Hotel Arte SPA & Park

Velingrad , , Yundolska Str. (Show on Map)


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Summary of reviewsHotel Arte SPA & Park is a luxurious spa hotel located in a picturesque pine forest just a 10-minute walk from the city center. Guests rave about the breakfast, which offers a great variety of high-quality food and beverages. The dinner options receive mixed reviews, but the extensive buffet with tasty traditional dishes is praised by some. The rooms are clean, comfortable and decorated in a modern and artful style, although some guests have complained about uncomfortable mattresses and pillows. The hotel is well-maintained and managed with friendly and helpful staff. The spa and pool facilities receive mixed reviews with some guests finding them fantastic and others finding them small and overcrowded. The hotel is a good choice for families with kids, although some guests have complained about the overcrowding of children in the spa and pool areas. While some guests feel that the hotel doesn't entirely live up to its five-star rating, the majority of guests enjoy their stay and find it to be a luxurious and indulging experience.
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Hotel with Spa
Hotel Arte SPA & Park offers a Spa Center that encompasses 1,500 square meters of indoor and outdoor space and offers a wide variety of treatments and facilities. Boasting an indoor swimming pool, a children's pool, jacuzzis, saunas, an aroma steam room, massage studios, Russian baths, a fitness center and many more, this spa is equipped with everything you might need to spend the most relaxing and invigorating stay at this hotel.

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Room Types
Standard Double or Twin Room (No Balcony) The pool with a view is a top feature of this twin/double room. Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin/double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as pool views.

Standard Double or Twin Room with Balcony This twin/double room features a balcony, soundproofing and seating area. Please note that this room type cannot accommodate an extra bed.

Deluxe Double or Twin Room This twin/double room has a balcony, private entrance and an electric kettle upon request.

Deluxe Double or Twin Room with Panoramic View The spacious twin/double room offers air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom boasting a shower.

One-Bedroom Apartment Boasting 1 bedroom, this spacious suite has 1 bathroom with a shower, a seating area and terrace where you can relax. The suite's kitchenette, which has a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as mountain views. The unit offers 1 bed.

Two-Bedroom Apartment This is a maisonette apartment featuring a balcony, air conditioning and minibar. The apartment is 100sq.m. - 110sq. m. The living room is on the first floor and there are two bedrooms on the second floor.

Deluxe Double or Twin Room (2 adults + 1 child) This twin/double room has a soundproofing, seating area and air conditioning. This room has a mountain view.

Deluxe Double or Twin Room with Panoramic View (2 adults + 1 child) This twin/double room has a balcony, cable TV and air conditioning.

One-Bedroom Apartment (2 Adults + 1 Child) The suite's kitchenette, which features a refrigerator and kitchenware, is available for cooking and storing food. The spacious suite offers air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Apartment with Sauna This suite features a balcony, seating area and air conditioning. The apartment has a living room on the first floor and two bedrooms on the second floor. The apartment also has a sauna.

Presidential Four-Bedroom Apartment with Sauna This is a penthouse suite with a balcony, cable TV and minibar. The first floor has a bedroom and a living room. The second floor has three bedrooms and a sauna.

About Hotel Arte SPA & Park
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Guest Reviews
9.1
Excellent
Location
Nestled in the heart of a pine forest, Hotel Arte SPA & Park boasts a strategic location just a 10-minute walk from the city center. Despite some guests reporting construction noise, the setting is tranquil and picturesque, surrounded by mountains and fresh air. There are plenty of opportunities for walks and hikes in the area and the hotel offers private parking for added convenience. However, some guests have noted that the hotel is a bit out of the way and the public areas have low ceilings and a small lobby. Overall, guests have praised the location as being beautiful, accessible by foot or car with a trail leading directly from the hotel to the town center.

Breakfast
Guests rave about the breakfast at Hotel Arte SPA & Park with many praising the great quality of food and the decent variety at each meal. The cook at breakfast is especially noteworthy, making art-like pancakes that are phenomenal. Reviews describe the food as fantastic, high quality and well-thought-out for every taste with a buffet that offers a large variety of dishes and beverages. Freshly squeezed juice is a particular highlight for breakfast. The hotel also provides purees for babies and a good selection of lactose-free milk. Despite some negative feedback regarding the quality of instant coffee machines, guests overall highly recommend the delicious and diverse food, which meets the highest standards.

