Spa Hotel Dvoretsa
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsSpa Hotel Dvoretsa is lauded for its exceptional location, seamlessly combining nature's serenity with urban convenience. Nestled among pine forests on a picturesque hill, the hotel offers stunning views and fresh air, creating a calming atmosphere perfect for relaxation and leisurely walks. Proximity to Velingrad's center provides guests with easy access to local attractions, striking a perfect balance between seclusion and accessibility.
The breakfast experience at Spa Hotel Dvoretsa is a notable highlight, featuring a rich and varied buffet with delicious, high-quality options prepared by professional chefs. Guests frequently describe the breakfast as excellent and satisfying, enhancing their overall stay. Dinner receives mixed reviews; while many appreciate the tasty and diverse offerings, others note issues with service quality and menu variety.
Rooms at the hotel earn praise for their cleanliness and coziness, especially regarding their warmth and spaciousness. However, some guests find certain rooms, especially those in the attic, outdated and in need of renovation. Issues such as insufficient amenities and room size inconsistencies are noted, but overall, the rooms provide a comfortable stay.
Cleanliness is a strong point for the hotel with guests consistently commending the immaculate condition of both rooms and common areas. Daily cleaning routines ensure that everything from towels to swimming pools is well-maintained, contributing to a positive guest experience.
The staff at Spa Hotel Dvoretsa receive praise for their polite and friendly demeanor, although some guests report occasional language barriers and slow service. Despite these minor issues, most guests find the staff's kindness and attentiveness significantly enhance their stay.
The spa center is highly regarded for its diverse and high-quality treatments, clean mineral pools and professional service. While some facilities could benefit from updates and expansion, the overall spa experience remains a major draw for visitors seeking relaxation.
The fitness center is described as satisfactory, equipped with necessary workout facilities, although some guests suggest improvements in maintenance and equipment updates. The pool area, featuring various pools and water slides, is a standout attraction, offering well-maintained and clean environments for both relaxation and family fun.
Parking facilities receive positive feedback for being secure, clean and convenient, despite occasional limitations in available spaces. The hotel's family-friendly environment is highly appreciated with ample amenities for children, such as cribs, playgrounds and swimming pools, making it a delightful destination for families.
In summary, Spa Hotel Dvoretsa excels in multiple areas, particularly its location, breakfast, cleanliness and spa facilities. While there are areas for improvement, especially in room updates and dinner service quality, the hotel provides a memorable and relaxing stay for guests seeking both nature and convenience.
Categories
The breakfast experience at Spa Hotel Dvoretsa is a notable highlight, featuring a rich and varied buffet with delicious, high-quality options prepared by professional chefs. Guests frequently describe the breakfast as excellent and satisfying, enhancing their overall stay. Dinner receives mixed reviews; while many appreciate the tasty and diverse offerings, others note issues with service quality and menu variety.
Rooms at the hotel earn praise for their cleanliness and coziness, especially regarding their warmth and spaciousness. However, some guests find certain rooms, especially those in the attic, outdated and in need of renovation. Issues such as insufficient amenities and room size inconsistencies are noted, but overall, the rooms provide a comfortable stay.
Cleanliness is a strong point for the hotel with guests consistently commending the immaculate condition of both rooms and common areas. Daily cleaning routines ensure that everything from towels to swimming pools is well-maintained, contributing to a positive guest experience.
The staff at Spa Hotel Dvoretsa receive praise for their polite and friendly demeanor, although some guests report occasional language barriers and slow service. Despite these minor issues, most guests find the staff's kindness and attentiveness significantly enhance their stay.
The spa center is highly regarded for its diverse and high-quality treatments, clean mineral pools and professional service. While some facilities could benefit from updates and expansion, the overall spa experience remains a major draw for visitors seeking relaxation.
The fitness center is described as satisfactory, equipped with necessary workout facilities, although some guests suggest improvements in maintenance and equipment updates. The pool area, featuring various pools and water slides, is a standout attraction, offering well-maintained and clean environments for both relaxation and family fun.
Parking facilities receive positive feedback for being secure, clean and convenient, despite occasional limitations in available spaces. The hotel's family-friendly environment is highly appreciated with ample amenities for children, such as cribs, playgrounds and swimming pools, making it a delightful destination for families.
