Hotel Real Intercontinental Guatemala is an ideal hotel for business travellers, as it features modern and well-equipped meeting rooms, executive rooms and suites and a business centre, while also being ideal for families, couples and even solo travellers alike. Guests can enjoy the hotel's central location, spend moments of rejuvenation at the spa, explore its art gallery and make the most out of their stay at this vibrant city.
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Summary of reviewsIntercontinental Real Guatemala by IHG, is a top choice for travelers who want a conveniently located and luxurious accommodation. The hotel's excellent location is a highlight of guests' stay with easy access to many attractions, restaurants and shops. The breakfast is a standout feature with guests consistently raving about the tremendous variety and delicious food. The spacious and comfortable rooms are clean and quiet, providing a relaxing atmosphere for a good night's sleep. The staff receives high praise for their professional, attentive and exceptionally helpful service. The outdoor pool is heated and a great escape, although some guests note the lack of attention and slow service from the pool staff. The beds are incredibly comfortable, although some guests found them to be small. Overall, Hotel Real Intercontinental Guatemala provides a comfortable and clean option for travelers seeking luxury accommodation in Guatemala City. Show more
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InfoSummary of reviewsHoliday Inn Guatemala by IHG, is a great choice for travelers looking for a convenient and comfortable stay in Guatemala City. The hotel's excellent location near the airport, restaurants and shopping centers has received high praise from guests. The breakfast buffet is also a highlight with delicious and satisfying options catering to all tastes. The rooms are clean, modern and spacious with comfortable beds and excellent housekeeping services. The staff are friendly, attentive and go above and beyond to meet guests' needs. While the pool has received mixed reviews, the lovely pool area and other facilities such as the gym have been praised by many. The parking garage is convenient, although maneuvering can be complicated. Overall, Holiday Inn Guatemala provides guests with an exceptional stay with the cleanliness, comfort and service being strongly recommended. Show more
InfoSummary of reviewsWyndham Garden Guatemala City is highly praised for its location in Zone 10. Guests frequently commend its proximity to key points of interest, including the airport, dining options, shopping centers and entertainment venues. The area is described as safe, convenient and upscale, making it an ideal choice for both leisure and business travelers. The hotel's central position allows easy access to various attractions, providing comfort and practicality for visitors.
Breakfast at Wyndham Garden Guatemala City receives mixed reviews. Many guests appreciate the variety and quality of options, such as fresh fruits and freshly squeezed juices. The attentive service and early breakfast availability are also positives. However, some guests feel that the breakfast could be more varied with limited vegetarian and healthy options. Despite these critiques, the breakfast generally meets expectations.
Dinner experiences are generally positive with many guests praising the quality of the food, the spacious and clean dining area and the pleasant ambiance. The staff's attentiveness and willingness to assist, even after hours, are particularly appreciated. However, some guests noted limited menu options and occasional dissatisfaction with specific dishes. Room service ending at 6:30pm is another inconvenience mentioned by some.
The rooms at Wyndham Garden Guatemala City are frequently highlighted for their comfort, spaciousness and modern amenities. Guests often mention the clean rooms, comfortable beds and breathtaking views from higher floors. The décor is modern and aesthetic, contributing to an overall pleasant stay. A few guests, however, noted occasional noise and maintenance issues, but the majority found the rooms impressive and comfortable.
Cleanliness is a standout feature at Wyndham Garden Guatemala City with guests consistently highlighting the spotless and well-maintained rooms and common areas. The modern design and updated facilities further enhance the guest experience. Despite a few isolated concerns about specific areas, the general consensus affirms the hotel's commitment to cleanliness.
The hotel staff is frequently described as friendly, helpful and professional. Guests appreciate the staff's prompt service, bilingual abilities and warm demeanor. Though there are occasional mentions of slow service or less friendly interactions, the overall sentiment remains highly favorable, emphasizing the team's dedication to excellent customer service.
