Pullman Vina del Mar San Martin
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsPullman Vina del Mar San Martin consistently receives high praise for its central location, convenient proximity to the beach, restaurants and entertainment attractions, which allow guests to explore the vibrant neighborhood on foot. Spectacular ocean views from rooms and the breakfast area add to the hotel's appeal with guests enjoying sunrise runs and peaceful beach walks. The hotel's modern facilities and cleanliness are frequently noted, along with the comfort and high standards of service from the attentive staff.
Breakfast at the hotel is often lauded for its variety, hearty options and delicious offerings with beautiful ocean views enhancing the dining experience. However, some guests feel that the quality does not justify the high cost and occasional service delays or lack of replenishment during peak times have been noted.
Dinner experiences are similarly mixed but generally positive with tasty, well-prepared food and good service, especially on the scenic rooftop terrace. However, the menu's complexity, limited variety and occasional operational issues, such as early closures and the need for reservations, can detract from the dining experience.
Guest feedback on rooms is predominantly positive, highlighting modern decor, cleanliness and comfort. Spacious, well-equipped rooms with stunning sea views are appreciated, although some guests find the rooms smaller than expected and occasionally noisy due to poor sound insulation. Maintenance issues like faulty air conditioning and inconsistencies in room cleaning have also been mentioned.
Cleanliness throughout the hotel generally meets guest expectations with commendations for clean and modern rooms and well-maintained common areas. Nevertheless, occasional lapses in thoroughness and delays in room cleaning are noted.
Staff at Pullman Vina del Mar San Martin are frequently highlighted for their professionalism, friendliness and efficient service. Exceptional service, especially from members like Lucas and Milagros, contributes significantly to guest satisfaction. While there are few mentions of disorganized front desk operations or unfriendly staff, these instances are rare.
The wifi service receives mixed reviews with many guests appreciating fast and reliable internet, suitable for work. However, frequent reports of unstable connections, slow speeds and difficulties with streaming services indicate areas needing improvement.
The gym's spacious and well-equipped facilities, alongside scenic views, are well-received, although some guests note its smaller size and occasional maintenance issues. Similarly, the rooftop pool, though attractive with stunning ocean views, is often described as crowded and lacking proper maintenance.
The hotel's location right by the beach is highly praised, offering easy and quick access to the sandy shores and local attractions. Guests appreciate the family-friendly environment with spacious rooms, accommodating staff and child-oriented amenities, making it an ideal choice for family vacations.
Overall, Pullman Vina del Mar San Martin stands out for its excellent location, modern facilities, exceptional staff service and family-friendly atmosphere, despite some areas needing attention like breakfast quality, internet service and minor maintenance issues.
Categories
Breakfast at the hotel is often lauded for its variety, hearty options and delicious offerings with beautiful ocean views enhancing the dining experience. However, some guests feel that the quality does not justify the high cost and occasional service delays or lack of replenishment during peak times have been noted.
Dinner experiences are similarly mixed but generally positive with tasty, well-prepared food and good service, especially on the scenic rooftop terrace. However, the menu's complexity, limited variety and occasional operational issues, such as early closures and the need for reservations, can detract from the dining experience.
Guest feedback on rooms is predominantly positive, highlighting modern decor, cleanliness and comfort. Spacious, well-equipped rooms with stunning sea views are appreciated, although some guests find the rooms smaller than expected and occasionally noisy due to poor sound insulation. Maintenance issues like faulty air conditioning and inconsistencies in room cleaning have also been mentioned.
Cleanliness throughout the hotel generally meets guest expectations with commendations for clean and modern rooms and well-maintained common areas. Nevertheless, occasional lapses in thoroughness and delays in room cleaning are noted.
Staff at Pullman Vina del Mar San Martin are frequently highlighted for their professionalism, friendliness and efficient service. Exceptional service, especially from members like Lucas and Milagros, contributes significantly to guest satisfaction. While there are few mentions of disorganized front desk operations or unfriendly staff, these instances are rare.
The wifi service receives mixed reviews with many guests appreciating fast and reliable internet, suitable for work. However, frequent reports of unstable connections, slow speeds and difficulties with streaming services indicate areas needing improvement.
The gym's spacious and well-equipped facilities, alongside scenic views, are well-received, although some guests note its smaller size and occasional maintenance issues. Similarly, the rooftop pool, though attractive with stunning ocean views, is often described as crowded and lacking proper maintenance.
