Summary of reviews related to the '4 Star' category
Holiday Inn Basingstoke by IHG has garnered mixed reviews from its guests, with some highlighting its positives while expressing certain concerns. Located conveniently on the A339 between Basingstoke and Alton, the hotel offers easy access to the M3, making it an ideal spot for travelers. The cleanliness of the hotel is frequently praised, indicating a modern and well-maintained environment that appeals to many guests.
The accommodations, particularly the double rooms, are noted for their cleanliness and accessibility, catering well to guests with specific needs, such as those with disabilities. While some visitors have rated the hotel as one of the best among Holiday Inns they have stayed at, offering a five-star experience, others have expressed dissatisfaction with the room sizes and decor, finding them dated and not meeting expectations for a four-star establishment. This disparity in experiences suggests that while the hotel excels in certain aspects, there might be areas that could benefit from attention if aiming to consistently meet four-star standards across the board.
Arlan House, Central Basingstoke Hotel is highly praised for its strategic location and exceptional value for money. Situated in the heart of Basingstoke, the hotel provides a convenient base for exploring the town's vibrant attractions, including shopping districts, restaurants, and cultural sites like the Anvil Theatre and Festival Place. Guests appreciate the hotel's central yet peaceful position, which eliminates the need for parking fees due to its proximity to public transport, and the ample on-site parking adds to the convenience for those travelling by car.
The accommodations at Arlan House receive outstanding reviews for cleanliness and comfort. Rooms are described as spotless, modern, and well-maintained, with comfortable beds ensuring restful nights. The inclusion of amenities such as a fan, kettle, and fridge enhances the guest experience, while some rooms additionally feature a kitchen for greater flexibility. The bathrooms, recently refurbished and neat, receive their own high praise. The efficient self-service check-in process is seen as hassle-free, allowing guests flexibility and ease of access.
The hotel's staff, especially owner Steve, receive commendations for their attentive and responsive nature. Efficient communication both before and after arrival enhances the overall guest experience, with the team accommodating special requests and providing a warm, welcoming atmosphere.
Overall, Arlan House stands out as a dependable and comfortable choice for visitors to Basingstoke, combining an unbeatable location with exceptional cleanliness, comfort, and friendly service. While some guests noted minor issues with specific bed features or parking guidance, the general sentiment is overwhelmingly positive, making it a top recommendation for a pleasant stay in the town.
This hotel boasts a trendy bar and restaurant, a 24-hour front desk, and a Starbucks. It features an indoor pool, a well-equipped gym, a sauna, a steam room, and a jacuzzi. The rooms are modern, clean, and equipped with air conditioning and Alexa gadgets.
This hotel offers a 24-hour fitness center, a sauna, and a steam room. It features British cuisine at the 1449 Restaurant and a bar. The hotel provides dry cleaning services, in-room WiFi, and multilingual staff to assist guests.
The Apollo Hotel offers classic decor and features an on-site Brasserie for breakfast, lunch and dinner, plus Vespers, which includes a dinner spot with a great bar area. There is also an indoor pool and a health club. The front desk is open day and night, and the staff can offer concierge services.
Summary of reviews related to the '4 Star' category
Located conveniently close to the hospital in Basingstoke, Apollo Hotel offers an experience that's a step above standard travel lodge or premier inn establishments. While advertised as a four-star hotel, there are mixed sentiments about its true star rating, with some guests perceiving a disconnect between their expectations and what was experienced.
The hotel appears to be in need of some tender loving care, as many aspects from the corridors to the guest rooms, including studio suites, show signs of aging. Despite the clean rooms, the tired mattresses, carpets, and kettles hint at a need for updating. The bathroom facilities didn't quite meet the anticipated standards of a four-star hotel, reflecting a similar sentiment about the overall accommodations.
Nevertheless, the hotel's central location allows easy access to the city's offerings, and guests can conveniently hail taxis to explore surrounding areas. The staff's lack of engagement and limited knowledge were noted, suggesting room for improvement in service delivery. Additionally, while breakfast options were perceived as limited and lacking professional presentation, the proximity to local amenities could offer alternative dining choices.
Overall, Apollo Hotel holds potential to better align its services and facilities with its four-star designation, prompting some guests to suggest it should even be rated five stars compared to other local hotels.
This modern 4-star hotel features an award-winning restaurant and brasserie bar, as well as leisure facilities, including 2 indoor pools. It also offers outdoor and indoor tennis courts, a gym, a beauty center, and a sauna. The hotel provides easy access to transport networks and is within an hour's drive of London and Heathrow Airport.
Summary of reviews related to the '4 Star' category
The Hampshire Court Hotel & Spa boasts great facilities and posh surroundings, but many guests were disappointed and felt that it did not live up to its 4-star rating. Some felt that the service was lacking, particularly when it came to bar last orders and compared the experience to Fawlty Towers. Others were dissatisfied with the temperature in their rooms and felt that the hotel should do better. Despite these criticisms, guests looking for upscale amenities may still find the Hampshire Court Hotel & Spa worth visiting, but may need to adjust their expectations accordingly.
This hotel offers individually designed bedrooms, smart TVs, and complimentary high-speed Wi-Fi. It features a 2 AA Rosette Glasshouse restaurant with contemporary interiors and on-point food, with much of the produce sourced from within a 50-mile radius, including its own kitchen garden. The hotel is set in a grand 18th-century Georgian Manor House, located in the beautiful Hampshire countryside.