Wi-Fi at Wyndham Garden Guatemala City receives mixed reviews. Many guests find the Wi-Fi reliable and stable for basic internet use and business purposes. However, some guests experience slow or interrupted connections and find the free internet speed relatively low. Paid options for faster speeds are available but have not fully resolved speed complaints.
The spa, particularly the jacuzzi on the top floor, receives praise for providing a tranquil and relaxing atmosphere. Visitors appreciate the well-maintained facilities, although better communication about the roof spa amenities is suggested.
The gym generally meets guests' expectations, being well-equipped and clean. However, some guests find it small and note issues with outdated or broken equipment. Despite these drawbacks, the gym fulfills its purpose for travelers looking to maintain their fitness routines.
The pool and jacuzzi amenities receive mixed reviews. The rooftop jacuzzi is highlighted for its relaxation and views, but some guests are disappointed with the size and occasional maintenance issues. The ambiance is enhanced by a poolside house bar, although the pool itself is often mistaken for multiple smaller jacuzzis.
Parking is described as free and relatively secure but inconvenient due to its location across the street from the hotel. Guests appreciate the security and helpful parking staff but frequently mention the limited space and complicated access to the hotel rooms.
Wyndham Garden Guatemala City is regarded as family-friendly with spacious rooms, kitchenettes and a dedicated family area. Families appreciate the clean and comfortable environment, central location and good value for money. Special attention is given to accommodating families of various sizes, ensuring a pleasant experience for all guests. Show more
InfoSummary of reviewsAdriatika Hotel & Residence in Guatemala City is widely praised for its prime location in Zone 14, an upscale and tranquil area known for its safety and convenient access to local attractions and the airport. The serene surroundings and proximity to dining, shopping, and nightlife make it an attractive choice for both long-term and short visits. Guests are particularly impressed by the beautifully maintained hotel facilities and the exceptional service provided by the friendly and attentive staff.
The hotel offers a satisfying breakfast experience, with a focus on quality and variety, including omelet stations and fresh juices. While there may be some room for improvement in selection and service speed, the breakfast generally fulfills guest expectations. Dinner at the hotel receives positive reviews for its delicious offerings and great customer service, though some guests mention high prices and variability in service attentiveness.
Rooms at Adriatika Hotel & Residence are consistently praised for their spaciousness and modern amenities, making them ideal for extended stays. The accommodations resemble small apartments, often equipped with kitchen facilities, washers, and dryers. Impeccable cleanliness and excellent maintenance extend throughout the hotel, including common areas like the pool and gym. Comfort is further enhanced by the large and super comfortable beds and high-quality linens, contributing to a restful stay experience.
The hotel's staff is a standout aspect, noted for their friendliness and dedication to guest satisfaction. The attentive service, especially during special occasions and for families, adds to the overall hospitable environment. Families find the hotel particularly accommodating, with spacious suites and thoughtful service creating a homely atmosphere.
While some guests experience mixed results with the free WiFi, overall amenities like secure parking, a pleasant gym, and a serene pool area enhance the hotel experience. The pool, appreciated for its beauty and tranquility, is a favorite among families, despite its cooler temperature and limited operating hours.
Overall, Adriatika Hotel & Residence is viewed as a high-quality choice by guests, with a blend of comfort, cleanliness, and exemplary service that often reaches or exceeds five-star expectations. While there are minor areas for improvement, the hotel excels in creating a welcoming and satisfying environment for travelers. Show more
InfoSummary of reviewsHotel Biltmore is a highly recommended hotel located in one of the most exclusive areas of Guatemala. Guests appreciate the convenient location, which is close to the airport, bars, restaurants, shopping and tourist attractions. The hotel offers comfortable and spacious rooms with modern amenities, although some guests noted that the rooms may need an overhaul and lack soundproofing. The hotel's cleanliness is highly praised with guests commending the staff for their helpfulness and dedication to maintaining a clean environment. The exceptional staff is described as friendly, helpful and attentive, providing excellent customer service. The hotel's parking is functional, although some guests noted minor issues with validation and cleanliness. The breakfast is delicious, although not included in the price and the beds are unbeatably comfortable and clean. Overall, Hotel Biltmore is a pleasant and affordable option for travelers looking for a decent hotel in a convenient location. Show more
InfoSummary of reviewsHotel Vista Quince enjoys high commendations for its superb location in Guatemala City, providing guests with easy access to city attractions while offering a tranquil, safe environment. The hotel's integration of modern convenience with serene surroundings is appreciated by visitors, who often highlight the stunning city views from the rooms and the revolving restaurant.