The hotel's location right by the beach is highly praised, offering easy and quick access to the sandy shores and local attractions. Guests appreciate the family-friendly environment with spacious rooms, accommodating staff and child-oriented amenities, making it an ideal choice for family vacations.
Overall, Pullman Vina del Mar San Martin stands out for its excellent location, modern facilities, exceptional staff service and family-friendly atmosphere, despite some areas needing attention like breakfast quality, internet service and minor maintenance issues.
Luxury Hotel
Located in Viña del Mar, this hotel is recognized as a luxury option in the Valparaiso Region. It is situated in the city center, providing easy access to attractions. The hotel offers comfortable accommodations and is listed among 5-star hotels in Viña del Mar.
Hotel near Golf Courses
This hotel is centrally located in Viña del Mar on Avenida San Martín. It offers excellent access to Club de Campo Granadilla, a renowned 18-hole golf course in the Valparaíso region, located a short drive away in Parque Sausalito.
Hotel near The Beach
Located on Avenida San Martín, this hotel offers excellent proximity to the beach. Its location near the city center provides easy access to other attractions, making it a desirable choice for travelers wanting both beach access and urban exploration.
Hotel Taking Steps Towards Sustainability
This hotel is recognized as eco-friendly and implements practices such as using eco-friendly toiletries and cleaning supplies, LED light bulbs, and water-efficient showers.
Family Friendly Hotel
Located in front of the sea, this hotel offers a rooftop on the 8th floor, a bar and restaurant, and Wi-Fi access in common areas. It is near the Viña del Mar casino and close to beaches and attractions, making it a convenient base for family outings.
Romantic Hotel
This hotel provides modern accommodations and quality service. It's a comfortable option for couples seeking a convenient and well-appointed stay. Its central location allows easy access to romantic strolls along the Avenida San Martin.
Hotel near Nightlife Spots
Situated just off the iconic beach, this modern hotel is within walking distance of the seaside and beach. It features a rooftop terrace and bar, offering attractive views and a lively atmosphere. It provides easy access to the city's top sights and nearby bars.
Business Hotel
The Pullman Vina del Mar San Martin offers 8 meeting rooms and a total event space of 500 sq m. It also features a business center and wireless internet access in the meeting rooms. It is located in the financial district.
Accessible Hotel
This hotel is located right in front of the ocean, steps away from Acapulco Beach. It offers modern rooms with free WiFi, a rooftop swimming pool, and accessible rooms with roll-in showers, shower seats, and grab bars in the bathroom. It also features a business and fitness center.
Hotel with Gym
Located in a central location, this hotel provides gym facilities for guests looking to maintain their fitness routine while traveling. It is a popular choice for its amenities and location.
5-Star Hotel
This modern hotel boasts a rooftop terrace with a pool, a fitness center, and an attractive restaurant. It is ideally located for easy access to the city's top sights and offers convenient beach access facing the ocean and near Acapulco Beach. The rooms are modern and cozy.
Hotel with Outdoor Pool
This hotel features a rooftop heated outdoor pool offering stunning ocean views. Guests can enjoy a swim-up bar and relax on the sun terrace by the pool.
Hotel with Heated Pool
This hotel boasts a heated rooftop pool that provides stunning views of the sea and city. The rooftop pool area is highlighted as a popular attraction offering both relaxation and scenic beauty.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Name of the pool: Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Show more... Heated pool
Guest Reviews
The Pullman Vina del Mar San Martin is often lauded for its prime location, making it a standout choice for visitors to Viña del Mar. Nestled in a central position, the hotel is conveniently close to the beach, restaurants and a variety of entertainment attractions. Guests frequently highlight the ease of access to key areas, enabling them to explore the city on foot without needing transportation.
Located right by the sea, the hotel offers spectacular ocean views, particularly from rooms and the breakfast area, enhancing the overall aesthetic experience. Many guests appreciated the opportunity to enjoy early morning runs along the waterfront and peaceful walks on the beach.
The neighborhood itself is described as safe and vibrant with a plethora of dining and shopping options nearby. Being on a main avenue, the hotel is easily accessible and surrounded by essential services, which is particularly convenient for those on a quick getaway.
In addition, the Pullman Vina del Mar San Martin is noted for its cleanliness and modern facilities. The comfort of the rooms and the excellence of the service provided by the staff also receive positive mentions, reinforcing the overall high standards of the hotel. Whether for its perfect location, attentive staff or proximity to everything Viña del Mar has to offer, this hotel remains a favorite for many travelers.
