location on the picturesque shores of Hilo Bay, offering breathtaking ocean views, serene surroundings and easy access to a variety of attractions. Guests appreciate its proximity to Coconut Island, Japanese gardens and local beaches. The central position in Hilo makes it an excellent base for exploring the Big Island’s east coast, including Mauna Kea, Volcanoes National Park and several scenic waterfalls. The hotel’s location, combined with free parking and a laid-back atmosphere, ensures a comfortable stay and convenient excursions.
The breakfast at Hilo Hawaiian Hotel, Trademark Collection by Wyndham receives mixed reviews. Many guests commend the restaurant for its good value, delicious food, big portions and great service with highlights such as tasty croissants and good coffee. However, some were dissatisfied with the complimentary continental breakfast, citing issues like insufficient variety, lackluster service and overpriced items.
Dinner options at the hotel's two on-site restaurants are generally well-received, especially WSW Steakhouse, which guests praise for its excellent food and late hours. Commendations include high-quality steak and lobster dishes and a pleasant bar atmosphere. Although some guests felt the prices were high and service occasionally slow, the overall dining experience is positive, enhanced by picturesque bay views.
The spacious rooms are noted for their comfort, spectacular oceanfront views and well-equipped amenities. However, some reviews highlight the dated furnishings, noisy air conditioning and occasional cleanliness issues due to infrequent housekeeping. Despite these drawbacks, many guests find the rooms satisfactory thanks to beautiful views and spaciousness.
Cleanliness at the hotel also receives mixed feedback. Many praise the clean and well-maintained rooms and common areas, while others report issues such as dirty furniture and visible stains. Some guests were disappointed with the less frequent housekeeping services and noted the need for renovations.
The staff at Hilo Hawaiian Hotel, Trademark Collection by Wyndham are often described as friendly, helpful and accommodating, particularly at the front desk. While most interactions leave a favorable impression, there are occasional mentions of inconsistency in service quality.
Free wifi is available but receives mixed reviews. Some guests find it reliable and easy to connect, while others encounter slow speeds and connectivity issues. The security of the connection is also a concern for some.
The hotel’s pool area is clean and tranquil, though some guests find it small and dated. The cool water temperature and early closing times are noted drawbacks, but the pool remains a popular spot for families and children.
While the hotel is not right on a beach, it offers beautiful views of Hilo Bay and is within walking distance to local beaches. The serene waterfront and nearby small park add to the tranquil environment.
Parking at the hotel is frequently praised for being ample and free with options including an underground garage. Despite occasional challenges when the hotel is fully occupied, the overall sentiment is positive due to the convenience and proximity of parking spaces.
The hotel proves to be a great choice for families with spacious rooms, ample parking and a kid-friendly atmosphere. Families enjoy the variety and quality of food at the restaurant and the water activities available, making it a memorable destination for a family vacation.
Beds are generally praised for their comfort, which significantly enhances the guest experience. Some guests do mention the need for better maintenance of bedding and pillows, but the spacious rooms and comfortable beds remain a strong point.
Overall, Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers a mix of positive and constructive feedback. Its superb location, pleasant dining experiences, spacious rooms and welcoming staff are highlights, while areas such as breakfast variety, room updates, cleanliness and wifi could use improvement. The hotel remains a solid choice for travelers seeking convenience and natural beauty in Hilo. Show more
InfoSummary of reviewsHilo Bay Oceanfront Bed and Breakfast offers an exceptional experience with its coveted location, delightful breakfast, charming rooms, impeccable cleanliness, and outstanding staff. Nestled on a cliff with breathtaking ocean views, it provides a stunning blend of natural beauty and convenience, sitting just at the edge of Hilo. Guests can enjoy a serene and picturesque setting while remaining within walking distance of downtown dining and shopping.
The breakfast is a highlight, featuring a homemade spread with a wide variety of choices, including favorites like coconut macadamia pancakes and fresh fruit platters. Served with stunning sea views, the breakfast experience is further enhanced by the warm hospitality of the hosts.
Accommodations in this historic wooden house range from cozy rooms to expansive oceanfront spaces, all designed for comfort and elegance. Guests enjoy breathtaking views of Hilo Bay, along with inviting sitting areas and meticulously maintained amenities. The high cleanliness standards are consistently praised, with spotless rooms and well-maintained linens contributing to a reassuringly clean environment.
