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The Wen Wan Resort Sun Moon Lake

Yuchih , No. 139, Zhongxing Road (Show on Map)

7.5

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Wen Wan Resort Sun Moon Lake receives high ratings from guests for its prime location with stunning lake views, convenient access to boats for lake exploration and comfortable lake-facing rooms. The breakfast buffet offers a variety of options and generally receives positive reviews, although dinner reviews are mixed with some guests finding it delicious and ample while others express disappointment. The rooms are spacious and pretty with great views, but some guests comment on the need for better room cleaning and updated decor. Staff receive mixed reviews with some guests praising their helpful and courteous nature while others express concerns about lack of numbers and rude/unprofessional behavior. Overall, many guests describe their experience as worth the money and an exceptional 5-star luxury experience with unique features and exceptional service.
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Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Infinity Pool Panoramic View Pool Outdoor Pool

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Infinity Pool

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Room Types

About The Wen Wan Resort Sun Moon Lake

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Guest Reviews

7.5

Good

Location

If you're looking for a hotel in a prime location with stunning views, The Wen Wan Resort Sun Moon Lake should definitely be on your list. Guests rave about the great view of Sun Moon Lake and the hotel's proximity to boats for easy lake exploration. Additionally, the location is described as convenient with a good geographical position that makes for beautiful high-rise views, hot springs and a pool. The only potential hiccup is that some guests experienced difficulty capturing perfect photos due to certain buildings obscuring the view. Nonetheless, the lake-facing rooms are described as comfortable with unbeatable views. Overall, if it's lakeside views and location that you're after, The Wen Wan Resort Sun Moon Lake is a great choice.

Breakfast

One of the highlights of a stay at The Wen Wan Resort Sun Moon Lake is the breakfast buffet, which features a variety of options ranging from Japanese cuisine to Chinese set menus. While some guests felt that there could be more Western options, overall the breakfast offers great diversity and is generally of high quality. However, a few guests found the breakfast to be average or lacking in selection. The quality of the dinner was variable with some finding it mediocre and others recommending that the hotel offer made-to-order dishes. Additionally, a few guests noted that the hotel could benefit from more staff in both the accommodation and restaurant areas. Despite some minor flaws, The Wen Wan Resort Sun Moon Lake's breakfast and dinner options are generally satisfactory and offer a good start and end to your day.

Dinner

The Wen Wan Resort Sun Moon Lake offers a dinner that the majority of guests found to be delicious and ample. The Chinese set menu was praised although some guests noted that the steak could be hotter. The soup base for the hotpot was highly rated and the breakfast was also said to be satisfying. However, a few guests expressed disappointment with the dinner, describing it as slow in coming and lacking in quality ingredients. Some even compared it unfavorably to local restaurants. Additionally, a few unhappy guests noted that there was poor service and not enough breakfast options despite the expensive added cost. Despite the few negative reviews, most guests enjoyed the dinner at The Wen Wan Resort Sun Moon Lake.

Rooms

The Wen Wan Resort Sun Moon Lake offers spacious and pretty rooms with gorgeous lake-view balconies and even two King beds. The rooms are comfortable with great views of Sun Moon Lake, making the stay worth the price. The only issue is that some guests found that the room cleaning could be improved. However, the hot spring facilities are nice and the beds, pillows and blankets are comfortable. Some of the furniture and equipment show signs of wear and tear and the room decorations are a bit outdated. Nevertheless, the view is stunning and the observation deck is unique and quiet. The rooms are generally comfortable and clean, except for some dusty curtains and dirty windowsills. The hotel provides basic amenities, but some guests complained about the lack of toilet paper and toothbrushes. Overall, the room is quiet and well-equipped, offering a great stay for guests who prioritize comfort and view.

Cleanliness

The Wen Wan Resort Sun Moon Lake may need to work on its cleanliness, according to some guest reviews. However, many reviews also praise the overall cleanliness of the hotel and rooms. Some guests did encounter dead bugs and dust, as well as dark spots on the bathroom floor mats and spider webs on the windows. In some cases, housekeeping may not have thoroughly cleaned the rooms. Some guests also commented on the lack of toiletries like toothbrushes and toilet paper. However, other guests had a positive experience and praised the hotel's cleanliness, noting clean and tidy rooms, bathrooms and balconies. Some guests complimented the staff on keeping the hotel clean and tidy, while others had less positive experiences.

Staff

The Wen Wan Resort at Sun Moon Lake has received mixed reviews for its staff with some guests praising their polite and helpful nature, particularly the shuttle driver and Mr. Lin. However, others have criticized their lack of numbers and insufficient service, particularly at check-in and in the restaurant. Some guests have also complained about staff being rude or unprofessional with a few incidents of forgotten requests or late room service. Despite these issues, many guests still found the staff to be generally friendly and courteous and happy to help where they could.

5 Star

The Wen Wan Resort Sun Moon Lake has received exceptional praise from guests with several describing their experience as worth the money and even "being treated like royalty." The hotel is said to have unique features that make it stand out from traditional five-star establishments. Despite a few negative comments about the quality of the restaurant's food and some aspects of the facilities, overall, guests have been satisfied with the superb service and exceptional experience offered at this hotel.

Luxury

If you're looking for a luxurious stay in Sun Moon Lake, The Wen Wan Resort might just be perfect for you. This unique 5-star hotel offers a comfortable and indulgent experience with excellent service that will make you feel truly pampered. The hotel stands out for its special features that will amaze you and the restaurant serves a 5-star dinner that you won't forget. Although there are some reviews expressing concerns about staffing, the overall experience is one that will make you feel honored and impressed. Don't let the lack of related comments discourage you, if you're looking for a luxurious stay in Sun Moon Lake, The Wen Wan Resort is definitely worth considering.

Yes, The Wen Wan Resort Sun Moon Lake has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at The Wen Wan Resort Sun Moon Lake.

No, The Wen Wan Resort Sun Moon Lake doesn't allow dogs.

Yes, parking facilities are available at The Wen Wan Resort Sun Moon Lake.

Yes, The Wen Wan Resort Sun Moon Lake has a gym.

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