The breakfast experience at Pullman Vina del Mar San Martin yields a mixed bag of impressions from guests. Many praise the breakfast for being varied, complete and delicious with some emphasizing the excellent views of the ocean from the breakfast area. Gluten-free options and hearty offerings are also highlighted as positives. The buffet-style breakfast is often described as plentiful and well-replenished with friendly and attentive staff improving the dining experience further.
However, the cost appears to be a recurring point of contention with several reviews noting that the breakfast is quite expensive for the quality and variety provided. Complaints about unreplenished items, delays in food service and lack of variety persist, even among generally positive reviews. Some guests mention that the quality of breakfast has declined over time and highlighted specific issues like poor-tasting scrambled eggs and factory-made pastries. There are also mentions of the breakfast service being slow and occasionally disorganized, especially during peak times or under COVID-19 restrictions.
In summary, while the breakfast at Pullman Vina del Mar San Martin is often praised for its variety, taste and views, there are notable critiques regarding its cost and service efficiency which potential guests should consider.
The 'Pullman Vina del Mar San Martin' presents a mixed experience when it comes to dining. On the brighter side, guests rave about the delicious and well-prepared food, particularly highlighting the exquisite restaurant offerings and good service. The rooftop terrace provides a variety of delectable options and a chance to enjoy a meal with a scenic view of the sea.
Despite these positives, there are a few areas where the restaurant experience falls short. Some guests encountered issues with a complicated menu, limited variety at dinner, long wait times and occasional undercooked dishes. The restaurant also faced operational hiccups, including closures, early closing times and capacity issues that left some guests unable to dine without a reservation. Additionally, room service is noted to be expensive for the value provided.
In summary, while the Pullman Vina del Mar San Martin excels in offering tasty meals and a cozy bar atmosphere, there are notable shortcomings in menu variety, service coordination and operational consistency.
Pullman Vina del Mar San Martin offers a varied experience when it comes to their rooms. Many guests appreciate the modern, clean and well-maintained rooms. The comfort level is consistently highlighted with several visitors finding the beds extremely comfortable and the rooms cozy. The hotel boasts spacious rooms that are ideal for relaxation, equipped with modern amenities and often provide beautiful sea views which many find pleasant.
However, a recurring comment is the small size of many rooms, which some guests feel does not match the price point. Noise can be an issue with poor sound insulation leading to disturbances from the hallway and the street. The room cleanliness generally meets expectations, but there are occasional lapses, such as insufficient room cleaning and maintenance issues like faulty air conditioning, broken fixtures and inadequate bathroom supplies.
The facilities and furniture in the rooms are typically praised for being comfortable and up-to-date. Yet some amenities like blackout curtains, hairdryers and minibars are sometimes reported as missing. Additionally, some rooms have a lack of proper soundproofing and views that don't fully meet guest expectations.
Overall, the feedback highlights a mix of excellent comfort, modern amenities and occasional hiccups in cleanliness and room size. The experience can be influenced by room location and specific maintenance issues, but many guests still find the accommodations pleasant and satisfactory.
The Pullman Vina del Mar San Martin receives generally positive feedback regarding its beds with the majority of guests finding them very comfortable. Many visitors praise the quality and comfort of the mattresses and duvets, emphasizing that the beds provide a good night’s sleep. Several reviews specifically highlight the soft and comfy pillows, adding to the overall restful experience.
Despite the predominance of positive remarks, a few guests have mentioned issues with the beds. Some found them too soft, too small, or too rigid, while others pointed out concerns about cleanliness. On rare occasions, guests noted that beds were not up to their personal standards or did not match their initial requests, such as those seeking larger bed sizes.
Overall, while there are occasional criticisms, the beds at Pullman Vina del Mar San Martin are predominantly lauded for their comfort and quality, contributing significantly to a pleasant stay.
The guest reviews for Pullman Vina del Mar San Martin highlighted a generally positive impression of the hotel's cleanliness. Guests consistently praised the rooms as being very clean, comfortable and modern with many describing the overall cleanliness as impeccable. The common areas and facilities were also noted for their cleanliness and well-maintained condition.
However, some reviews pointed out areas needing improvement, such as the cleanliness under the beds and in hallways and specific issues like dirty floors and pool areas. Several guests reported that room cleaning could be more thorough and punctual with some noting delays and inadequacies in the cleaning service during their stay. Despite occasional lapses, the staff and housekeeping were often commended for keeping the hotel clean and orderly. Overall, while the cleanliness met many guests' expectations, there's room for improvement in certain details and consistency.
