Smile Hotel Utsunomiya Nishiguchi Ekimae

Utsunomiya 36.55784100, 139.89701900 , Ekimae Dori 3-4-9 (Show on Map)
8.3
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsSmile Hotel Utsunomiya Nishiguchi Ekimae has garnered a strong reputation for its exceptional location, cleanliness, breakfast offerings, staff service and overall value. Conveniently situated just steps away from JR Utsunomiya Station, the hotel stands out as an ideal base for both business and leisure travelers. The easy access to trains and buses simplifies transportation and the direct connection to a Seven-Eleven convenience store enhances the guest experience, allowing for quick and hassle-free access to essentials and snacks. The surrounding area offers a variety of shops and restaurants, further complementing the advantageous location.

The breakfast provided at the hotel is highly appreciated by guests for its delicious and diverse options. Catering to both Japanese and Western tastes, the breakfast buffet includes local specialties like yuba and gyoza, delivering a satisfying start to the day. Despite its small size, the breakfast venue offers a pleasant atmosphere with attentive staff and the option for takeout coffee and in-room breakfast adds extra convenience. While there are occasional criticisms regarding variety and item availability, the overall sentiment towards the breakfast remains positive.

The rooms at Smile Hotel Utsunomiya Nishiguchi Ekimae are praised for their surprising spaciousness and high standards of cleanliness. Guests frequently note the modern décor and well-maintained facilities, creating a comfortable and welcoming environment. While there are some mentions of room limitations, such as smaller sizes and minor maintenance issues, the hotel’s cleanliness, new facilities and comfortable bedding overall receive favorable reviews.

The hotel's commitment to cleanliness is consistently recognized with many guests remarking on the spotless condition of both rooms and shared facilities. This emphasis on cleanliness contributes significantly to the guests’ overall positive impression of their stay.

The staff at Smile Hotel Utsunomiya Nishiguchi Ekimae stand out for their exceptional service. Described as helpful, kind and friendly, the staff consistently receive praise for their polite and welcoming demeanor. The efficient and attentive nature of the service, along with instances of staff going above and beyond to assist guests, leaves a lasting positive impression.

While the free Wi-Fi service is generally considered good and easy to access, some guests note occasional issues with signal quality and speed. Suggestions for stronger security measures and better visibility of Wi-Fi information have been mentioned. However, these minor inconveniences do not significantly impact the overall guest experience.

In summary, Smile Hotel Utsunomiya Nishiguchi Ekimae excels in providing a convenient and clean environment with excellent service. The combination of its prime location, quality breakfast offerings, comfortable rooms and attentive staff ensures a satisfying stay for its guests. The few areas for improvement are minor and do not overshadow the overwhelmingly positive feedback from visitors.
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3-Star Hotel
Smile Hotel Utsunomiya Nishiguchi Ekimae is highly regarded for its excellent location and friendly service. The hotel is known for its cleanliness and affordability, making it a great choice for budget-conscious travelers.

Room Types
Single Room - Non-Smoking The single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room offers air conditioning, an electric kettle, a carpeted floor, pajamas, as well as a flat-screen TV. The unit has 1 bed.

Double Room - Non-Smoking The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room features air conditioning, an electric kettle, a carpeted floor, pajamas, as well as a flat-screen TV. The unit has 1 bed.

Twin Room - Non-Smoking The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room provides air conditioning, an electric kettle, a carpeted floor, pajamas and a flat-screen TV. The unit offers 2 beds.

Room Selected at Check-In - Non-Smoking The single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This single room is air-conditioned and has a flat-screen TV, an electric kettle, a carpeted floor and pajamas. The unit has 1 bed.

Guest Reviews
8.3
Very Good
Location
Smile Hotel Utsunomiya Nishiguchi Ekimae prides itself on a prime location that guests find incredibly convenient. The hotel is situated just steps away from JR Utsunomiya Station, making it an ideal base for both business and leisure travelers. The proximity to the station ensures that transportation is straightforward and effortless with many reviews highlighting the ease of access to trains and buses.

Additionally, the hotel's direct connection to a Seven-Eleven convenience store enhances the comfort and convenience for guests, who can quickly grab essentials and snacks without stepping outside. The surroundings of Utsunomiya Station offer a range of amenities, including various shops and restaurants, further contributing to the favorable impression of the hotel's location. Reviews often note the cleanliness and modern furnishings of the facilities, complementing the overall excellent experience provided by this strategically located hotel.

Breakfast
Smile Hotel Utsunomiya Nishiguchi Ekimae offers a breakfast experience that has garnered predominantly positive reviews from its guests. The breakfast is often described as delicious and diverse. Guests appreciated the wide variety of options available, catering to both Japanese and Western tastes, including local specialties like yuba and gyoza. The breakfast buffet, though simple, consistently received praise for its quality and taste.

The breakfast venue, despite being small, provides a pleasant atmosphere with friendly and attentive staff. Many guests found the buffet style both convenient and satisfying with several noting the affordability and value for money. The availability of takeout coffee and containers for enjoying breakfast in-room added an extra layer of convenience.