In summary, Spa Hotel Dvoretsa excels in multiple areas, particularly its location, breakfast, cleanliness and spa facilities. While there are areas for improvement, especially in room updates and dinner service quality, the hotel provides a memorable and relaxing stay for guests seeking both nature and convenience.
Luxury Hotel
An exclusive, luxury 5-star hotel located in a green park with access to mineral springs. It features a modern spa and recreation center with indoor and outdoor pools, various baths, saunas, and offers massages and therapies.
Hotel with Spa
Named as a 'Spa Hotel', indicating the availability of spa amenities and treatments for guests seeking relaxation and wellness.
Romantic Hotel
This hotel provides a comfortable and relaxing environment with its spa facilities. The combination of amenities and service makes it a reasonable choice for couples seeking a simple getaway.
Hotel with Swimming Pool
Located in Velingrad, this spa hotel offers a range of treatments and pool facilities, ensuring a comfortable and relaxing stay for guests.
Heated Pool Indoor Pool Children's Pool Pool Water Slide Outdoor Pool
Hotel with Free Wi-Fi
While located in Velingrad, this hotel offers free Wi-Fi as a standard amenity. This is beneficial for guests who need to stay connected during their spa retreat.
Business Hotel
While specific business amenities aren't detailed, as a spa hotel, it may offer a quiet and relaxing environment conducive to business travelers seeking respite after meetings.
Hotel with Parking
The hotel provides free on-site parking, including accessible parking spaces. Valet parking is also offered for enhanced convenience.
EV charging stations
Accessible Hotel
Spa Hotel Dvoretsa is well-regarded and features facilities that cater to guests with disabilities. While specific details are limited, its reputation suggests a commitment to accessibility. It also offers spa facilities and pools.
Hotel with Gym
Features a spa center and a fitness center.
Hotel with Outdoor Pool
SPA Hotel Dvoretsa features an outdoor pool with warm mineral water, complemented by a waterslide. It provides a unique treatment program at the spa center.
Hotel with Indoor Pool
The indoor pool complex at this hotel includes a mineral swimming pool measuring 17x7.5m with a temperature of 33°C and a children's mineral pool of 10x6m at 28°C. There is also an indoor pool featuring a waterslide, all with mineral water.
Hotel with Heated Pool
Located in Velingrad, renowned for its healing mineral waters, this hotel offers both heated indoor and outdoor pools, available year-round. It also provides two hot tubs and a seasonal kids' pool, making it a strong choice for heated aquatic relaxation.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
5-Star Hotel
Hotel with Pool Water Slide
Hotel with Children's Pool
Guest Reviews
'Spa Hotel Dvoretsa' is highly praised for its location, seamlessly combining the tranquility of nature with the convenience of urban amenities. Guests repeatedly highlight its placement in a picturesque, peaceful and green setting, enveloped by pine forests and offering stunning views. The property sits on a small hill, providing fresh air and a serene atmosphere, ideal for relaxation and leisurely walks in the surrounding park and forest areas.
Proximity to the center of Velingrad is another significant advantage with the town's attractions and central street within walking distance. This balance of seclusion and accessibility makes the hotel a unique and desirable destination. The overall consensus is that 'Spa Hotel Dvoretsa' is located in one of the best spots in town, perfectly suited for guests seeking both nature and convenience. The beautiful surroundings, combined with the hotel's own historical charm and well-maintained facilities, create a memorable experience for visitors.
Guests at Spa Hotel Dvoretsa highlight the breakfast experience as a standout feature of their stay. Many commend the varied and rich buffet, noting the impressive selection of delicious and diverse foods, from fresh pastries to traditional Bulgarian breakfast items. The option to choose additional items from a menu is also appreciated. Diners frequently describe the breakfast as excellent, exceptional and even fantastic with some considering it one of the best they have ever had.
Cleanliness and food quality receive high praise with several guests mentioning the food is prepared by professional chefs and meets high standards. Positive remarks also extend to the food available for other meals, contributing to an overall satisfying culinary experience.
Despite the overwhelming positive feedback, a few guests mention the breakfast can be repetitive over multiple days and some felt it didn't meet the high expectations of a five-star hotel. There are occasional comments about limited table availability during peak times and subpar coffee.
Overall, the breakfast at Spa Hotel Dvoretsa significantly enhances the guest experience with a strong emphasis on variety, quality and taste.
