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Mercure Aachen Europaplatz

Aachen , Joseph-von-görres-str. 21 (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Aachen Europaplatz hotel is highly recommended by guests for its convenient location within walking distance of the city center and local attractions, as well as easy access to the Autobahn. The breakfast is top-notch with a wide variety of high-quality options, accommodating those with dietary restrictions. The rooms are well-equipped, clean, modern, spacious and comfortable with new and clean bathrooms. The staff is friendly and helpful, receiving overwhelmingly positive reviews. The pool is a popular spot with guests, providing a refreshing place to cool off and relax. The hotel is also pet-friendly, welcoming dogs to stay. While some guests have had mixed experiences with the parking situation and the dinner menu, overall the hotel is highly rated and a great starting point for exploring the city.
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Categories

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Name of the pool: Außenpool

Location of the pool: Outdoor pool

When is the pool open? Sommer

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Standard Double Room Modern room with satellite TV and tea/coffee facilities.

Privilege Double Room Modern room with satellite TV and tea/coffee facilities. It also offers luxurious Babor toiletries, a minibar with drinks, magazines (Men's Health and Elle) and free WiFi. The room is quiet. A bathrobe and daily newspaper are available on request. A late check-out until 14:00 and free parking are also included in this room category.

Standard Twin Room Modern room with satellite TV and tea/coffee facilities.

Deluxe Double Room Modern room with satellite TV and tea/coffee facilities. It also offers a minibar with drinks and free WiFi. The room is quiet. A bathrobe and daily newspaper are available on request.

About Mercure Aachen Europaplatz

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Guest Reviews

7.9

Good

Location

The location of Mercure Aachen Europaplatz is a major selling point according to guest reviews. It is situated within easy walking distance of the city center and is convenient for visiting local attractions such as Carolus Thermen and CHIO. Additionally, the hotel boasts a central location that provides easy access to the Autobahn. Despite its convenience, the hotel is praised for its quiet and peaceful surroundings, bordered by rural fields and walking paths. Guests also appreciate the ample parking available just outside the reception. Overall, the hotel's location is seen as a great starting point for exploring the city and accessible transportation options via foot or public transport.

Breakfast

Many guests have raved about the breakfast at the Mercure Aachen Europaplatz hotel. They describe it as top-notch, fantastic and hervorragend with a wide variety of high-quality options. The buffet is well stocked with many options constantly being replenished. Guests can even press their own fresh orange juice and make their own waffles. Those with dietary restrictions are also accommodated with a gluten-free breakfast option available. The staff is friendly and the rooms are clean and comfortable. However, some guests did note that the breakfast was not included in the room price and was a bit on the expensive side. Overall, the breakfast at the Mercure Aachen Europaplatz hotel is highly recommended.

Dinner

Guests have varying opinions about the dinner at Mercure Aachen Europaplatz with many praising the delicious meals and generous portions. However, some criticize the limited menu options and lack of wine list for a 4-star hotel restaurant. Some guests also mention dry and unsatisfying buffet dishes, particularly the tough meat and overcooked vegetables. Others suggest dining elsewhere if the restaurant is closed. Despite some negative opinions, many guests appreciate the quality of the food and reasonable prices for what they received.

Rooms

The rooms at Mercure Aachen Europaplatz hotel are a highlight according to guest reviews. They are described as well-equipped, clean, modern, spacious and comfortable. The bathrooms also receive positive reviews for being new and clean. Guests appreciate the effort of the staff to keep the rooms tidy and the standard of the room inventory is described as good. However, some guests note that the heating cannot be turned off and that some rooms are noisy or have minor defects that need fixing. Despite these minor issues, the majority of guests enjoy their stay and recommend the hotel's rooms.

Beds

At the Mercure Aachen Europaplatz, guests have raved about the comfortable beds with some even describing them as heavenly. While a few reviewers found the mattresses to be on the firm side, overall the bedding was highly rated. Some families appreciated the option of an extra bed for their children. However, a few reviewers noted that the pillows could be improved. The rooms themselves were generally pleasant with a few complaints about small blankets and beds that were too small or slightly uncomfortable. Despite these minor quibbles, guests seemed to enjoy a good night's sleep at this hotel.