The hotel’s facilities are consistently praised for their excellence, with spacious, clean rooms offering guests both comfort and breathtaking vistas. The attention to detail extends to the dining experience, where a skilled chef prepares fresh omelets in the revolving restaurant, contributing to an enjoyable atmosphere despite some minor shortcomings related to variety and pricing in breakfast offerings.
Guests highlight the attentive and friendly staff as a significant contributor to the overall positive experience, ensuring a welcoming and well-cared-for stay. The hotel's cleanliness stands out, with visitors noting the spotless bathrooms and well-maintained facilities, fostering a fresh and inviting environment.
Despite isolated issues such as reception billing errors and occasional plumbing odors, the prevailing sentiment is overwhelmingly positive, establishing Hotel Vista Quince as a favored choice for travelers seeking comfort, aesthetic pleasure, and exceptional service amid the vibrant backdrop of Guatemala City. Show more
InfoSummary of reviewsBest Western Plus Hotel Stofella in Guatemala City consistently garners positive reviews, especially noted for its strategic location in the vibrant and safe Zone 10. This central area is surrounded by an array of restaurants, bars, malls, and is in close proximity to the airport, offering significant convenience to travelers. Guests frequently highlight the area's tranquility despite its bustling nature, complemented by the hotel’s commendable cleanliness, comfort, and excellent customer service.
The breakfast service at the hotel is generally well-received, with many appreciating the diverse and ample selection, including a live omelet station and healthy options. Although some suggest minor improvements, the complimentary breakfast is overall deemed a pleasant start to the day.
The rooms are celebrated for their cleanliness, spaciousness, and comfort. Guests appreciate features such as comfortable beds, smart TVs, and efficient air conditioning, along with the courteous and attentive staff ensuring a pleasant stay. The hotel is consistently praised for maintaining a clean and welcoming environment.
The staff at Best Western Plus Hotel Stofella stands out for their friendliness and professionalism, significantly enhancing guest experiences through attentiveness and kindness. Their excellent service contributes to a warm and inviting atmosphere, often encouraging guests to return.
Reviews of the hotel's WiFi and gym facilities are mixed. While many find the WiFi fast and reliable, others note occasional connectivity issues. The gym, featuring a rooftop location, though appreciated for its ambiance, could benefit from modernization and improved maintenance.
Parking is available, albeit limited, and some guests find the organization could be improved. Nonetheless, the safety of the parking area is a appreciated feature.
The hotel is regarded as family-friendly, providing spacious rooms and a hospitable environment suitable for guests traveling with children or elderly family members. The accessible location and supportive staff contribute to a positive family experience.
Guests generally enjoy the comfortable beds, which are often highlighted for their cleanliness and comfort, contributing to a restful stay. While some perceive the hotel as better fitting a three-star than a four-star rating due to its aging facilities, the attentive service and strategic location still make it a favored option for travelers.
