Hotel Majapahit Surabaya MGallery is a luxurious and historical hotel located in the heart of Surabaya's bustling city center. Its location provides guests with easy access to nearby attractions and amenities, while its stunning gardens offer a serene and peaceful environment. The standout feature of the hotel is its delicious and varied breakfast buffet, offering a wide selection of food including Indonesian specialties. The dinner at the hotel's restaurant is also highly recommended, offering a great variety of tasty food. The spacious rooms offer comfortable beds, luxurious bathrooms and necessary amenities with a vintage atmosphere. The hotel's gym and pool are both highly enjoyable with guests commending the comfortable beds and exceptional staff. The hotel's historical status adds a unique and classic experience with a beautiful and well-preserved building exuding old world elegance. Despite some mixed reviews on cleanliness, guests overall praise the hotel for its exceptional staff and extensive facilities, making it the perfect choice for a luxurious stay in Surabaya.
JW Marriott Hotel Surabaya stands out as an exceptional accommodation choice, offering an impressive blend of luxury, comfort, and accessibility. Situated in the heart of Surabaya, the hotel boasts a prime location that allows guests to easily explore nearby attractions like Tunjungan Plaza, Chinatown, and the historic old city. Its central position provides convenience for dining, shopping, and cultural experiences, all while maintaining a serene atmosphere in its quiet rooms.
Breakfast at JW Marriott Surabaya is often lauded for its sumptuous buffet, offering a diverse range of international and Indonesian dishes. The extensive selections cater to various tastes, setting the tone for a memorable day with friendly and welcoming service. Guests similarly enjoy the dinner experience, with a variety of dining options featuring global cuisine. Restaurants like Uppercut and Tang Palace offer delightful meals, contributing to the hotel's reputation for exceptional dining.
The hotel excels in delivering spacious and comfortable rooms that are consistently clean and well-maintained. Guests appreciate the elegant design and amenities, highlighting stunning city views from many rooms. The attentive staff further enhances the stay, known for their warmth, professionalism, and dedication to guest satisfaction. Staff members across various departments, from reception to restaurants, provide efficient and courteous service that fosters a hospitable environment.
Additional facilities such as the gym and pool contribute to a comprehensive and pleasurable experience. The gym is available 24 hours, equipped for fitness enthusiasts, while the pool offers a tranquil escape with its beautiful mosaic floor and surrounding garden. Guests frequently praise the beds for their comfort, ensuring a restful sleep.
Overall, JW Marriott Hotel Surabaya epitomizes five-star luxury with its elegant rooms, high-standard amenities, and superb service. Despite minor criticisms, it remains a top choice for travelers seeking a blend of comfort, convenience, and indulgence in Surabaya’s dynamic urban setting.
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is highly praised for offering a balanced blend of luxury, convenience, and exceptional service. Its strategic location is a major highlight, directly connected to Ciputra World Mall, a prime shopping and dining destination. The hotel’s proximity to key spots in Surabaya makes it ideal for both business and leisure travelers, providing easy access to transportation and entertainment venues.
Guests commend the hotel's breakfast offerings, which feature a wide array of delicious options ranging from local Indonesian dishes to continental favorites. The extensive and sumptuous buffet is supported by attentive staff, contributing to memorable dining experiences. The rooms, spacious and elegantly furnished, offer extraordinary city views and are maintained to high cleanliness standards. Guests appreciate the luxurious amenities, such as large bathtubs and comfortable beds, which guarantee a restful night's sleep.
Cleanliness is a consistent aspect of positive feedback, with the entire establishment being noted for its meticulous upkeep. The staff receives glowing reviews for their friendliness, professionalism, and customer-oriented approach, making guests feel at home. Despite occasional delays in the check-in process, the staff’s efficiency and welcoming demeanor enhance the hospitality experience.
The rooftop infinity pool on the 22nd floor is another standout feature, offering guests relaxation with stunning views of Surabaya's skyline. Complemented by spa facilities, the pool area provides a complete wellness experience. Overall, Hotel Ciputra World Surabaya successfully combines a dynamic city backdrop with a warm, inviting atmosphere, ensuring guests have an unforgettable stay.
Grand Mercure Malang is celebrated for its strategic location, providing easy access to popular attractions such as Mt. Bromo and Tumpak Sewu. Despite being outside the city center, its position offers proximity to local highlights, including souvenir shops and water parks. This tallest building in the area offers captivating city and mountain views from corner rooms, enhancing guests' experiences.
The hotel excels in delivering an exceptional breakfast experience, featuring a diverse range of local and international options that guests describe as delicious and plentiful. The breakfast service often stands out as a highlight of the stay, contributing to the luxurious ambiance Grand Mercure Malang is known for.
