5-Star HotelThis luxury resort features a restaurant, multiple spa tubs, a 24-hour fitness center, a bar, and an indoor pool. Located near Snowland Park, it offers a blend of relaxation and entertainment for a luxurious stay.
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Summary of reviews related to the '5 Star' categoryAt Wyndham Gramado Termas Resort & Spa, guests often find themselves with high expectations given the hotel's five-star rating. While many reviewers appreciate the overall structure and quality service provided by the resort, numerous comments suggest it falls short of true five-star standards. Issues frequently mentioned include limited amenities, disappointing parking and restaurant services and some guests feel the claim of five-star luxury does not hold up, particularly in terms of the finer details like toilet paper quality and the presence of staff.
Despite these criticisms, some guests have enjoyed their stays, noting the excellent service and receiving upgrades that made their experience more enjoyable. However, the consensus indicates a gap between the advertised five-star luxury and the actual experience with many suggesting the resort feels more in line with a four-star rating.
Families seem to find the resort appealing, highlighting its popularity and the presence of children, which perhaps adds to a more lively and bustling atmosphere. Nonetheless, the expectation of a high-standard, quiet and exclusive five-star experience was not met for many of the guests, leading to overall mixed reviews.
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