For business travelers, the hotel's location and professional service make it an ideal choice, providing easy access to essential amenities and a secure environment. Despite some perception discrepancies concerning its star rating, Best Western Plus Hotel Stofella remains a reliable choice for both leisure and business travelers, offering excellent service, comfort, and a convenient location. Show more
InfoSummary of reviewsThe Grand Tikal Futura Hotel in Guatemala City is a luxurious and impressive 5-star hotel that promises to provide its guests with an experience of luxury in the heart of the city. The hotel boasts of enormous facilities that truly set it apart from the rest. Guests have praised the hotel's great location that is conveniently located within a shopping mall, just 5 minutes walk from Miraflores Mall and close to the airport. Breakfast offerings at the hotel have been described as excellent, amazing, varied and of great quality. Rooms are beautiful, spacious and clean with all necessary amenities. The hotel is also praised repeatedly for its cleanliness with guests calling it "very inviting and clean" and "impeccable condition". The exceptional service provided by the hotel staff is also highly appreciated by the guests, who have described them as warm, friendly and attentive, making their stay comfortable and enjoyable. The hotel also offers access to an incredible spa and a truly incredible pool, praised by many guests. Despite some minor setbacks, the Grand Tikal Futura Hotel remains a luxurious and highly recommended choice for a memorable stay in Guatemala City. Show more
InfoSummary of reviewsThe Westin Camino Real in Guatemala is a luxury hotel that provides an exceptional experience according to guest reviews. The hotel is conveniently located for easy access to the airport and close to restaurants and bars. The breakfast buffet is amazing with excellent service, although some guests note slow à la carte service. The rooms are clean and comfortable, although a few guests mentioned worn-out beds and dirty carpets. The hotel is well-maintained and clean, contributing to a feeling of safety and comfort. The staff exceeds expectations with specific staff members standing out for their excellent service. The pool and spa amenities are fabulous with a big, heated pool and jacuzzi. The beds are incredibly comfortable and clean. Overall, The Westin Camino Real is recommended for anyone looking for luxury and comfort in Guatemala City. Show more
InfoSummary of reviewsHyatt Centric Guatemala City is a top-notch hotel located in a safe area with modern conveniences nearby. The hotel's rooftop offers stunning views of the city. Guests rave about the breakfast, describing it as excellent and complete with something for everyone's taste. The rooms are spacious, comfortable and luxurious with modern interiors and superb attention to detail. The hotel is also praised for its cleanliness, making it a perfect choice for travelers. The staff is accommodating and friendly, providing excellent customer service. The rooftop pool and bar offer beautiful views and great service. Overall, Hyatt Centric Guatemala City is a real 5-star experience with exceptional customer service and modern facilities in a great location. Show more
InfoSummary of reviewsBarceló Guatemala City is a luxurious and competitively priced hotel located near the airport in a beautiful and safe area. The breakfast is a standout feature with a variety of fresh and tasty options. The spacious rooms with balconies provide beautiful city views, comfort and an exceptionally quiet stay and the pool and spa offer great relaxation options. The hotel is impeccably clean and well-maintained and the friendly and professional staff provide exceptional service. The comfortable beds provide an excellent night's rest. The overall experience is exceptional and warrants high praise, making Barceló Guatemala City a top choice for those seeking luxury and comfort in Guatemala City. The only critique is that the food at the on-site restaurants may not always meet five-star standards. Show more
InfoSummary of reviewsClarion Suites Guatemala City stands out as a preferred choice for visitors to Guatemala City, especially for its superb location in Zone 10. This vibrant and secure area offers easy access to a range of restaurants, bars, shopping centers, banks and nightlife spots. Its proximity to the city center and the airport makes it ideal for both business and leisure travelers. Guests continually praise the spacious, clean and comfortable rooms, which often include separate living areas, providing a suite-like experience. Modern and well-equipped, the rooms contribute significantly to the overall positive lodging experience.
The staff at Hotel Clarion Suites are frequently noted for their attentiveness and friendliness, adding to guests' satisfaction. From the front desk to the cleaning staff, service is commended for being professional and welcoming. This high level of service extends to the breakfast experience, where guests enjoy a substantial, tasty and varied breakfast in a beautifully set dining area, noted especially for its waterfall and jungle atmosphere.