The reviews for dinner at Spa Hotel Dvoretsa present a mixed bag of experiences, but the overall sentiment leans towards commendable aspects of the dining, particularly for breakfast. Guests consistently praised the delicious and varied food offered at both breakfast and dinner. Several reviews highlighted the wide variety and diverse selection of food available at the buffet, noting it catered to different tastes and exceeded expectations. The efforts of professional chefs were evident in the tasty and well-prepared dishes and some guests even described the experience as impeccable and superb.
On the downside, there were frequent mentions of issues with the dinner service. Complaints included slow service, inattentive and impolite waitstaff and a noisy dining environment due to loud evening entertainment. The quality and variety of the dinner offerings drew mixed reactions with some guests finding the options limited, repetitive or not meeting the standards expected of a 4-star hotel. Specific grievances pointed to cold dishes, small portions and dry appetizers that quickly ran out. Additionally, some guests remarked on the high prices in relation to the food quality, recommending nearby restaurants as better, more affordable alternatives.
In summary, while the breakfast at Spa Hotel Dvoretsa is generally well-regarded, the dinner service has room for improvement, particularly in terms of service quality and menu variety. Despite the criticisms, the hotel's culinary offerings did win appreciation from many guests who found the food to be delicious and diverse.
Visitors to Spa Hotel Dvoretsa often find the rooms to be clean and cozy with many highlighting their warmth and spaciousness. However, the overall reception of the rooms varies greatly. On the positive side, guests appreciated the cleanliness, comfort and the ample size of certain rooms. The rooms are kept warm, maintained regularly and often provide cozy atmospheres suitable for a comfortable stay.
Despite these positives, several drawbacks are commonly noted. The rooms, particularly those in the attic, are often described as small, dated and in need of renovation. Issues such as inadequate furniture, lack of control over room temperature and the absence of balconies detract from the experience. The outdated decor and old furnishings add to a sense of neglect with some rooms even giving off a smell of cigarette smoke.
Furthermore, the guests frequently mention poor room amenities, including non-functional fridges, insufficient lighting and minimal electrical outlets. Bathrooms also appear to suffer from outdated components and poor materials, contributing to an overall impression that falls short of a five-star standard. Noise can be an issue due to thin walls and there were occasional complaints about the suffocating heat in the rooms.
In summary, while the rooms at Spa Hotel Dvoretsa can offer a cozy and clean stay, they struggle with size constraints, outdated features and inconsistent amenities. Renovations would greatly enhance the experience, making the hotel more in line with guest expectations for comfort and modernity.
At Spa Hotel Dvoretsa, the beds have received a mixed bag of feedback. Many guests have praised the cleanliness and comfort of the main beds, noting that their beds were very comfortable with some even describing the mattress as perfect. However, there's a recurring theme of discomfort when it comes to the extra beds provided for children and the sofa beds for additional guests. These secondary sleeping arrangements often fell short with several reviews mentioning their unsuitability and discomfort.
On the downside, some guests highlighted issues with the pillows being uncomfortable, too high or hard. A few comments also pointed out that certain beds and mattresses are quite old or saggy, which detracted from their overall comfort. Despite these mixed reviews, the primary beds in many rooms managed to leave a positive impression on the majority of visitors, suggesting a generally satisfactory experience for most guests.
Spa Hotel Dvoretsa boasts high standards of cleanliness that guests consistently appreciate. Visitors overwhelmingly praise the hotel's immaculate condition, noting the cleanliness in both rooms and common areas. Regular cleaning routines ensure that rooms remain spotless with daily changes of towels and robes. The swimming pools, both indoor and outdoor, are frequently highlighted for their pristine condition and inviting warmth.
The hotel's spa and gardens also receive commendations for their tidiness and upkeep, adding to the serene, well-kept environment. While there are occasional mentions of missed housekeeping duties, overall, the hotel's hygiene levels remain commendable. From clean air to well-maintained amenities, the emphasis on cleanliness at Spa Hotel Dvoretsa ensures guests a comfortable and enjoyable stay.
Spa Hotel Dvoretsa boasts a reputation for having a largely friendly, polite and responsive staff, which plays a crucial role in enhancing the guest experience. Guests frequently highlight the warmhearted and smiling demeanor of the staff with many emphasizing their kindness and attentiveness. The staff is often described as incredibly polite, forthcoming and efficient, enhancing the overall ambience of the hotel.
