Novotel Vina del Mar
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Summary of reviewsNovotel Viña del Mar receives a range of positive feedback, particularly highlighting its central and convenient location, which offers easy access to the beach, restaurants, shops and key tourist attractions. The modern facilities and secure parking contribute to a seamless experience, making it an ideal hotel for both leisure and business travelers.
The breakfast service is well-regarded for its variety and quality with many guests enjoying a rich and complete spread, including gluten-free and vegan options. Despite occasional overcrowding and some issues with specific items, the overall breakfast experience remains positive.
Dinner experiences have mixed reviews. While the quality and portion sizes of food are often praised, along with the friendly service, some guests note areas for improvement, such as slow service and limited menu options. The restaurant can also become crowded and expensive, which detracts from some guests' experiences.
Guests find the rooms to be comfortable, spacious and clean with modern amenities and pleasing decor. There are minor concerns about lighting and air conditioning and some experience noise or room service delays, but generally, the accommodations are deemed very satisfactory.
Cleanliness in the hotel is another area with mixed feedback. While many appreciate the tidy, modern spaces and well-kept rooms, some guests report inconsistencies, such as imperfect room cleaning and maintenance issues in areas like the bathrooms or the children's pool.
The staff at Novotel Viña del Mar are frequently commended for their friendliness, attentiveness and willingness to go above and beyond to ensure a pleasant stay. Their excellent service contributes significantly to the hotel's positive reputation.
Wi-Fi at the hotel, however, receives varied reviews. Some guests enjoy reliable connectivity, while others face issues with speed and accessibility, indicating a need for improvement.
The gym facilities are found to be modern and adequate, though some guests wish for a wider variety of equipment. The pool area, though aesthetically pleasing and well-maintained, has issues such as being unheated and often closed for maintenance, detracting from the overall experience.
Parking at the hotel is positively reviewed with guests appreciating the spacious, secure and complimentary options, adding to the convenience of their stay.
Family accommodations at the hotel are commendable with child-friendly amenities and activities that cater to all age groups, including pets. Some areas, like breakfast seating on cold mornings, could use minor tweaks to enhance the experience fully.
In conclusion, while Novotel Viña del Mar excels in areas like location, staff service, room comfort and overall hospitality, there are minor areas for improvement in dining services, Wi-Fi and pool maintenance to ensure a completely satisfactory stay for all guests.
Categories
The breakfast service is well-regarded for its variety and quality with many guests enjoying a rich and complete spread, including gluten-free and vegan options. Despite occasional overcrowding and some issues with specific items, the overall breakfast experience remains positive.
Dinner experiences have mixed reviews. While the quality and portion sizes of food are often praised, along with the friendly service, some guests note areas for improvement, such as slow service and limited menu options. The restaurant can also become crowded and expensive, which detracts from some guests' experiences.
Guests find the rooms to be comfortable, spacious and clean with modern amenities and pleasing decor. There are minor concerns about lighting and air conditioning and some experience noise or room service delays, but generally, the accommodations are deemed very satisfactory.
Cleanliness in the hotel is another area with mixed feedback. While many appreciate the tidy, modern spaces and well-kept rooms, some guests report inconsistencies, such as imperfect room cleaning and maintenance issues in areas like the bathrooms or the children's pool.
The staff at Novotel Viña del Mar are frequently commended for their friendliness, attentiveness and willingness to go above and beyond to ensure a pleasant stay. Their excellent service contributes significantly to the hotel's positive reputation.
Wi-Fi at the hotel, however, receives varied reviews. Some guests enjoy reliable connectivity, while others face issues with speed and accessibility, indicating a need for improvement.
The gym facilities are found to be modern and adequate, though some guests wish for a wider variety of equipment. The pool area, though aesthetically pleasing and well-maintained, has issues such as being unheated and often closed for maintenance, detracting from the overall experience.
Parking at the hotel is positively reviewed with guests appreciating the spacious, secure and complimentary options, adding to the convenience of their stay.
Family accommodations at the hotel are commendable with child-friendly amenities and activities that cater to all age groups, including pets. Some areas, like breakfast seating on cold mornings, could use minor tweaks to enhance the experience fully.
