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Balneo Complex Saint Spas

Velingrad , 97 Nikola Vaptsarov Str (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsBalneo Complex Saint Spas, located at the tranquil southern edge of Velingrad, offers guests a serene retreat surrounded by picturesque mountains and lush forests. The peaceful ambiance and stunning natural landscapes make it an ideal destination for families and those seeking relaxation away from the city noise. The well-maintained mineral pools and hot tubs further enhance the overall experience, contributing to a sense of seclusion and relaxation.

The hotel's breakfast and dinner offerings receive high praise for their variety, quality and fresh selection. Guests appreciate the buffet-style meals that cater to diverse tastes and preferences, though there are minor criticisms about beverage options and occasional mediocrity in meal variety. Nevertheless, the food at Balneo Complex Saint Spas is generally described as wonderful, delicious and plentiful, making dining a highlight of the stay.

Rooms at the hotel offer beautiful mountain views and are frequently mentioned for their cleanliness and spaciousness. While apartments cater well to families, some double rooms are considered small and the decor is noted as outdated. Despite these issues, the rooms are warm, cozy and quiet, offering a comfortable retreat for guests.

Cleanliness is another area where the hotel generally excels with many reviews praising the high hygiene standards in rooms, common areas, pools and the wellness center. However, some guests report issues with maintenance and cleaning that do not meet five-star expectations.

The staff at Balneo Complex Saint Spas are often described as friendly, polite and professional, especially at the reception and spa center. While there have been occasional lapses in service and less favorable interactions, the overall impression remains positive with many guests appreciating the caring and attentive service.

The hotel's spa center receives high marks for its excellent facilities, cleanliness and variety of treatments. Although some guests mention overcrowding and the need for better maintenance, the spa remains a notable and relaxing feature of the hotel. Similarly, the pools are praised for their cleanliness and warm water, though issues with capacity and occasional maintenance problems detract somewhat from the experience.

Balneo Complex Saint Spas also caters well to families, offering an array of children's amenities and activities. The children's playgrounds, dedicated kids' area and evening entertainment are particularly popular, making the hotel a recommended choice for family vacations.

Parking is well-organized and generally sufficient, contributing positively to the guest experience. However, feedback on the beds is mixed with some guests finding them comfortable and others noting issues with old, hard and worn-out mattresses.

Overall, Balneo Complex Saint Spas provides a pleasant and relaxing stay, though it falls short of the luxury typically associated with a five-star rating. The combination of excellent service, comfortable accommodations and a beautiful location makes it a commendable choice despite some areas needing improvement.
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Hotel with Spa

As a large balneo complex, it offers extensive spa and rehabilitation areas designed for therapeutic treatments using mineral water, including various pools and wellness zones.

Romantic Hotel

This complex offers a variety of spa treatments and pools, making it ideal for a relaxing getaway. The focus on wellness and comfort ensures a romantic and rejuvenating experience for couples.

Business Hotel

The hotel has two conference halls equipped with multimedia equipment, a sound system, and wireless internet. Catering and coffee breaks are available for events. It is a suitable venue for teambuilding events.

Hotel with Parking

Balneo Complex Saint Spas is a hotel in Velingrad that offers parking facilities for guests.

Hotel with Gym

Features a fitness center.

Hotel with Rooms With Jacuzzi / Hot-tub

Features both indoor and outdoor jacuzzis and hot tubs, providing a comprehensive spa experience. It is located in Velingrad, known for its mineral springs, enhancing the therapeutic benefits.

Hotel with Outdoor Pool

This complex features an outdoor aquatonic pool with warm mineral water and a dedicated children's section. Guests can also enjoy outdoor jacuzzis with warm mineral water, subject to weather conditions.

Hotel with Indoor Pool

Features balneo and spa facilities. Provides a relaxing and therapeutic environment. Known for its comprehensive spa treatments.

Hotel with Heated Pool

The complex is fully supplied with warm mineral water, offering a comprehensive wellness zone. It features large and small indoor swimming pools with mineral water, an outdoor aquatonic pool with warm mineral water (including a children's section), and multiple indoor and outdoor jacuzzis with warm mineral water.

Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Outdoor Pool

5-Star Hotel

Room Types

Double or Twin Room with Balcony This room features an LCD satellite TV, minibar and a private bathroom with shower cabin. 1 sofa bed for a child (up to 12 years) is available. The free wellness zone includes: - fitness centre - indoor pool - sauna - steam bath - relax zone

One-Bedroom Apartment 1 sofa bed for 2 people is available in the living room, and there is a separate bedroom with 1 double bed. A balcony, an LCD screen satellite TV and a bathroom with bathtub are also available. The free wellness zone includes: - fitness centre - indoor pool - sauna - steam bath - relax zone

VIP Suite with Hot Tub This suite has a balcony, hot tub for 2 and cable TV. The free wellness zone includes: - fitness centre - indoor pool - sauna - steam bath - relax zone

Special Offer - Double Room with Balneo Therapies This room rate includes: - a medical consultation from Sunday to Thursday - 3 medical procedures per day/per person - as prescribed by the physician (including electro-therapy, magneto-therapy, mud application, lymphatic drainage of lower limbs, Shiatsu massage, Inhalation treatment etc).

About Balneo Complex Saint Spas

License: В4-9ЖК-66Ц-А1

Guest Reviews

8.2

Very Good

Location

Nestled at the serene southern edge of Velingrad, Balneo Complex Saint Spas boasts an enviable location that draws guests seeking tranquility and the beauty of nature. Surrounded by picturesque mountains and close to lush forests, the hotel offers a peaceful retreat, away from the noise of the city. Visitors consistently highlight the calm and quiet ambiance, making it an ideal place for relaxation. The views are stunning, providing guests with a beautiful natural landscape right at their doorstep.

While the hotel is somewhat remote, requiring a drive to the city center, its proximity to a small park with a lake allows for leisurely strolls and outdoor enjoyment. Families with small children find it particularly accommodating, thanks to the peaceful setting and absence of city hustle. The well-maintained mineral pools and hot tubs are additional perks that contribute to the overall enjoyable experience.

For those who prefer a quieter holiday immersed in nature, yet with the option to venture into town for shopping or dining, Balneo Complex Saint Spas is perfectly positioned. It effortlessly combines excellent service, comfortable accommodations and a location that enhances the sense of seclusion and relaxation.

Breakfast

Balneo Complex Saint Spas has received numerous accolades for its breakfast offerings. Guests frequently highlight the varied and abundant breakfast, noting the rich selection that caters to all tastes and preferences. Notably, the breakfast and dinner are buffet-style with a wide selection of fresh, quality products, contributing to meals that are both substantial and enjoyable.

Many reviews praise the food as wonderful, top-notch and excellent. Guests have found the breakfast options diverse and tasty with some calling it superb. The scheduled 7:30 breakfast is ready punctually, which adds to the overall positive experience.

However, there are minor criticisms regarding the beverage options. Some guests pointed out that while coffee is available, the espresso advertised is missing and instant coffee is provided instead, which is considered below the standard expected of a five-star hotel. Despite this, overall sentiments remain overwhelmingly positive, emphasizing the delicious and ample food provided for both breakfast and dinner.

Dinner

Balneo Complex Saint Spas offers a dining experience that is largely appreciated by its guests. Dinner is frequently praised for its superb quality with many noting the food as wonderful, tasty and delicious. Numerous reviews commend the diverse and varied dinner options, which include choices like chicken or sausage, reflecting a wide selection that caters to different tastes. Guests often highlight the high quality and abundant nature of the meals, especially enjoying the blend of Bulgarian culinary culture in the dinner buffet.

Although the majority of guests find the food excellent and perfect, there are some remarks about a lack of variety and occasional mediocrity in the meals. Some note that the food can at times be mass-produced or cold and lunch offerings are particularly limited or even unavailable. However, despite these few critical points, the positive feedback predominates, especially for the delicious and varied options available during dinner and breakfast.

There is also mention of pleasant dining experiences in the restaurant setting, although a few guests did encounter service delays. Overall, the food at Balneo Complex Saint Spas leaves a lasting impression on guests, contributing significantly to the hotel's appeal.

Rooms

At Balneo Complex Saint Spas, the rooms offer a unique view of the mountains, creating a picturesque backdrop that adds to the overall charm of the stay. Guests frequently mention the cleanliness and spaciousness of the rooms, contributing to a comfortable experience. However, while apartments are noted for being large enough for families, the double rooms are sometimes considered small, especially for a five-star hotel.

Comfort is a recurring theme with rooms being equipped with baths, although some guests note the necessity to shower in the bath. Many reviews praise the rooms for being warm, cozy and quiet, making them a pleasant retreat. Nevertheless, the furnishings are often highlighted as outdated and the building itself shows signs of wear, suggesting a need for renovation.

There are some mixed reviews regarding maintenance with occasional mentions of stained sheets, broken toilet seats and scarce lighting. Specific notes point out that the furniture and decor can feel neglected and reminiscent of former times. Despite these issues, the staff’s great attitude often enhances the guest experience.