The staff at Pullman Vina del Mar San Martin are frequently described as professional, friendly and welcoming. Guest reviews highlight the team's attentive and efficient service with many singling out the exceptional receptionists and courteous waitstaff. Notable mentions include specific employees like Lucas and Milagros, reflecting a personalized touch in their engagements with guests. Kindness and good disposition are recurring themes, contributing to creating a welcoming atmosphere throughout the hotel.
Several reviews commend the staff's responsiveness and helpful nature, enhancing the overall guest experience. The attention to detail from the reception staff, as well as the attentiveness of the restaurant and bar teams, has been particularly praised. Employees are described as friendly and willing to assist, ensuring guests' needs are met promptly and efficiently.
However, there are occasional mentions of less favorable experiences, such as slow check-ins, disorganized front desk operations and some unfriendly or unprofessional attitudes. Despite these isolated incidents, the majority sentiment reflects a high standard of service, professionalism and courtesy.
Exceptional staff attention, especially during special occasions like birthdays, contributes to the guests' memorable experiences. Overall, the overwhelmingly positive feedback underscores the staff's significant role in the hotel's reputation for excellent service and hospitality.
Guests at Pullman Vina del Mar San Martin have varied experiences with the hotel's wifi. Many appreciated the fast, easy and reliable internet connection, particularly noting its good performance within the rooms and its adequacy for work purposes. Descriptions of "good wifi" and "excellent wifi" highlight positive experiences.
However, numerous reviews also point out significant issues. Reports of unstable and unreliable wifi, connection problems and poor performance are frequent. Some guests mentioned difficulties connecting devices, particularly for streaming services like Netflix and YouTube with some finding the overall system outdated and challenging to use. Specific complaints include the wifi being inaccessible at times, slow internet speeds and complete outages on certain days.
Overall, while some guests find the wifi service satisfactory, there is a considerable amount of feedback indicating the need for improvement in both the stability and accessibility of the internet connection at the hotel.
The gym at Pullman Vina del Mar San Martin receives mixed feedback from guests. Many appreciate the well-equipped and spacious facilities, highlighting the fantastic views that enhance their workout experience. The gym's location and amenities are seen as a positive addition to the hotel with some guests noting it is ideal for combining pool and gym use.
However, some reviews mention the gym's smaller size, limited equipment and occasional maintenance issues, such as machines being in poor condition. Other criticisms include the lack of adequate towels, early closing times and unheated space. Despite these concerns, the overall impression is that while the gym may not meet everyone's expectations, it does offer a decent workout option for hotel guests.
The Pullman Vina del Mar San Martin features a rooftop pool that offers stunning views of the sea, making it a popular attraction among guests. The pool is heated, ensuring a comfortable swim regardless of the weather. The rooftop terrace where the pool is located provides a mix of relaxation and scenic beauty with a bar nearby for added convenience.
However, the pool itself is quite small and narrow, leading some guests to feel that it can get crowded and lacks sufficient space for all visitors. Maintenance appears to be an area for improvement with several mentions of cloudy water, lack of proper cleaning and occasional issues with the filtration system. While the temperature of the pool water is generally appreciated, there are a few complaints about it being too cold at times.
Finding a sunbed can be a challenge as they often seem to be occupied and there are not enough loungers available for the pool's capacity. Guests also note that the pool area can sometimes be untidy with used towels and other clutter left unattended.
Overall, despite some drawbacks regarding size and maintenance, the pool area remains a pleasant and beautiful spot for relaxation with its clear water and breathtaking ocean views.
Pullman Vina del Mar San Martin boasts an enviable location right at the coastline, offering guests unparalleled access to the beach. Situated just steps away from the beautiful, sandy shores, the hotel is perfectly positioned for beach lovers. The beach itself is only a two-minute walk from the property, making it incredibly convenient for those eager to soak up the sun or enjoy a swim.
The hotel's proximity to the beach is frequently highlighted by its guests, noting that it is only about 100 meters away, allowing for effortless strolls along the shore. Many rooms provide stunning views of the beach, adding to the seaside charm. This prime beachside location also places guests near a variety of craft vendors and restaurants, making it easy to explore the local area and indulge in some local cuisine.