In conclusion, while Novotel Viña del Mar excels in areas like location, staff service, room comfort and overall hospitality, there are minor areas for improvement in dining services, Wi-Fi and pool maintenance to ensure a completely satisfactory stay for all guests.
Hotel Taking Steps Towards Sustainability
This hotel participates in the Accor group's Planet 21 sustainability program. It has also been noted for reducing its energy usage per guest.
Family Friendly Hotel
Novotel offers a welcoming environment for families, ensuring a comfortable and enjoyable stay. The hotel has a great space for young children with slides, mini soccer goals, ping pong tables and a trampoline bed. There is also a fantastic game room on the second floor specifically for kids.
Dog Friendly Hotel
This hotel is pet-friendly. While specific pet amenities aren't detailed, its established reputation and services typically ensure a comfortable stay for guests and their animals.
Hotel with Swimming Pool
This hotel features a beautiful swimming pool, a sundeck, and a cafe bar restaurant. It also offers comfortable and well-equipped rooms, along with a recreation room for children.
Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Separate shallow children's pool
In the pool there is also:
Show more... an area designated for children
Business Hotel
Novotel Vina del Mar provides modern accommodations and facilities suitable for business travelers. Its location and amenities make it a practical choice for those attending meetings or conferences in the area.
Hotel with Parking
This hotel includes parking facilities and is known for its quality and service. It is a modern hotel with good access to the city.
Hotel with Gym
The hotel includes a fitness center equipped with modern exercise machines. Guests can maintain their fitness regime while enjoying the hotel's convenient location and services.
4-Star Hotel
Located a few minutes from Plaza de Viña del Mar, it's in a highly touristic area with beaches and gardens. It features comfortable, well-equipped rooms, a swimming pool, a sundeck, a sauna, a café bar, and a recreation room for children.
Hotel with Outdoor Pool
The hotel provides a seasonal heated outdoor pool located on the 3rd-floor terrace. A separate children's pool is also available.
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Guest Reviews
Tucked right in the heart of Viña del Mar, Novotel Vina del Mar stands out for its exceptional location, making it a prime choice for visitors. Positioned a short walk away from the beach and surrounded by an array of restaurants, cafes and shops, the hotel's location is repeatedly praised by guests. It's ideal for both relaxation and exploration with close proximity to the bustling city center, museums, shopping centers and main tourist attractions.
The hotel's vicinity to the coast, casino and various entertainment venues, along with the ease of access to transportation, enhances its appeal. Guests particularly appreciate the quiet and safe neighborhood in which it resides, providing a peaceful retreat without compromising on convenience.
The facilities and parking availability add to the comfort, making the stay even more seamless. Whether guests are in town for work or a romantic getaway, the central yet tranquil setting of Novotel Vina del Mar offers a superior base for experiencing all that Viña del Mar has to offer. The modern amenities, friendly staff and spacious rooms complement the unbeatable location, ensuring a pleasant and memorable visit.
The breakfast at Novotel Vina del Mar receives generally positive feedback from guests with many praising its variety, freshness and delicious taste. Several guests describe the breakfast as excellent, rich and complete, highlighting the availability of different types of milk, juices and fresh fruit. The buffet offers a broad selection, including hot items, pastries, bread and good coffee, catering to various dietary needs with options such as gluten-free and vegan meals.
However, there are some areas that could use improvement. A few guests mentioned the need for more variety and better quality in certain items like fruit and pastries. Others pointed out issues like long waiting times, overcrowding during peak hours and occasionally cold eggs or other poorly stocked items. Despite these occasional drawbacks, the overall experience of the breakfast is satisfactory, ensuring a solid start to the day for most visitors.
The dinner experience at Novotel Vina del Mar receives mixed reviews with a notable emphasis on positive aspects. Guests frequently commend the excellent dinner offerings, highlighting the good portion sizes and reasonable price ratios. The restaurant staff consistently earns praise for their friendly and attentive service, enhancing the overall dining experience.