The staff, particularly praised for their warmth and attentiveness, play a crucial role in the positive guest experience. Hosts Brian and Tomomi are frequently applauded for their local knowledge and exceptional personal service, ensuring every visitor feels at home. This bed and breakfast stands out for its idyllic setting, delicious offerings, charming accommodations, and a dedicated team committed to making every stay remarkable. Show more
InfoSummary of reviewsThe Inn at Kulaniapia Falls is celebrated for its remarkable location, offering guests a serene escape amidst nature with a private waterfall that becomes the highlight of many travelers' Hawaiian journeys. Nestled just outside Hilo, the property is both secluded and accessible, providing breathtaking views and well-maintained trails that immerse guests in a tropical paradise. The stunning surroundings contribute significantly to the overall allure and tranquility of the inn.
Breakfast at the inn is consistently praised for its freshness and flavor, providing a delightful start to the day with options catering to a variety of tastes. Guests enjoy the scenic breakfast terrace, enriched by views of the lush garden and cascading waterfalls, enhancing the dining experience with nature's beauty. While guests appreciate the flexibility in choosing breakfast times, a suggestion for more variety for longer stays has been noted.
Dinner, particularly by the falls, offers a memorable experience, with many recommending the Chef's dinner as a highlight. However, feedback indicates a need for balanced quality and pricing, as gourmet dinner prices can feel steep when expectations are unmet. Scheduled dinners sometimes face cancellation, pointing to a need for more consistent on-site dining options.
Rooms at The Inn at Kulaniapia Falls are described as clean, comfortable, and well-appointed, with many praising the heavenly comfort of the beds. The integration of natural surroundings with the room experience is appreciated, though some guests mention outdated facilities and a slight musty smell in certain accommodations. Despite minor critiques, the overall comfort and beautiful setting contribute to a pleasant stay.
The inn's cleanliness stands out, with guests lauding the meticulous upkeep and welcoming atmosphere. Accommodations are consistently tidy and hygienic, supported by friendly and helpful staff who ensure the property remains immaculate. The staff further enhances the guest experience with their exceptional service, availability, and warm hospitality, fostering an inviting and supportive environment that adds to the charm of the inn.
Overall, The Inn at Kulaniapia Falls offers a unique blend of natural beauty, comfort, and attentive service, making it a distinguished choice for travelers seeking an enchanting escape in Hawaii. Show more
InfoSummary of reviewsHawaiian Ohana Home in the serene upper part of Hilo presents travelers with an ideal base for exploring Hawaii's natural wonders. Its prime location offers easy access to attractions like the Mauna Kea Visitor Information Station and Volcano National Park. Guests enjoy the peaceful surroundings, with scenic views and the comforting sounds of nature. The home is thoughtfully designed with greenery, providing a tranquil yet convenient stay close to Hilo's attractions. Secure parking and access add to the hassle-free experience.
The accommodation is known for its warm hospitality, particularly from Diana, who goes above and beyond to make guests feel welcome. Her efforts in serving a delightful breakfast, often featuring fruits and vegetables from the garden, showcase a commitment to fresh, locally sourced ingredients. Spacious, clean, and comfortable rooms come equipped with everything needed for a pleasant stay, including well-appointed kitchens. Although some rooms offer shared bathrooms, they are kept in pristine condition.
Cleanliness and comfort are standout features, with spotless rooms and common areas contributing to the inviting atmosphere. Guests can enjoy a refreshing environment with excellent amenities, including cozy beds that promise restful nights. The charming and personal touches from Diana, along with valuable local advice, enhance the overall experience.
Hawaiian Ohana Home is a commendable choice for travelers seeking a blend of adventure and relaxation, thanks to its perfect location, exceptional service, and warm hospitality. With amenities like free parking adding to its appeal, this accommodation ensures a memorable and rejuvenating stay that captures the spirit of Hawaii. Show more
InfoSummary of reviewsThe Big Island Hostel is highly praised for its incredibly friendly and helpful staff, who are always available and accommodating to guests' needs. Travis, Lotus and Dutch are particularly noted for their welcoming demeanor and multicultural dynamics. Despite a minor issue with the front door, the staff ensures that late arrivals and check-ins are accommodated. Gabriel, the managing director, sets an exceptional standard for customer service with his courteous and understanding approach. Guests appreciate the hostel's location, cleanliness and well-equipped kitchen, making for an excellent and welcoming experience overall. Show more
InfoSummary of reviewsWild Ginger Hotel in Hilo is celebrated for its prime location and authentic charm, providing guests with easy access to local attractions, scenic ocean views, and lush surroundings. Its proximity to downtown Hilo allows for leisurely walks to restaurants, shops, and historical sites, while the old Hawaii ambiance adds character. The hotel staff is repeatedly praised for their exceptional friendliness and helpfulness, which significantly enhances the guest experience, making visitors feel welcome and at home.