The central location of the hotel is not only great for beach access but also ideal for exploring other attractions in Viña del Mar. Guests appreciate how the hotel staff enhances their stay with a friendly and relaxed atmosphere, contributing to an overall pleasant experience. The modern and clean facilities complement the beautiful setting, making Pullman Vina del Mar San Martin a top choice for those looking to enjoy a beach-centric getaway with the benefits of a central location.
Pullman Vina del Mar San Martin has garnered positive feedback for its family-friendly environment, making it a preferred choice for family vacations, weekend getaways and extended stays. The hotel offers ample family-oriented amenities, including spacious family bedrooms and a considerate child care policy. Guests appreciate the flexibility with services such as cribs provided at no extra charge and the general welcoming atmosphere extended towards families and their kids.
The staff are frequently mentioned for their friendly and respectful treatment of children, enhancing guests' overall experiences. Activities and spaces are thoughtfully designed to cater to children, ensuring that younger guests are well accommodated and content during the stay. The hotel seems especially suitable for those traveling with infants with specific mentions of a baby-friendly environment and the easy provision of necessary amenities.
In addition to being family-friendly, the hotel also allows pets, adding another layer of convenience for families traveling with their furry friends. Its proximity to the beach is an added bonus, providing families with easy access to seaside fun. Though some found nuances to improve, such as the occasional lack of specific family experiences, the general consensus highlights the hotel as a comfortable and enjoyable place for families to stay.
Overall, the Pullman Vina del Mar San Martin is praised as an ideal choice for family travel, ensuring that guests with children feel welcome and well-cared for throughout their stay.
The Pullman Vina del Mar San Martin is situated in an excellent location, perfect for those seeking to explore the nightlife. Guests consistently highlight the convenience of being close to various entertainment options, restaurants and the casino. The area transforms into an extremely lively scene in the evenings, offering a vibrant and entertaining atmosphere. The hotel's rooftop terrace on the 8th floor is noted for its breathtaking sea view and often features live music, making Saturday nights especially enjoyable. Despite this, some reviews mention significant noise levels at night, which can be a deterrent for those seeking a quieter experience. However, the hotel also provides a nice, cozy rooftop bar that offers a more relaxed environment. Overall, the location is highly coveted for its proximity to lively nightlife and dining options, though it may not suit those sensitive to nocturnal noises.
Pullman Vina del Mar San Martin presents a mixed experience for travelers seeking a four-star hotel. While some guests acknowledge it as a great four-star experience with impeccable decor and overall cleanliness, others feel it falls short of its expected standard. The bed comfort and service quality specifically drew criticism from visitors expecting a more refined experience typical of its star rating.
Some reviews highlight that despite being clean and tidy, the hotel’s service and infrastructure do not consistently meet the four-star expectations with some guests pointing out the need for detail-oriented service improvements. A recurring sentiment is that the price does not always match the value with some describing it as the most expensive four-star hotel they have encountered. Issues such as the absence of breakfast included in the stay and the lack of facilities like thermopanel windows were noted as areas needing attention.
Nevertheless, the hotel does maintain its four-star status for many, particularly noted for its professional atmosphere and excellent decor, but it appears to be on the higher end of the pricing spectrum, which does not always align with the overall guest experience provided.
Pullman Vina del Mar San Martin is a prime choice for business travelers due to its strategic location, which is convenient for both business and tourism. The hotel is noted for its executive-style ambiance and professional atmosphere, catering specifically to business folks with good facilities and amenities geared towards work needs. The business center and overall services receive favorable comments, making it an ideal spot for conferences, congresses and other official events.
Despite some criticism regarding slow check-in and occasional issues with ventilation and WiFi connectivity, the hotel staff are generally well-disposed, offering attentive and business-friendly reception services. The rooms are well-equipped with suitable lighting and desk space, making it easy for guests to work comfortably from their rooms. Overall, Pullman Vina del Mar San Martin is a solid choice for those traveling for work, offering good amenities and an environment conducive to productivity.
Pullman Vina del Mar San Martin offers a generally accommodating environment for guests with disabilities, though some areas of accessibility could use improvement. Guests have highlighted that the hotel has wheelchair-accessible rooms and elevators, making it easier for wheelchair users to move around. The staff has been noted for being accommodating and responsive to guests' accessible needs, contributing positively to the overall stay.
However, the hotel could benefit from adding more specific accessibility features, as it's not explicitly designed for people with limited mobility. Issues such as the card access for parking and room keys not working smoothly were also mentioned, suggesting that while the hotel accommodates disabilities to a certain extent, there's room for improvement in ensuring seamless and inclusive experiences.