The quality of the food itself is frequently lauded with many guests describing their meals as very good or excellent. In particular, room service meals and lunch buffets are mentioned favorably, offering a complete and delicious array of options. For those who enjoy a varied and high-quality breakfast, the offerings at Novotel Vina del Mar will not disappoint.
However, several areas for improvement are evident from guest feedback. Dinner service is often slow and the variety of menu options, particularly for dinner and vegetarian dishes, is limited. Some guests found the food to be not very tasty or complained about incorrect orders and cold dishes. Additionally, the restaurant can be quite crowded, leading to long lines and the need for reservations to secure a table.
Several reviews also point out that the restaurant is relatively expensive and some guests felt that the quality did not always match the cost. Specifically, dinner options were sometimes inconsistent with the advertised menu with items missing or not prepared to guests' preferences.
In summary, while Novotel Vina del Mar has strong points in service quality and food taste, there is room for improvement in the variety of menu options and the efficiency of service during busy times.
Novotel Viña del Mar largely receives praise for its rooms, which are consistently described as comfortable, spacious and well-equipped. Guests appreciate the cleanliness and modern decor of the rooms, as well as the adequate storage space and beautiful views, particularly rooms that overlook the sea. The rooms' size and comfort score high among visitors, offering large bathrooms, cozy beds and sufficient amenities. However, lighting issues, both in rooms and hallways, seem to be a recurring problem with guests commenting on poor or uncomfortable lighting.
While the air conditioning in many rooms is noted to be adequate, some reviews mention it being unregulated or lacking cold options, contributing to rooms feeling hot at times. Complaints of noise from elevators or poor sound insulation are also raised on occasion. Despite these issues, the hotel’s fresh, modern feel and high standards of cleanliness receive positive feedback.
Room service appears to be a hit-or-miss experience with some guests noting timely and efficient service, while others report long waits or unavailability. The hotel provides complimentary items and mini-fridges in rooms, though some amenities, like pool chairs and extra towels, are occasionally missing or insufficient.
Overall, Novotel Viña del Mar meets guest expectations for comfort and space and while there are sporadic issues with lighting, air conditioning and room service, the general sentiment remains favorable, highlighting very comfortable and well-maintained accommodations in a conveniently central location.
Novotel Vina del Mar is frequently praised for its exceptionally comfortable beds. Many guests describe the beds as very comfortable, often highlighting the excellent quality of the bedding and mattress. The pillows, described as large and cozy, add to the restful sleeping experience. The beds are often mentioned as being soft and clean with some guests specifically noting the clean and crisp sheets.
Several reviews emphasize that the beds are in excellent condition and very spacious with some rooms having super comfortable beds and pillows. The overall sentiment is that sleeping arrangements at Novotel Vina del Mar are inviting and ensure a good night's sleep, aided by excellent bed and linen quality.
However, there were a few critiques regarding the bed size and firmness with a couple of guests finding the bed too small or too hard. Additionally, some mentioned a lack of extra blankets or pillows and rare instances of a bed having a bad smell or torn pillowcases.
These minor issues aside, the overwhelming consensus is that Novotel Vina del Mar offers highly comfortable and clean beds, contributing greatly to the overall pleasant stay at the hotel.
Novotel Vina del Mar draws mixed reviews regarding its cleanliness standards. Positively highlighted, the hotel is often described as very clean, tidy and modern. Rooms and facilities are frequently mentioned as clean, spacious and comfortable with excellent attention to detail. Guests appreciate the persistent cleanliness and the clean, modern designs of both rooms and public spaces. The staff's helpful attitude contributes to a generally enjoyable stay.
However, there are numerous reports of cleaning inconsistencies. Some guests found their rooms not cleaned properly or not serviced at all during their stay. There were mentions of dirty bathrooms, towels not being replaced and unpleasant odors. Specific areas like under the bed, armchairs and desk often had accumulated dust and dirt. Bathrooms sometimes showed signs of mold, poor maintenance or water issues. Additionally, the children's pool and other common areas sometimes failed to meet cleanliness expectations.
While many guests enjoy a very clean experience, others encounter significant lapses in housekeeping services, suggesting an area for improvement at the otherwise commendable facility.