Dinner
Hotel Arte SPA & Park's dinner options receive mixed reviews from guests. Some praise the extensive buffet with great variety and tasty traditional dishes, while others criticize the quality and saltiness of the food. Some guests highlight specific dishes such as delicious burgers and club sandwiches. The lack of included beverages during dinner is a point of contention for some, as is the need to pay extra for water. Many praise the breakfast options as well. Despite some negative remarks about the quality and service of the restaurant staff, there are still a number of guests who find the food exceptional and enjoyable.

Rooms
If you're looking for big, spacious rooms with excellent bathrooms, Hotel Arte SPA & Park might be the perfect choice for you. Guests have praised the cleanliness and comfort of the rooms, which are decorated in a modern and artful style. Some rooms have great views, while others might feel a bit cramped or outdated. However, most guests agree that the rooms are well-equipped and provide everything you need for a comfortable stay. Some guests have complained about uncomfortable mattresses and pillows, as well as worn-out or dirty bathrobes and towels. Overall, the rooms at Hotel Arte SPA & Park seem to be a good choice for those who value space, cleanliness and modern design.

Beds
According to guest reviews, the beds at Hotel Arte SPA & Park receive mixed reviews. Some guests found the beds to be uncomfortable with hard or terrible mattresses and pillows that were too soft or caused discomfort. Others, however, felt that the beds were some of the most comfortable they had ever slept in. Tangled sheets and pillowcases and a lack of loungers for guests were also mentioned. Some guests suggested that the beds near the pool were unnecessary and taking up space that could be better used for comfortable chairs. Overall, opinions on the beds seem to vary greatly.

Cleanliness
Hotel Arte SPA & Park has received high praise for its cleanliness from guests, who describe the hotel as clean and modern with no issues. The staff are described as polite and friendly with attention to detail paid to cleanliness in all areas including the reception, restaurant, lobby bar and SPA zone. The hotel facilities are well-maintained and the pool and rooms are described as clean and warm. However, some guests have noted minor issues with cleanliness, such as dirty carpets and a lack of attention to detail in the bathrooms. Overall, guests recommend the hotel for its cleanliness, spaciousness and good service with the food and SPA facilities being particularly noteworthy.

Staff
If you're looking for a hotel with friendly staff, Hotel Arte SPA & Park would be a great choice. Guests have praised the restaurant staff, describing them as professional and welcoming. However, the waiters at the lobby bar might not be as welcoming. Most of the staff were kind and helpful, providing excellent service and making their stay enjoyable. They were described as smiling, responsive and efficient. Some guests even mentioned specific staff members they were grateful for. However, a few reviews mentioned inconsistencies in customer service with some reception personnel initially reluctant to accommodate guests' requests and others describing rude behavior from staff. Nonetheless, the majority of guests were impressed with the hotel's well-trained staff who work hard to provide a comfortable atmosphere and exceptional service.

Spa
The spa at Hotel Arte SPA & Park receives a mix of reviews from guests. Some consider it fantastic with excellent facilities and a variety of pools, saunas and steam baths. Others find it small and poorly maintained with not enough sun loungers or clean water in the pools and jacuzzis. Despite mixed opinions, the spa receives praise for its relaxing massages and professional staff. Some guests note that the spa can get crowded, especially on weekends and there may be a need for refurbishment in some areas. Overall, the spa offers nice amenities, but its capacity may not match that of the hotel.

Pool
The Hotel Arte SPA & Park offers a variety of pools, including an indoor pool and multiple outdoor pools, some with hot water and jacuzzis. However, the crowded pool area lacks enough space and sun loungers for guests, resulting in many reserving chairs with towels. Additionally, the pool tiles can be slippery and need rubber matting. Some guests have also reported issues with clean water and pigeon infested roofs. The SPA facilities and pools can get overcrowded, especially during peak seasons and there is a lack of control in the spa area with parents taking small children into steam rooms and saunas. On the positive side, the pool and spa areas are well-maintained and there are bars and restaurants located by the outside pool. The hotel offers entertainment options for children for an additional fee, but some guests have noted that it falls short of advertised movie nights and animators. Overall, while the Hotel Arte SPA & Park has a variety of pools and facilities, it is important to be aware of the limited space and potential overcrowding during peak seasons.