Room quality at the hotel is consistently praised for spaciousness and comfort. With beds lauded for their excellent comfort and cleanliness being a standout feature, the rooms offer a cozy and inviting atmosphere, complete with city and mountain views. The well-maintained facilities cater well to families, with thoughtful amenities like baby cribs provided as needed.
Cleanliness throughout the hotel is a notable feature, with consistently clean and spacious rooms allowing travelers to enjoy a relaxing stay. The modern ambiance and efficient service contribute to the overall positive experience. While some reviews mention minor bathroom cleaning issues, satisfaction with the hotel's upkeep remains high.
The hotel's staff receives substantial praise for their friendliness and helpfulness, fostering a warm and welcoming environment. Their attentive nature ensures efficient service, particularly engaging and entertaining children to accommodate families. The dedicated hospitality offered by the staff makes guest interactions genuinely caring and memorable.
The swimming pool area is appreciated for its cleanliness and family-friendly environment, featuring a slide for added fun. Despite some feedback about water temperature variations, the pool remains a satisfying amenity that complements the hotel's overall luxurious ambiance.
Families find the hotel particularly accommodating, with activities tailored for children and amenities like baby cribs readily available. The kid-friendly atmosphere is enhanced by the engaging pool area and appealing cafe and restaurant settings, making it an ideal choice for family-centric accommodations.
The hotel's beds stand out as a noteworthy feature, praised for their comfort and quality. King-size beds provide a restful sleep experience with high-quality bedding, reinforcing the luxurious accommodations guests come to expect.
Grand Mercure Malang's luxurious interiors, immaculate cleanliness, and grandeur offer an incomparable experience reminiscent of top-tier establishments. The hotel meets 5-star expectations with its lavish facilities, delightful breakfast spread, and convenient location, ensuring a remarkable and opulent stay for all visitors.
Sheraton Surabaya Hotel & Towers is highly acclaimed for its strategic location in the heart of Surabaya, directly connected to Tunjungan Plaza, a major shopping destination. This prime positioning offers guests seamless access to dining and shopping, making it ideal for exploring the city's dynamic attractions. Guests frequently applaud the hotel staff for their welcoming and helpful nature, enhancing an already positive experience with excellent service and support.
The breakfast at Sheraton Surabaya, served at Bromo Cafe, stands out for its exceptional diversity and quality. Guests enjoy a wide range of options spanning Western, Chinese, and local Indonesian cuisines, prepared with delicious flavors. The amiable and attentive staff contribute to a pleasant dining atmosphere, further enriched by the hotel's convenient location near a shopping center.
Rooms at the Sheraton Surabaya Hotel & Towers are appreciated for their spaciousness and cleanliness. While some parts of the building are undergoing renovations, guests find the accommodations comfortable and well-suited for families. Any minor concerns about furnishings or amenities are overshadowed by the roomy and relaxing setups offered.
Cleanliness is a key attribute of the hotel, with both rooms and restaurant areas maintained to high standards. Guests note the cleanliness of the spaces contributes to a positive impression, even though certain areas such as bathrooms and carpets show signs of age.
The staff's exceptional hospitality is a defining feature of Sheraton Surabaya Hotel & Towers. Their friendliness, efficiency, and willingness to go above and beyond leave a significant impact on guests, creating a warm and accommodating environment throughout the stay. Overall, Sheraton Surabaya Hotel & Towers stands out for its remarkable service, convenience, and comfort, making it a preferred choice for visitors.
Surabaya Suites Hotel Powered by Archipelago is highly praised by guests for its strategic location in the heart of Surabaya, offering convenient access to transport links, shopping centers, and cultural attractions. The affordable accommodation provides a clean and comfortable stay, ideal for those wishing to explore the vibrant city life.
Guests are particularly delighted by the extensive breakfast buffet that caters to diverse tastes, mainly featuring delicious Indonesian cuisine. The breakfast experience is enhanced by friendly service and high-quality facilities, though some suggest improvements in coffee quality and menu variety.
The hotel rooms are lauded for their impressive spaciousness and cleanliness, featuring large, comfortable beds and separate living areas. While the decor is noted as slightly outdated, many appreciate the balance of modern amenities with old-world charm. Cleanliness receives mixed reviews, with many praising the general upkeep, though some point out areas needing improvement, particularly the bathrooms and carpets.
The hotel's staff consistently receive accolades for their exceptional friendliness and attentiveness, significantly enhancing the guest experience. The reception team, in particular, is noted for their warm and professional welcome.