Dining at the hotel is generally well-regarded with the restaurant setting praised for its relaxing ambiance and high-quality food. While the menu may be limited and on the pricier side, most guests find the dining experience to be positive. However, there are a few minor complaints about the variety and availability of vegetarian options as well as the service speed.
The hotel's attention to cleanliness is evident throughout the property. Guests appreciate the immaculate rooms and common areas, which contribute to a comfortable and elegant stay. Minor concerns about dated decor or maintenance issues do not overshadow the positive reviews.
However, not all is perfect. The hotel's WiFi service receives mixed feedback with some guests enjoying seamless connectivity and others experiencing reliability issues. Parking also presents challenges due to its narrow and cramped spaces, though the availability of free parking is a noted benefit.
Families find the hotel accommodating thanks to the spacious suites that offer ample room for children. Although breakfast incurs an additional cost and the lack of handheld showers in bathrooms is noted, the overall experience remains positive for family stays.
Guests interested in nightlife will find the hotel's location advantageous with numerous clubs and bars nearby. However, this comes with the downside of noise from surrounding nightlife venues. Despite this, the superb comfort and cleanliness of the hotel's beds help ensure a restful stay.
Overall, Clarion Suites Guatemala City delivers a high-quality experience with its outstanding location, spacious and clean accommodations and friendly staff. While areas like WiFi and parking could see improvements, the hotel's value for money, beautiful setting and exceptional service make it a top choice for visitors seeking comfort and convenience in Guatemala City. Show more
InfoSummary of reviewsHotel Casa Veranda Guatemala is a highly recommended hotel for travelers looking for convenience and accessibility. The hotel is located in the heart of the lively Zona Viva, surrounded by great restaurants, shopping centers and a bustling nightlife scene. The rooms are beautifully decorated small apartments that come fully furnished, providing a comfortable and relaxing retreat for guests. The staff is warm and helpful and will orient visitors about the city. The hotel's breakfast options are varied and delicious with Chef Milton going above and beyond to accommodate the tastes of every guest, including children. The rooms are spacious, comfortable and clean with nice decorations and a fully furnished kitchen area. The hotel's cleanliness is impressive with attention to detail and overall hygiene. The staff is friendly and attentive, going above and beyond to ensure guests have a pleasant stay. The parking is complimentary and well-maintained with ample space available. The hotel is also family-friendly with welcoming staff and comfortable accommodations for children. The beds are generally comfortable with some minor critiques about the new mattresses being too hard. Overall, Hotel Casa Veranda Guatemala is an excellent choice for a well-priced hotel with a great location and comfortable accommodations. Show more
InfoSummary of reviewsGood Hotel Guatemala City consistently receives positive feedback from guests, making it a popular choice for travelers seeking comfort and modern amenities in the heart of Guatemala City. Located in the vibrant Zone 4, the hotel benefits from an ideal setting surrounded by a variety of restaurants, cafes, and shops, ensuring convenience and accessibility for both leisure and business travelers. The neighborhood's reputation for safety adds to the peaceful yet lively atmosphere.
Guests praise the friendly and attentive staff, noting how welcome they feel throughout their stay. The hotel's design is modern and stylish, with efficiently furnished rooms making excellent use of space. Rooms are described as clean, comfortable, and featuring thoughtful amenities such as filtered water and excellent showers. The exceptional comfort of the beds is frequently highlighted, contributing to a restful sleep experience. Additionally, some guests enjoy remarkable views, including sights of a nearby volcano.
Breakfast is another highlight, with the à la carte offerings receiving commendation for quality and flavor, despite some remarks on portion size and menu variety. The complimentary breakfast, coupled with the hotel's commendable mission to support education in Guatemala, provides a meaningful start to the day.
Cleanliness is a cornerstone of the hotel's reputation, with guests appreciating the spotless environment, stylish décor, and soundproofed rooms. The hotel’s commitment to detail is evident in its well-maintained rooms and abundant amenities. The staff, often mentioned as a highlight of the stay, are bilingual and provide seamless communication and exceptional service, further enhancing the guest experience.
