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Summary of reviewsUnion Residence - HEER in Novo Hamburgo is highly regarded for its prime location, offering visitors a convenient base close to shopping centers, restaurants, and cultural attractions like the cathedral. Its proximity to the train station further facilitates easy exploration of the city and surrounding areas. Guests consistently praise the spacious and comfortable accommodations that include kitchen facilities, ensuring a homely experience with all necessary amenities. The cleanliness of the residence is frequently highlighted, with rooms described as pristine, organized, and fresh-smelling, contributing markedly to guest comfort.
The hotel's exceptional bedding and high-quality mattresses provide a restful experience, enhancing the overall stay. Although there are occasional mentions of minor maintenance issues and mixed feedback on some aspects of room service, the comfort of the beds is consistently appreciated.
Guests have commended the attentive and polite staff, who contribute significantly to the welcoming atmosphere. Notably, Giovana from reception is recognized for her personalized attention, ensuring a smooth check-in and fulfilling reservation expectations. While there have been occasional misunderstandings, such as parking fees and untimely room entries, these do not overshadow the overall positive service experience.
In summary, Union Residence - HEER offers clean, comfortable, and strategically located accommodations, supported by friendly and efficient staff, making it a recommended choice for travelers seeking convenience and quality in Novo Hamburgo.
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