In summary, while Balneo Complex Saint Spas boasts clean, spacious rooms with beautiful views, there is a clear indication that the hotel would benefit from updates and renovations to match its star rating and enhance the overall guest satisfaction.

Beds

Guests at Balneo Complex Saint Spas have shared mixed feedback regarding the comfort of the beds. Many visitors have applauded the beds, describing them as comfortable with some specifically highlighting the large and cozy nature of the beds and pillows. However, there are numerous remarks pointing out issues such as old, worn-out mattresses and hard, uncomfortable spring mattresses that detract from the sleeping experience. Some guests noted specific problems like dirty mattresses and inadequate heating or air conditioning in the rooms. Additionally, some beds were actually two single mattresses placed together, which was not ideal for all travelers. While many found their beds satisfactory, there are clear areas for improvement to enhance overall guest comfort.

Cleanliness

Balneo Complex Saint Spas offers a mixed bag when it comes to cleanliness. Positive remarks highlight clean rooms, common areas and well-maintained pools with high hygiene standards. Many guests appreciated the daily cleaning routine, describing the hotel as clean, pleasant and cozy. The cleanliness of the wellness area, spa and jacuzzis also received praise.

However, there are notable concerns. Some guests pointed out issues with unclean rooms, dirty and stained towels and carpets. Certain areas, such as around the larger pool and the corridors, were critiqued for being cold and slippery. The hotel's cleanliness did not always meet the 5-star expectations with reports of inadequate maintenance, visible signs of wear and neglected areas featuring cobwebs and wet floors.

In summary, while many found the cleanliness at the Balneo Complex Saint Spas satisfactory, there are certainly areas needing improvement to meet higher standards.

Staff

Balneo Complex Saint Spas receives mixed feedback regarding its staff, yet many guests emphasize positive experiences. Being described as friendly, polite and extremely professional, the staff often made a significant positive impact. Positive highlights include exceptionally caring and attentive service, especially at the reception and spa center. The staff were frequently noted to be smiling, responsive and courteous, contributing to a welcoming atmosphere.

However, there are mentions of less favorable interactions, particularly at the reception and restaurant, where some guests felt the staff appeared overwhelmed or stressed, resulting in less friendly or even rude encounters. Additionally, some reception staff were criticized for lacking necessary local knowledge, especially about eco trails.

Despite a few lapses in service, the overall impression of the staff remains favorable with many guests appreciating their warm and professional demeanor and noting them as a standout feature of their stay at the hotel.

Wi-Fi

Balneo Complex Saint Spas generally offers good internet coverage throughout the hotel, ensuring guests have access in most areas. However, there are noted issues with the quality and stability of the connection. Some guests report that the WiFi can be quite weak or even nonexistent at times, leading to frustration. While the coverage is good overall, connectivity issues do arise occasionally. The reception staff also seems to struggle with their duties, adding to the inconveniences some visitors face, including during check-in and billing processes.

Spa

Balneo Complex Saint Spas boasts an impressive and highly praised spa center. Guests frequently commend the spa for being flawless, excellent and containing amazing infrastructure. Visitors particularly enjoyed the cleanliness, the warmth of the indoor pool and jacuzzi and the variety of available treatments, including highly rated massages and procedures. The spa staff, including a knowledgeable spa manager, received consistent praise for their polite and professional service.

However, some guests noted that the spa area is smaller than desired and sometimes overcrowded. This issue seems to detract from the overall experience when the hotel is fully booked. A few reviews mentioned the spa center could use more staff and better maintenance in certain areas. Nonetheless, the facilities, including a magnificent Turkish bath, are generally described as clean, well-maintained and relaxing. Despite some criticisms, the overall impression of the spa at Balneo Complex Saint Spas remains quite positive, making it a notable feature of the hotel.

Pool

Balneo Complex Saint Spas is renowned for its well-maintained pools, which are a significant draw for returning visitors. Both the indoor and outdoor pools are praised for their cleanliness and warm water, making them ideal for families, including those with young children. The water temperature in both pool types is generally perfect, offering a pleasant swimming experience.

However, the capacity of the pools seems to be a recurring issue. Many guests noted that the pools are too small for the hotel's occupancy, often leading to crowded conditions. This was especially true for the indoor pool, which was frequently described as overcrowded. Similarly, the outdoor pool, despite its unique hydro-massage facilities, was often seen as insufficient in size and frequently too cold for comfort.