Parking
Guest reviews of Hotel Arte SPA & Park have mixed opinions on the parking facilities. Some reviewers mention that there was no mention of parking, while others found there to be plenty of space for parking both at the hotel and restaurant. However, one reviewer stated that the hotel does not have a parking area that matches its category and capacity, resulting in street parking for guests. In contrast, a small VIP-only parking area is located near the hotel's entrance. Despite varying opinions, most agree that there were plenty of parking spots available. One reviewer did express confusion around the parking situation. Finally, a few guests did not mention anything about parking at all.

Family
Hotel Arte SPA & Park is an excellent choice for families with kids. Parents can enjoy a quiet meal while their kids play in the kid's room, which also has CCTV screens for supervision. The hotel has good amenities for babies, including purees and instant porridge for breakfast. However, some guests complained that the Spa area and pool were overcrowded with children, which made it difficult to relax. The children's zone is reportedly insufficient and some of the toys in the Kid's center were broken. While the hotel offers animation for kids, some parents don't supervise their children properly, leading to accidents in prohibited areas. Nevertheless, most guests reported that the hotel paid attention to detail and was considerate towards families with babies. The hotel offers good food and some guests were even upgraded to deluxe rooms due to their kids. Lastly, some families had issues with insufficient sun loungers for adults, which meant parents had to share them with their children.

5 Star
Hotel Arte SPA & Park is a well-maintained and managed hotel with working facilities and clean rooms. However, some guests did not feel that the experience truly lived up to a five-star rating, despite the spa area and service matching the standard. A few guests even mentioned that the spa was small and unacceptable for a five-star hotel. Nevertheless, the hotel received exceptional reviews from the majority of guests regarding everything from the pools and spa to the food and service. Overall, while some guests noted that the space was lacking compared to other five-star hotels, Hotel Arte SPA & Park still provided a natural and refreshing stay that met the expectations of a five-star service.

Outdoor Pool
Hotel Arte SPA & Park boasts several pools, including a beautiful outdoor pool. However, some guests found the outdoor pool to be insufficient with not enough loungers for guests. The pool was deep, but there were "tricks" used by Bulgarian "VIP" guests to reserve loungers. Other outdoor pools were closed, but there were heated pools and jacuzzis available, as well as saunas and steam rooms. Overall, the hotel offers plenty of options for swimming and relaxation, but some improvements may be needed in terms of poolside amenities.

Indoor Pool
The indoor pool at Hotel Arte SPA & Park offers various options including small pools, hot tubs and even a sauna and steam room. However, some reviews mentioned that the tiles surrounding the pool can be super slippery, posing as a hazard. Despite the small size of the pool, it was kept warm and clean and offered a comfortable temperature for the winter season. Additionally, some guests complimented the relaxing spa and massages offered at the hotel but noted that the spa could get crowded and there was a shortage of seating near the indoor pool area. Some guests also reported concerns about the cleanliness of the towels and water quality. Overall, the indoor pool area at Hotel Arte SPA & Park offers a selection of options, but improvements could be made in terms of safety, seating and water quality.

Luxury
Hotel Arte SPA & Park is a unique and luxurious spa hotel that provides excellent service and brilliant facilities. The spa is considered to be top-notch both inside and outside, which adds to the indulging experience. The hotel overall is of high quality and ensures a pampering stay. However, despite its claims of being a 5-star hotel, some guests feel that it doesn't entirely live up to the expectations, especially in terms of room space and design. Nonetheless, the majority of guests found nothing to complain about and enjoyed their stay to the fullest.


Yes, Hotel Arte SPA & Park has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Hotel Arte SPA & Park.

Yes, Hotel Arte SPA & Park welcomes dogs.

Yes, parking facilities are available at Hotel Arte SPA & Park.

Yes, Hotel Arte SPA & Park has a gym.
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