However, there were a few points of critique, including occasional comments about limited variety and certain items running out. Despite this, the overall sentiment is that the breakfast at Smile Hotel Utsunomiya Nishiguchi Ekimae is a delightful and worthwhile part of the stay, leaving most guests very satisfied.

Rooms
'Smile Hotel Utsunomiya Nishiguchi Ekimae' broadly received praise for its room size and cleanliness. Many visitors found the rooms to be larger than expected, a pleasant surprise given the common size constraints typical of Japanese business hotels. Cleanliness was a standout feature frequently mentioned with guests describing the rooms as clean, tidy, well-maintained and comfortable. The modern decor and facilities added to the positive impression of the hotel.

Despite the overall positive feedback, there were occasional mentions of room limitations, such as some rooms being relatively small and instances of the air conditioning not performing well with specific complaints about rooms getting hot. A few guests also noted the presence of mold and had concerns about the hardness of the beds.

Overall, the hotel’s clean, spacious and well-equipped rooms, combined with its beautiful and new facilities, left a largely positive impression, making it a good value for money option in the area.

Beds
The beds at Smile Hotel Utsunomiya Nishiguchi Ekimae generally receive positive feedback for their comfort and cleanliness. Many guests comment on how the rooms, including the beds, are comfortable and provide a good night's sleep. Beds in some shared rooms are particularly wide and the semi-double beds are noted for being spacious and appropriately firm. The hotel is described as clean, comfortable and conveniently noise-free, enhancing the overall sleep experience.

However, there are varied opinions regarding the firmness of the beds and pillows. Some guests find the beds a bit hard, while pillows are sometimes described as too firm or thick, likened humorously to a sack of potatoes. Despite this, many travelers appreciate the balance of the futon and the quality of the bed with some even remarking on how the comfort led them to oversleep.

Overall, the blend of cleanliness, comfort and spaciousness of the beds contributes positively to the guests' stay. The direct access to amenities like Seven-Eleven and the thoughtful room arrangements also add to the convenience and comfort of the hotel.

Cleanliness
Smile Hotel Utsunomiya Nishiguchi Ekimae is consistently praised for its high standards of cleanliness. Guests repeatedly highlight the 'very-very clean' and 'spotless' nature of the hotel, from the rooms to the shared facilities. The modern, well-maintained interiors add to the overall sense of cleanliness and order. Many found the rooms not only impeccably clean but also spacious and comfortable. The bathrooms, including the baths and toilets, were often remarked upon for their sparkling cleanliness. Despite a few mentions of accumulated dust in certain areas, the majority of the feedback underlines that the hotel is very clean and comfortable overall. The hotel's newness adds to a fresh and welcoming atmosphere, ensuring a pleasant stay for travelers.

Staff
At Smile Hotel Utsunomiya Nishiguchi Ekimae, guests frequently highlight the exceptional quality of the staff's service. The staff are consistently described as very helpful, kind and friendly. From the welcoming attitude at check-in to the courteous assistance at the front desk, the positive demeanor of the staff leaves a lasting impression. Politeness is a recurrent theme with many reviews noting the polite and friendly responses from staff members across all areas of the hotel, including the reception and the restaurant.

Guests appreciate the staff's efficiency and the ability to handle requests with a smile, creating an atmosphere that feels warm and inviting. Instances of staff going the extra mile, such as assisting with parking or even lending an umbrella, underscore the attentive and responsive nature of the service provided.

Moreover, the restaurant staff receive commendations for their pleasant and polite interactions, ensuring a pleasant dining experience. The customer service is often described as excellent and refreshing with the staff's smiles and cheerful demeanor contributing to the overall positive guest experience.

The consistent references to great customer service, polite and helpful interactions and friendly assistance reinforce the hotel's commitment to ensuring a comfortable and pleasant stay for all guests. Despite a few isolated remarks about front desk engagement, the overwhelming sentiment is one of appreciation for the attentive and kind service provided by the staff at Smile Hotel Utsunomiya Nishiguchi Ekimae.

Wi-Fi
Smile Hotel Utsunomiya Nishiguchi Ekimae offers free Wi-Fi that many guests find to be of good quality and fast. However, some guests have mentioned that there are issues with signal quality and occasional slow speeds. There is no password required for the Wi-Fi, making it easy and convenient to connect. Some visitors have suggested improvements, including stronger security measures and better visibility of the Wi-Fi password information for easier access. Overall, the hotel provides a useful Wi-Fi service, although enhancements could further improve the experience.


No, Smile Hotel Utsunomiya Nishiguchi Ekimae doesn't have any pool.

No, a spa isn't available at Smile Hotel Utsunomiya Nishiguchi Ekimae.

No, Smile Hotel Utsunomiya Nishiguchi Ekimae doesn't allow dogs.

No, parking facilities aren't available at Smile Hotel Utsunomiya Nishiguchi Ekimae.

No, Smile Hotel Utsunomiya Nishiguchi Ekimae doesn't have a gym.

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