However, not all interactions with the staff are positive. Some guests reported struggles with English proficiency and instances where service was either slow or unhelpful. The restaurant staff, in particular, received mixed reviews with some guests noting rude behavior and a lack of helpfulness from waiters. There were also occasional instances of staff at the reception being preoccupied with tasks other than solving guests’ problems.
Despite these occasional shortcomings, the majority of guests found the service to be excellent with many expressing thanks for the staff's dedication to ensuring a pleasant stay. The combination of friendly faces, responsiveness and attentiveness creates a welcoming environment at Spa Hotel Dvoretsa, making it a generally positive experience for most visitors.
Guests at Spa Hotel Dvoretsa have had mixed experiences with the hotel's internet services. On the positive side, some visitors have praised the Wi-Fi, citing fast speeds suitable for streaming and generally good connectivity in certain areas. However, many guests have encountered significant issues with the internet, describing it as poor, weak or in some cases, completely non-existent in rooms and specific areas like outside the pool. Instances of losing signal and extremely poor connection quality were frequent complaints. Overall, while there are bright spots, the reliability and strength of the hotel's Wi-Fi appear to need substantial improvement to meet the expectations of all visitors.
Nestled in a charming location, Spa Hotel Dvoretsa offers an impressive spa experience amidst beautiful surroundings. The spa center is renowned for its excellent treatment options and top-notch quality with guests frequently praising the relaxing massages and professional service. Many appreciate the diverse spa services available, ranging from hot spring pools to multiple saunas and Hammam facilities, which add to the overall rejuvenating experience.
The outdoor hot spring pool stands out as a favorite, providing a clean and refreshing dip. Despite the small size of the indoor pool, the cleanliness and suitability of the water temperature receive positive comments. The comprehensive range of spa treatments ensures that visitors have everything they need for a fully satisfying spa day.
However, it is noted that the spa area is somewhat limited in size and can feel cramped, especially during peak times when the hotel is nearly full. Some of the indoor spa facilities, including the steam rooms and Hammam, are described as outdated and in need of renovation. Although the spa center is equipped with all the necessary procedures, occasional unavailability of certain facilities like the sauna can be a drawback.
Overall, the spa at Spa Hotel Dvoretsa is celebrated for its excellent services, quality treatments and clean mineral pools, making it a desirable destination for those seeking relaxation, despite some areas needing improvement and expansion.
The fitness center at Spa Hotel Dvoretsa is generally well-received by guests. The space, though small, is considered satisfactory and equipped with everything necessary for a workout. Guests appreciate the provision of towels and the overall quality of the fitness facilities, which are described as excellent. Despite this, there are some remarks about the need for better maintenance and potential updates to the gym equipment. Additionally, the fitness center requires an extra fee.
Spa Hotel Dvoretsa boasts an impressive pool area that is frequently highlighted by guests as one of its main attractions. The hotel features a variety of pools, including heated outdoor pools, mineral pools and an indoor pool. Guests consistently praise the pools for being well-maintained, clean and of a comfortable size and depth. The outdoor pools, surrounded by beautiful natural settings, are particularly popular with many guests enjoying the warm, mineral-rich water.
There are also various water slides and fun features suitable for children, adding to the family-friendly atmosphere. The hotel's pools are noted for their perfect temperature control, providing a pleasant and relaxing experience for swimmers of all ages. Additionally, the clean and tidy pool area, complete with sufficient loungers, ensures a comfortable and enjoyable stay for all guests.
While some reviews point out areas for improvement, such as the availability of drinks and food by the pool and occasional issues with ants and wasps, the overall sentiment remains positive. The warm and clean pools, coupled with the spa facilities and beautiful surroundings, contribute to a magical spa and pool experience that leaves many guests eager to return.
Spa Hotel Dvoretsa offers a variety of positive aspects regarding its parking facilities. Guests frequently highlight the large, secure and well-maintained parking areas as notable features. The parking area is described as clean, tidy and private, providing a sense of security and ease. Free parking is also available, adding to the convenience. However, some reviews mention that parking can be limited at times, indicating a need for more spaces. Overall, the parking facilities at Spa Hotel Dvoretsa are generally well-received with guests appreciating the good and secured parking options.
