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Hotel Real Intercontinental Guatemala is an ideal hotel for business travellers, as it features modern and well-equipped meeting rooms, executive rooms and suites and a business centre, while also being ideal for families, couples and even solo travellers alike. Guests can enjoy the hotel's central location, spend moments of rejuvenation at the spa, explore its art gallery and make the most out of their stay at this vibrant city.
Summary of reviewsHotel Real Intercontinental Guatemala by IHG, is a top choice for travelers who want a conveniently located and luxurious accommodation. The hotel's excellent location is a highlight of guests' stay with easy access to many attractions, restaurants and shops. The breakfast is a standout feature with guests consistently raving about the tremendous variety and delicious food. The spacious and comfortable rooms are clean and quiet, providing a relaxing atmosphere for a good night's sleep. The staff receives high praise for their professional, attentive and exceptionally helpful service. The outdoor pool is heated and a great escape, although some guests note the lack of attention and slow service from the pool staff. The beds are incredibly comfortable, although some guests found them to be small. Overall, Hotel Real Intercontinental Guatemala provides a comfortable and clean option for travelers seeking luxury accommodation in Guatemala City. Show more
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Categories
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Children's Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 8 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit maximum number of people per elevator
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
IGH WAY OF CLEANING
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? The gym and outside pool are closed due to government regulations.
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
Answers last updated by Hotel Real Intercontinental Guatemala by IHG
Classic King RoomThis deluxe room features high-speed internet wire or wireless with an additional cost. Soundproof window, feather duvet and pillows. It has a 37-inch LCD TV, safety box for small laptop, cordless phone, CD player, alarm and luxury linens. The bathroom comes with rainshower.
1 King Bed Premium Lounge AccessLocated on the executive floor, this elegant, air-conditioned room offers internet access, flat-screen cable TV, a minibar and coffee maker. There is also a clock-radio with iPod dock. It features Egyptian cotton sheets, luxury toiletries, bathrobes and slippers.
This room also include access to the exclusive Executive Lounge, with private check-in and a free tea and coffee service.
Classic Double Room with Two Double BedsThis double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
2 Double Premium High Floor Club Lounge AccessThe pool with a view is the standout feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.
Classic King Room - AccessibleGuests will have a special experience as the double room features a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Standard RoomThe pool with a view is a top feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.
One-Bedroom King Suite with City View - High FloorThe pool with a view is the standout feature of this suite. Featuring free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a wardrobe. The unit has 1 bed.
Junior King Suite - Club Lounge AccessThis suite provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.
1 King Junior Suite Club Lounge Access High FloorThis suite features air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.
Premium King Room with City View - High FloorThis double room provides air conditioning, a flat-screen TV and city views. The unit offers 1 bed.
Premium King Room - High FloorThis double room offers air conditioning and a TV with cable channels. The unit has 1 bed.
Classic King Room with City ViewThis double room offers air conditioning, a flat-screen TV with cable channels and city views. The unit has 1 bed.
Premium Double Room with Two Double Beds - High FloorThis double room offers air conditioning and a flat-screen TV. The unit has 2 beds.
Classic Double Room with Two Double Beds and City ViewThis double room provides air conditioning, a flat-screen TV with cable channels and city views. The unit offers 2 beds.
Classic Twin Room - AccessibleThis twin room provides air conditioning and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Location
Hotel Real Intercontinental Guatemala by IHG is a great choice for travelers who want to be conveniently located. It's close to the airport, making it a convenient choice for those arriving or departing. The location is also central and strategic with many attractions and safe streets nearby. Guests often praise the hotel's excellent location, a highlight of their stay. Additionally, the hotel is well located with easy access to many restaurants and shops in the area. Overall, guests agree that the hotel's location is a great point in favor and a reason to stay here.
Breakfast
The breakfast at Hotel Real Intercontinental Guatemala is a highlight with guests consistently raving about the tremendous variety and delicious food. The chef cooks eggs to order and the buffet offers an excellent array of foods and juices. Many guests describe the breakfast as wonderful, incredible, excellent and even phenomenal. The service is also praised as very good and the buffet is said to be spectacular and super varied. However, some guests did not like the selection of breakfast food and found the high cost to be a downside. Overall, the breakfast is a standout feature of the hotel with guests calling it the best and even the highlight of their stay.