In summary, Good Hotel Guatemala City offers a well-rounded experience, combining a prime location, modern design, excellent service, and a commitment to a social cause, making it a preferred lodging choice in the city. Show more
InfoSummary of reviewsHostal Villa Toscana has garnered positive reviews across various categories, making it a highly recommended accommodation for travelers. Located close to La Aurora International Airport, its prime location provides exceptional convenience, particularly praised by guests for the quick access to air travel. Despite the proximity to the airport, the hostel occupies a secure, gated community known for its tranquility and cleanliness, enhancing the comfort and safety for its visitors.
Guests have highlighted the quality breakfast experience, described as delicious and served in a beautifully decorated patio or garden, contributing to a charming start to the day. The generous portions and fresh Guatemalan options are particularly appreciated. Although the hostal lacks an on-site restaurant, it offers a convenient dinner delivery service, often enjoyed in the lovely garden setting.
Rooms at Hostal Villa Toscana are generally well-received for their spaciousness, cleanliness and comfort. The neat and cozy ambiance, along with functional private bathrooms, make for a pleasant stay. However, occasional mentions of room size and noise highlight areas for potential improvement.
Cleanliness is a standout feature with guests praising the hostel’s immaculate environments from rooms to common areas and gardens. This high standard of hygiene extends to the linens and overall maintenance of the property.
The staff at Hostal Villa Toscana are consistently lauded for their friendliness, helpfulness and attentiveness, contributing significantly to a warm and supportive atmosphere. Their capability in assisting with practical needs such as arranging taxis and suggesting food options significantly enhances the guest experience.
While WiFi experiences vary with some guests noting patchiness, the general consensus points to the need for minor improvements. Parking facilities and complimentary airport transfers are appreciated for their convenience, even though parking is sometimes limited.
Families and business travelers alike find Hostal Villa Toscana accommodating due to its family-oriented atmosphere, safe environment and quiet, productive setting suitable for work. Honeymooners and couples highlight the romantic ambiance with beautifully decorated rooms and a picturesque garden adding to the charm.
In summary, Hostal Villa Toscana’s exceptional service, strategic location, cozy environment and dedicated staff make it a standout choice for a variety of travelers seeking comfort and convenience in Guatemala City. Show more
InfoSummary of reviewsLa Inmaculada Hotel, nestled in the heart of Guatemala City's upscale Zone 10, enjoys high praise for its strategic location and serene surroundings. Guests appreciate its proximity to the airport and key attractions like the Oakland Mall, making it an ideal choice for both layovers and city explorations. The convenience of a free airport shuttle and the hotel’s secure, tranquil environment add to its appeal. The boutique nature of this cozy establishment, set against a backdrop of well-maintained green areas, enhances the overall guest experience.
The breakfast offerings at La Inmaculada Hotel receive strong commendations for their delectable and varied menu. Served in a spectacular rooftop setting, the breakfast experience is consistently described as delicious and diverse, featuring high-quality local dishes. While some guests noted minor limitations in flexibility and variety, the overall sentiment remains highly positive, appreciating the inclusion of breakfast in the room rate.
The rooftop restaurant, though lauded for its ambiance and delightful food, faces mixed reviews due to intermittent service and limited hours. Despite these challenges, the quality of meals and picturesque setting make it a memorable feature of the hotel.
Guest rooms at La Inmaculada Hotel stand out for their cleanliness, spaciousness and modern decor. Visitors frequently praise the large, comfortable beds, excellent water pressure and amenities like air conditioning and massage chairs. Some concerns about noise, ventilation and occasional maintenance issues are noted, but the overall impression of the rooms remains positive, particularly regarding their cleanliness and comfort.
The hotel excels in cleanliness with many describing it as spotlessly clean and well-maintained, adding to the appeal of its modern architecture and serene setting. A few guests pointed out minor maintenance issues, but these did not significantly detract from the overall high standards of cleanliness.