Some guests reported specific issues such as the outdoor pool being non-functional or having dirty water at times, while the indoor pool areas occasionally had an unpleasant smell. Despite these concerns, the overall sentiment remains positive with many guests appreciating the pools and spa facilities as a highlight of their stay. Cleanliness and maintenance are consistently highlighted, making the pools a key feature of Balneo Complex Saint Spas, albeit one that could benefit from increased capacity and better temperature regulation.

Parking

Balneo Complex Saint Spas offers a variety of parking options, including a large parking lot and an underground garage, catering to guests' needs for both covered and outdoor parking spaces. Generally, there is enough parking space available, even when the hotel is busy. Guests have appreciated the organized parking system, guided by polite attendants. However, a few experienced full parking lots and some noted conditions like ice in the outdoor parking area. Nonetheless, the overall availability and organization of parking contributed positively to many guests' stays.

Family

Balneo Complex Saint Spas is a fantastic destination for families with children, offering a range of amenities and activities tailored to young guests. The hotel features an array of children's playgrounds, a pool for small children, a dedicated kids' area and a game room, all designed to ensure that children have a great time and want to return. The hotel organizes entertainment activities every evening, which are particularly popular among families. The presence of animators and attentive staff adds to the enjoyable experience for kids with the kids' corner being a favorite spot.

The hotel also receives high praise for its excellent cuisine, featuring a rich assortment of varied, tasty and plentiful food. This makes mealtime a pleasure for the whole family. Many reviews highlight how well the hotel caters to families with small children, noting the abundance of suitable options and fun activities available. The facility is described as ideal and perfect for family vacations with many families visiting and appreciating the thoughtfulness of the hotel's offerings.

Polite staff and a welcoming atmosphere contribute to the overall positive experience, making Balneo Complex Saint Spas a highly recommended choice for family getaways.

5 Star

Balneo Complex Saint Spas presents a mix of reviews, primarily highlighting its misalignment with a five-star rating. Many guests expressed that although the hotel is well-maintained and features a commendable spa, it falls short of the luxury and standards typically expected from a five-star establishment. Frequently mentioned is the building's outdated feel and socialist-era architecture with several guests pointing out its need for a refresh and updated amenities. While some appreciated the price point, most concluded that the hotel doesn't justify a five-star label, citing issues like cleanliness, room updates and overall hotel management. The general consensus suggests that a more accurate rating would be four stars, reflecting decent quality but not the elevated experience associated with top-tier hotels.

Rooms with Jacuzzi / Hot-Tub

Balneo Complex Saint Spas offers a mix of indoor and outdoor jacuzzis and hot tubs that have received generally positive feedback from guests. Many guests particularly enjoyed the outdoor jacuzzi, highlighting its great ambiance and lovely views. The spa center features both indoor and outdoor options, ensuring a relaxing experience. Despite some minor issues, such as high water temperature and limited functionality of some jets, the overall response to the jacuzzis has been favorable.

Outdoor Pool

At Balneo Complex Saint Spas, guests often highlight the unique appeal of the outdoor pool, which features mineral water and impressive hydro-massage facilities. The pool has received praise for its warm, clean water and visitors particularly enjoy the combination of the large pool and the dedicated children's pool. Many find the outdoor jacuzzi to be a standout feature.

However, there are some noted drawbacks, such as the pool being relatively small for the hotel's capacity and the limited number of sun loungers available. Some reviews also mention issues with the pool's temperature, as well as cleanliness problems with the outdoor jacuzzi. Despite these concerns, the outdoor pool remains a defining aspect of the hotel's charm, especially appreciated during winter stays.

Luxury

While 'Balneo Complex Saint Spas' aims to position itself as a luxurious 5-star hotel, several guests feel that it falls short of this mark. The prices are reflective of a premium stay, yet many believe that the hotel does not meet the 5-star standard it claims with some suggesting a rating closer to 3.5 to 4 stars. Although there are mentions of luxury and comfort in the overall experience, the lack of elegance and noticeable neglect by understaffing contribute to the sense that the hotel could be more refined. Furthermore, the quality of the food has been pointed out as an area that needs significant improvement to meet guests' expectations. Overall, while comfortable, the hotel needs to address various issues to genuinely align with its 5-star classification.

Yes, Balneo Complex Saint Spas has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Balneo Complex Saint Spas.

No, Balneo Complex Saint Spas doesn't allow dogs.

Yes, parking facilities are available at Balneo Complex Saint Spas.

Yes, Balneo Complex Saint Spas has a gym.

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