The reviews for Novotel Vina del Mar consistently highlight the exceptional friendliness and attentiveness of the hotel's staff. Guests frequently mention that the staff's courteous and polite demeanor contributes significantly to a pleasant stay. Many reviews commend the staff's ability to go above and beyond the call of duty, ensuring needs are met efficiently and with a smile. The reception and restaurant teams receive specific praise for their helpfulness and accommodating nature, even in challenging situations.
Despite a few mentions of slow check-in processes and occasional unresponsiveness, these are overshadowed by the overwhelmingly positive comments about the staff's excellent service and professional attitude. The attentive and diligent nature of the team, including helpful room service and proactive maintenance staff, contributes to a well-managed experience for guests. The warm hospitality and outstanding customer service leave a lasting impression, making Novotel Vina del Mar a favored choice for many frequent travelers. Overall, the hotel's staff play a pivotal role in creating a welcoming and enjoyable environment for all guests.
The wifi experience at Novotel Vina del Mar has received mixed reviews from guests. On a positive note, several guests highlighted the good and great quality of the wifi with no noticeable interruptions and reliable access reported in some cases. However, a significant number of guests encountered challenges.
A recurring issue mentioned is the slow speed of the internet with some describing it as terribly bad and outdated. Connection difficulties are also frequent with complaints about the wifi being complicated to access and unreliable, leading to frequent disconnections and the need to reconnect several times a day. Some guests couldn't connect at all, particularly affecting devices like iPads.
Additional challenges include a lack of clear information on obtaining the wifi password and the necessity of extensive paperwork just to get online. In-room connectivity problems were noted, impacting both Wi-Fi signal and phone communication. Overall, while some guests enjoyed a seamless internet experience, many others found the wifi service lacking in consistency and reliability.
Novotel Vina del Mar offers a gym that generally receives favorable comments for its modern facilities, spaciousness and comfort. Many guests found the gym to be very good with adequate equipment to maintain a fitness routine. It includes a sauna, enhancing the wellness experience available at the hotel.
However, there is a sentiment among some guests that the gym could benefit from more comprehensive equipment and features. While some found it satisfactory and comfortable, others felt it was too basic or lacking in variety. Despite this, the overall sentiment leans towards positive with the gym serving as a suitable amenity for guests wanting to stay active during their visit.
The reviews of the Novotel Vina del Mar's pool area reveal a mix of positive and negative experiences. On the brighter side, the pool and sauna facilities are well-regarded with the pool often described as excellent, beautiful, fantastic and a great escape. The terrace by the pool is repeatedly highlighted for its aesthetic appeal and good environment. The pool area is generally clean, well-maintained and offers attractive sun loungers, adding to the overall ambiance.
However, the pool's temperature is a frequent source of dissatisfaction. Many guests feel the unheated pool is too cold for swimming, particularly noting the lack of an outdoor pool heater. The pool's small size and limited availability of loungers and towels also contribute to some inconvenience.
Maintenance and accessibility are significant issues with numerous mentions of the pool being closed, under maintenance or not in operation during guests' stays. These closures and repairs seem to happen frequently, affecting the overall experience for many visitors. Moreover, the children's pool cleanliness has been questioned with some mentioning murky water and sand gathering, indicating a need for more consistent maintenance.
In summary, while the Novotel Vina del Mar offers excellent pool and terrace areas, the frequent operational issues, need for better heating and occasional upkeep problems suggest that there are areas for improvement to enhance the guest experience.
Novotel Vina del Mar offers a variety of parking options that have received positive feedback from guests. The parking facilities are described as spacious, comfortable and secure with many appreciating the complimentary underground parking available at the central location. Guests find it convenient and stress-free to park at the hotel, as parking spaces are ample and often included in the stay. Others highlighted the safety measures in place, ensuring that their cars are well-protected. Despite occasional comments about confusing arrangements and insufficient signage, the overall consensus suggests that the parking situation is favorable, useful and hassle-free, contributing to a pleasant stay.