Despite these shortcomings, the accessible facilities and convenient location provide a good base for guests with disabilities to explore Vina del Mar. The hotel manages to balance accessibility with comfort, albeit with a few areas needing attention to enhance the guest experience fully.
The Pullman Vina del Mar San Martin features a heated pool that receives high praise for its warmth and location on the rooftop terrace, providing an enjoyable swimming experience. While there are a few comments about the pool's cleanliness and size, the heated aspect of the pool stands out as a notable amenity. The pool's positioning on the 8th floor adds an extra layer of appeal, offering guests a pleasant space to relax. Despite differing opinions on the pool's availability, its heated feature is consistently highlighted as excellent.
Pullman Vina del Mar San Martin features a rooftop pool area that provides guests with a spot to relax and enjoy panoramic views. While the pool itself is small and has a shallow depth, it is a heated pool, providing a comfortable swimming experience for guests. The terrace surrounding the pool is beautifully designed, offering an inviting space complemented by a gym and a pool bar. Despite some concerns about water cloudiness and cleaning around the pool edges, guests often describe the outdoor pool area as lovely and a perfect spot for leisure. Some enjoy the pleasant aesthetics and amenities of the terrace area, making it a noteworthy aspect of the hotel's offerings.
Pullman Vina del Mar San Martin offers a beautiful view and a romantic environment, making it an appealing choice for couples seeking a romantic stay. Many guests have described their experience as very romantic with the staff making special efforts to enhance the honeymoon experience. Some couples loved their honeymoon at the hotel, feeling that they were treated with special attention. The nice and quiet bar at night contributes to the serene and romantic ambiance. However, there have been some inconsistencies, such as instances where requests for a honeymoon setup resulted in rooms with two small beds, signaling that the hotel might not always meet honeymoon-specific expectations. Overall, it appears to be a preferred spot for a romantic getaway, though it might not consistently deliver a perfect honeymoon experience for every guest.
Pullman Vina del Mar San Martin offers a compelling destination for romantics looking to escape to a stunning seaside locale. Guests frequently highlight the hotel's picturesque views of the sea, providing a breathtaking backdrop perfect for creating memorable moments. Many have enjoyed the rooftop pool area, which seems tailor-made for a relaxing, intimate experience, bringing couples close amidst serene ocean views.
The reviews paint the location as excellent, particularly for couples on various romantic milestones such as anniversaries, honeymoons and Valentine’s Day celebrations. The ambiance is consistently described as very romantic, making it an ideal choice for a weekend getaway or a special celebration. Couples have appreciated the dedicated efforts by the staff, who contribute to the overall romantic atmosphere, sometimes with thoughtful touches like embroidered cards and chocolates.
The hotel's rooms also add to the allure with several guests noting their romantic charm. Evening time at the bar provides a quiet, intimate setting, perfect for enjoying each other's company after a day of exploring. Whether it's a romantic dinner or simply soaking in the romantic environment, Pullman Vina del Mar San Martin seems to captivate couples looking for that special place to celebrate their love.
Location Show Map
Location
Located right by the sea, the hotel offers spectacular ocean views, particularly from rooms and the breakfast area, enhancing the overall aesthetic experience. Many guests appreciated the opportunity to enjoy early morning runs along the waterfront and peaceful walks on the beach.
The neighborhood itself is described as safe and vibrant with a plethora of dining and shopping options nearby. Being on a main avenue, the hotel is easily accessible and surrounded by essential services, which is particularly convenient for those on a quick getaway.
In addition, the Pullman Vina del Mar San Martin is noted for its cleanliness and modern facilities. The comfort of the rooms and the excellence of the service provided by the staff also receive positive mentions, reinforcing the overall high standards of the hotel. Whether for its perfect location, attentive staff or proximity to everything Viña del Mar has to offer, this hotel remains a favorite for many travelers.
Breakfast
However, the cost appears to be a recurring point of contention with several reviews noting that the breakfast is quite expensive for the quality and variety provided. Complaints about unreplenished items, delays in food service and lack of variety persist, even among generally positive reviews. Some guests mention that the quality of breakfast has declined over time and highlighted specific issues like poor-tasting scrambled eggs and factory-made pastries. There are also mentions of the breakfast service being slow and occasionally disorganized, especially during peak times or under COVID-19 restrictions.
In summary, while the breakfast at Pullman Vina del Mar San Martin is often praised for its variety, taste and views, there are notable critiques regarding its cost and service efficiency which potential guests should consider.