Spa Hotel Dvoretsa emerges as an ideal destination for families seeking a relaxing and engaging getaway. Visitors highlight the hotel's family-friendly environment, praising its amenities tailored specifically for children. Baby cribs are available upon request, ensuring the needs of the littlest guests are met. The hotel boasts a beautiful park, creating a picturesque and serene setting suitable for both relaxation and recreation.
The large open-air swimming pools are well-suited for kids, providing a safe and enjoyable swimming experience. There is also a well-maintained children's corner, complete with a playground and play area, where young ones can explore and play freely. This allows parents to unwind, knowing their children are entertained and safe.
For those looking for additional peace of mind, a babysitter service is available, offering parents some adult leisure time. Families will find the hotel's rooms spacious, accommodating the needs of larger family units comfortably.
With its array of facilities and activities, Spa Hotel Dvoretsa promises a delightful stay. While there were some mixed sentiments, the overall consensus emphasizes its suitability for family vacations, making it a go-to spot for a relaxing and child-friendly holiday.
Reviews for Spa Hotel Dvoretsa reflect a significant discrepancy between guest expectations and the hotel's self-proclaimed five-star rating. Repeatedly, guests have expressed disappointment in the hotel's inability to meet five-star standards, highlighting issues such as inadequate services and facilities. Commonly mentioned were the old carpets, lack of coffee machines and limited breakfast options, which fell short of what one would expect for a hotel in this category. The general sentiment suggests that while the price point suggests luxury, the actual experience is more akin to a three or four-star establishment. Service quality and maintenance standards have also been noted as areas needing considerable improvement with numerous guests questioning the rating criteria that classified this hotel as five-star. Overall, consumer feedback underscores a great disparity between advertised and actual experience, resulting in a broad consensus of dissatisfaction.
'Spa Hotel Dvoretsa' offers commendable accessibility for guests with disabilities, ensuring easy access to most facilities. Notably, the hotel provides a railing at the access point to the pool, which is beneficial for individuals with limited mobility. However, some areas of the hotel could benefit from renovations and certain amenities are only accessible at specific times. Despite these challenges, the overall accessibility is praiseworthy.
Guests of Spa Hotel Dvoretsa highlight the pool area, particularly appreciating the water slides. Many describe the slides as fun, child-friendly and even suitable for adults. The large, fast slides are often recommended for their enjoyable and satisfying experience. Families particularly note the slides as being great fun for children, adding to the overall enjoyment of the pool. The presence of outdoor slides and the accessibility of the pool slide also receive positive mentions. Despite a few notes on occasional non-functioning, the general sentiment towards the water slides remains positive with some even describing them as a must-try feature of the hotel's pool area.
Spa Hotel Dvoretsa provides an array of amenities designed to delight their younger guests, ensuring a family-friendly experience. The children's pool is a highlight, often praised for being well-maintained and featuring hot water, making it enjoyable for kids. Additionally, the hotel offers a children's corner and playroom, both well-maintained and equipped with a variety of fun activities. Young guests can also benefit from the presence of a dedicated children's animator. Outdoor playground facilities, including a slide, add to the appeal. Parents can expect attentive service and continuous care for their kids, contributing to a wonderful and entertaining stay for the entire family. While most reviews are positive, there are occasional mentions of the children's pool not always being clean. Overall, the facilities and attention to detail make Spa Hotel Dvoretsa a commendable choice for families looking for a relaxing and kid-friendly getaway.
At Spa Hotel Dvoretsa, the heated pools receive consistent praise from guests. The outdoor pools and hot tubs are particularly noted for their wonderful, warm temperatures, often around 30°C. Reviewers frequently mention the well-maintained and large outdoor pool, which is enhanced by its heating. Many appreciate the use of mineral water, highlighting that the mineral pool is both hot and well-kept. Overall, the heated pool facilities are in admirable condition, providing a pleasant and comfortable swimming experience. Although the indoor pool could be a tad warmer according to some, the general sentiment is strongly positive regarding the hotel’s heated aquatic amenities.