The large Olympic-sized pool is a notable feature, though some guests comment on the lack of privacy and occasional maintenance issues. Despite these concerns, the pool offers a refreshing escape amidst the city's hustle and bustle.
Overall, Surabaya Suites Hotel provides a comfortable and well-situated accommodation option with an emphasis on friendly service and convenient amenities, making it a popular choice for visitors to Surabaya.
Hotel Tugu Malang offers an exceptional experience, harmoniously blending a prime location with luxurious accommodations and top-tier service. Nestled in the heart of Malang, the hotel provides guests with convenient access to key cultural and historic attractions. Its central location near the train station and main square, coupled with its tranquil surroundings, makes it an ideal spot for both relaxation and exploration.
The culinary offerings at Hotel Tugu Malang are consistently praised. The breakfast, served à la carte by the pool, delights with a sumptuous mix of traditional and international dishes. The Melati and SaigonSan restaurants provide remarkable dining experiences with varied menu selections, highlighting local and Asian flavors. The inclusion of a complimentary afternoon tea further elevates the culinary experience, making it a highlight of many guests' stay.
Accommodations at the hotel exude charm and character with their unique design and historical elements. The spacious and immaculately clean rooms feature luxurious bedding that ensures a restful stay. Though some areas may benefit from modernization, the vintage appeal of the hotel adds to its allure. The cleanliness extends throughout the hotel, creating a serene and inviting atmosphere.
Guests frequently commend the hotel's friendly and attentive staff, who go above and beyond to make visitors feel special and cared for. The professional and approachable nature of the staff enhances the guest experience, ensuring seamless communication and exceptional service.
The hotel's amenities, including a serene pool set amidst lush greenery and a meticulously designed spa, contribute to a relaxing retreat. While the gym could benefit from an upgrade, the overall ambiance compensates for this minor shortcoming. The combination of a superb location, extraordinary decor, and historical charm establishes Hotel Tugu Malang as a five-star boutique destination. With its impressive blend of history, art, and luxury, it remains a top choice for discerning travelers seeking a unique and memorable stay.
Shangri-la Surabaya is a great choice for travelers looking for a comfortable and clean stay in Surabaya. Guests have consistently praised the hotel's commitment to maintaining a spotless environment, including sparkling clean bathrooms, fresh-smelling rooms and excellent cleaning services. The staff at this hotel are truly exceptional with numerous guests commenting on their friendliness and helpfulness. The breakfast provided by the hotel is excellent with a wide variety of dishes available and the covid protocols are well-regulated during breakfast service. The spacious and well-maintained rooms are also highlighted as particularly comfy with families pleased with the option of connecting rooms to suit their needs. The swimming pool is larger than most hotel pools and guests enjoy using the water slides, especially their kids. Overall, Shangri-la Surabaya is a great option for anyone who values cleanliness, excellent service and a fantastic pool as key components of their travel experience.
The Shalimar Boutique Hotel, nestled in one of Malang’s finest neighborhoods, offers guests a tranquil yet convenient location. The serene colonial residential area provides calm surroundings, perfect for relaxation, while being mere minutes from the city’s vibrant center and close to trendy cafes and restaurants. This strategic positioning near Idjen Boulevard makes the hotel easily accessible, particularly given its proximity to the train station.
Guests are continually impressed by the hotel’s breakfast offerings, which boast an incredible variety to suit diverse tastes. The buffet features both Indonesian delicacies and Western favorites, catered by attentive and friendly staff, notably Maria, whose hospitality enhances guests' experiences. Despite the restaurant lacking air conditioning, the atmosphere remains pleasant, and the hotel thoughtfully offers takeaway breakfast boxes for guests with early plans.
Dining at The Shalimar is equally delightful, with options that satisfy a range of palettes thanks to a balanced menu including Indonesian and Italian dishes. The food quality is consistently commendable, enhanced by a friendly and helpful staff and a notable wine selection. The dining venues, particularly the Italian restaurant Regina, offer a pleasant atmosphere both indoors and on the lounge terrace.
Accommodations at the hotel are stylishly adorned and maintained to impeccable standards, ensuring a comfortable and luxurious stay. The spacious, clean rooms with cozy ambiances provide a quiet retreat from the bustle, with no noise disturbance. Exceptional beds complement the serene environment, offering guests outstanding comfort for restful sleep. Bathrooms are luxurious, featuring wonderful showers which further enhance the living experience.
Cleanliness is a hallmark of The Shalimar Boutique Hotel, lauded by guests for its immaculate standards. A minor mention of mold does not overshadow the overall perception of the hotel as being exceptionally clean. Staff consistently receive high praise for their helpfulness and courteous manner, with notable efforts from the restaurant and reception teams. Front desk and management are appreciated for their attentiveness, providing a caring and thoughtful service.