Rooms
The Hotel Real Intercontinental Guatemala by IHG, boasts spacious and comfortable rooms with a lovely and excellent cleanliness that guests are sure to appreciate. While some carpets may need replacing and there were some cases of worn carpets and uncomfortable beds, the atmosphere is calm and the rooms are quiet, allowing for relaxation and a good night's sleep. Guests also commented on the cleanliness and comfort of the rooms, as well as the facilities provided. Some rooms may have issues such as a bit of humidity and a misleading portrayal in online images, but overall guests found the rooms to be clean, comfortable and spacious with some mentioning that the beds could be larger for added comfort. However, a small bathroom and lack of decoration in some rooms were also noted by guests. Overall, the Hotel Real Intercontinental Guatemala provides a comfortable and clean option for travelers.
Beds
If you're a traveler who values a good night's sleep, you'll be pleased to know that the beds at Hotel Real Intercontinental Guatemala by IHG, don't disappoint. Multiple guest reviews praised the comfortable beds with some even describing them as incredible comfy. The down duvets that are provided also contribute to a cozy and relaxing atmosphere. However, it should be noted that some guests found the beds to be very small, which may be an issue for couples or families. Nonetheless, the majority of reviews raved about the quality of the beds and pillows, which could easily make this hotel a top pick for your next stay in Guatemala.
Cleanliness
Guests have praised the cleanliness of Hotel Real Intercontinental Guatemala in their reviews. Many described the rooms as spotlessly clean and excellent with some even using the superlative "súper limpio" to describe the hotel's overall cleanliness. Others complimented the cleanliness of the sheets and pillows. However, some guests noted that there were occasional issues with stains on the walls and a few mentioned a slight odor in the hallways. Nonetheless, the majority of guests were pleased with the level of cleanliness at the hotel.
Staff
The staff at Hotel Real Intercontinental Guatemala receives high praise from guests with many describing them as professional, attentive and exceptionally helpful. Guests appreciate the friendly and kind demeanor of the staff, who take the time to answer questions and service requests. The cleanliness of the rooms and outstanding breakfast also receive recognition with the wait staff at the restaurant receiving particular praise. However, some guests note that the staff at the front desk could communicate better and make commitments they do not keep. The staff at the pool area also receive criticism with some guests finding their attention lacking. Overall, guests appreciate the personalized attention and cordiality of the staff and commend the excellent service provided.
Pool
The Hotel Real Intercontinental Guatemala by IHG, has a pool that guests have enjoyed during their stay. The outdoor pool is heated, which is perfect for slightly chilly weather. Some guests have described the pool as large and a great escape. However, some negative feedback mentions the lack of attention and slow service from the pool staff. The smaller pool seemed dirty and some suggest that the area should have a nearby place that serves food, as the service was slow and sometimes non-existent. Additionally, some guests have complained about the absence of music or a bar service around the pool. Overall, while the pool area could use improvement, guests still enjoy their time in the pool during their stay.
5 Star
If you're looking for luxury accommodation in Guatemala City, look no further than Hotel Real Intercontinental. This five star hotel has repeatedly wowed guests with its exceptional service and fantastic facilities. In fact, many guests have claimed that it is one of the best hotels in the city! The hotel is super comfortable and guests are sure to enjoy a good night's sleep, whether they are staying for business or pleasure. Those celebrating a special occasion will love the hotel's excellent amenities and will surely leave with a sense of satisfaction. Despite a few comments of 'nada' (nothing) from some guests, the overwhelming consensus is that this hotel is de lujo (luxurious) and an excellent place to stay. Book your stay today and experience for yourself the superb ambiance of Hotel Real Intercontinental Guatemala!
Yes, Hotel Real Intercontinental Guatemala by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Hotel Real Intercontinental Guatemala by IHG.
Yes, Hotel Real Intercontinental Guatemala by IHG welcomes dogs.
Yes, parking facilities are available at Hotel Real Intercontinental Guatemala by IHG.
Yes, Hotel Real Intercontinental Guatemala by IHG has a gym.