The outdoor pool at Spa Hotel Dvoretsa consistently receives high praise from guests. Many appreciate the warm and pleasant temperature of the water, which adds to the overall luxurious feel. The pools, including hot tubs, are often described as clean, well-maintained and beautifully designed. The outdoor pool area is spacious and offers various options, making it a great spot for relaxation. Guests repeatedly compliment the large, gorgeous and fantastic outdoor pool, noting that it is a highlight of their stay. The coverage of part of the pool provides additional comfort and the hot mineral pools are also a favorite among guests.
The indoor pool at Spa Hotel Dvoretsa is well-maintained and offers warm water, making it a clean and inviting option for guests wanting to relax. However, consistent feedback highlights its small size with some mentioning columns in the middle that further limit the space. While the experience of the indoor pool can be pleasant due to its cleanliness and water temperature, its limited size and layout may not meet everyone's expectations.
Guests generally appreciated the luxurious aspects of Spa Hotel Dvoretsa, particularly the pools, which were frequently highlighted as luxurious, along with the overall aristocratic and grand atmosphere reminiscent of a bygone era. The outdoor pool was also noted for its luxury. Additionally, the staff received high praise for being incredibly polite and forthcoming, which added to the hotel's relaxing and luxurious experience.
However, there were several comments about the hotel not meeting the expectations of a five-star standard. Numerous guests mentioned that while the hotel offers a luxury service and ambiance, it lacks the details and quality associated with true five-star hotels, both in terms of interior design and overall experience. Despite the five-star price and luxury claims, many felt it did not match the high standards of other five-star complexes in Bulgaria. Overall, the experience was deemed good but fell short of the full luxury normally anticipated from a five-star establishment.
Location Show Map
Location
Proximity to the center of Velingrad is another significant advantage with the town's attractions and central street within walking distance. This balance of seclusion and accessibility makes the hotel a unique and desirable destination. The overall consensus is that 'Spa Hotel Dvoretsa' is located in one of the best spots in town, perfectly suited for guests seeking both nature and convenience. The beautiful surroundings, combined with the hotel's own historical charm and well-maintained facilities, create a memorable experience for visitors.
Breakfast
Cleanliness and food quality receive high praise with several guests mentioning the food is prepared by professional chefs and meets high standards. Positive remarks also extend to the food available for other meals, contributing to an overall satisfying culinary experience.
Despite the overwhelming positive feedback, a few guests mention the breakfast can be repetitive over multiple days and some felt it didn't meet the high expectations of a five-star hotel. There are occasional comments about limited table availability during peak times and subpar coffee.
Overall, the breakfast at Spa Hotel Dvoretsa significantly enhances the guest experience with a strong emphasis on variety, quality and taste.
Dinner
On the downside, there were frequent mentions of issues with the dinner service. Complaints included slow service, inattentive and impolite waitstaff and a noisy dining environment due to loud evening entertainment. The quality and variety of the dinner offerings drew mixed reactions with some guests finding the options limited, repetitive or not meeting the standards expected of a 4-star hotel. Specific grievances pointed to cold dishes, small portions and dry appetizers that quickly ran out. Additionally, some guests remarked on the high prices in relation to the food quality, recommending nearby restaurants as better, more affordable alternatives.
In summary, while the breakfast at Spa Hotel Dvoretsa is generally well-regarded, the dinner service has room for improvement, particularly in terms of service quality and menu variety. Despite the criticisms, the hotel's culinary offerings did win appreciation from many guests who found the food to be delicious and diverse.
Rooms
Despite these positives, several drawbacks are commonly noted. The rooms, particularly those in the attic, are often described as small, dated and in need of renovation. Issues such as inadequate furniture, lack of control over room temperature and the absence of balconies detract from the experience. The outdated decor and old furnishings add to a sense of neglect with some rooms even giving off a smell of cigarette smoke.
Furthermore, the guests frequently mention poor room amenities, including non-functional fridges, insufficient lighting and minimal electrical outlets. Bathrooms also appear to suffer from outdated components and poor materials, contributing to an overall impression that falls short of a five-star standard. Noise can be an issue due to thin walls and there were occasional complaints about the suffocating heat in the rooms.
In summary, while the rooms at Spa Hotel Dvoretsa can offer a cozy and clean stay, they struggle with size constraints, outdated features and inconsistent amenities. Renovations would greatly enhance the experience, making the hotel more in line with guest expectations for comfort and modernity.