Novotel Vina del Mar offers a welcoming environment for families, ensuring a comfortable and enjoyable stay. The hotel is well-regarded for its child-friendly amenities, including a kids' corner and various family-oriented facilities. Parents note that the hotel provides good arrangements for families, such as family rooms and sofa beds. Additionally, extra beds and cribs are available for younger children.
The environment is generally pleasant and convenient for family gatherings and trips with children of all ages, from 8-month-old babies to older kids. The hotel staff organizes enjoyable activities for children, such as Easter egg celebrations. Dining options are also a highlight with terrace dining offering a relaxed atmosphere for family meals, although the pool area might need some improvements to be safer for children.
Travelers appreciate the hotel’s pet-friendly policy, making it an ideal choice for families traveling with pets. Despite some minor inconveniences, like limited breakfast terrace capacity on cold mornings and occasional cleanliness issues, the overall experience is positive. The excellent service and family-oriented approach make Novotel Vina del Mar a recommended destination for family getaways and vacations with children.
Novotel Vina del Mar is a hotel that aligns well with its four-star rating, offering modern and comfortable facilities. The rooms are noted for their quality, cleanliness and contemporary design, providing a cozy and soundproof environment. The hotel is situated in a safe and quiet location, making it accessible for both business and leisure travelers.
Guests generally find the accommodations to be of good value and in line with what one would expect from a four-star property. The modern, minimalist and illuminated facilities add to the overall appeal. Despite this, there are mixed reviews about the hotel's service. While some guests appreciate the four-star environment and service, others have faced issues with poor customer service and inconsistencies, particularly regarding the breakfast.
Price-wise, the hotel is considered reasonable for its category, providing a balance between cost and quality. However, certain aspects, like the lack of items in the minibar and malfunctioning air conditioning, have been highlighted as areas needing improvement. Overall, while Novotel Vina del Mar receives praise for its facilities and cleanliness, it falls short in some service areas, indicating room for enhancements to meet the full expectations of a four-star hotel.
Novotel Vina del Mar is widely recognized for its excellent facilities and services tailored for business travelers. Guests frequently praise the hotel's impeccable, well-maintained and modern facilities, which are highly conducive to a productive work environment. The staff are described as wonderful, very attentive and professional, particularly the conference staff who handle business events with efficiency.
The hotel is conveniently located for business purposes and offers quiet working areas that are ideal for focused tasks. Business amenities such as in-room office desks and a reliable WiFi connection cater to corporate needs, although some guests noted occasional connectivity issues. However, the overall interconnectivity and business-friendly setup have made it a preferred choice for work travel.
Additional services like priority billing and the chef-prepared breakfast add to the positive experience, although a few guests felt the breakfast options could be more varied for business travelers. Overall, Novotel Vina del Mar stands out as a great option for business trips, providing the necessary amenities and a conducive environment for professional pursuits.
Novotel Vina del Mar boasts a convenient location, making it easy to access various points of interest via nearby bus stops. The hotel is well-regarded for its friendly and helpful staff, who are highly praised for their accessibility efforts and engaging with guests. Key areas such as the terrace, pool and restaurant are accessible, contributing to a comfortable stay. Rooms are clean and the overall accessibility of the hotel starts strong, although there may be some issues with access doors. Overall, the hotel offers a good level of accessibility, ensuring a pleasant experience for guests with disabilities.
The outdoor pool at Novotel Vina del Mar receives considerable praise for its cleanliness, spaciousness and the comfortable, cozy environment it offers. Several guests appreciated the pool's location on the terrace of the 3rd floor, highlighting it as a particularly pleasant spot. The pool area itself is clean and features good facilities, contributing to a generally enjoyable experience.
However, it is consistently noted that the pool is unheated with water temperatures remaining cold, which can be less inviting for some guests. Some also mentioned the pool could benefit from ambient music to enhance the relaxation atmosphere on the terrace. Despite these minor drawbacks, the pool area is generally described as very clean and nicely maintained, making it a strong feature of the hotel overall.