Dinner
Despite these positives, there are a few areas where the restaurant experience falls short. Some guests encountered issues with a complicated menu, limited variety at dinner, long wait times and occasional undercooked dishes. The restaurant also faced operational hiccups, including closures, early closing times and capacity issues that left some guests unable to dine without a reservation. Additionally, room service is noted to be expensive for the value provided.
In summary, while the Pullman Vina del Mar San Martin excels in offering tasty meals and a cozy bar atmosphere, there are notable shortcomings in menu variety, service coordination and operational consistency.
Rooms
However, a recurring comment is the small size of many rooms, which some guests feel does not match the price point. Noise can be an issue with poor sound insulation leading to disturbances from the hallway and the street. The room cleanliness generally meets expectations, but there are occasional lapses, such as insufficient room cleaning and maintenance issues like faulty air conditioning, broken fixtures and inadequate bathroom supplies.
The facilities and furniture in the rooms are typically praised for being comfortable and up-to-date. Yet some amenities like blackout curtains, hairdryers and minibars are sometimes reported as missing. Additionally, some rooms have a lack of proper soundproofing and views that don't fully meet guest expectations.
Overall, the feedback highlights a mix of excellent comfort, modern amenities and occasional hiccups in cleanliness and room size. The experience can be influenced by room location and specific maintenance issues, but many guests still find the accommodations pleasant and satisfactory.
Beds
Despite the predominance of positive remarks, a few guests have mentioned issues with the beds. Some found them too soft, too small, or too rigid, while others pointed out concerns about cleanliness. On rare occasions, guests noted that beds were not up to their personal standards or did not match their initial requests, such as those seeking larger bed sizes.
Overall, while there are occasional criticisms, the beds at Pullman Vina del Mar San Martin are predominantly lauded for their comfort and quality, contributing significantly to a pleasant stay.
Cleanliness
However, some reviews pointed out areas needing improvement, such as the cleanliness under the beds and in hallways and specific issues like dirty floors and pool areas. Several guests reported that room cleaning could be more thorough and punctual with some noting delays and inadequacies in the cleaning service during their stay. Despite occasional lapses, the staff and housekeeping were often commended for keeping the hotel clean and orderly. Overall, while the cleanliness met many guests' expectations, there's room for improvement in certain details and consistency.
Staff
Several reviews commend the staff's responsiveness and helpful nature, enhancing the overall guest experience. The attention to detail from the reception staff, as well as the attentiveness of the restaurant and bar teams, has been particularly praised. Employees are described as friendly and willing to assist, ensuring guests' needs are met promptly and efficiently.
However, there are occasional mentions of less favorable experiences, such as slow check-ins, disorganized front desk operations and some unfriendly or unprofessional attitudes. Despite these isolated incidents, the majority sentiment reflects a high standard of service, professionalism and courtesy.
Exceptional staff attention, especially during special occasions like birthdays, contributes to the guests' memorable experiences. Overall, the overwhelmingly positive feedback underscores the staff's significant role in the hotel's reputation for excellent service and hospitality.
Wi-Fi
However, numerous reviews also point out significant issues. Reports of unstable and unreliable wifi, connection problems and poor performance are frequent. Some guests mentioned difficulties connecting devices, particularly for streaming services like Netflix and YouTube with some finding the overall system outdated and challenging to use. Specific complaints include the wifi being inaccessible at times, slow internet speeds and complete outages on certain days.
Overall, while some guests find the wifi service satisfactory, there is a considerable amount of feedback indicating the need for improvement in both the stability and accessibility of the internet connection at the hotel.
Gym
However, some reviews mention the gym's smaller size, limited equipment and occasional maintenance issues, such as machines being in poor condition. Other criticisms include the lack of adequate towels, early closing times and unheated space. Despite these concerns, the overall impression is that while the gym may not meet everyone's expectations, it does offer a decent workout option for hotel guests.
Pool
However, the pool itself is quite small and narrow, leading some guests to feel that it can get crowded and lacks sufficient space for all visitors. Maintenance appears to be an area for improvement with several mentions of cloudy water, lack of proper cleaning and occasional issues with the filtration system. While the temperature of the pool water is generally appreciated, there are a few complaints about it being too cold at times.
Finding a sunbed can be a challenge as they often seem to be occupied and there are not enough loungers available for the pool's capacity. Guests also note that the pool area can sometimes be untidy with used towels and other clutter left unattended.
