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Summary of reviewsХотел Том и Нези Класик is recognized for providing a tranquil escape with its serene and peaceful location, offering picturesque views of a pine hill. Although it is 2 km from the station and not centrally located in downtown Velingrad, its quiet atmosphere and favorable pricing make it appealing, despite the occasional parking challenges due to narrow streets.
The hotel's breakfast is a notable highlight, frequently receiving high praise for its deliciousness and homemade quality. Guests appreciate the individual preparation and the warm, clean taste of the breakfast, often described as "very good," "very nice," and "great." While some guests mention that the portions can be small, the overall quality and flavor are consistently praised.
Feedback on the rooms is mixed, but cleanliness is a common positive point. Guests often describe the rooms as clean with fresh towels and bed linen provided. Many find the rooms spacious and comfortable, especially the apartment-style accommodations. However, issues such as small or poorly lit rooms, inconsistent room quality and maintenance problems like broken terrace doors and blown-out light bulbs have been reported. Noise from the restaurant and the smell of fried food are also noted concerns.
Cleanliness receives mixed reviews. Many guests commend the overall cleanliness and well-maintained conditions, while others point out inconsistencies, such as dirty floors, dusty areas and unclean refrigerators. Some guests also mention the lack of daily towel replacements and trash removal during longer stays. Despite these concerns, the hotel manages to maintain a generally acceptable level of cleanliness.
The hotel's staff is widely praised for being very friendly, kind and accommodating. Guests frequently highlight the staff's welcoming and responsive nature with many describing their interactions as pleasant and the service as excellent. While there were a few isolated incidents of communication issues or challenges in finding staff, the general consensus is that the staff significantly enhances the overall ambiance and experience at the hotel. Show more
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Categories
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi for guests. It offers a classic and comfortable stay.
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Cheap Hotel
Small Hotel
Room Types
Double Room with BalconyThis double room is air-conditioned and features a private bathroom, carpeted floors, a wardrobe and a terrace. The unit offers 1 bed.
Apartment with BalconyThe air-conditioned apartment has 1 bedroom and 1 bathroom with a bath. Boasting a terrace, this apartment also features a wardrobe, a carpeted floor and a flat-screen TV. The unit has 2 beds.
King Suite with Spa BathGuests will have a special experience as the suite offers a hot tub. This air-conditioned suite has a private bathroom, a wardrobe, a carpeted floor as well as a terrace. The unit has 2 beds.
About Хотел Том и Нези Класик
License: В4-0А6-078-1Б
Guest Reviews
Location
Located in a serene and peaceful area, Хотел Том и Нези Класик offers a good location with a picturesque view of a pine hill, providing a tranquil escape. Positioned in the middle of the city, it boasts convenient and well-placed accommodation for easy access to various destinations. Despite not being centrally located in downtown Velingrad and being 2 km from the station, the quiet atmosphere and favorable pricing contribute to its appeal. Guests might find parking challenging due to the narrow streets in the vicinity.
Breakfast
At 'Хотел Том и Нези Класик,' guests frequently highlight the breakfast as a standout feature of their stay. Many reviews praise the breakfast for being delicious with some specifically noting its homemade quality that adds a warm and clean taste. The individual preparation of breakfast items is mentioned with high regard, emphasizing the style and care taken in its presentation. Descriptions such as "very good," "very nice," and "great" are commonly used to describe the overall breakfast experience. However, a few reviews indicate that while the breakfast is tasty and included in the room price, the portions can be on the smaller side. Overall, the breakfast at this hotel receives positive feedback for its quality and flavor.
Rooms
The guest reviews for Хотел Том и Нези Класик present a mixed picture of the hotel's rooms. On the positive side, cleanliness is a standout feature with many guests noting that their rooms were clean and fresh towels and bed linen were provided. Several guests appreciated the spaciousness of the rooms, describing them as big enough and comfortable. The apartment style accommodations were highlighted as particularly cozy and comfortable.
However, there were several points of concern. Some rooms were described as very small or dark with poor lighting in both the rooms and bathrooms. Additionally, consistency in room quality seemed to be an issue with some rooms not matching the pictures shown. The upkeep was also criticized; some rooms were not cleaned thoroughly during stays and there were mentions of maintenance issues such as broken terrace doors and blown-out light bulbs.
Noise was another problem with guests reporting that music from the restaurant could be heard in the rooms all evening and the pervasive smell of fried food throughout the hotel. Despite the overall cleanliness and comfort, these issues suggest that the hotel could benefit from more attentive maintenance and improved room inspections.
Cleanliness
Hotel Tom and Nezi Classic has received mixed feedback regarding its cleanliness from its guests. Many have praised the clean rooms, using terms such as very clean, clean rooms and perfect cleanliness to describe their accommodations. Positive mentions highlight that rooms, although sometimes small, are well-maintained and provide a warm environment.
However, some reviews point out inconsistencies in cleanliness standards. Issues such as dirty floors, dusty areas and an unclean refrigerator have been noted. Additionally, guests reported that the rooms were not cleaned during extended stays and complaints were made about the lack of daily towel replacements and trash removal. Despite these issues, the hotel manages to maintain enough cleanliness to satisfy a significant number of guests.
Staff
When considering a stay at Хотел Том и Нези Класик, one will likely be impressed by the overwhelmingly positive remarks regarding the hotel's staff. Reviews frequently highlight the very friendly, kind and accommodating nature of the team. Guests have consistently described the staff as smiling, welcoming and super responsive, making their stays enjoyable and comfortable. Many noted the excellent attitude and politeness of the staff with specific mentions of the helpful receptionist and the general atmosphere created by a friendly team. Overall, the service provided is described as great, enhancing the overall ambiance of the hotel.
However, there were a couple of less favorable comments regarding specific incidents. One couple mentioned being persistently asked if they were going to eat and another guest reported difficulty finding staff to be served. Despite these isolated incidents, the general consensus portrays the staff as approachable, responsive and exceptionally friendly.
No, Хотел Том и Нези Класик doesn't have any pool.
No, a spa isn't available at Хотел Том и Нези Класик.
No, Хотел Том и Нези Класик doesn't allow dogs.
Yes, parking facilities are available at Хотел Том и Нези Класик.