Nestled in the heart of Vina del Mar, Novotel Vina del Mar impresses guests with its modern and elegant design. This hotel boasts excellent facilities and exudes a sense of luxury, from its designer interiors to its premium amenities. Visitors frequently describe the establishment as new and well-maintained with a particular appreciation for its modern fixtures and high-end environment.
Guests find the comfort and cleanliness of the hotel noteworthy with luxurious elements contributing to a cozy atmosphere. The rooms are lauded for their modern, minimalist style, featuring lovely beds and premium linens, ensuring a comfortable and pleasant stay.
The facilities at Novotel Vina del Mar are frequently described as top-notch with luxurious, new features that elevate the overall experience. The breakfast, too, garners high praise, often highlighted as a luxurious start to the day. Despite its luxurious attributes, some guests mention that the hotel may not entirely reach the pinnacle of luxury, but it certainly maintains a high standard that satisfies most travelers.
The service at Novotel Vina del Mar is spectacular with excellent staff that contribute to a memorable stay. In summary, this hotel stands out for its attractive, well-appointed environment, making it a highly recommended choice for those seeking a comfortable, modern and slightly indulgent stay in Vina del Mar.
Novotel Vina del Mar stands out as a true pet-friendly destination, making it an excellent choice for travelers who can't imagine a trip without their furry companions. The process for bringing pets along is straightforward and welcoming, reflecting the hotel's commitment to accommodating guests with animals. Positive experiences highlight the friendly staff's attentiveness not just to human guests, but to pets as well, ensuring that pets are treated with special affection.
The hotel is praised for its excellent pet-friendly experience, allowing pets in various areas including the terrace, although some guests are not fond of their presence in dining areas. This pet inclusivity extends to offering additional pet-stay services, although a surcharge for the dog's stay is noted. Visitors appreciate the cleanliness of the rooms and hotel facilities, which maintain high standards despite the pet-friendly policy.
Overall, Novotel Vina del Mar's clear pet policy during reservations, combined with its pet-friendly amenities and welcoming atmosphere, makes it a favorite among pet owners. The acceptance of pets is not just a policy but a feature that attracts repeat guests.
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Location
The hotel's vicinity to the coast, casino and various entertainment venues, along with the ease of access to transportation, enhances its appeal. Guests particularly appreciate the quiet and safe neighborhood in which it resides, providing a peaceful retreat without compromising on convenience.
The facilities and parking availability add to the comfort, making the stay even more seamless. Whether guests are in town for work or a romantic getaway, the central yet tranquil setting of Novotel Vina del Mar offers a superior base for experiencing all that Viña del Mar has to offer. The modern amenities, friendly staff and spacious rooms complement the unbeatable location, ensuring a pleasant and memorable visit.
Breakfast
However, there are some areas that could use improvement. A few guests mentioned the need for more variety and better quality in certain items like fruit and pastries. Others pointed out issues like long waiting times, overcrowding during peak hours and occasionally cold eggs or other poorly stocked items. Despite these occasional drawbacks, the overall experience of the breakfast is satisfactory, ensuring a solid start to the day for most visitors.
Dinner
The quality of the food itself is frequently lauded with many guests describing their meals as very good or excellent. In particular, room service meals and lunch buffets are mentioned favorably, offering a complete and delicious array of options. For those who enjoy a varied and high-quality breakfast, the offerings at Novotel Vina del Mar will not disappoint.
However, several areas for improvement are evident from guest feedback. Dinner service is often slow and the variety of menu options, particularly for dinner and vegetarian dishes, is limited. Some guests found the food to be not very tasty or complained about incorrect orders and cold dishes. Additionally, the restaurant can be quite crowded, leading to long lines and the need for reservations to secure a table.
Several reviews also point out that the restaurant is relatively expensive and some guests felt that the quality did not always match the cost. Specifically, dinner options were sometimes inconsistent with the advertised menu with items missing or not prepared to guests' preferences.
In summary, while Novotel Vina del Mar has strong points in service quality and food taste, there is room for improvement in the variety of menu options and the efficiency of service during busy times.