The pool area, though occasionally marred by maintenance issues and fewer sun loungers, retains a positive impression with its aesthetic appeal ideal for relaxation. Although some drawbacks exist, such as proximity to a busy street, the pool remains a valued feature.
In summary, The Shalimar Boutique Hotel is highly recommended for its strategic location, excellent breakfast and dining experiences, luxurious and clean accommodations, and welcoming staff. Despite minor areas for improvement, the overall experience is one of comfort, style, and exceptional hospitality, making it an ideal choice for travelers seeking tranquility paired with convenience.
Ketapang Indah Hotel is a favored retreat for travelers seeking a blend of scenic beauty and convenience. Nestled by the shoreline with breathtaking views of Bali, the hotel offers an idyllic setting complemented by its strategic location near the Ketapang ferry port. This makes it an ideal stopover for those headed to Bali, while also serving as a base for exploring nearby natural attractions like Baluran National Park and Kawah Ijen.
Guests highlight the hotel's tranquil beachfront setting and appreciate the large, clean rooms equipped with modern amenities that ensure a comfortable stay. The expansive and impeccably maintained grounds feature a spacious pool and well-regarded restaurant, further enhanced by the professional and friendly staff who assist guests in making the most of their visit.
Ketapang Indah Hotel excels in providing a rich and varied breakfast buffet, offering a delightful array of Western and traditional Banyuwangi cuisine. Guests laud the delicious and extensive spread, which is complemented by stunning views of Bali from the dining terrace. While dinner receives mixed reviews, the à la carte menu is praised for its tasty selections and the enchanting seaside ambiance enhances the dining experience.
The hotel is renowned for exceptional cleanliness, with rooms noted for their spaciousness and modern comfort, while the beautifully maintained gardens and large pool contribute to the serene atmosphere. The staff receives high commendations for their exceptional friendliness and professionalism, enhancing the overall experience with their attentive service.
Families find Ketapang Indah Hotel to be an ideal destination, with spacious family rooms and amenities catering to both adults and children. The children's pool and playground provide ample entertainment options, making it a delightful getaway for families.
While the beach is not suitable for swimming due to cleanliness issues, its picturesque setting offers potential for leisurely walks and easy access to the ferry to Bali. The overall tranquility of the hotel environment remains a significant draw.
The comfortable beds are another highlight, ensuring a restful stay with many guests praising the bedding's comfort. Despite occasional Wi-Fi connectivity issues, the hotel's overall amenities and strategic location near Ketapang Harbour make it a preferred choice for travelers seeking a relaxing and convenient stay.
Wyndham Surabaya is highly regarded for its prime location in the heart of Surabaya, offering guests convenient access to Tunjungan Plaza and major attractions. Its strategic positioning provides easy mobility throughout the city, making it an ideal base for both leisure travelers and those attending to business.
The hotel impresses with its breakfast offerings, featuring a blend of continental and Indonesian cuisine. Guests appreciate the diverse buffet, commendable service, and enjoyable coffee, although there are suggestions for improved taste and variety. Large rooms with stunning city views enhance the breakfast experience, contributing to a pleasurable stay.
Room accommodations at Wyndham Surabaya consistently receive praise for their spaciousness and comfort. The generous size, luxurious king-size beds, and excellent facilities like bathtubs and air conditioning make for a comfortable and restful environment. While some note the decor as slightly outdated, the rooms are well-maintained, clean, and equipped with ample amenities, making them well-suited for families and solo travelers alike. Guests also enjoy a peaceful ambiance, supported by a wine bar restaurant offering quality cuisine.
Cleanliness is another strong point for the hotel, with rooms frequently described as spotless. The housekeeping staff and executive lounge team are noted for their friendliness and attention to detail, enhancing the overall service quality at the hotel. Though there are mentions of minor areas for cleanliness improvement, the hotel largely meets expectations.
The staff at Wyndham Surabaya is consistently lauded for their exceptional service. Described as friendly, professional, and attentive, the staff's warmth and readiness to assist greatly enhance the guest experience. Their efforts, which include thoughtful gestures and efficient trip organization, contribute significantly to a memorable stay.
Finally, the comfort of the beds is a standout feature. The big, soft king-sized beds and lovely pillows are frequently praised, ensuring guests enjoy restful sleep. Overall, Wyndham Surabaya's combination of prime location, great facilities, attentive staff, and comfortable accommodations make it a popular choice for travelers seeking an enjoyable stay in Surabaya.