Cleanliness

Guests of the Mercure Aachen Europaplatz consistently praise the cleanliness of the hotel with many describing their rooms and bathrooms as very clean and well-equipped. Visitors compliment the friendly staff and the hotel's quiet, comfortable atmosphere. Guests enjoyed the excellent breakfast and appreciated the hotel's modern standard. While a few reviewers mentioned minor issues, such as a stained sofa or a less-than-pristine bathroom trash can, overall the hotel's cleanliness received high marks from visitors.

Staff

The staff at Mercure Aachen Europaplatz receive overwhelmingly positive reviews. Guests consistently mention the excellent service and friendliness of the staff, who are helpful and speak English. The hotel is also noted for being very clean and some guests praise the organization. The vast majority of reviews speak highly of the staff. Guests mention the helpfulness, motivation and friendliness of the employees across all departments, particularly those on reception, in the restaurant and at the bar. However, there are occasional negative comments about specific staff members who were rude or unhelpful. Overall, the staff at Mercure Aachen Europaplatz is a standout feature of the hotel.

Pool

The pool at Mercure Aachen Europaplatz is a popular spot with guests, providing a refreshing place to cool off and relax. While some guests felt that the pool was a bit small, most enjoyed the nice pool area and the beautiful terrace with pool. The outdoor pool area received rave reviews with guests enjoying the nice pool area and the possibility of having breakfast outside near the pool. A few mentioned that more sun loungers would be useful and some guests complained about noise from the pool area. Overall, guests appreciated the convenience of having a central hotel with a pool in Aachen.

Parking

Guests at the Mercure Aachen Europaplatz have had varied experiences with the parking situation. Some have expressed frustration at the high cost of the paid parking option, while others have praised the good parking availability and ample space. The hotel's own parking lot, which is gated and located in front of the hotel, is seen as a positive by many guests. Some have had issues with improperly parked cars blocking access to available spots, but generally there are enough parking spaces for guests. Some guests have reported confusion or disappointment with the advertised free parking not being available. Overall, the parking situation at the hotel is mixed, but there are options available for those willing to pay the parking fee.

Family

Mercure Aachen Europaplatz provides a great experience for families with kids. The hotel is even pet-friendly, welcoming dogs to stay. The staff is helpful when it comes to accommodating younger children, as mentioned by guests who stayed with their toddler and one-year-old sons. While some found the rooms a bit small for three people and the pillows too soft, others appreciated the wheelchair accessible room. Visitors with furry friends are encouraged to bring them along for their stay. The hotel staff is noted for being very friendly, especially towards children.

4 Star

Mercure Aachen Europaplatz is a hotel that has received mixed reviews. Some guests have found the prices to be too expensive for the average quality of the facilities and services. However, many others have enjoyed their stay and rated the hotel highly. The hotel is located in an accessible area, making it convenient for those travelling by car. While some guests have expressed disappointment in the hotel's offerings for a 4-star rating, others have found it to be a decent place to stay for an overnight visit. Alternately, some have suggested that it would be more suitable for a short-term stay like a youth hostel. Overall, potential guests should approach booking at this hotel with an open mind and carefully consider their expectations.

Dog Friendly

Looking for a hotel that welcomes your furry friend? Look no further than Mercure Aachen Europaplatz! This dog friendly hotel has facilities, services and amenities designed to make your pet feel right at home. Our guests have raved about the thoughtful touches including a prepared couch, water dish, treats and their own newspaper. There are even green areas directly outside the hotel where you can walk your dog. Whether you're traveling for business or leisure, your dog will be treated like a V.I.P. at Mercure Aachen Europaplatz. So why not bring them along for your next trip? Allatbarat!

Yes, Mercure Aachen Europaplatz has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Mercure Aachen Europaplatz.

Yes, Mercure Aachen Europaplatz welcomes dogs.

Yes, parking facilities are available at Mercure Aachen Europaplatz.

No, Mercure Aachen Europaplatz doesn't have a gym.

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