Rooms
While the air conditioning in many rooms is noted to be adequate, some reviews mention it being unregulated or lacking cold options, contributing to rooms feeling hot at times. Complaints of noise from elevators or poor sound insulation are also raised on occasion. Despite these issues, the hotel’s fresh, modern feel and high standards of cleanliness receive positive feedback.
Room service appears to be a hit-or-miss experience with some guests noting timely and efficient service, while others report long waits or unavailability. The hotel provides complimentary items and mini-fridges in rooms, though some amenities, like pool chairs and extra towels, are occasionally missing or insufficient.
Overall, Novotel Viña del Mar meets guest expectations for comfort and space and while there are sporadic issues with lighting, air conditioning and room service, the general sentiment remains favorable, highlighting very comfortable and well-maintained accommodations in a conveniently central location.
Beds
Several reviews emphasize that the beds are in excellent condition and very spacious with some rooms having super comfortable beds and pillows. The overall sentiment is that sleeping arrangements at Novotel Vina del Mar are inviting and ensure a good night's sleep, aided by excellent bed and linen quality.
However, there were a few critiques regarding the bed size and firmness with a couple of guests finding the bed too small or too hard. Additionally, some mentioned a lack of extra blankets or pillows and rare instances of a bed having a bad smell or torn pillowcases.
These minor issues aside, the overwhelming consensus is that Novotel Vina del Mar offers highly comfortable and clean beds, contributing greatly to the overall pleasant stay at the hotel.
Cleanliness
However, there are numerous reports of cleaning inconsistencies. Some guests found their rooms not cleaned properly or not serviced at all during their stay. There were mentions of dirty bathrooms, towels not being replaced and unpleasant odors. Specific areas like under the bed, armchairs and desk often had accumulated dust and dirt. Bathrooms sometimes showed signs of mold, poor maintenance or water issues. Additionally, the children's pool and other common areas sometimes failed to meet cleanliness expectations.
While many guests enjoy a very clean experience, others encounter significant lapses in housekeeping services, suggesting an area for improvement at the otherwise commendable facility.
Staff
Despite a few mentions of slow check-in processes and occasional unresponsiveness, these are overshadowed by the overwhelmingly positive comments about the staff's excellent service and professional attitude. The attentive and diligent nature of the team, including helpful room service and proactive maintenance staff, contributes to a well-managed experience for guests. The warm hospitality and outstanding customer service leave a lasting impression, making Novotel Vina del Mar a favored choice for many frequent travelers. Overall, the hotel's staff play a pivotal role in creating a welcoming and enjoyable environment for all guests.
Wi-Fi
A recurring issue mentioned is the slow speed of the internet with some describing it as terribly bad and outdated. Connection difficulties are also frequent with complaints about the wifi being complicated to access and unreliable, leading to frequent disconnections and the need to reconnect several times a day. Some guests couldn't connect at all, particularly affecting devices like iPads.
Additional challenges include a lack of clear information on obtaining the wifi password and the necessity of extensive paperwork just to get online. In-room connectivity problems were noted, impacting both Wi-Fi signal and phone communication. Overall, while some guests enjoyed a seamless internet experience, many others found the wifi service lacking in consistency and reliability.
Gym
However, there is a sentiment among some guests that the gym could benefit from more comprehensive equipment and features. While some found it satisfactory and comfortable, others felt it was too basic or lacking in variety. Despite this, the overall sentiment leans towards positive with the gym serving as a suitable amenity for guests wanting to stay active during their visit.
Pool
However, the pool's temperature is a frequent source of dissatisfaction. Many guests feel the unheated pool is too cold for swimming, particularly noting the lack of an outdoor pool heater. The pool's small size and limited availability of loungers and towels also contribute to some inconvenience.
Maintenance and accessibility are significant issues with numerous mentions of the pool being closed, under maintenance or not in operation during guests' stays. These closures and repairs seem to happen frequently, affecting the overall experience for many visitors. Moreover, the children's pool cleanliness has been questioned with some mentioning murky water and sand gathering, indicating a need for more consistent maintenance.
In summary, while the Novotel Vina del Mar offers excellent pool and terrace areas, the frequent operational issues, need for better heating and occasional upkeep problems suggest that there are areas for improvement to enhance the guest experience.