Beds
On the downside, some guests highlighted issues with the pillows being uncomfortable, too high or hard. A few comments also pointed out that certain beds and mattresses are quite old or saggy, which detracted from their overall comfort. Despite these mixed reviews, the primary beds in many rooms managed to leave a positive impression on the majority of visitors, suggesting a generally satisfactory experience for most guests.
Cleanliness
The hotel's spa and gardens also receive commendations for their tidiness and upkeep, adding to the serene, well-kept environment. While there are occasional mentions of missed housekeeping duties, overall, the hotel's hygiene levels remain commendable. From clean air to well-maintained amenities, the emphasis on cleanliness at Spa Hotel Dvoretsa ensures guests a comfortable and enjoyable stay.
Staff
However, not all interactions with the staff are positive. Some guests reported struggles with English proficiency and instances where service was either slow or unhelpful. The restaurant staff, in particular, received mixed reviews with some guests noting rude behavior and a lack of helpfulness from waiters. There were also occasional instances of staff at the reception being preoccupied with tasks other than solving guests’ problems.
Despite these occasional shortcomings, the majority of guests found the service to be excellent with many expressing thanks for the staff's dedication to ensuring a pleasant stay. The combination of friendly faces, responsiveness and attentiveness creates a welcoming environment at Spa Hotel Dvoretsa, making it a generally positive experience for most visitors.
Wi-Fi
Spa
The outdoor hot spring pool stands out as a favorite, providing a clean and refreshing dip. Despite the small size of the indoor pool, the cleanliness and suitability of the water temperature receive positive comments. The comprehensive range of spa treatments ensures that visitors have everything they need for a fully satisfying spa day.
However, it is noted that the spa area is somewhat limited in size and can feel cramped, especially during peak times when the hotel is nearly full. Some of the indoor spa facilities, including the steam rooms and Hammam, are described as outdated and in need of renovation. Although the spa center is equipped with all the necessary procedures, occasional unavailability of certain facilities like the sauna can be a drawback.
Overall, the spa at Spa Hotel Dvoretsa is celebrated for its excellent services, quality treatments and clean mineral pools, making it a desirable destination for those seeking relaxation, despite some areas needing improvement and expansion.
Gym
Pool
There are also various water slides and fun features suitable for children, adding to the family-friendly atmosphere. The hotel's pools are noted for their perfect temperature control, providing a pleasant and relaxing experience for swimmers of all ages. Additionally, the clean and tidy pool area, complete with sufficient loungers, ensures a comfortable and enjoyable stay for all guests.
While some reviews point out areas for improvement, such as the availability of drinks and food by the pool and occasional issues with ants and wasps, the overall sentiment remains positive. The warm and clean pools, coupled with the spa facilities and beautiful surroundings, contribute to a magical spa and pool experience that leaves many guests eager to return.
Parking
Family
The large open-air swimming pools are well-suited for kids, providing a safe and enjoyable swimming experience. There is also a well-maintained children's corner, complete with a playground and play area, where young ones can explore and play freely. This allows parents to unwind, knowing their children are entertained and safe.
For those looking for additional peace of mind, a babysitter service is available, offering parents some adult leisure time. Families will find the hotel's rooms spacious, accommodating the needs of larger family units comfortably.
With its array of facilities and activities, Spa Hotel Dvoretsa promises a delightful stay. While there were some mixed sentiments, the overall consensus emphasizes its suitability for family vacations, making it a go-to spot for a relaxing and child-friendly holiday.
5 Star
Accessible
Pool Water Slide
Children's Pool
Heated Pool
Outdoor Pool
Indoor Pool
Luxury
However, there were several comments about the hotel not meeting the expectations of a five-star standard. Numerous guests mentioned that while the hotel offers a luxury service and ambiance, it lacks the details and quality associated with true five-star hotels, both in terms of interior design and overall experience. Despite the five-star price and luxury claims, many felt it did not match the high standards of other five-star complexes in Bulgaria. Overall, the experience was deemed good but fell short of the full luxury normally anticipated from a five-star establishment.
Yes, Spa Hotel Dvoretsa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Pool Water Slide, Outdoor Pool.
Yes, a spa is available at Spa Hotel Dvoretsa.
No, Spa Hotel Dvoretsa doesn't allow dogs.
Yes, parking facilities are available at Spa Hotel Dvoretsa.
Yes, Spa Hotel Dvoretsa has a gym.
Location Show Map
More Options