A significant highlight of La Inmaculada Hotel is its outstanding staff, known for their friendliness, attentiveness and excellent service. Many reviews emphasize the staff's strong customer service skills, noting their proactive and courteous approach, which significantly enhances the guest experience. The warm and professional demeanor of the team contributes to a welcoming and comfortable environment.
While the free WiFi service garners mixed reviews with some guests encountering weak and unstable signals, especially in the rooms, the hotel's other amenities, such as the lush gardens and well-maintained facilities, provide a tranquil retreat for guests seeking relaxation.
For families, the hotel provides a safe and inviting atmosphere. Its location in a quiet, secure neighborhood and the friendly, accommodating staff make it an ideal choice for those traveling with children. The family-friendly environment is complemented by nearby dining and shopping options, ensuring a comprehensive and comfortable stay.
La Inmaculada Hotel is consistently highlighted for its comfortable beds, which many describe as exceptionally cozy. Despite a few instances of inconsistent bed quality, the predominant feedback suggests a satisfying sleep experience.
Operating as a solid three-star hotel, La Inmaculada offers good value and comfort, fitting well within its category. Though service speed and room soundproofing could see improvements, the hotel remains a favorable option for those seeking basic yet comfortable accommodations.
Overall, business travelers find La Inmaculada Hotel to be a viable option due to its convenient location near business centers and its professional, accommodating staff. The hotel provides a well-rounded experience with its excellent location, clean and comfortable rooms, commendable breakfast and attentive service, making it a favored choice for various types of travelers. Show more
InfoSummary of reviewsHotel San Carlos receives commendation for its exceptional location, placing it in a desirable and convenient neighborhood close to the airport. The surrounding area is rich with restaurants, cafes, shopping malls, bars and nightclubs, providing a variety of options for guests. The hotel's peaceful, central setting, well-maintained gardens and spacious rooms contribute to a comfortable and secure environment, appreciated particularly by those visiting the US Embassy or other nearby attractions.
The breakfast buffet at Hotel San Carlos generally receives positive feedback with guests noting the flavorful and plentiful variety offered. The staff's helpfulness during breakfast is highlighted, though some guests believe the breakfast could benefit from more variety to meet the standards expected of high-end establishments.
Rooms at Hotel San Carlos are spacious, clean and comfortable with many visitors appreciating the pleasant indoor garden views and effective showers. Despite occasional mentions of outdated bathroom facilities and minor cleanliness issues, the overall comfort and cleanliness of the rooms are well-regarded.
Cleanliness is a strong attribute with guests consistently praising the hotel's clean and tidy rooms, comfortable bedding and well-maintained facilities. Despite infrequent maintenance issues, the hotel's high standards of hygiene and security reinforce a home-like and inviting atmosphere.
The hotel's staff is a significant highlight, known for their friendliness, helpfulness and efficient service. They are frequently acknowledged for going above and beyond to assist guests, contributing to a welcoming and accommodating environment. Even when understaffed, the team manages to deliver exceptional service, ensuring guests feel well taken care of.
Wi-Fi quality, however, is a notable concern with many guests experiencing weak and unreliable Internet connections, particularly on the upper floors. This issue, along with occasional comments about the television signal and water pressure, reflects an area needing improvement.
The pool with its charming garden setting and tranquil ambiance, is appreciated for relaxation, despite being smaller and sometimes less clean than expected. It provides a serene escape, although more suited for casual dipping than serious swimming.
Finally, the beds at Hotel San Carlos receive high marks for comfort, although some guests suggest that the pillows could be improved due to their large, bulky nature. Overall, the comfortable bedding contributes to a restful stay.
In summary, Hotel San Carlos stands out for its prime location, cleanliness, lush garden setting and exceptional staff, ensuring a pleasant and convenient stay. While there are areas for improvement, particularly in Wi-Fi service and some amenities, the overall experience is highly positive, making it a desirable option for both business and leisure travelers. Show more
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