Parking
Family
The environment is generally pleasant and convenient for family gatherings and trips with children of all ages, from 8-month-old babies to older kids. The hotel staff organizes enjoyable activities for children, such as Easter egg celebrations. Dining options are also a highlight with terrace dining offering a relaxed atmosphere for family meals, although the pool area might need some improvements to be safer for children.
Travelers appreciate the hotel’s pet-friendly policy, making it an ideal choice for families traveling with pets. Despite some minor inconveniences, like limited breakfast terrace capacity on cold mornings and occasional cleanliness issues, the overall experience is positive. The excellent service and family-oriented approach make Novotel Vina del Mar a recommended destination for family getaways and vacations with children.
4 Star
Guests generally find the accommodations to be of good value and in line with what one would expect from a four-star property. The modern, minimalist and illuminated facilities add to the overall appeal. Despite this, there are mixed reviews about the hotel's service. While some guests appreciate the four-star environment and service, others have faced issues with poor customer service and inconsistencies, particularly regarding the breakfast.
Price-wise, the hotel is considered reasonable for its category, providing a balance between cost and quality. However, certain aspects, like the lack of items in the minibar and malfunctioning air conditioning, have been highlighted as areas needing improvement. Overall, while Novotel Vina del Mar receives praise for its facilities and cleanliness, it falls short in some service areas, indicating room for enhancements to meet the full expectations of a four-star hotel.
Business
The hotel is conveniently located for business purposes and offers quiet working areas that are ideal for focused tasks. Business amenities such as in-room office desks and a reliable WiFi connection cater to corporate needs, although some guests noted occasional connectivity issues. However, the overall interconnectivity and business-friendly setup have made it a preferred choice for work travel.
Additional services like priority billing and the chef-prepared breakfast add to the positive experience, although a few guests felt the breakfast options could be more varied for business travelers. Overall, Novotel Vina del Mar stands out as a great option for business trips, providing the necessary amenities and a conducive environment for professional pursuits.
Accessible
Outdoor Pool
However, it is consistently noted that the pool is unheated with water temperatures remaining cold, which can be less inviting for some guests. Some also mentioned the pool could benefit from ambient music to enhance the relaxation atmosphere on the terrace. Despite these minor drawbacks, the pool area is generally described as very clean and nicely maintained, making it a strong feature of the hotel overall.
Luxury
Guests find the comfort and cleanliness of the hotel noteworthy with luxurious elements contributing to a cozy atmosphere. The rooms are lauded for their modern, minimalist style, featuring lovely beds and premium linens, ensuring a comfortable and pleasant stay.
The facilities at Novotel Vina del Mar are frequently described as top-notch with luxurious, new features that elevate the overall experience. The breakfast, too, garners high praise, often highlighted as a luxurious start to the day. Despite its luxurious attributes, some guests mention that the hotel may not entirely reach the pinnacle of luxury, but it certainly maintains a high standard that satisfies most travelers.
The service at Novotel Vina del Mar is spectacular with excellent staff that contribute to a memorable stay. In summary, this hotel stands out for its attractive, well-appointed environment, making it a highly recommended choice for those seeking a comfortable, modern and slightly indulgent stay in Vina del Mar.
Dog Friendly
The hotel is praised for its excellent pet-friendly experience, allowing pets in various areas including the terrace, although some guests are not fond of their presence in dining areas. This pet inclusivity extends to offering additional pet-stay services, although a surcharge for the dog's stay is noted. Visitors appreciate the cleanliness of the rooms and hotel facilities, which maintain high standards despite the pet-friendly policy.
Overall, Novotel Vina del Mar's clear pet policy during reservations, combined with its pet-friendly amenities and welcoming atmosphere, makes it a favorite among pet owners. The acceptance of pets is not just a policy but a feature that attracts repeat guests.
Yes, Novotel Vina del Mar has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Novotel Vina del Mar.
Yes, Novotel Vina del Mar welcomes dogs.
Yes, parking facilities are available at Novotel Vina del Mar.
Yes, Novotel Vina del Mar has a gym.
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