The complimentary breakfast receives mixed reviews, though many appreciate its variety and quality, particularly the fresh tropical fruits and home-baked goods. The cozy atmosphere and local flavors, such as spam sushi rolls, are highlights for several guests.
Rooms at Wild Ginger Hotel offer a unique blend of nostalgia and comfort, with spacious accommodations and ocean views. While some facilities appear dated, guests commend the cleanliness of linens and the reasonable pricing. The hotel's gardens provide a serene backdrop, adding to the overall charm. However, the lack of air conditioning and the presence of some outdated features, such as slanted floors, may detract from the comfort for some.
Cleanliness receives varied feedback, with some noting the need for more thorough upkeep, but many commend the clean sheets and towels. The free Wi-Fi is primarily accessible in common areas, with coverage in rooms being a noted limitation.
The convenience of on-site parking is appreciated, though guests suggest that better organization and lighting could improve the experience. The beds receive mixed feedback, with some guests finding them very comfortable, while others experience inconsistencies in comfort and bedding quality.
Overall, Wild Ginger Hotel provides an affordable, authentic Hawaiian experience with excellent staff service, making it a worthwhile consideration for travelers seeking charm and genuine hospitality rather than modern amenities. Show more
InfoSummary of reviewsThe SCP Hilo Hotel garners substantial praise for its prime location, appealing to both leisure and business travelers. Overlooking Hilo Bay and Reeds Bay Lagoon, the hotel offers picturesque views, easy access to key attractions like Liliuokalani Gardens and Coconut Island and proximity to the airport—making it a convenient and practical choice for travelers. Central to downtown Hilo, guests appreciate the landscaped grounds, serene environment and the added convenience of free parking.
Although the hotel does not offer breakfast directly on-site, the nearby Coconut Grill provides a well-reviewed, hearty meal option along with lunch and dinner. Complementary beverages such as fresh coffee and kombucha enhance the guest experience and families enjoy additional amenities, like the pool and outdoor gardens. Guests praise the local dining recommendations, which include a variety of close by and excellent restaurants.
The rooms themselves receive mixed reviews: while many appreciate the spaciousness, cleanliness and modern renovations like Japanese toilets and comfortable beds, some find the accommodations outdated and occasionally noisy. Despite issues like small bathrooms or sparse furnishings, overall cleanliness and friendly room service maintain a satisfactory stay.
Visitors commend the hotel’s exemplary cleanliness, both in rooms and common areas with consistently maintained hygiene and diligent housekeeping efforts noted. Despite minor concerns such as rust or dust, the cleanliness is generally excellent with special touches like ceramic cups adding to the hygienic feel.
The exceptional staff at SCP Hilo Hotel consistently enhance the guest experience with their friendliness, attentiveness and local knowledge. Frequent positive interactions and efficient service contribute to a welcoming atmosphere, making the hotel an attractive option for many.
Free and reliable Wi-Fi receives high praise, providing a strong connection throughout the property. The gym, although small, is well-equipped and accompanied by free morning yoga classes, which guests find valuable.
The pool area stands out for its beauty and cleanliness, providing a serene setting that many guests highlight as a hub of enjoyment. Cleanliness, lush landscaping and thoughtful amenities like poolside rooms contribute to a pleasant experience.
Parking at the hotel is another strong point with guests valuing the ample, secure and free parking options available. Despite occasional crowding, the spacious and well-lit parking adds to the hotel’s convenience.
While opinions on the beds vary with some finding them very comfortable and others noting issues like softness and squeakiness, the overall sentiment is positive regarding comfort and sleep quality.
SCP Hilo Hotel combines four-star service with a charming blend of vintage design and modern updates. With friendly staff, well-kept facilities and a strategic location, it offers a well-rounded and satisfactory stay for its guests. Show more