Overall, despite some drawbacks regarding size and maintenance, the pool area remains a pleasant and beautiful spot for relaxation with its clear water and breathtaking ocean views.
Beach
The hotel's proximity to the beach is frequently highlighted by its guests, noting that it is only about 100 meters away, allowing for effortless strolls along the shore. Many rooms provide stunning views of the beach, adding to the seaside charm. This prime beachside location also places guests near a variety of craft vendors and restaurants, making it easy to explore the local area and indulge in some local cuisine.
The central location of the hotel is not only great for beach access but also ideal for exploring other attractions in Viña del Mar. Guests appreciate how the hotel staff enhances their stay with a friendly and relaxed atmosphere, contributing to an overall pleasant experience. The modern and clean facilities complement the beautiful setting, making Pullman Vina del Mar San Martin a top choice for those looking to enjoy a beach-centric getaway with the benefits of a central location.
Family
The staff are frequently mentioned for their friendly and respectful treatment of children, enhancing guests' overall experiences. Activities and spaces are thoughtfully designed to cater to children, ensuring that younger guests are well accommodated and content during the stay. The hotel seems especially suitable for those traveling with infants with specific mentions of a baby-friendly environment and the easy provision of necessary amenities.
In addition to being family-friendly, the hotel also allows pets, adding another layer of convenience for families traveling with their furry friends. Its proximity to the beach is an added bonus, providing families with easy access to seaside fun. Though some found nuances to improve, such as the occasional lack of specific family experiences, the general consensus highlights the hotel as a comfortable and enjoyable place for families to stay.
Overall, the Pullman Vina del Mar San Martin is praised as an ideal choice for family travel, ensuring that guests with children feel welcome and well-cared for throughout their stay.
Nightlife
4 Star
Some reviews highlight that despite being clean and tidy, the hotel’s service and infrastructure do not consistently meet the four-star expectations with some guests pointing out the need for detail-oriented service improvements. A recurring sentiment is that the price does not always match the value with some describing it as the most expensive four-star hotel they have encountered. Issues such as the absence of breakfast included in the stay and the lack of facilities like thermopanel windows were noted as areas needing attention.
Nevertheless, the hotel does maintain its four-star status for many, particularly noted for its professional atmosphere and excellent decor, but it appears to be on the higher end of the pricing spectrum, which does not always align with the overall guest experience provided.
Business
Despite some criticism regarding slow check-in and occasional issues with ventilation and WiFi connectivity, the hotel staff are generally well-disposed, offering attentive and business-friendly reception services. The rooms are well-equipped with suitable lighting and desk space, making it easy for guests to work comfortably from their rooms. Overall, Pullman Vina del Mar San Martin is a solid choice for those traveling for work, offering good amenities and an environment conducive to productivity.
Accessible
However, the hotel could benefit from adding more specific accessibility features, as it's not explicitly designed for people with limited mobility. Issues such as the card access for parking and room keys not working smoothly were also mentioned, suggesting that while the hotel accommodates disabilities to a certain extent, there's room for improvement in ensuring seamless and inclusive experiences.
Despite these shortcomings, the accessible facilities and convenient location provide a good base for guests with disabilities to explore Vina del Mar. The hotel manages to balance accessibility with comfort, albeit with a few areas needing attention to enhance the guest experience fully.
Heated Pool
Outdoor Pool
Honeymoon
Romantic
The reviews paint the location as excellent, particularly for couples on various romantic milestones such as anniversaries, honeymoons and Valentine’s Day celebrations. The ambiance is consistently described as very romantic, making it an ideal choice for a weekend getaway or a special celebration. Couples have appreciated the dedicated efforts by the staff, who contribute to the overall romantic atmosphere, sometimes with thoughtful touches like embroidered cards and chocolates.
The hotel's rooms also add to the allure with several guests noting their romantic charm. Evening time at the bar provides a quiet, intimate setting, perfect for enjoying each other's company after a day of exploring. Whether it's a romantic dinner or simply soaking in the romantic environment, Pullman Vina del Mar San Martin seems to captivate couples looking for that special place to celebrate their love.
Yes, Pullman Vina del Mar San Martin has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Pullman Vina del Mar San Martin.
No, Pullman Vina del Mar San Martin doesn't allow dogs.
No, parking facilities aren't available at Pullman Vina del Mar San Martin.
Yes, Pullman Vina del Mar San Martin has a gym.
Location Show Map
More Options
